Alfred Health Carer Services

What Alfred Health Carer Services does

Alfred Health Carer Services is a government-funded, non-profit support organization operating under the Victorian Government health system, providing free services to unpaid carers across Melbourne and the broader state of Victoria. It operates under the Alfred Health brand, a major Melbourne health service, and is delivered with a lean reported headcount of 6 employees. The organization does not generate commercial revenue; instead it is funded through the Commonwealth Home Support Program (Australian Government Department of Health) and Victorian Government programs, and is integrated with the national Carer Gateway as a local delivery outlet.

The service portfolio consists of six interconnected core offerings: Short-Term Respite, Carer Support Planning, Carer Counselling, Facilitated Coaching, Events & Workshops, and Connecting With Other Carers (peer support groups), plus the Commonwealth Home Support Program as an entry-level government-funded channel. Supporting communications include the Carer eNews and Young Carer eNews monthly newsletters, and a YouTube-based 'Conversations with Carers' video series. Delivery is human-mediated — phone support, online callback requests, in-person and online events, and facilitated coaching — with no proprietary technology platform identified.

The go-to-market is community-led: carers reach the service either by calling Carer Gateway (1800 422 737, with 24/7 emergency respite), calling the direct line (1800 51 21 21, Mon-Fri 8:30am–5pm), submitting an online callback request, or being referred through the Make a Referral pathway by healthcare providers and social workers. All services are free at point of use, with eligibility tied to caring for someone with a disability, mental illness, chronic illness, age-related condition, or palliative care need. Segment-specific programming exists for young carers (under 25) and LGBTQIA+ carers via the Rainbow Crew. The eligible-carer addressable market is substantial — approximately 3 million unpaid carers in Australia, with 391,300+ young carers — but the organization's economics are bounded by government funding rather than market capture.

Name

Alfred Health Carer Services

Legal name

Alfred Health Carer Services

Website

https://carersouth.org.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Alfred Health Carer Services is a Victorian government-funded, non-profit support organization providing free respite, counselling, coaching, and peer support to unpaid carers across Melbourne and Victoria, operating under the Alfred Health brand and integrated with the national Carer Gateway.

Ownership category

akta.pro rank

Product category

Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Carer support services
• Respite care
• Carer counselling
• Peer support groups
• Government health services

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Government-funded carer support services: Alfred Health Carer Services operates as a government-funded support organization providing free services to eligible unpaid carers. Services are funded through Commonwealth and Victorian Government programs including the Commonwealth Home Support Program and Carer Gateway. All services (respite, counselling, coaching, support planning) are provided at no cost to eligible carers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Alfred Health Carer Services is a government-funded support organization that provides free services to unpaid carers across Melbourne and Victoria. Its core offerings include Short-Term Respite (temporary care breaks), Carer Support Planning (needs assessment and service matching), Carer Counselling (emotional and psychological support), Facilitated Coaching (goal-oriented personal development), Events & Workshops (wellbeing and educational programs), and Connecting With Other Carers (peer support groups including LGBTQIA+ Rainbow Crew and young carer activities). All services are delivered at no cost to eligible carers through funding from the Commonwealth Home Support Program, Victorian Government, and the national Carer Gateway program.

Product overview

Alfred Health Carer Services is a single, unified service providing comprehensive support for unpaid carers in Melbourne. The core portfolio consists of six interconnected services: Short-Term Respite (emergency and planned care breaks), Carer Support Planning (needs assessment and service matching), Carer Counselling (emotional and psychological support), Facilitated Coaching (goal-oriented personal development), Events & Workshops (educational and wellbeing programs), and Connecting With Other Carers (peer support groups). The Commonwealth Home Support Program provides entry-level government-funded assistance. Supporting these services are the Carer eNews and Young Carer eNews newsletters. The service integrates with the national Carer Gateway (1800 422 737) for emergency respite and broader carer coordination.

