In2tel
In2tel is an Ireland-based VoIP and business communications provider offering cloud phone systems, contact centre, and SIP trunking services to SMBs and resellers across Ireland, the UK, and mainland Europe, now operating as part of the 8x8 group.
- Company typePrivate
- Founded2005
- HeadquartersVirginia, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What In2tel does
In2tel is an Ireland-headquartered VoIP and business communications provider, founded in 2005 and now operating as part of the 8x8 group. The company delivers cloud-based telephony, contact centre, and SIP trunking services to small and medium-sized businesses, with a secondary channel serving IT resellers, managed service providers, and value-added resellers through a wholesale programme of 70+ partners. Its core product surface centers on the proprietary in2pbx cloud phone system, supplemented by an AI-enabled Contact Centre solution powered by 8x8's Gartner-recognized UCaaS/CCaaS platform, voice-to-text transcription, automatic call routing, IVR, call recording, live chat, SMS, wallboards, and integrations with Microsoft Teams, Salesforce, HubSpot, Zoho CRM, Bitrix24, WhatsApp, and Genesys. In2tel operates its own carrier network across three sites in Ireland (including a Citywest datacentre providing international carrier access and 1,000 additional lines) and holds telecom licences in the UK, France, the Netherlands, Bulgaria, Belgium, Croatia, and Romania. The company monetises primarily through recurring monthly subscriptions and pay-as-you-use plans for end customers, plus wholesale/reseller and referral programmes that generate margin on third-party transactions. Reported scale includes 3,000+ customers, 100+ million minutes of calls delivered annually, 99.5% uptime, and a 26% year-over-year increase in network traffic, supporting a small but operationally active footprint of 11–50 employees and ISO 9001:2015 certification.
In2tel firmographics
Firmographics- Name
- In2tel
- Legal name
- In2tel
- Website
- https://in2tel.ie
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- In2tel is an Ireland-based VoIP and business communications provider offering cloud phone systems, contact centre, and SIP trunking services to SMBs and resellers across Ireland, the UK, and mainland Europe, now operating as part of the 8x8 group.
- Ownership category
- akta.pro rank
In2tel industry classification
Industry- Product category
- Business VoIP and Cloud Telecommunications
- NAICS
- Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712), Telecommunications Resellers (517121)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where In2tel is headquartered
LocationHeadquarters
- HQ city
- Virginia
- HQ country
- Ireland
- HQ region
- Europe
Offices3 records
Markets served
In2tel business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Business Phone Services: Recurring subscription revenue from phone systems, contact centre solutions, phone lines, and virtual phone numbers. Variable price plans available with monthly or pay-as-you-use options.
- Wholesale/Reseller: Partners pay fixed low wholesale rates for all services and set their own customer pricing. Profit comes from margin between wholesale rate and retail price charged to end customers.
- Referral Program: Commission for referring qualified leads to in2tel, generating monthly recurring revenue for partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Variable Price Plans |
| Subscription | Monthly | Wholesale Partner Pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
In2tel product offering
Product offeringCore offering
In2tel is a business-focused VoIP and telecommunications provider delivering cloud phone systems (in2pbx hosted PBX), business phone lines, virtual phone numbers, AI-enabled contact centre solutions (powered by 8x8), and wholesale SIP trunking services. The company serves small and medium businesses, contact centres, and IT resellers/MSPs across Ireland, the UK, and multiple European countries with monthly subscription and pay-as-you-use pricing options.
Product overview
In2tel is a VoIP telecommunications provider offering a comprehensive suite of business communication solutions. The product portfolio centers on the in2pbx cloud phone system as the core platform, complemented by business phone lines and virtual phone numbers for voice connectivity. Additional communication channels include call centre solutions (AI Contact Centre powered by 8×8), call routing, IVR, voicemail, call recording, live chat, SMS, and wallboards. The company also provides wholesale SIP trunking services for channel partners and integrates with Microsoft Teams, HubSpot, Salesforce, Zoho CRM, Bitrix24, WhatsApp, and Genesys platforms.
Differentiator
Problem solved
Functional benefit
Brands
- in2pbx: Cloud phone system (hosted PBX platform) launched in January 2019, targeting small businesses and SMEs in Ireland with enterprise functionality at affordable prices.
Products and services
- in2pbx Cloud Phone System Cloud-based business phone system enabling voice, video, conferencing, and messaging from handsets, mobile devices, or computers, with hundreds of call features and automatic call routing for businesses of any size.
- Business Phone Lines VoIP phone lines providing dedicated telephone numbers for customer service, sales, and support operations, with instant call routing and access to call statistics for businesses.
- Virtual Phone Numbers Non-geographic and geographic phone numbers including 1800, 0818, and area-code numbers with instant routing and live statistics for businesses.
- AI Contact Centre Cloud contact centre platform powered by 8x8 that manages high volumes of communication across multiple channels, with omnichannel routing, AI-enabled self-service, and workforce engagement management, designed for businesses running high-volume customer communication.
- Wholesale SIP Trunking SIP trunk services for resellers and partners providing wholesale rates on voice channels, with automated billing and the ability for partners to set their own customer pricing.
- Call Routing Automatic call distribution service that routes inbound calls to the right targets via rules based on time, skillsets, availability, or custom requirements, with CRM integration for recognised number routing on a multi-cloud infrastructure.
- Microsoft Teams Telephony Telephony integration that enables Microsoft Teams to make and receive calls through Teams Phone, providing full telephony capabilities within the Teams platform for business customers.
- On-Call Rota Service On-Call Rota Service designed to ensure customer support teams are always available, managing after-hours call coverage and rotations for businesses operating outside standard hours.
