Connected Communities
- Company typePrivate
- Founded2017
- HeadquartersBoston, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Connected Communities does
Connected Communities Foundation is a Boston-based 501(c)(3) nonprofit that operates as a housing-based resident services provider serving approximately 30,000 households annually across 230 communities in 17 states plus the District of Columbia. The organization deploys 100+ on-site Community Coordinators across seven regional hubs (Boston, Worcester, Rochester, Washington DC, and others) to deliver tailored programs in six outcome areas: Housing Stability, Employment, Education, Community Engagement, Health & Wellness, and Economic Mobility. It serves affordable and mixed-income housing residents through senior, family, and attainable housing program tracks, partnering with housing providers, community development corporations, healthcare systems, workforce partners, and over 3,000 community organizations.
The organization's core technology is CONNECT 360, an outcomes-tracking platform launched in 2017 in partnership with Bonterra. CONNECT 360 provides demographics dashboards, resource navigation integrated with WinnCompanies' CONNECT platform (covering 3M+ programs in every U.S. zip code), interactive resident assessments, program management, referral and workflow tracking, and reporting against 160+ KPIs. Around this platform, the foundation delivers specific programs including the Coordinated Eviction Prevention (CEP) program, the Maintenance Apprenticeship Program (with The Peterson School and Interplay Learning), the Enhanced Supportive Services Program (ESSP) for seniors, the Family Self-Sufficiency (FSS) program (with Compass Working Capital), and the Creating Solutions for Independence (CSI) youth program.
The business model is nonprofit and multi-stream: grants and philanthropic funding (notably from Massachusetts General Hospital and MassHousing), service fees contracted with property owners and developers (most prominently affiliate WinnCompanies, which manages 61,000 apartments), and individual/organizational donations processed via Stripe. Services are provided free of charge to residents. The organization was launched in 2017 as the resident services division of WinnCompanies and was established as an independent 501(c)(3) foundation in 2024, retaining an affiliate relationship with WinnCompanies and shared leadership including Trevor Samios as Board Chair.
Connected Communities firmographics
Firmographics- Name
- Connected Communities
- Legal name
- Connected Communities Foundation Inc.
- Website
- https://connectedcommunities.org
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Connected Communities industry classification
Industry- Product category
- Affordable Housing Resident Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Civic and Social Organizations (813410), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)
- SIC
- Services-Social Services (8300), Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
- akta.pro secondary industries
- Resident Support Services (RA Training Support, On-Call Coordination, Crisis Response Liaison) (EDAEAFAM), Community Centers & Neighborhood Support Services (BPAGAEAL)
Keywords
Where Connected Communities is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Connected Communities business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Grants and Philanthropic Funding: Connected Communities Foundation operates as a 501(c)(3) nonprofit organization that receives grant funding from foundations, government agencies, and charitable donors. Notable grants include funding from Massachusetts General Hospital for the Coordinated Eviction Prevention program and MassHousing Food and Nutrition Program grants.
- Service Fees from Property Owners: Connected Communities provides resident services to property owners and developers on a contractual basis, functioning as the backbone organization for collective impact in housing communities. Revenue is generated through service agreements with housing providers who contract for resident services delivery.
- Donations: Individual and organizational donations support specific programs and community initiatives. The organization accepts donations through its website (Stripe-powered) to support mission-driven work.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Connected Communities product offering
Product offeringCore offering
Connected Communities Foundation is a nonprofit 501(c)(3) organization that delivers place-based resident services to residents of affordable and mixed-income housing communities. It contracts with multifamily property owners, developers, and Community Development Corporations to deploy on-site Community Coordinators who connect residents to programs across six outcome areas: Housing Stability, Employment, Education, Community Engagement, Health & Wellness, and Economic Mobility. It also operates the CONNECT 360 outcomes-tracking platform, developed in partnership with Bonterra, which it uses to measure resident and community impact across 160+ KPIs.
Product overview
Connected Communities operates as a housing-based resident services provider offering the CONNECT 360 technology platform alongside a portfolio of program offerings. CONNECT 360 is the core outcomes-tracking platform (launched 2017, built with Bonterra) providing demographics dashboards, resource navigation (integrated with WinnCompanies' CONNECT), resident assessments, program management, referrals and workflow, reporting with 160+ KPIs, and a Technical Assistance Help Desk. Around this platform, Connected Communities delivers programs across six focus areas: Family Support, Senior Health & Housing, Attainable Housing, Housing Stability, Employment, Education, Community Engagement, Economic Mobility, and Health & Wellness. Specialized programs include the Enhanced Supportive Services Program (ESSP) for seniors, the Coordinated Eviction Prevention (CEP) Program, the Maintenance Apprenticeship Program, the Home Sweet Home Program, and the Creating Solutions for Independence (CSI) youth development program.
