BPMSoft
BPMSoft is a Russian low-code platform vendor providing enterprise CRM, BPM, ITSM, and SRM solutions to 500+ large and mid-market customers across Russia and CIS, with built-in AI/ML tools, FSTEC Level 4 certification, and distribution through 150+ certified partners.
- Company typePrivate
- Founded2010
- HeadquartersMoscow, Russia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What BPMSoft does
BPMSoft (ООО «БПМСофт») is a Russian low-code platform vendor providing enterprise-grade CRM and BPM software, founded around 2010 and operating as part of the LANSOFT IT holding alongside three other low-code platform products. The platform unifies CRM, BPM, ITSM, SRM, HRM, Finance, and Pharma functionality into a single configurable environment, built on .NET Framework / .NET 8 with support for PostgreSQL and MS SQL, deployable on-premise or on Russian cloud infrastructure including Yandex Cloud and Deckhouse Kubernetes Platform. Native AI/ML tooling includes LLM-powered AI Agents, ML-based payment-delay forecasting, AI lead scoring, and AI-driven request processing. BPMSoft is listed in the Russian domestic software registry (entry No. 17372), holds FSTEC Level 4 certification, and is positioned for critical information infrastructure deployments.
The company serves 500+ enterprise customers across banking, telecommunications, retail, manufacturing, real estate, pharmaceuticals, transportation, and government, with named users including MTS Belarus, Belarusbank, TSUM, GAZ, Technonicol, Lenta, Sberbank, Beeline, Cosmos Hotel Group, and MB RUS. Reference deployments include CRM at MTS Belarus with 700+ users and 100+ integrations, and load-tested installations supporting 2,500+ concurrent users at Belarusbank. Revenue is generated primarily through annual per-user subscription licensing across tiered plans (Start at 10,000 RUB/year for up to 5 SMB users; Start+ at 980 RUB/month; Enterprise with custom multi-year contracts), supplemented by professional services delivered through a 150+ certified partner channel across Russia and CIS, and a marketplace for third-party extensions.
Go-to-market blends direct enterprise sales with channel-led implementation: BPMSoft's internal team of approximately 29 employees is supplemented by 150-160 certified system integrators (Orange Process, GBC Team, Nobilis.Team, Axenix, B-Logic, Onellect, Умные инновации, Корус Консалтинг), active event participation at ЦИПР, ИТ-Полигон, and Global CIO, and self-service onboarding for the BPMSoft Start cloud product targeting SMB. The firm has topped Russian CRM and BPMS ratings from Skolkovo Foundation, TAdviser, CNews, and Компьютерра in 2024-2026, and announced a 100 million RUB technology center investment in Moscow for Q3 2026.
BPMSoft firmographics
Firmographics- Name
- BPMSoft
- Legal name
- ООО «БПМСофт»
- Website
- https://bpmsoft.ru
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- BPMSoft is a Russian low-code platform vendor providing enterprise CRM, BPM, ITSM, and SRM solutions to 500+ large and mid-market customers across Russia and CIS, with built-in AI/ML tools, FSTEC Level 4 certification, and distribution through 150+ certified partners.
- Ownership category
- akta.pro rank
BPMSoft industry classification
Industry- Product category
- Low-code CRM and BPM Software Platform
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
- akta.pro secondary industries
- Industry-Specific CRM (Vertical CRM Suites) (HDAEAFAH), CRM Managed Services & Support (BPAEAGAD)
Keywords
Where BPMSoft is headquartered
LocationHeadquarters
- HQ city
- Moscow
- HQ country
- Russia
- HQ region
- Europe
Offices1 record
Markets served
BPMSoft business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- CRM/BPM Software Licenses (Subscription): Annual subscription licensing model for the BPMSoft low-code platform and its modules (CRM, SRM, ITSM, HRM, Finance, Pharma). Pricing is per-user with tiered plans based on team size and feature set. Extended for additional modules and users.
- Cloud CRM (BPMSoft Start): Cloud-hosted CRM subscription targeting SMB and mid-market. Delivered as SaaS with infrastructure hosted in Russian data centers. Two tiers: Start and Start+, with additional per-user pricing for scaling beyond base licenses.
- Professional Services & Implementation: Revenue from implementation, customization, and consulting services delivered by BPMSoft's professional services team and certified partner network.
