Clarity Solutions Group

What Clarity Solutions Group does

Clarity Solutions Group is a privately held, founder-owned software and consulting firm headquartered in Columbus, Ohio, serving state and county Health and Human Services agencies across the United States. The company was founded by Mike McCaman, a former Assistant Director and Chief Operating Officer of the Franklin County Department of Job and Family Services, and positions itself as a domain-specialized technology partner for Medicaid, SNAP, TANF, WIC, childcare assistance, child support, and unemployment programs. Its go-to-market emphasizes regulatory urgency tied to HR1 Section 71103 and OBBBA compliance deadlines in 2026-2027.

The company's flagship product, ClarityLink, is a unified communication and document management platform built specifically for public human services workflows rather than adapted from generic enterprise mail software. It bundles inbound document automation (OCR capture across mail, fax, email, and upload channels), outbound print and mail management with CASS/NCOALink address verification and Intelligent Mail Barcode tracking, multi-channel client communication (print, email, text, voice), and real-time mail intelligence that surfaces delivery status into call center and case management systems. ClarityLink integrates with incumbent EDMS platforms including OnBase, Perceptive Content, and CaseWorks via encrypted SFTP without replacing them. Additional consulting services include a Transformation Roadmap engagement (GPS methodology), procurement and vendor oversight, organizational change management, and program management.

Clarity Solutions Group monetizes through a combination of platform/SaaS subscription licensing for ClarityLink, professional services for HR1/OBBBA compliance interpretation and implementation, and hardware resale. Distribution leverages cooperative purchasing vehicles (Equalis Group Contract #COG-2112B for software, NASPO ValuePoint for hardware), enabling agencies to procure without competitive RFPs, supplemented by enterprise field sales, content marketing, and direct consultation booking. With 11-50 employees and a customer base concentrated in Ohio government agencies, the company operates at small-firm scale targeting a compliance-driven, deadline-bound addressable market.

Name

Clarity Solutions Group

Legal name

Clarity Solutions Group

Website

https://claritysolutionsgroup.net

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Clarity Solutions Group is a privately held Columbus, Ohio software firm selling the ClarityLink document automation and address verification platform to state and county Health and Human Services agencies preparing for HR1/OBBBA compliance deadlines.

Ownership category

akta.pro rank

Product category

Government Health and Human Services Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)

Keywords

• Government health services software
• Document automation platform
• Print mail management
• Address verification solutions
• Medicaid compliance tools

Headquarters

HQ city

Columbus, Ohio

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform/SaaS Subscription: ClarityLink platform licensing for document automation, print/mail management, address verification, and multi-channel communication. Subscription model for ongoing access to platform features and updates.
2. Professional Services: Consulting support for HR1/OBBBA compliance interpretation, workflow design, implementation management, and administrative change preparation. Direct experience with Medicaid and SNAP program operations at state and county levels.
3. Hardware Sales: Print and mail hardware available through NASPO ValuePoint cooperative purchasing for agencies requiring physical infrastructure components.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Clarity Solutions Group sells the ClarityLink unified communication and document management platform, purpose-built for public Health and Human Services agencies. The platform automates inbound document processing (OCR capture, indexing, routing), manages outbound print and mail production with address verification and Intelligent Mail Barcode tracking, and coordinates multi-channel client outreach (print, email, text, voice). The company also provides complementary consulting services including transformation roadmap, procurement oversight, organizational change management, and program management for Medicaid, SNAP, TANF, and related benefit programs.

Product overview

Clarity Solutions Group offers ClarityLink as its flagship unified communication and document management platform for Health and Human Services agencies. The platform operates as an integrated system combining five core solution modules: Inbound Document Automation, Outbound Print & Mail Management, Cross-Channel Integration, Hardware & Print Workflow Integration, and ClarityLink itself as the central hub. ClarityLink serves as the connective thread that unifies all capabilities—bringing document automation, print and mail operations, and multi-channel communication (print, email, text, voice) into one integrated platform. Beyond the core platform, the company provides consulting services including Transformation Roadmap (using a GPS methodology), Procurement/Vendor Oversight, Organizational Change Management, and Program Management. The portfolio also includes specialized solutions for HHS Integration covering Medicaid, SNAP, TANF, and related programs, plus a free Address Quality Assessment tool for prospect engagement.

Differentiator

Problem solved

Functional benefit

Brands

• ClarityLink: Flagship platform that brings together communication, automation, and workflow tools into a single, seamless system designed specifically for Health and Human Services agencies to reduce administrative burden, improve case efficiency, and enhance client engagement.

