PalCare

What PalCare does

PalCare is a privately-held software company founded in 2003 and headquartered in Melbourne, Australia, that develops and operates a secure, encrypted, web-based patient information management system purpose-built for specialist palliative care organisations. The application is accessed via browser on laptops, desktops, tablets, or smartphones and authenticated using HTTPS and PKI digital certificate technology, with 256-bit SSL encryption for data in transit. It integrates core palliative care clinical and administrative workflows into a single platform, including patient demographics, care plans and progress notes, medical and psychosocial history, family network and bereavement support, MIMS-integrated medication management, validated assessment tools, service provider listings and equipment tracking, risk management, hospital and hospice admissions tracking, occasions-of-service recording with a visit scheduler, and reporting compliant with Australian statutory minimum data set obligations.

The platform was originally co-developed with the Eastern Palliative Care Association (Victoria) to replace paper-based palliative care documentation, and has since been deployed across community palliative care services, inpatient hospices, and hospital palliative care units in Australia and New Zealand. In 2020 PalCare achieved Australian Digital Health Agency (ADHA) validation for Secure Messaging under the Secure Messaging Industry Offer (SMIO), with the resulting FHIR-compliant messaging and federated provider directory integration released in Version 3.30 in February 2021. PalCare operates a subscription-based SaaS business model, distributing directly to enterprise healthcare customers with dedicated Australian (1800) and New Zealand (0800) support lines, a client support portal, and remote support tooling. The customer base is concentrated in the specialist palliative care vertical across Australian states (VIC, WA, QLD) and New Zealand, with named clients including Eastern Palliative Care Association, Goulburn Valley Hospice Care, Hospice Southland, Hospice Waikato, Mary Potter Hospice, Melbourne City Mission Palliative Care, Peninsula Home Hospice, Ballarat Hospice Care, Banksia Palliative Care Service, Cittamani Hospice Service, Albany Community Hospice, Far North Hospice, Karuna Hospice, and St Vincent's Private Hospital Brisbane.

Name

PalCare

Legal name

PalCare

Website

https://pal.care

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

PalCare is a Melbourne-based SaaS company providing a web-based, encrypted patient information management system purpose-built for specialist palliative care organisations across Australia and New Zealand. The platform enables real-time clinical documentation and multidisciplinary care coordination.

Ownership category

akta.pro rank

Product category

Palliative Care Software

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Specialty Palliative Care (e.g., oncology, CHF/COPD, dementia) (HLADAHAJ)

akta.pro secondary industries

Hospital-Based Palliative Care (Inpatient Consult Services) (HLADAHAG), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH)

Keywords

• Palliative care software
• Patient information management
• Clinical documentation system
• Hospice care platform
• Healthcare secure messaging

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Software Subscription/SaaS: Web-based patient information management system provided as a subscription service to palliative care organisations across Australia and New Zealand. The application is accessed via internet with real-time data capabilities.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

PalCare is a secure, encrypted, web-based patient information management system purpose-built for specialist palliative care organisations in Australia and New Zealand. It consolidates patient demographics, care plans and progress notes, medical and psychosocial history, family network/ bereavement support, medications (with MIMS integration), validated assessment tools, service provider listings, equipment tracking, risk management, admissions/ discharges, visit scheduling, and statutory reporting into a single platform accessible in real time from computers, tablets, and smartphones. The system is delivered as a subscription-based SaaS product to hospice and community palliative care providers.

Product overview

PalCare is a single, unified web-based patient information management system purpose-built for the palliative care sector. The core PalCare platform integrates all clinical and administrative modules—including patient demographics, care plans/progress notes, medical and psychosocial history, family network, medications (with MIMS integration), validated assessment tools, service provider listings, equipment management, risk management, admissions/discharges, visit scheduling, and reporting—into one encrypted, real-time accessible solution accessed via web browsers on computers, tablets, or smartphones. The product serves palliative care organisations in Australia and New Zealand, with no separate modules or add-ons explicitly named.