- Marketplace Extensions & Add-ons: Revenue from third-party and partner-developed applications, connectors, and extensions published in the BPMSoft App Store marketplace.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Start plan for up to 5 users |
| Subscription | Monthly | Start+ plan for up to 5 users |
| Subscription | Annual | Start plan for up to 100 users |
| Subscription | Annual | Start+ plan for up to 100 users |
| Subscription | Multi-year contract | Enterprise (100+ users) |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels10 records
BPMSoft product offering
Product offeringCore offering
BPMSoft is a Russian low-code platform that combines CRM, BPM, ITSM, SRM, and HRM capabilities in a single product for enterprise customers. The platform includes 14+ integrated modules (Sales, Marketing, Service, Finance, Pharma, Procurement, IT Service Management, Omnichannel Communications, IT Project Management, AI/ML Tools) plus a separate cloud CRM (BPMSoft Start) targeting small and medium businesses. Built on .NET Framework/.NET 8 with PostgreSQL and MS SQL support, deployable on-premise or in Russian cloud infrastructure (Yandex Cloud, Deckhouse Kubernetes Platform).
Product overview
BPMSoft is a Russian low-code platform for CRM and BPM providing enterprise-class automation with built-in AI tools. The product portfolio includes the core BPMSoft Platform plus 14 integrated modules covering sales management, marketing management, service management, portal solutions, omnichannel communications, Constructor (low-code app builder), Finance, Pharma, IT Service Management, Procurement Management, BPMSoft Start (cloud CRM for SMB), AI and ML Tools, and IT Project Management. The platform also includes BPMSoft OCC for contact center operations and supports industry-specific solutions across finance, retail, real estate, pharmaceuticals, telecom, energy, manufacturing, and other sectors. BPMSoft is part of the LANSOFT IT holding and is included in the Russian software registry.
Differentiator
Problem solved
Functional benefit
Brands
- BPMSoft Старт: Cloud CRM solution for small and medium businesses with pre-configured processes and analytics.
- BPMSoft OCC
Products and services
- BPMSoft Platform (Core) Russian low-code platform for CRM and BPM providing enterprise-class business process automation with built-in AI tools, ready business applications, and mechanisms for customization and integration. The core platform that all other modules are built upon.
- Sales Management Module that automates sales processes at all stages from lead attraction to repeat orders, optimizing and accelerating sales funnel management. For sales teams managing end-to-end customer acquisition.
- Marketing Management Module that automates marketing activities including email campaigns, omnichannel communications, and loyalty programs. For marketing teams managing campaigns and customer engagement.
- Service Management Module that automates internal processes and improves service quality ensuring better customer service delivery. For service and support teams handling customer requests and issues.
- Portal Solutions Module that creates unified space for remote interaction with partners, customers, and employees through dedicated portal interfaces. For organizations needing B2B/B2C portals and partner collaboration environments.
- Omnichannel Communications Module that enables audience interaction via chats, chatbots, and social network messaging across various communication channels and messengers (WhatsApp, Telegram, VK, OK, MAX). For customer service and marketing teams needing unified communication.
- Constructor (Low-code App Builder) Low-code tool for creating custom business applications and IT solutions without programming, enabling rapid solution development. For business analysts and citizen developers building custom workflows.
- Finance (Industry Solution) Industry-specific CRM system for financial organizations managing banking products, client service, and financial analytics. For banks, factoring companies, and financial institutions.
- Pharma (Industry Solution) Industry-specific CRM solution for pharmaceutical companies to manage medical representative activities, doctor interactions, and regulatory compliance. For pharmaceutical companies and medical device manufacturers.
- IT Service Management ITIL4-based set of tools with over 20 process management workflows for IT service management. For IT departments managing internal service delivery and ITIL processes.
- Procurement Management (SRM) Modular SRM system built on low-code constructor principles. Configurable under individual company needs using ready-made modules for supplier management. For procurement teams managing supplier relationships and purchasing processes.
- BPMSoft Start Cloud CRM for small and medium business with preconfigured processes and analytics. Ready for work from day one without developer involvement. Two tariff plans: Start and Start+. For SMB and startups needing ready-to-use cloud CRM.
- AI and ML Tools Suite of artificial intelligence tools including AI agents, intelligent lead and sales scoring, automated request processing, and ML-based forecasting for business productivity. For organizations wanting AI-driven insights without separate AI investments.