Products and services

• ClarityLink Platform Flagship unified communication and document management platform built specifically for Health and Human Services agencies. Brings together inbound document automation, outbound print and mail, address verification, and multi-channel member outreach into a single integrated system for state and county HHS agencies.
• Outbound Print & Mail Management Automates outbound mailings from any desktop or system with built-in address hygiene and print optimization, ensuring timely, accurate delivery while reducing postage costs and undeliverable mail for HHS agencies.
• Inbound Document Automation Streamlines intake of client-submitted documents across all physical and digital channels. Automatically parses, indexes, and routes documents to the right destination, accelerating case processing and minimizing manual handling for HHS agencies.
• Cross-Channel Integration Coordinates communications across physical and digital channels including print, email, text, and voice to ensure clients receive the right information at the right time and reduce missed appointments.
• Hardware & Print Workflow Integration Integrates with existing hardware or connects to new industry-leading systems to support high- or low-volume print, mail, and scanning operations with flexible solutions that scale to agency needs.
• Transformation Roadmap Consulting GPS (Government Performance System) consulting engagement helping HHS agencies navigate transformation systematically, including assessment of current state, definition of future goals, and milestone tracking with course correction capabilities.
• Procurement / Vendor Oversight Consulting Advisory services for procurement processes and vendor management, helping HHS agencies select and oversee technology partners and solutions.
• Organizational Change Management Consulting Support services for managing organizational change during technology implementations and process transformations for HHS agencies.
• Program Management Consulting Expertise in program management for health and human services initiatives, supporting implementation, tracking, and delivery of mission-critical projects.

Quantifiable outcome

• Reduces undeliverable mail from 8-12% UAA rate to near-zero through pre-send address verification
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability8 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• OnBase by HylandcoreTechnology or IntegrationIntegration partnership with OnBase document management system. ClarityLink routes OCR-indexed documents directly to OnBase EDMS without manual handling. Allows agencies to leverage existing OnBase investments.
• Perceptive Content (Hyland)coreTechnology or IntegrationIntegration with Perceptive content management platform enabling document routing and management interoperability.
• CaseWorkscoreTechnology or IntegrationIntegration with CaseWorks case management system for seamless document routing and workflow connectivity.
• Equalis GroupcoreChannel Partner/ Reseller/ DistributorGovernment cooperative purchasing organization providing Contract #COG-2112B enabling direct procurement of ClarityLink without competitive bidding. Critical channel for government agencies with compliance-driven procurement timelines.
• NASPO ValuePointcoreChannel Partner/ Reseller/ DistributorNational Association of State Procurement Officials cooperative purchasing for hardware components. Provides access to print and mail hardware through established government procurement vehicles.
• USPScoreTechnology or IntegrationIntelligent Mail Barcode (IMb) integration for end-to-end mail tracking. NCOA/NCOALink processing for address verification. USPS Mail Growth Incentive (MGI) eligibility for volume-based postage credits.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• ABBYY: OCR and intelligent document processing specialist whose technology underpins much of the IDP category. Comparable to ClarityLink's OCR-indexed document automation stack, though ABBYY is a horizontal technology provider rather than a vertical HHS solution.
• Datamatics: Intelligent document processing and automation services provider with government-facing capabilities. Comparable OCR/IDP stack to ClarityLink, with overlapping document automation and routing functionality.

Broad incumbents

• Conduent: Large government services and business process outsourcer with significant HHS, Medicaid, and benefits administration contracts. Comparable customer base and overlapping document/communications workflow services, though at much larger scale.
• Granicus: Established government-experience platform providing communications, digital services, and workflow tools for state and local agencies. Highly comparable to ClarityLink given the overlapping public-sector communications and workflow mandate, though Granicus is far broader and well-capitalized.
• Kofax (Tungsten Automation): Established intelligent document processing and workflow automation platform with significant government and regulated-industry deployments. Comparable to ClarityLink's document automation and routing capabilities, especially where agencies already standardize on Kofax.
• Maximus: Government health and human services technology and services provider with deep Medicaid, SNAP, and TANF program experience. Comparable HHS customer base and complementary workflow/case management capabilities.
• Upland Software: Enterprise workflow, document management, and customer experience software provider with public-sector customers. Comparable on document automation and workflow capabilities, though Upland is horizontal and not HHS-specialized.

Direct peers

• Image API: Document automation and capture platform specifically built for government agencies, including HHS, child support, and benefits administration. Direct overlap with ClarityLink's inbound document automation and EDMS integration capabilities.
• Avenu Insights & Analytics: Government technology vendor focused on state and local revenue and HHS administration, including document management, payment processing, and compliance workflows. Closely comparable vertical focus and government HHS buyer base.
• Pitney Bowes: Global mail, shipping, and address quality technology provider whose NCOA and address hygiene capabilities overlap with ClarityLink's Address Quality Stack. Cited as a partner integration and benchmark source for ClarityLink's value claims.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/clarity-solutions-group-net

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clarity Solutions Group