- Blueface Migration Services Migration service helping Blueface customers transition their communications services to In2tel following Blueface's official service shutdown, with smooth cutover of phone numbers and telephony services.
Quantifiable outcome
- 99.5% Uptime guarantee
- +2 more outcomes
Companies that use In2tel
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
In2tel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability5 records
Feature5 records
In2tel partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, major and standard.
- 8x8corein2tel is now part of 8x8 group. Contact Centre solution powered by award-winning 8x8 Contact Centre platform, recognized by Gartner as a leader in both UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service).
- Yeastarcorein2tel is the first Yeastar Certified SIP Trunk Provider in Ireland and a valued partner in the UK. This certification validates in2tel's SIP trunking services meet Yeastar's high standards.
- GenesysmajorGenesys integration partnership. Genesys is a global leader in Contact Centre technology and in2tel services are now ready to be paired with the Genesys platform.
- NEC Enterprise Solutionscorein2tel became an authorized SIP partner for NEC Enterprise Solutions. Partnership allows NEC customers and partners to use in2tel's SIP trunks when using NEC systems. NEC is a global leader in communication products and research with over nine research laboratories worldwide.
- Microsoft TeamsmajorMicrosoft Teams integration allowing users to receive calls through Teams Phone. Provides telephony capabilities within the Teams platform.
- HubSpotstandardCRM integration with HubSpot for customer data matching and workflow automation.
- SalesforcestandardCRM integration with Salesforce for customer data and interaction tracking.
- Zoho CRMstandardCRM integration with Zoho for contact management and call routing based on customer data.
- CloudlinestandardTelecoms reseller partner since December 2020. Uses in2tel network as wholesale and adds own margins for customer sales.
Scale indicators10 records
Recent moves10 records
Expansion highlights6 records
In2tel competitors and assessment
Company assessmentDirect peers
- 3CX: Software-based PBX (on-premise and cloud) targeting SMEs and partners with hosted telephony features. Directly comparable product to in2pbx with similar SME/partner-led distribution model.
- Vonage (Ericsson): Cloud communications provider offering UCaaS, CCaaS, and SIP trunking to SMBs and enterprises. Directly comparable to in2tel's hosted PBX, SIP trunking, and contact centre solutions, with strong overlap in European SME telephony.
- 8x8: In2tel's parent company (NASDAQ: EGHT) and a Gartner-recognized leader in UCaaS and CCaaS. Provides the contact centre platform powering in2tel's AI-enabled CCaaS offering and competes in the same broader cloud communications market.
- Nextiva: VoIP and unified communications provider focused on SMBs with cloud phone systems, contact centre, and CRM integrations. Comparable to in2tel's SME-targeted in2pbx platform and feature bundle (IVR, call recording, call routing).
- RingCentral: Global UCaaS/CCaaS cloud platform offering cloud PBX, contact centre, and business messaging. Directly competes with in2tel's in2pbx and 8x8-powered contact centre offering for SME and mid-market customers across Europe.
Broad incumbents
- Zoom (Zoom Phone): Broad UCaaS/communications platform with Zoom Phone offering cloud telephony integrated into Zoom Meetings. Competes for the same SME telephony wallet-share as in2tel with adjacent meetings/collaboration bundle.
- Microsoft (Microsoft Teams Phone): Global UCaaS incumbent offering Teams Phone for cloud PBX within Microsoft 365. A major competitive force in the European SME telephony market and a key integration partner of in2tel.
Regional players
- Eir (eir): Irish incumbent telecoms operator providing business phone lines, cloud telephony, and SIP services to Irish SMEs and enterprises. Direct regional incumbent competitor in in2tel's home Irish market.
- Virgin Media Ireland Business: Regional carrier offering business voice, broadband, and SIP services across Ireland and the UK. A regional incumbent competing with in2tel on SME telephony contracts in core geographies.
- BT (British Telecom): UK incumbent telecom offering business telephony, SIP trunking, and cloud communications to UK enterprises and SMEs. A regional incumbent in in2tel's core UK market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
In2tel social profiles
Digital presenceIn2tel compliance and trust
Trust signalCompliance1 record
In2tel financial estimates
Financial estimateRevenue estimate
Valuation estimate
In2tel leadership team
Management profileNumber of profiles
Profiles4 records
In2tel subsidiaries and ownership
Company hierarchySubsidiaries1 record
In2tel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
In2tel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about In2tel
What does In2tel do?
In2tel is a business-focused VoIP and telecommunications provider delivering cloud phone systems (in2pbx hosted PBX), business phone lines, virtual phone numbers, AI-enabled contact centre solutions (powered by 8x8), and wholesale SIP trunking services. The company serves small and medium businesses, contact centres, and IT resellers/MSPs across Ireland, the UK, and multiple European countries with monthly subscription and pay-as-you-use pricing options.
Is In2tel a public or private company?
In2tel is a private company. It is classified as corporate owned and is currently operating.
When was In2tel founded?
In2tel was founded in 2005. It employs 11 to 50 people.
Where is In2tel based?
In2tel is headquartered in Virginia, Ireland, in the Europe region.
How does In2tel make money?
Three revenue lines are on record. Business Phone Services are the primary driver. The others are wholesale/Reseller and referral Program.
Who are In2tel's main competitors?
Direct peers on record are 3CX, Vonage (Ericsson), 8x8, Nextiva and RingCentral. Broad incumbents are Zoom (Zoom Phone) and Microsoft (Microsoft Teams Phone). Regional players are Eir (eir), Virgin Media Ireland Business and BT (British Telecom).
Does In2tel have an API?
No public API is recorded for In2tel.
What industry is In2tel in?
In2tel's product category is Business VoIP and Cloud Telecommunications. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 51712 and its SIC code is 4813.