EFSETE
EFSETE s.r.o. is a Czech B2B outsourcing firm headquartered in Ostrava that manages outsourced direct sales and customer care operations across Field Force, Telesales, Retail, Online, Door-to-Door, and other channels for enterprise clients in Telco, Finance, Energy, Pharma, Real Estate, and Gastro verticals.
- Company typePrivate
- Founded2009
- HeadquartersOstrava, Czechia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What EFSETE does
EFSETE s.r.o. is a Czech private limited company headquartered in Ostrava, founded in 2009, that provides outsourced direct sales and customer care services to enterprise clients across multiple industries. The company operates through eight service channels — Field Force, Telesales, Retail, Online, Marketing, Back Office, Promotions, and Door-to-Door — and delivers them across six verticals: Finance, Telco & ICT, Energy, Pharma, Reality (Real Estate), and Gastro. EFSETE manages the complete sales process for its partners, from recruitment and training of sales representatives through daily management, performance monitoring, and reporting, effectively transforming clients' fixed personnel costs into variable outsourced costs.
The company's core technology stack consists of CRM and reporting systems, modern call center software, and IT infrastructure supporting both centralized offices (Ostrava headquarters and Karviná call centre) and remote (Home Office) operations. Rather than operating as a software platform, EFSETE's value proposition rests on its proprietary omnichannel sales management methodology — the ability to integrate Field Force, Telesales, Retail, Online, and Door-to-Door activities under unified reporting and client management. Its technology functions as enabling infrastructure for human-led sales execution rather than as a differentiated product in its own right.
EFSETE generates revenue through professional-services fees negotiated per partner and project, typically structured as multi-year contracts. Pricing is not publicly disclosed and is bespoke per engagement, generally based on team size, scope, and channel mix. The company's customer base is concentrated in the Czech Republic and includes Vodafone Czech Republic (longest-standing anchor since 2009), SAZKA, Sberbank CZ, MND, Fruitisimo, RE/MAX Centrum Ostrava, GEPARD FINANCE, MerXu, and multiple pharma clients including Silvanols, Naturpharma, E&B Pharma, and Pharmaselect. Sub-brands EFSETE Pharma, EFSETE Reality, and EFSETE Pomáhá provide vertical focus, while a wholly-owned subsidiary (EFSETE Reality s.r.o.) handles real estate operations.
EFSETE firmographics
Firmographics- Name
- EFSETE
- Legal name
- EFSETE s.r.o.
- Website
- https://efsete.cz
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- EFSETE s.r.o. is a Czech B2B outsourcing firm headquartered in Ostrava that manages outsourced direct sales and customer care operations across Field Force, Telesales, Retail, Online, Door-to-Door, and other channels for enterprise clients in Telco, Finance, Energy, Pharma, Real Estate, and Gastro verticals.
- Ownership category
- akta.pro rank
Where EFSETE is headquartered
LocationHeadquarters
- HQ city
- Ostrava
- HQ country
- Czechia
- HQ region
- Europe
Offices3 records
Markets served
EFSETE business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Sales Outsourcing Services: Comprehensive outsourcing of direct sales and customer care operations. EFSETE manages the complete sales process for partners including recruitment, training, daily management, and performance monitoring. Revenue is generated through service fees for managing sales teams and operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom outsourcing solutions |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels7 records
EFSETE product offering
Product offeringCore offering
EFSETE provides outsourced direct sales and customer care services for enterprise clients across the Czech Republic, operating field sales teams, call centers, retail stores, online sales, door-to-door teams, and back-office support. The company manages the full sales lifecycle from recruitment and training through daily operations for clients in telecommunications, energy, finance, pharmaceuticals, real estate, and gastronomy.
Product overview
EFSETE is an outsourcing company providing direct sales and customer care services through a multi-channel approach. The company operates eight distinct service channels—Field Force, Telesales, Retail, Online, Marketing, Back Office, Promotions, and Door to Door—which work synergistically as a unified sales ecosystem. These services are delivered across six industry verticals: Finance, Telco & ICT, Energy, Pharma, Reality, and Gastro. The company leverages modern CRM and reporting tools for field operations and connects its service channels to create omnichannel sales solutions for clients.
Differentiator
Problem solved
Functional benefit
Brands
- EFSETE Pharma: Pharmaceutical sales and customer care division serving the Czech pharmacy market
- EFSETE Reality
- EFSETE Pomáhá
Products and services
- Field Force
Quantifiable outcome
- Transforms fixed costs into variable costs, paying only for real coverage and results
- +1 more outcomes
Companies that use EFSETE
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles3 records
EFSETE technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
EFSETE partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered minor and core.
- NaturpharmaminorBulgarian pharmaceutical company for which EFSETE helped enter Czech market with Mieloguard dietary supplement. Provided marketing strategy, translations, materials, TV campaign, and distribution listing.
- GEPARD FINANCEminorOne of the largest mortgage brokers in Czech Republic. EFSETE provides mortgage sales teams as part of Field Force and EFSETE Reality projects.
- SAZKAcoreEFSETE operates SAZKA branches and kiosks in shopping centers across Czech Republic including Avion Shopping Park Ostrava, Globus Ostrava, and Šantovka Olomouc.
- RE/MAX Centrum OstravacoreEFSETE Reality franchise operating as part of Field Force projects. Provides full real estate services in Moravian-Silesian Region.
- Sberbank Czech RepublicminorProvides customer helpline and full customer service operations including CVM activities and comprehensive client services.
- MerXuminorB2B sales platform for Central and Eastern European companies. EFSETE provides call center services.