- IT Project Management System for controlling deadlines, tasks, resources, and budgets in a unified environment. Helps eliminate chaos, optimize teams, and make decisions based on transparent analytics. For IT and project teams managing complex project portfolios.
- BPMSoft OCC (Omni Contact Center) Contact center solution integrated with omnichannel communications for managing customer interactions across multiple digital channels. For contact center operations needing unified multi-channel customer engagement.
Quantifiable outcome
- 40% faster order processing (ГардаТранс)
- +14 more outcomes
Companies that use BPMSoft
Customer profileNamed customers67 records
Segments9 records
Ideal customer profiles3 records
BPMSoft technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability8 records
Feature8 records
BPMSoft partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered core and minor.
- Flant (Deckhouse Kubernetes Platform)coreBPMSoft and Flant confirmed technological compatibility between BPMSoft and Deckhouse Kubernetes Platform (DKP) through joint testing. The certification validates BPMSoft operation in containerized DKP environments across public, private, hybrid clouds and on-premise.
- Yandex CloudcoreBPMSoft confirmed compatibility of its low-code platform with Yandex Cloud infrastructure, enabling customers to deploy the platform on Yandex Cloud with full technical support.
- Infirit OS (МСВСфера Сервер 9)coreInfirit OS (Softline Group) and BPMSoft completed compatibility testing of the МСВСфера Сервер 9 operating system and BPMSoft low-code platform, enabling fully Russian IT complexes.
- Orange ProcesscoreBelarusian IT company and certified BPMSoft partner specializing in CRM and HR module implementations. Implemented projects for ГардаТранс, Orange Process itself, and other clients. Also developed ITBOX industry solution.
- GBC TeamcoreCertified BPMSoft partner that implemented CRM for ЦУМ (migrated from Salesforce in 2 weeks). Specializes in complex enterprise migrations.
- Nobilis.TeamcoreSystem integrator that implemented CRM optimization for ЭвоКом, standardizing master data and improving lead processing workflows.
- AxenixcoreConsulting company that implemented CRM for Мон'дэлис Русь consumer care automation in 4 months.
- B-LogiccoreSystem integrator that implemented CRM for Беларусбанк — the largest bank in Belarus — including migration from key systems and load testing for 2,500 concurrent users.
- OnellectcoreCertified BPMSoft partner that implemented CRM migration for Перемена Трейд without stopping business processes.
- Умные новации (Smart Innovations)coreCertified BPMSoft partner that implemented CRM for Таттелеком and delivered university training at МГТУ им. Баумана.
- ГК КОРУС КонсалтингcoreLarge consulting group that implemented CRM for Технониколь on BPMSoft for object-based sales and tender management.
- ГУД ПРОГРАММminorCertified partner that developed extensions including ИИни integration with transcription and summarization services, and project management kit (Гант, Канбан).
- NDBCcoreMulti-vendor IT integrator that implemented PSA system for professional services automation on BPMSoft and dealer sales CRM for BMI Russia.
- ДатаРу КонсалтингminorLeading ERP/BI/BPM integrator that became a BPMSoft implementation partner, expanding the partner ecosystem with ERP-class implementation expertise.
- LANSOFTcoreBPMSoft is part of the LANSOFT IT holding company which owns a portfolio of four low-code platform solutions in the enterprise software segment. LANSOFT umbrella brand consolidates platform offerings under one strategic portfolio.
- ТехноИнтеллект (TechnoIntellect)minorCertified BPMSoft partner that launched ITBOX — an industry solution for IT company sales management — covering all key stages of IT company operations.
- МГТУ им. Н.Э. БауманаminorMoscow State Technical University (Bauman MSTU) collaborated with Умные новации to deliver a practical course on BPMSoft low-code platform for students of the Business Informatics department (ИБМ6).
- Вятский ГАТУminorVyatka State Agrotechnological University signed a cooperation agreement with BPMSoft for education and research activities in 2026.
- MANGO OFFICEminorJoint webinars and product integration with MANGO OFFICE for customer communication optimization and CRM-contact center integration.
- EDNAminorJoint webinar with EDNA on conversion optimization and customer loyalty improvement in B2B and B2C contexts.
