DonorPerfect

What DonorPerfect does

DonorPerfect, operated by SofterWare, Inc., is a privately held, 100% employee-owned SaaS company that provides donor management and fundraising software to nonprofit organizations. Founded in 1987 and headquartered in Fort Washington, Pennsylvania, the company serves more than 11,000 nonprofits across 25+ vertical sectors including human services, arts/culture/humanities, education, faith-based, and animal-related organizations. Operating offices in the US, Canada (Montreal), the UK (DonorPerfect UK Ltd.), and Australia (via channel partner Advanced Solutions International), DonorPerfect claims a user base of over 75,000 nonprofit professionals and reports a 93% annual customer retention rate alongside 95% retention within the arts and culture segment.

Name

DonorPerfect

Legal name

SofterWare, Inc.

Website

https://donorperfect.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

DonorPerfect, operated by 100% employee-owned SofterWare, Inc., provides cloud-based donor management and fundraising CRM software to more than 11,000 nonprofit organizations across 25+ sectors in the US, Canada, UK, and Australia, with built-in payment processing, Constant Contact email marketing, and AI-driven prospect research and coaching tools.

Ownership category

akta.pro rank

Product category

Nonprofit Fundraising Software / Donor Management CRM

NAICS

Business Support Services (5614)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Advancement Services & Donor Operations (CRM, Gift Processing, Stewardship) (EDALAOAD)

akta.pro secondary industry

Monitoring, Evaluation, Learning (MEL) & Reporting for Donor Programs (BPADAOAL)

Keywords

• Nonprofit fundraising software
• Donor management CRM
• Online donation platform
• Charity payment processing
• Nonprofit email marketing

Headquarters

HQ city

Fort Washington

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure, Others

Revenue model

1. SaaS Subscription Licensing: DonorPerfect operates on a subscription revenue model, charging nonprofit organizations recurring fees for access to its cloud-based donor management and fundraising CRM platform. Pricing is tiered across Core, Plus, and Pro packages, with fees structured based on organization size (constituent count) and selected feature tier. The company emphasizes flexible monthly payment options and no long-term contracts, indicating a preference for monthly recurring billing, alongside lower upfront deposits to reduce entry barriers for nonprofits.
2. Integrated Payment Processing: DonorPerfect provides integrated, in-house payment processing for online donations, membership dues, and event registrations. Transaction fees are embedded within the payment processing workflow, with a 'Donors Cover Costs' option allowing nonprofits to pass processing fees to donors. PayPal and Venmo integration is available for U.S. clients, with funds typically deposited within 48 hours of a gift.
3. Professional Services (Onboarding, Training, Support): DonorPerfect generates revenue through paid customer onboarding, training, and support service packages. These include personalized new customer onboarding (system implementation), live and on-demand training webinars, professional services for donor data quality, and tiered customer support plans ranging from chat-only to chat and phone support.
4. Add-On Integrations and Extensions: Organizations can expand their DonorPerfect system with optional add-on features including ReadySetAuction (charity auction management), DonorSearch prospect research, DP Address Updater, and additional integrations such as QuickBooks accounting connectivity. These premium add-ons generate incremental revenue on top of base subscription fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

DonorPerfect sells a cloud-based nonprofit CRM and fundraising software platform that centralizes donor data, automates gift processing, and runs online donation, event registration, and email campaigns for nonprofit organizations. The platform bundles donor management, integrated Constant Contact email marketing, payment processing, recurring giving programs, AI-powered prospect research (DonorSearch), workflow automation (SmartActions), and AI content and coaching tools into a single subscription product sold in Core, Plus, and Pro tiers.

Product overview

DonorPerfect is an all-in-one nonprofit fundraising CRM and donor management platform, offered as a unified core product with modular add-ons and three pricing tiers (Core, Plus, Pro). The platform centers on the DonorPerfect Core Platform which provides donor database management, reporting, automation, and payment processing. Key integrated products include DonorPerfect Online Forms for customized donation and event registration, the Fundraiser Bot and Tivy AI Fundraising Coach for AI-powered content generation and donor conversation practice, SmartActions for workflow automation, and DonorSearch Prospect Research for AI-powered donor wealth and giving predictions. Built-in Constant Contact email marketing is included across all tiers. Add-on modules include ReadySetAuction (charity auctions), Crowdfunding/peer-to-peer fundraising, DP Text (text-to-give), DP Address Updater (automated address hygiene), DonorPerfect Payment Services (integrated payment processing), and Monthly Giving program management. All products share a unified donor database with real-time data synchronization.

Differentiator

Problem solved

Functional benefit

Brands

• Givecloud: Modern, mobile-friendly online donation forms integrated with DonorPerfect for better online giving results and conversion optimization
• DonorPerfect Mobile App
• ReadySetAuction
• Fundraiser Bot
• Tivy
• Practivated
• DonorSearch
• DP Address Updater
• DP Video
• DP Text
• SmartActions
• Donor Journeys

Products and services

• DonorPerfect Core Platform

Quantifiable outcome

• Nonprofits raise 25% more funds in their first year using DonorPerfect (general benchmark)
• +12 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered core, major and minor.