Differentiator

Problem solved

Functional benefit

Products and services

• PalCare Patient Information Management System A secure, encrypted, web-based patient information management system designed for specialist palliative care organisations in Australia and New Zealand. It provides real-time access to patient information, care plan management, multidisciplinary team coordination, validated assessment tools, MIMS-integrated medication management, and statutory reporting, accessed via laptop, desktop, tablet, or smartphone.
• PalCare Version 3.30 - Secure Messaging (FHIR / ADHA SMIO compliant) An ADHA-validated, FHIR-compliant secure messaging capability built into PalCare that enables exchange of electronic messages, eReferrals, and correspondence with other secure-messaging-enabled healthcare software products, including federated provider directory search across secure messaging providers.

Quantifiable outcome

• Eliminated need for nurses to carry suitcases of paper records during on-call shifts
• +5 more outcomes

Named customers14 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature13 records

Partnerships

Two partnerships are on record, tiered core.

• Australian Digital Health Agency (ADHA)coreTechnology or Integration · 16 November 2020PalCare worked with ADHA as part of their Secure Messaging Industry Offer (SMIO) to achieve compliance with new Australian industry standards around secure messaging including FHIR. PalCare passed the ADHA validation process and can now make this functionality available to services.
• Australian Provider Directory VendorscoreTechnology or IntegrationPalCare is integrating with Australian provider directories compliant with FHIR. These directories are maintained by secure messaging vendors and will allow PalCare users to easily search for, import and send referrals and correspondence securely to other providers including doctors and specialists.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Epic Systems: Epic is the largest US hospital EHR vendor and has been expanding into specialty and palliative care workflows. While its core market is large hospital systems, its growing specialty capabilities represent a long-term competitive threat to standalone palliative care systems like PalCare.
• MEDITECH: MEDITECH is an established EHR vendor serving hospitals and post-acute care providers with broad clinical functionality. It is a relevant comparable as a generalist health IT incumbent whose specialty and post-acute modules may compete with PalCare for larger integrated palliative care programs.
• Netsmart Technologies: Netsmart is a large, established health IT vendor with a dedicated hospice and palliative care EHR suite. It operates broadly across behavioral health, post-acute, and human services but offers overlapping clinical documentation and care coordination capabilities for palliative care providers comparable to PalCare.
• MatrixCare (ResMed): MatrixCare, owned by ResMed, provides EHR software for skilled nursing, home health, and hospice/palliative care. It is a broader post-acute care incumbent, but its hospice and palliative care modules overlap with PalCare's clinical documentation and care coordination capabilities.
• Oracle Health (formerly Cerner): Oracle Health is a global EHR and health IT incumbent with broad hospital and specialty care footprints. It does not specialize in palliative care but competes indirectly with PalCare in larger healthcare organizations that may prefer to consolidate specialty workflows onto a single enterprise platform.
• WellSky (including Brightree): WellSky is a major health and community care technology platform with a hospice and palliative care suite (formerly Brightree). While much broader in scope than PalCare, it serves the same customer segment with comparable patient management, clinical documentation, and care coordination functionality.

Direct peers

• Axxess: Axxess is a leading technology provider for home health, hospice, and palliative care agencies. Its dedicated palliative care EHR directly competes with PalCare in the same vertical, offering clinical documentation, scheduling, and billing workflows tailored to community-based palliative care providers.
• Kantime Technologies: Kantime provides specialized EHR software for hospice, palliative care, and home health agencies. It is the closest direct competitor to PalCare in the niche vertical SaaS palliative care software category, serving similar end-customers (specialist palliative care organizations) with comparable workflow and clinical documentation functionality.

Regional players

• Telstra Health: Telstra Health is a major Australian health IT vendor offering a range of clinical and patient management systems, with potential overlap into community care and palliative care segments. As a domestic incumbent, it is the most direct regional competitor to PalCare in the Australian market.
• Citadel Health: Citadel Health is an Australian health software vendor (including the Cellma patient management platform) serving hospitals and specialty care providers. It operates in the same ANZ market as PalCare with comparable patient information management functionality, although not exclusively focused on palliative care.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PalCareSaaS
• Facebookfacebook.com/PalCareSaaS
• LinkedInlinkedin.com/company/palcare-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PalCare