Radix Health

What Radix Health does

Radix Health is a private healthcare technology company founded in 2015 and headquartered in Atlanta, Georgia, that builds a 'digital front door' platform called DASH for medical practices and health systems. The platform enables online and phone-based appointment scheduling, multi-channel patient reminders (email, voice, text), contactless check-in, patient-reported outcomes collection, automated referral outreach, preventative care reminders, and co-pay collection at time of scheduling. It is organized into pre-visit, during-visit, after-visit, and between-visit modules, with an integrated DASH Telehealth module and a COVID-19 Vaccine Management add-on. The company operates a B2B2C model in which it sells primarily through enterprise field sales to medical groups and specialty practices (with notable concentration in orthopedics, plus gastroenterology, primary care, and multi-specialty), and patients access the platform as end-users of their provider.

The underlying technology is a SaaS scheduling and patient access layer designed to sit alongside — not replace — major practice management and EHR systems. Radix Health has built pre-built integrations with the four largest US ambulatory EHRs (Epic, athenahealth, eClinicalWorks, Allscripts), Salesforce for CRM, five telehealth vendors (Zoom, Ortholive, healow, OneTouchHealth, Updox), and Stripe for payments, and it operates as a HIPAA Business Associate. AI/automation features are applied at the feature level, including patient-to-provider matching, referral automation, and recall/appointment optimization, but no proprietary models or research output is disclosed. The company maintains a dual-entity footprint with corporate headquarters in Atlanta and an operations center in Franklin, Tennessee, under a Relatient sub-brand.

Radix Health generates revenue through healthcare provider SaaS subscriptions (quote-based, annual billing) combined with per-transaction fees for appointment scheduling, payment processing, and other patient interactions processed through the platform. The company employs 51-100 people, is self-described as a growth-stage startup, and reports no public revenue figures, limited disclosed funding history (one 2016 round with an undisclosed amount), and an unspecified investor base. Co-founders include a practicing physician, a data scientist, and an engineer, with current executive leadership including a Co-Founder/President/CPO, co-founder/president, CTO, and COO.

Name

Radix Health

Legal name

Radix Health, Inc.

Website

https://radixhealth.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Radix Health provides a digital front door SaaS platform (DASH) that helps medical practices and specialty groups streamline online appointment scheduling, patient reminders, contactless check-in, and referrals, integrating with major EHR systems and telehealth vendors. It sells primarily to US medical groups on a subscription-plus-transaction-fee model, with deep penetration in orthopedics.

Ownership category

akta.pro rank

Product category

Healthcare Patient Access Software

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

akta.pro secondary industry

Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)

Keywords

• Patient scheduling software
• Healthcare patient access
• Digital front door
• Appointment scheduling platform
• Patient engagement solutions

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Healthcare Provider SaaS Subscription: Radix Health provides its digital front door platform to medical practices on a subscription basis. Medical practices pay for access to the scheduling, patient access, and engagement tools to modernize their patient experience and improve operational efficiency.
2. Per-Transaction Fees: Platform generates revenue through transaction-based fees for appointment scheduling, payment collection including co-pay collection at time of scheduling, and other patient interaction transactions processed through the platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Radix Health sells DASH, a digital front door SaaS platform that helps medical practices and health systems streamline appointment scheduling, modernize the patient experience, and run multi-channel patient communication across the pre-visit, during-visit, after-visit, and between-visit phases. The platform integrates with leading EHR and practice management systems and with telehealth providers, and is offered to providers on a subscription basis with transaction-based fees layered on top.

Product overview

Radix Health offers a unified platform called DASH (Digital Front Door Solutions) for medical practices. The platform consists of core scheduling and patient access capabilities augmented by specialized modules: Pre-visit Solutions (scheduling, co-pay collection, reminders), During-visit Solutions (registration, forms, contactless check-in), After-visit Solutions (surveys, service recovery, payments), and Between-visit Solutions (clinical data collection, referral automation, preventive care reminders). Telehealth functionality is integrated as the DASH Telehealth module. COVID-19 Vaccine Management Solutions are also offered as an additional module. The company also operates under the Relatient brand for patient access solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• DASH A digital front door SaaS platform that helps medical practices and health systems streamline appointment scheduling, modernize the patient experience, and run multi-channel patient communication. It is sold to healthcare provider organizations on a subscription basis and is free for patients to use.
• COVID-19 Vaccine Management Solutions A solution built on Radix Health's platform that helps medical practices manage COVID-19 vaccination scheduling and patient communication.
• Relatient A patient access platform brand associated with Radix Health that offers scheduling and patient engagement solutions to medical practices, with its own demo-request URL and operations center.

