eGain Corporation

What eGain Corporation does

eGain Corporation (NASDAQ: EGAN) is a publicly traded software company founded in 1997 and headquartered in Sunnyvale, California that provides an AI-powered knowledge management and customer experience automation platform for large enterprises in regulated industries. Its flagship product, the AI Knowledge Hub, unifies siloed enterprise content (SharePoint, intranets, CRMs, legacy systems) into a governed knowledge foundation that grounds generative AI and agentic workflows, addressing the 'garbage-in/garbage-out' failure mode that has caused enterprise GenAI deployments to fail. The platform is augmented by AI Agent (conversational AI for customers, agents, and employees), Composer (a modular developer platform with APIs, MCP servers, and SDKs), Evaluator (continuous AI quality assurance), and Conversation Hub (omnichannel digital engagement), with vertical-specific suites for retail banking and healthcare.

The architecture supports deep integrations with all major CCaaS platforms (Amazon Connect, Genesys, Talkdesk, Zoom Contact Center, Cisco Webex, Five9), CRM systems (Salesforce, SAP, Zendesk), enterprise AI tools (Microsoft Copilot, Anthropic Claude, Google Gemini, Cursor), and healthcare IT (Epic via FHIR). Certifications include HIPAA, SOC 2 Type II, and FedRAMP, supporting deployments at J.P. Morgan Chase, Navy Federal Credit Union, BT, Achmea, EE, Goodyear, L.L.Bean, and large federal and state agencies.

Revenue is 93% recurring SaaS (74% gross margins) with AI Knowledge ARR of $48.4M growing 26% YoY; total company revenue is guided to $90.5–$92.0M for FY2026. Go-to-market combines enterprise field sales, technology advisor channel partners (Current Connections/Sandler Partners), Zoom App Marketplace listings, and a free 'Innovation in 30 Days' pilot program. The company has been positioned by Gartner as a Visionary in the Magic Quadrant for CRM Customer Engagement Centers and a Leader in the Emerging Markets Quadrant for Generative AI Knowledge Applications (two consecutive years).

Name

eGain Corporation

Legal name

eGain Corporation

Website

http://www.egain.com

Company type

Public

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Short description

eGain Corporation (NASDAQ: EGAN) is a publicly traded AI customer experience software company providing an AI-powered knowledge hub and agentic platform for large enterprises in banking, healthcare, insurance, government, and telecom.

Ownership category

akta.pro rank

Product category

AI Customer Engagement & Knowledge Management Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

Keywords

• AI knowledge management
• Customer engagement software
• Conversational AI platform
• Enterprise SaaS solutions
• Vertical AI suites

Headquarters

HQ city

Sunnyvale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription Revenue: Core recurring revenue from AI Knowledge Hub, AI Agent, and platform subscriptions. Represents 93% of total revenue with 93% SaaS revenue mix. AI Knowledge ARR grew 26% year-over-year to $48.4 million, representing 64% of total SaaS ARR.
2. Professional Services: Implementation, training, and consulting services to support platform deployment and customer success.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels8 records

Core offering

eGain sells an AI-powered customer knowledge and engagement platform for large enterprises. Its core offerings center on the AI Knowledge Hub, which combines AI agents, content authoring, AI quality evaluation, and omnichannel conversation handling. Verticalized AI Knowledge Suites for retail banking and healthcare bundle these capabilities with industry-specific workflows, compliance features, and integrations.

Product overview

eGain Corporation offers a unified AI CX Automation Platform that combines trusted knowledge management with generative AI and agentic technology to automate customer service. The platform architecture centers on the AI Knowledge Hub as the core knowledge infrastructure, augmented by the AI Agent for conversational automation, Composer as the developer platform, and Evaluator for quality assurance. Industry-specific suites (Retail Banking, Healthcare) extend the platform with compliance and domain-specific capabilities. The Conversation Hub adds omnichannel digital engagement. Products integrate with major CCaaS platforms (Amazon Connect, Genesys, Talkdesk, Zoom, Cisco Webex), CRM systems (Salesforce, SAP, Zendesk), and enterprise AI tools (Microsoft Copilot, Anthropic Claude, Google Gemini).