- SoftlineminorLarge IT distributor and partner that developed SOFTLINELOG extension for BPMSoft — extended logging and audit capabilities.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
BPMSoft competitors and assessment
Company assessmentDirect peers
- Creatio (formerly bpm'online): Global low-code platform for CRM, BPM, and industry workflows with strong presence in Russia/CIS and a comparable unified CRM+BPM+AI architecture targeting enterprise and mid-market customers.
- amoCRM: Russian sales-focused CRM platform popular with SMB and mid-market; competes with BPMSoft's Sales Management module and BPMSoft Start in the Russian market.
- Bitrix24: Russian-born low-code collaboration and CRM platform with a large SMB install base in Russia/CIS and a free-tier offering that competes directly with BPMSoft Start and the BPMSoft platform.
- ELMA: Russian low-code BPM platform with strong enterprise footprint in Russia, often shortlisted alongside BPMSoft for process automation and CRM-adjacent use cases.
- 1C:CRM: CRM solution from 1C, the dominant Russian enterprise software vendor, deeply embedded with 1C:ERP install base and serving many of the same banking, manufacturing, and retail customers as BPMSoft.
Broad incumbents
- Salesforce: Global CRM and platform leader; BPMSoft has explicitly displaced Salesforce at TSUM and Technologies of Trust in Russia, making it the most relevant incumbent BPMSoft is taking share from.
- Appian: Global low-code BPM/process automation platform with enterprise focus; comparable to BPMSoft's low-code platform and BPM/workflow module set for large-enterprise process automation.
- Microsoft Dynamics 365: Broad enterprise CRM/ERP platform from Microsoft that historically competed for the same Russian enterprise slots now being won by BPMSoft under import-substitution mandates.
- Pega: Enterprise low-code BPM and CRM platform; serves large enterprises with process automation and CRM capabilities similar to BPMSoft's enterprise positioning.
Regional players
- Naumen: Russian vendor of BPM, ITSM, and contact-center solutions; competes with BPMSoft in Russian enterprise ITSM and process automation deals, particularly in telecom and banking.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
BPMSoft social profiles
Digital presenceBPMSoft compliance and trust
Trust signalCompliance4 records
BPMSoft financial estimates
Financial estimateRevenue estimate
Valuation estimate
BPMSoft leadership team
Management profileNumber of profiles
Profiles5 records
BPMSoft funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BPMSoft M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BPMSoft
What does BPMSoft do?
BPMSoft is a Russian low-code platform that combines CRM, BPM, ITSM, SRM, and HRM capabilities in a single product for enterprise customers. The platform includes 14+ integrated modules (Sales, Marketing, Service, Finance, Pharma, Procurement, IT Service Management, Omnichannel Communications, IT Project Management, AI/ML Tools) plus a separate cloud CRM (BPMSoft Start) targeting small and medium businesses. Built on .NET Framework/.NET 8 with PostgreSQL and MS SQL support, deployable on-premise or in Russian cloud infrastructure (Yandex Cloud, Deckhouse Kubernetes Platform).
Is BPMSoft a public or private company?
BPMSoft is a private company. It is classified as corporate owned and is currently operating.
When was BPMSoft founded?
BPMSoft was founded in 2010. It employs 11 to 50 people.
Where is BPMSoft based?
BPMSoft is headquartered in Moscow, Russia, in the Europe region.
How does BPMSoft make money?
Four revenue lines are on record. CRM/BPM Software Licenses (Subscription) is the primary driver. The others are cloud CRM (BPMSoft Start), professional Services & Implementation and marketplace Extensions & Add-ons.
Who are BPMSoft's main competitors?
Direct peers on record are Creatio (formerly bpm'online), amoCRM, Bitrix24, ELMA and 1C:CRM. Broad incumbents are Salesforce, Appian, Microsoft Dynamics 365 and Pega. Naumen is listed as a regional player.
Does BPMSoft have an API?
No public API is recorded for BPMSoft.
What industry is BPMSoft in?
BPMSoft's product category is Low-code CRM and BPM Software Platform. Its primary akta.pro industry code is HDAEAHAA, Workflow & Case Management (Human-Centric BPM), with a secondary code of HDAEAFAH, Industry-Specific CRM (Vertical CRM Suites). Its NAICS code is 54151 and its SIC code is 7372.