211 Sacramento
211 Sacramento, a program of Community Link Capital Region, is a free 24/7 social and health services information and referral hotline operating under the federally assigned 2-1-1 short code for Sacramento County residents, connecting roughly 75,000+ annual callers to 1,600+ nonprofit and public programs.
- Company typePrivate
- Founded2008
- HeadquartersSacramento, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What 211 Sacramento does
211 Sacramento is a free, confidential, 24/7 community information and referral service operated as a program of Community Link Capital Region, a 501(c)(3) nonprofit organization based in Sacramento County, California. The service connects residents to health, housing, food, disaster, and social-service resources by phone, web, and text, supported by a curated resource database of more than 1,600 nonprofit and public agency programs and a call volume exceeding 75,000 interactions in 2021. The program operates under the federally assigned 2-1-1 three-digit dialing code, and serves a multilingual population with direct support in English, Spanish, Thai, Lao, Mien, and Hmong plus 200+ additional languages via interpreter service.
The organization extends beyond passive referrals into active service coordination. It operates the Coordinated Access System (CAS) for housing and homeless services, delivers PSPS (Public Safety Power Shutoff) care coordination with the Sacramento County Office of Emergency Services, supports over-the-phone CalFresh application assistance in partnership with the Sacramento Food Bank, and integrates with Kick It California for tobacco-cessation referrals. It also runs the Aging and Disability Resource Connections (ADRC) for Sacramento and Yolo counties, and contributes to disaster-readiness initiatives including Listos California and the International Rescue Committee's refugee preparedness program. Operational infrastructure relies on the iCarol resource database platform across the national 2-1-1 network and a public Power BI dashboard at sac.211counts.org for transparency on call volume and unmet needs.
Funding is assembled from a diversified institutional base: government contracts and grants from the County of Sacramento, Sacramento County Office of Emergency Services, Agency on Aging/Area 4, California Department of Social Services, and Sacramento County Superior Court; corporate and community philanthropy from Kaiser Permanente Northern California Community Benefit Programs, United Way, and Goodwill Industries of Sacramento Valley & Northern Nevada; and the parent organization Community Link Capital Region. The service charges callers nothing, so the business model is grant- and contract-funded rather than transaction-based, with revenue predictability tied to annual appropriations and competitive renewals rather than per-call billing.
211 Sacramento firmographics
Firmographics- Name
- 211 Sacramento
- Legal name
- Community Link Capital Region
- Website
- https://211sacramento.org
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- 211 Sacramento, a program of Community Link Capital Region, is a free 24/7 social and health services information and referral hotline operating under the federally assigned 2-1-1 short code for Sacramento County residents, connecting roughly 75,000+ annual callers to 1,600+ nonprofit and public programs.
- Ownership category
- akta.pro rank
211 Sacramento industry classification
Industry- Product category
- Community Information and Referral Services
- NAICS
- Individual and Family Services (6241), Other Individual and Family Services (624190), Community Housing Services (62422), Emergency and Other Relief Services (62423)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Financial Assistance & Benefits Navigation Services (BPAGAEAK)
- akta.pro secondary industries
- Housing Assistance & Homeless Services (BPAGAEAB), Disability Services & Independent Living Support (BPAGAEAG)
Keywords
Where 211 Sacramento is headquartered
LocationHeadquarters
- HQ city
- Sacramento
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
211 Sacramento business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Government Funding and Grants: Funded by County of Sacramento, Sacramento County Office of Emergency Services, Agency on Aging/Area 4, California Department of Social Services, Sacramento County Superior Court, and Kaiser Permanente Northern California Community Benefit Programs.
- Private Sponsorships and Donations: Supported by United Way, Goodwill Industries of Sacramento Valley & Northern Nevada, INC., and generous contributions from the community. Community Link Capital Region is a 501(c)(3) nonprofit organization (Tax ID: 94-1201196) qualified to receive tax-deductible donations.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
211 Sacramento product offering
Product offeringCore offering
211 Sacramento provides free, confidential 24/7 information and referral services connecting Sacramento County residents to health and human service programs via the 2-1-1 telephone helpline and an online searchable database of more than 1,600 nonprofit and public agency programs. Trained bilingual Information and Referral Specialists deliver personalized referrals in multiple languages (including Spanish, Thai, Lao, Mien, Hmong, English, and 200+ languages via telephone interpreting), with additional specialized services including CalFresh application assistance, Military & Veterans referrals, Coordinated Access System for homelessness services, disaster response coordination, and senior resource guides.