• Constant ContactcoreTechnology or IntegrationEvery DonorPerfect system includes a full Constant Contact email marketing account built directly into the platform at no additional cost. This integration provides 30+ exclusive nonprofit email templates, AI-powered writing tools, donor data synchronization, and automations. Nonprofits using DonorPerfect with Constant Contact see 31% higher email open rates and 2.1x higher click-through rates than industry averages. This is described as a core, built-in component of every package rather than an optional add-on.
• PayPalcoreTechnology or IntegrationDonorPerfect Online Forms integrate with PayPal and Venmo, enabling U.S. nonprofit clients to accept donations via these payment methods. PayPal integration helps increase unplanned donations by 32% and repeat donations by 79% versus typical checkout. The integration automatically processes, acknowledges, and sorts gifts within minutes, with funds deposited within 48 hours.
• QuickBookscoreTechnology or IntegrationDonorPerfect integrates with QuickBooks Online for accounting synchronization, allowing nonprofits to align fundraising and financial data. Available as a standard feature in the Plus and Pro packages.
• DonorSearchmajorTechnology or IntegrationDonorSearch is a prospect research and wealth screening integration within DonorPerfect, providing access to public records including charitable giving, political donations, real estate, stock holdings, and business affiliations. The platform includes a 250 million-record database, AI-powered giving likelihood predictions, and automated nightly batch screening updates. DonorSearch is the only integrated AI scoring system with automatic nightly updates, exclusively in DonorPerfect.
• GivecloudmajorTechnology or IntegrationGivecloud is a DonorPerfect product and integration providing modern, mobile-friendly online donation forms with visual impact descriptions and outcome-based giving options. Fully integrated with DonorPerfect's CRM, Givecloud enables automatic donor record updates and fund mapping. Nonprofits using Givecloud with DonorPerfect can grow online revenue by up to 72%.
• Advanced Solutions InternationalminorChannel Partner/ Reseller/ DistributorAdvanced Solutions International is the authorized partner managing DonorPerfect sales and support operations in Australia. Organizations in Australia should contact Advanced Solutions International for DonorPerfect pricing, demos, and support.
• FeaturedCustomersminorGTM or Marketing PartnerFeaturedCustomers published the Winter 2026 Fundraising Management Software Customer Success Report in which DonorPerfect was named a Market Leader. The report evaluated vendors based on over 3,500 pieces of verified customer reference content, market presence, and company scores, providing third-party social proof for DonorPerfect's market position.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Little Green Light: Little Green Light is a donor management CRM serving small to mid-sized nonprofits, competing directly with DonorPerfect's Core and Plus tiers with comparable donor database, online forms, and reporting features.
• Bloomerang: Bloomerang is a direct competitor offering a donor management and fundraising CRM targeted at small and mid-sized nonprofits. It competes head-to-head with DonorPerfect in the SMB and mid-market nonprofit CRM category, including through bundled features like built-in email and engagement scoring.
• NeonCRM: NeonCRM (now part of Neon One) provides nonprofit CRM and donor management software serving similar mid-market and SMB nonprofit customers with comparable functionality around fundraising, events, and donor engagement.
• Foundant Technologies: Foundant Technologies provides software for grantmaking and nonprofit fund management, serving community foundations and scholarship organizations with comparable donor and grant tracking functionality.

Emerging players

• Funraise: Funraise is a modern, donor-focused online fundraising platform with nonprofit CRM features that appeals to digitally native nonprofits; it represents an emerging AI- and UX-forward alternative to legacy CRMs like DonorPerfect.
• Givebutter: Givebutter is an emerging all-in-one fundraising platform with a generous free tier covering donations, events, and peer-to-peer; it is rapidly gaining share at the small nonprofit end where DonorPerfect's Core tier competes.
• Classy (by GoFundMe Pro): Classy, now part of GoFundMe Pro, provides online fundraising and donor management tools with strong event and campaign functionality; it competes with DonorPerfect in the mid-market on digital fundraising-first workflows.

Broad incumbents

• Bonterra: Bonterra (formerly Network for Good/Social Solutions) is a PE-backed broad nonprofit software suite covering fundraising, grants management, and case management; it competes with DonorPerfect across mid-market nonprofits with a broader product portfolio.
• Blackbaud: Blackbaud is the largest nonprofit software incumbent, offering Raiser's Edge NXT and a full ecosystem spanning fundraising, financials, CRM, marketing, and program management; it competes with DonorPerfect primarily at the upper-mid-market and enterprise tier.
• Salesforce Nonprofit Cloud: Salesforce's Nonprofit Cloud (via Salesforce.org) is a CRM-based fundraising and program management solution targeting larger nonprofits; it competes with DonorPerfect's Pro tier for organizations seeking highly customizable enterprise CRM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/donorperfect-software
• Instagraminstagram.com/donorperfect
• Xx.com/donorperfect
• Facebookfacebook.com/DonorPerfect

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DonorPerfect