Differentiator

Problem solved

Functional benefit

Products and services

• Short-Term Respite Provides temporary relief and care breaks for unpaid carers, allowing them to rest while their loved one receives professional support. Emergency respite is available 24/7 via Carer Gateway.
• Carer Support Planning Individualized assessment and planning service that explores the carer's needs and connects them with appropriate supports and services based on their caring situation.
• Carer Counselling Professional counselling services providing emotional support and guidance for carers navigating the challenges of their caring role.
• Facilitated Coaching Goal-focused coaching service helping carers bring about positive personal change in any area of life, not limited to caring responsibilities.
• Events & Workshops Program of educational and supportive events including wellbeing workshops, meditation sessions, craft activities, support groups, and educational seminars for carers, delivered online and in-person across Victoria.
• Connecting With Other Carers Peer support programs including online and in-person groups, young carer activities, and the Rainbow Crew for LGBTQIA+ identifying carers, offering connection and shared learning.
• Commonwealth Home Support Program Government-funded entry-level support program providing basic home assistance and services for eligible carers and care recipients.
• Carer eNews Monthly electronic newsletter providing carer-related news, tips, resources, and local events to support the caring role.
• Young Carer eNews Email newsletter specifically for young people up to age 25 who provide care, containing tips, resources, and age-appropriate events.

Quantifiable outcome

• Carers supported in achieving personal goals and improving family dynamics through facilitated coaching

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Carer GatewaycoreStrategic or Co-development PartnerCarer Gateway is a national service funded by the Australian Government Department of Health that connects carers to local support services. Alfred Health Carer Services works as a local outlet for Carer Gateway, accepting referrals and providing facilitated coaching services through this partnership. Carers can call 1800 422 737 to access Carer Gateway, which then connects them to regional carer services including Alfred Health.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• VMCH (Villa Maria Catholic Homes): Victorian Catholic not-for-profit providing aged care, disability, and community services including respite and family support. Operates in the same Victorian market with overlapping government-funded service lines for elderly persons and their carers.
• Mercy Health: Victorian Catholic not-for-profit health and aged care provider operating hospitals, residential aged care, and community programs including carer-related supports. Direct peer by geography (Victoria), funding model (government), and overlap with Alfred Health's broader health-service identity.
• Baptcare: Victorian and Tasmanian community services organization providing aged care, disability, and carer support including respite, counselling, and home care. Most direct operating peer given overlapping geography (Victoria), service modalities, and government-funded service mix.
• Carers Australia: National peak body for unpaid carers in Australia, advocating and connecting carers to support services across all states. Directly comparable as a carer-focused organization operating in the same ecosystem, though at a national advocacy level rather than service delivery.
• Uniting AgeWell: Victorian and Tasmanian aged care and community services organization operated by the Uniting Church, providing home care, residential services, and carer/family support programs. Direct geographic and service-model peer to Alfred Health Carer Services in Victoria.
• Jewish Care Victoria: Victorian community services organization providing aged care, disability, and carer/family support including respite and counselling. Comparable as a Victorian-based, government-funded provider serving elderly persons and their families with similar support modalities.

Regional players

• Helping Hand Aged Care: South Australian not-for-profit aged care provider offering home care, residential care, and carer support programs. Comparable operating model and service mix but based in a different state, illustrating the regional peer set in Australia's carer-support landscape.
• ACH Group: South Australian aged and community care not-for-profit providing home support, respite, and carer-related services. Comparable service portfolio but regional (SA) peer rather than direct Victorian competitor.
• IRT Group: NSW-based not-for-profit aged care and retirement living provider with home care and community programs. Comparable as an Australian government-funded community services operator, but geographically distinct (NSW/ACT/QLD) from the Victorian focus of Alfred Health Carer Services.

Broad incumbents

• Bolton Clarke: One of Australia's largest not-for-profit aged care providers offering home care, residential care, and community programs including carer support. Comparable as a government-funded Victorian/Qld-headquartered provider with overlapping carer and community-service lines, but operating at much greater scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=Dgxqnv41uQo
• LinkedInlinkedin.com/company/alfred-health-carer-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alfred Health Carer Services