Product overview
211 Sacramento is a free, confidential information and referral service operated as a program of Community Link Capital Region. The core offering is a 24/7 telephone helpline (dial 2-1-1) staffed by trained Information and Referral Specialists who connect callers to over 1,600 health and human service programs. This is supported by an online searchable resource database, a guided search tool, and specialized sub-products including CalFresh application assistance, Military & Veterans Services, ACEs Stress Busters Resources, Kick It California tobacco cessation referrals, the Coordinated Access System for homelessness services, Data Services for agencies, and Public Safety Power Shutoff care coordination. All services are available in multiple languages with 24/7 accessibility.
Differentiator
Problem solved
Functional benefit
Brands
- Kick It California: A tobacco cessation program offering free phone coaching in six languages to help people quit tobacco, offered in partnership with 211 Sacramento.
- Coordinated Access System (CAS)
Products and services
- 2-1-1 Call Center Services
- Online Resource Database
- Guided Search
- CalFresh Application Assistance
- Military & Veterans Services
- ACEs Stress Busters Resources
- Kick It California Referral Program
- Coordinated Access System (CAS)
- Data Services
- Public Safety Power Shutoff (PSPS) Care Coordination
- Senior Resource Guide
- Listos California and IRC: Get Ready for Disaster
Quantifiable outcome
- Over 75,000 calls handled in 2021
- +3 more outcomes
Companies that use 211 Sacramento
Customer profileSegments6 records
Ideal customer profiles5 records
211 Sacramento technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
211 Sacramento partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and secondary.
- Community Link Capital Regioncore2-1-1 Sacramento is a program of Community Link Capital Region. Community Link is a multi-service, community-based organization that provides health and human services information for the public, conducts research and policy analysis on health and social issues, and mobilizes people to improve the health and welfare of individuals and communities. Tax ID: 94-1201196.
- Goodwill Industries of Sacramento Valley & Northern NevadacoreGoodwill Industries of Sacramento Valley & Northern Nevada, INC. is a sponsor and member of the Goodwill Family of Nonprofits. 2-1-1 Sacramento shares hiring resources with Goodwill and volunteers are referred through Goodwill's volunteer program.
- County of SacramentocoreMajor sponsor and funding partner providing support through Sacramento County Office of Emergency Services and Sacramento County Superior Court.
- United WaycoreMajor sponsor and funding partner supporting 2-1-1 Sacramento operations.
- California Department of Social ServicescoreState-level sponsor providing funding and programmatic support for social services information and referral.
- Agency on Aging/Area 4coreSponsor providing support for senior services information and referral, including the Senior Resource Guide.
- Kaiser Permanente Northern California Community Benefit ProgramssecondaryHealthcare sponsor providing community benefit funding support.
- Kick It Californiasecondary2-1-1 Sacramento collaborates with Kick It California to screen and refer eligible callers to tobacco cessation phone counseling. Kick It California provides free phone coaching in six languages (English, Spanish, Cantonese, Mandarin, Korean, and Vietnamese) to help people quit tobacco.
- Sacramento County Office of Emergency ServicescoreWorks with Sacramento County Office of Emergency Services and Sacramento Regional Office of Homeland Security as a public information partner in disaster preparedness and response.
- Sacramento County Office of EducationsecondaryPartnership with Sacramento County Office of Education and Sacramento County ACEs Network of Care to maintain the ACEs Stress Busters resource list.
- Sacramento Food Bank & Family ServicessecondaryCalFresh partner whose CalFresh team can help qualified individuals apply to the CalFresh program over the phone or through text.
- County of Sacramento Department of Human AssistancesecondaryCounty department providing in-person application assistance for CalFresh and other benefits programs.
- Inform USAcore2-1-1 Sacramento is accredited with Inform USA, the professional membership association for community navigation or Information and Referral (I&R).
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
211 Sacramento competitors and assessment
Company assessmentEmerging players
- One Degree: A free online platform that helps users find and access nonprofit and public services, providing a digital alternative to 2-1-1 directories that is beginning to compete for the same low-income and multilingual user base.