Quantifiable outcome

• 41% of patients would switch to providers offering better digital experience, indicating market demand for solutions like Radix Health
• +3 more outcomes

Named customers26 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability4 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core.

• Athena HealthcoreTechnology or IntegrationIntegration partnership enabling Radix Health's scheduling and patient access platform to work with Athena Health's cloud-based EHR and practice management systems used by healthcare providers across the US.
• Epic SystemscoreTechnology or IntegrationIntegration with Epic's market-leading EHR platform, one of the most widely used electronic health record systems in the US healthcare market.
• eClinicalWorkscoreTechnology or IntegrationIntegration partnership with eClinicalWorks, a major EHR and practice management system vendor serving thousands of healthcare providers.
• AllscriptscoreTechnology or IntegrationIntegration partnership with Allscripts, providing connectivity to their EHR and practice management solutions for healthcare provider customers.
• SalesforcecoreTechnology or IntegrationIntegration with Salesforce healthcare cloud enabling patient relationship management and scheduling capabilities within the Salesforce ecosystem.
• ZoomcoreTechnology or IntegrationTelehealth integration partnership enabling virtual visit scheduling and coordination through Zoom's video platform.
• OrtholivecoreTechnology or IntegrationTelehealth partnership with Ortholive, a virtual care platform designed for orthopedic and musculoskeletal practices.
• healowcoreTechnology or IntegrationIntegration with healow (eClinicalWorks patient engagement platform) providing additional patient-facing tools and telehealth capabilities.
• OneTouchHealthcoreTechnology or IntegrationTelehealth integration partnership with OneTouchHealth for coordinated virtual care delivery.
• UpdoxcoreTechnology or IntegrationIntegration with Updox for enhanced patient communication and telehealth capabilities.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PatientPop (by Tebra): Practice growth and patient acquisition platform with scheduling, digital intake, telehealth, and patient communication tools for independent practices. Comparable to Radix on the digital front door and patient engagement stack.
• Luma Health: Patient scheduling and engagement platform offering self-scheduling, appointment reminders, telehealth integration, and referral management for medical groups. Closely overlaps Radix Health's pre-visit, during-visit, and between-visit modules.
• Phreesia: Publicly traded leader in patient intake, scheduling, and registration workflows for medical practices and health systems. Directly comparable to Radix Health's DASH platform on patient access, pre-visit check-in, and provider SaaS distribution model.
• Solutionreach: Patient relationship management and scheduling platform for medical and dental practices, providing reminders, recall, online scheduling, and patient communication. Directly comparable to Radix's patient engagement and communication modules.
• NexHealth: Patient experience platform offering online scheduling, digital forms, patient payments, and EHR-integrated workflows for medical practices. Competes in the same patient access and practice modernization category as Radix Health.

Broad incumbents

• Epic Systems: Dominant EHR vendor whose MyChart patient portal provides self-scheduling, telehealth, and patient communication. Functions as Radix's most important integration partner and its largest competitive threat if Epic expands native patient access features.
• athenahealth: Major cloud-based EHR and practice management vendor with athenaPatient consumer app and built-in patient scheduling/communication. Serves as both an integration partner and a potential native competitor to Radix Health.
• eClinicalWorks (healow): EHR and practice management vendor whose healow patient engagement platform offers scheduling, telehealth, and patient communication. Dual role as Radix integration partner and incumbent competitor.

Emerging players

• Relatient: Patient access and engagement platform operating as a sub-brand within the Radix Health ecosystem. Offers scheduling, reminders, surveys, and broadcast messaging directly comparable to DASH modules.
• Bridge Patient Portal: Enterprise patient engagement and portal solution for medical practices and health systems, offering scheduling, intake forms, and patient communications. Overlaps Radix Health's patient access and engagement offerings for ambulatory providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/radixhealth
• Facebookfacebook.com/radixhealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Radix Health