- E&B PharmaminorRepresents foreign companies in OTC and Rx portfolio for pain management, common cold, and thrombosis products in Czech Republic.
- Pharmaselect CZminorRepresents Austrian pharmaceutical company Pharmaselect International Beteiligungs GmbH on Czech market.
- NEXARSminorPreventive health employee program for companies. EFSETE helps with sales and distribution based on Škoda Auto pilot with 34,000 employees.
- Fresh PointminorSmart refrigerator service for healthy workplace food. EFSETE builds sales representative team to sell the service.
- Namman MuayminorThai brand for which EFSETE Pharma became exclusive seller on Czech pharmaceutical market in November 2019.
- SynCareminorFirst Czech dermocosmetics company with BIO products certified by KEZ. EFSETE Pharma division conducts product promotions.
- MND (Moravské Naftové Doly)minorEnergy company for which EFSETE operates customer center in Ostrava Nova Karolina Park.
- SilvanolsminorLatvian Green Pharma company represented since August 2016 for natural food supplements, medical supplies, and OTC products in Czech Republic.
- FruitisimocoreOperates multiple juice bar and smoothie gastro units in shopping centers. Three functional units in Ostrava and Opava locations.
- Vodafone Czech RepubliccoreLongest-standing and most significant partnership. EFSETE operates multiple Vodafone retail stores, provides Field Force business sales teams, and runs Telesales operations. Multiple awards received including Partner of the Year recognitions. Partnership spans over 10 years with 7+ retail stores in Moravia.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
EFSETE competitors and assessment
Company assessmentDirect peers
- CPM Group: UK-headquartered field marketing and sales merchandising outsourcing firm operating field sales teams, retail execution and promotional programs for global brands. Closely comparable to EFSETE's Field Force and Promotions service lines with similar operating model of brand-employed field representatives.
- Competence Call Center (CCC): Austrian-founded contact center and BPO specialist serving European clients with multilingual telesales and customer service (now under Concentrix-owned Majorel umbrella). Highly comparable to EFSETE's Telesales division in service mix, language coverage and Mid-European client base.
- Smollan: South Africa-headquartered international field sales, merchandising and retail execution services firm operating dedicated brand teams worldwide. Closely analogous to EFSETE's Field Force, Retail Store Management and merchandising service lines, with a similar brand-dedicated-staff operating model.
Broad incumbents
- Randstad: Global HR services and staffing firm with strong in-house sales, retail and contact-center recruitment solutions. Overlaps with EFSETE's recruitment-to-management managed service offering, representing a much larger scale competitor in talent supply.
- Teleperformance: World's largest contact center and BPO operator with strong European footprint. Operates outsourced sales, customer care and digital CX services that overlap directly with EFSETE's telesales, retail and omnichannel offerings, though at significantly larger scale and global reach.
- ManpowerGroup: Global staffing and workforce solutions firm providing recruitment, training and managed services for sales, retail and customer-facing roles. Comparable to EFSETE's outsourced field force and omnichannel staffing model, though at vastly larger scale and broader industry scope.
- Concentrix: Global customer experience and BPO giant with deep contact center and sales outsourcing capabilities. Comparable to EFSETE as both deliver outsourced sales, telesales, and customer care at scale; Concentrix operates at vastly larger scale across multiple continents and sets the competitive ceiling for EFSETE's ambitions.
- Webhelp: Pan-European BPO and customer experience firm (now part of Concentrix) with strong presence across France, CEE and the UK. A direct analog in spirit to EFSETE, providing outsourced sales, customer care and digital services to enterprise clients across multiple European verticals.
- TTEC (TeleTech Holdings): US-based CX technology and BPO company serving enterprise clients with customer experience, sales and digital services. Overlaps with EFSETE on outsourced sales, customer care and contact center delivery, primarily competing in larger enterprise deals.
Regional players
- Grafton Recruitment: Irish-headquartered recruitment and staffing group with substantial Czech Republic operations delivering office, retail, sales and customer-care staffing. A regional comparable for EFSETE's recruitment-plus-management model, though more focused on contingent staffing versus full outsource delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
EFSETE social profiles
Digital presenceEFSETE compliance and trust
Trust signalCompliance1 record
EFSETE financial estimates
Financial estimateRevenue estimate
Valuation estimate
EFSETE leadership team
Management profileNumber of profiles
Profiles2 records
EFSETE subsidiaries and ownership
Company hierarchySubsidiaries1 record
EFSETE funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EFSETE M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EFSETE
What does EFSETE do?
EFSETE provides outsourced direct sales and customer care services for enterprise clients across the Czech Republic, operating field sales teams, call centers, retail stores, online sales, door-to-door teams, and back-office support. The company manages the full sales lifecycle from recruitment and training through daily operations for clients in telecommunications, energy, finance, pharmaceuticals, real estate, and gastronomy.
Is EFSETE a public or private company?
EFSETE is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was EFSETE founded?
EFSETE was founded in 2009. It employs 101 to 250 people.
Where is EFSETE based?
EFSETE is headquartered in Ostrava, Czechia, in the Europe region.
How does EFSETE make money?
One revenue line is on record: sales Outsourcing Services.
Who are EFSETE's main competitors?
Direct peers on record are CPM Group, Competence Call Center (CCC) and Smollan. Broad incumbents are Randstad, Teleperformance, ManpowerGroup, Concentrix, Webhelp and TTEC (TeleTech Holdings). Grafton Recruitment is listed as a regional player.
Does EFSETE have an API?
No public API is recorded for EFSETE.