Differentiator

Problem solved

Functional benefit

Brands

• AI Knowledge Hub: Trusted knowledge infrastructure platform for enterprise AI that eliminates knowledge and content silos
• AI Agent
• Composer
• Evaluator
• Conversation Hub
• Agentic Studio
• AI Knowledge Connectors
• AI Knowledge Suite for Retail Banking
• AI Knowledge Suite for Healthcare

Products and services

• AI Knowledge Hub Unified AI knowledge platform for enterprise contact centers; provides a single knowledge fabric that powers AI Agent, Composer, Evaluator, and Conversation Hub for regulated industries.
• AI Agent Conversational AI agent that uses the AI Knowledge Hub to answer customer and employee questions across channels and to assist human agents with next-best actions.
• Composer Generative AI authoring tool that lets knowledge teams create, refine, and govern AI-ready answers, articles, and knowledge content for the AI Knowledge Hub.
• Evaluator AI quality and answer-evaluation module that measures and improves the accuracy, completeness, and compliance of AI-generated and human-authored knowledge responses.
• Conversation Hub Omnichannel customer engagement hub that orchestrates chat, email, voice, and messaging interactions, integrating the AI Knowledge Hub for consistent, knowledge-driven responses.
• AI Knowledge Connectors Pre-built integration connectors that feed content and contextual data from enterprise systems (CRMs, content stores, data lakes) into the AI Knowledge Hub to keep AI answers current and personalized.
• AI Knowledge Suite for Retail Banking Verticalized AI knowledge and engagement suite pre-packaged for retail banks and credit unions, combining AI Knowledge Hub capabilities with banking-specific workflows, terminology, and compliance-aware content.
• AI Knowledge Suite for Healthcare Verticalized AI knowledge and engagement suite for healthcare payers, providers, and health services organizations, combining the AI Knowledge Hub with HIPAA-aware content, workflows, and integrations.

Quantifiable outcome

• Up to 40% reduction in handle times
• +9 more outcomes

Named customers17 records

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability11 records

Feature9 records

Partnerships

17 partnerships are on record, tiered core, flagship and minor.