Direct peers
- Healthify (now WellSky Social Care): A social-determinants-of-health platform with searchable resource directories, closed-loop referrals, and analytics — directly competitive with the data and referral functionality that 211 Sacramento delivers via iCarol.
- Unite Us: Coordinates social-care referrals across health, government, and community organizations via a shared technology platform, overlapping with 211 Sacramento's role as a referral hub and increasingly its data and closed-loop capabilities.
- 211 LA County: Another 2-1-1 franchise providing free, confidential 24/7 information and referral services across a major California county, with a comparable mix of helpline, online database, and benefits-navigation features.
- Sacramento Steps Forward (Coordinated Access System): The lead agency for Sacramento's homeless Continuum of Care, which 211 Sacramento helps coordinate through the Coordinated Access System — a closely-linked peer in housing and homelessness referral services.
- 211 San Diego: Operates the same 2-1-1 information and referral service model in San Diego County, providing comparable 24/7 multilingual helpline, resource database, and specialized programs (including veteran and military services — the same focus area of 211 Sacramento's current Executive Director).
- findhelp (formerly Aunt Bertha): A technology-forward social-care network that lets users search for and connect to free or reduced-cost social services online, increasingly competing with 2-1-1 directories for both end-user attention and healthcare-payer contracts.
Broad incumbents
- United Way: A national sponsor and convener of many 2-1-1 franchises and a broader human-services funding umbrella, functionally comparable as a community-funder and referrer while operating at a much larger scale.
- Health Leads: A national nonprofit connecting people to essential resources such as food, housing, and utility assistance through healthcare partnerships — a broader institutional peer in the social-needs navigation space that 211 Sacramento also participates in.
Regional players
- Aging and Disability Resource Connection (ADRC) of Sacramento County: A regional single-entry point for long-term services and supports for seniors and people with disabilities, operating in Sacramento County alongside 211 Sacramento and frequently cross-referenced in its senior resource guides.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
211 Sacramento social profiles
Digital presence211 Sacramento compliance and trust
Trust signalCompliance1 record
211 Sacramento financial estimates
Financial estimateRevenue estimate
Valuation estimate
211 Sacramento leadership team
Management profileNumber of profiles
Profiles4 records
211 Sacramento funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
211 Sacramento M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 211 Sacramento
What does 211 Sacramento do?
211 Sacramento provides free, confidential 24/7 information and referral services connecting Sacramento County residents to health and human service programs via the 2-1-1 telephone helpline and an online searchable database of more than 1,600 nonprofit and public agency programs. Trained bilingual Information and Referral Specialists deliver personalized referrals in multiple languages (including Spanish, Thai, Lao, Mien, Hmong, English, and 200+ languages via telephone interpreting), with additional specialized services including CalFresh application assistance, Military & Veterans referrals, Coordinated Access System for homelessness services, disaster response coordination, and senior resource guides.
Is 211 Sacramento a public or private company?
211 Sacramento is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was 211 Sacramento founded?
211 Sacramento was founded in 2008. It employs 11 to 50 people.
Where is 211 Sacramento based?
211 Sacramento is headquartered in Sacramento, United States, in the North America region.
How does 211 Sacramento make money?
Two revenue lines are on record. Government Funding and Grants are the primary driver. The others are private Sponsorships and Donations.
Who are 211 Sacramento's main competitors?
One Degree is listed as an emerging player. Direct peers are Healthify (now WellSky Social Care), Unite Us, 211 LA County, Sacramento Steps Forward (Coordinated Access System), 211 San Diego and findhelp (formerly Aunt Bertha). Broad incumbents are United Way and Health Leads. Aging and Disability Resource Connection (ADRC) of Sacramento County is listed as a regional player.
Does 211 Sacramento have an API?
No public API is recorded for 211 Sacramento.
What industry is 211 Sacramento in?
211 Sacramento's product category is Community Information and Referral Services. Its primary akta.pro industry code is BPAGAEAK, Financial Assistance & Benefits Navigation Services, with a secondary code of BPAGAEAB, Housing Assistance & Homeless Services. Its NAICS code is 6241 and its SIC code is 8300.