• ZoomcoreTechnology or Integration · 25 June 2026Integration of eGain AI Agent with Zoom Contact Center, providing AI-powered answers and real-time support directly within Zoom's contact center platform. The solution is available on Zoom App Marketplace and extends eGain's CCaaS connector portfolio.
• Amazon ConnectcoreTechnology or IntegrationCCaaS integration partnership providing AI-powered knowledge and agent assistance for Amazon Connect contact centers.
• GenesyscoreTechnology or IntegrationCCaaS integration partnership with Genesys Cloud CX for AI-powered knowledge delivery and agent guidance across Genesys contact center deployments.
• TalkdeskcoreTechnology or IntegrationCCaaS integration partnership providing AI-powered knowledge and guidance for Talkdesk contact center customers.
• SalesforcecoreTechnology or IntegrationDeep integration between eGain AI Agent and Salesforce Service Cloud, embedding AI-powered knowledge and contextual intelligence directly into the Salesforce platform for customer service teams.
• MicrosoftcoreTechnology or IntegrationAI Knowledge Hub integration with Microsoft Copilot providing unified governed knowledge source for Microsoft Copilot users.
• AnthropiccoreTechnology or IntegrationAI Knowledge Hub integration with Anthropic Claude, enabling governed knowledge delivery for Claude-powered AI applications.
• GooglecoreTechnology or IntegrationAI Knowledge Hub integration with Google Gemini CLI, providing unified governed knowledge foundation for Google Gemini-powered AI systems.
• CursorcoreTechnology or IntegrationAI Knowledge Hub integration with Cursor AI IDE, enabling developers to access governed enterprise knowledge within their development environment.
• CiscocoreTechnology or IntegrationIntegration of eGain AI Agent with Cisco Webex Contact Center, embedding AI-powered knowledge and real-time conversational guidance directly into the Webex agent desktop workflow.
• DeloitteflagshipStrategic or Co-development PartnerJoint research partnership publishing the 'The $9 Trillion Knowledge Exodus' report on institutional knowledge crisis from baby boomer retirements. Includes five-step framework for systematic knowledge capture and case studies demonstrating measurable outcomes.
• Current ConnectionsminorChannel Partner/ Reseller/ DistributorTechnology advisor facilitating the Cabinetworks Group deployment of eGain AI Knowledge Hub and AI Agent.
• Sandler PartnersminorChannel Partner/ Reseller/ DistributorChannel partner network through which Current Connections operates, facilitating enterprise customer introductions to eGain solutions.
• EpiccoreTechnology or IntegrationIntegration with Epic EHR via FHIR API, surfacing payer criteria, prior authorization requirements, and eligibility rules inside Epic for healthcare agents.
• Five9coreTechnology or IntegrationIntegration with Five9 contact center platform enabling AI-powered knowledge delivery and agent assistance for Five9 customers.
• Salesforce Health CloudcoreTechnology or IntegrationIntegration with Salesforce Health Cloud for healthcare knowledge management and agent assistance capabilities.
• BTflagshipStrategic or Co-development PartnerStrategic partnership where eGain's platform powers GPT-driven answers across multiple BT business units serving tens of millions of UK customers while maintaining regulatory compliance. BT nominated for National AI Award for this deployment.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Zendesk: Zendesk is a customer service and engagement platform with AI agents, knowledge base management, and omnichannel routing. It competes head-to-head with eGain for mid-market and enterprise customer service automation deals, particularly in SaaS and tech-adjacent verticals.
• Verint Systems: Verint provides customer engagement analytics, workforce engagement, and AI-powered knowledge and virtual assistant solutions for enterprise contact centers. Its DaVinci AI and Knowledge Management offerings compete directly with eGain's AI Knowledge Hub and AI Agent for the same regulated-industry buyers.
• Intercom: Intercom is an AI-first customer service platform combining a helpdesk, AI agent (Fin), and knowledge base. It is a direct competitor to eGain's AI Agent and AI Knowledge Hub, particularly in mid-market SaaS and tech companies where Intercom is the default CX platform.
• Genesys: Genesys is a leading CCaaS and customer experience platform with Genesys Cloud CX and AI-powered agent assistance and knowledge management capabilities. eGain is a certified integration partner for Genesys but also overlaps as a competing AI knowledge and agentic AI vendor for contact center buyers.
• Five9: Five9 is a pure-play cloud CCaaS provider with its own Genius AI suite for virtual agents, summaries, and knowledge management. eGain integrates with Five9 (visible in Cabinetworks Group deployment) but also competes as an alternative AI knowledge and agent layer for Five9 enterprise customers.
• NICE Ltd. NICE is a large enterprise software vendor specializing in contact center, customer engagement, and AI-driven workforce engagement management. Its Enlighten AI and CXone platform overlap with eGain's AI Agent, Conversation Hub, and AI Knowledge Hub for enterprise CX deployments.

Broad incumbents

• ServiceNow: ServiceNow's Customer Service Management (CSM) and Now Assist AI agents compete with eGain for enterprise service-desk and customer engagement workloads. Its workflow-platform strength and large installed base present competitive overlap in regulated and global enterprises.
• Salesforce (Service Cloud / Einstein): Salesforce is a broad incumbent CRM and customer engagement platform that includes Service Cloud, Einstein AI agents, and Data Cloud. It directly competes with eGain's AI Agent and AI Knowledge Hub within the same enterprise customer base, but operates at vastly greater scale with bundled AI capabilities.
• Microsoft (Dynamics 365 Customer Service / Copilot): Microsoft bundles Dynamics 365 Customer Service and Copilot into its enterprise productivity and CRM stack. eGain integrates with Microsoft Copilot and SharePoint but also competes with it for enterprise knowledge and agentic AI workloads, with Microsoft using bundling and existing EA contracts as leverage.

Emerging players

• Cognigy: Cognigy is an enterprise conversational and agentic AI platform focused on contact center automation. It is an emerging peer that overlaps with eGain's AI Agent and Agentic Studio in the European and global enterprise market but lacks the depth of eGain's governed knowledge foundation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eGain
• YouTubeyoutube.com/egainchannel
• Facebookfacebook.com/eGain
• LinkedInlinkedin.com/company/egain-corporation
• Instagraminstagram.com/egainhq

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eGain Corporation