Differentiator
Problem solved
Functional benefit
Brands
- CONNECT 360: An innovative outcomes-tracking platform developed by Connected Communities in partnership with Bonterra, launched in 2017. The platform provides demographics tracking, resource navigation, assessments, program management, referrals, workflow tracking, and reporting capabilities.
Products and services
- CONNECT 360 Outcomes-Tracking Platform Outcomes-tracking platform providing demographics dashboards, resource navigation, resident assessments, program management, referrals and workflow, and reporting with 160+ KPIs for collective impact. Includes a Technical Assistance Help Desk and regular platform updates. Built for resident services teams serving affordable and mixed-income housing properties.
- Family Support Program Place-based service that connects residents to resources and delivers personalized services tailored to the specific needs of HUD-financed, public housing, and multifamily affordable housing communities. Provided free of charge to residents and contracted through property owners.
- Senior Health & Housing Program Comprehensive independent living services for HUD-financed and LIHTC senior communities, focused on promoting housing stability, enhancing health, and fostering community engagement to support residents in aging in place.
- Attainable Housing Program Program providing access to affordable and sustainable housing options for working individuals, families, and independent senior residents in LIHTC and middle-income housing communities.
- Housing Stability Program Program that stabilizes households facing financial hardship through proactive resident education, early intervention, coordinated financial support, integrated payment plans, and accountable legal assistance. Since 2019 the program has helped secure $51.2 million in emergency rental assistance.
- Employment Services Comprehensive employment support including job placement coaching, resume writing, interview preparation, unemployment benefits assistance, and reentry support for formerly incarcerated individuals.
- Maintenance Apprenticeship Program 12-month paid apprenticeship program providing hands-on experience as a maintenance technician, training from local trade schools (The Peterson School), virtual training via Interplay Learning, on-the-job training from WinnResidential leaders, and full employee benefits. Since launch, 95% of graduates have been promoted to higher roles and 70% have stayed with the company for 3+ years.
- Education Program Program providing access to quality early education, after-school and adult education programs, including early education enrollment, after-school programs, summer camps, the WinningEdge Scholarship Program with uAspire, and ESL/ESOL coordination. Partnerships include YMCA, Boys & Girls Clubs, Tech Goes Home, and Wentworth Institute of Technology.
- Community Engagement Program Program offering monthly community meetings, annual assessments, participatory budgeting workshops, resident-led programs, social events, and census outreach to empower communities with power, influence, and agency. Includes the Our Homes, Our Votes voter registration campaign with the National Low-Income Housing Coalition, which has supported over 25,000 new voter registrations since 2017.
- Economic Mobility Program Program providing financial coaching, benefits assessments, budget support, credit counseling, HUD Family Self-Sufficiency (FSS) Program enrollment, homeownership education, VITA tax assistance, and banking navigation to help families achieve financial security.
- Health & Wellness Program Program offering healthcare navigation, behavioral health coordination, addiction support, mental health first aid, food bank programs, evidence-based group health, fitness and nutrition programs, and wellness checks for families. Partners include Boston Medical Center, Oak Street Health, Senior Care Options, Aging Service Action Points, Federally Qualified Health Centers, and Virginia Commonwealth University Medical Center.
- Enhanced Supportive Services Program (ESSP) Program that brings health services, social support, and community engagement directly into residential settings for seniors, including on-site and virtual health services, caregiver guidance, social connection opportunities, and technology access. Implemented at senior housing sites including Heritage House (Newburyport, MA) with AgeSpan, Samuel Kelsey Senior Apartments (Washington, DC) with Iona Senior Services, and Fred B. Rooney (Bethlehem, PA) with St. Luke's School of Nursing.
- Coordinated Eviction Prevention (CEP) Program Six-month repayment program for residents at risk of eviction due to unpaid rent, combining affordable repayment plans with financial coaching and community resources; upon completion, remaining balance is forgiven through grant funding and debt write-off.
- Creating Solutions for Independence (CSI) Program Community engagement and youth development initiative at Prospect Heights in Pawtucket, RI, in partnership with the Pawtucket Prevention Coalition, creating safe spaces for youth to learn, grow, and build meaningful connections.
Quantifiable outcome
- 26% higher net operating income for properties with resident services vs. comparable properties without services ($1,200 more per unit annually)
- +7 more outcomes
Companies that use Connected Communities
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
Connected Communities technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Connected Communities partnerships and signals
Strategic signalPartnerships
43 partnerships are on record, tiered core, flagship, major and minor.
- Full Belly FoodscorePartnership to deliver farm-fresh produce to affordable housing communities addressing food insecurity. Over 10,000 pounds of fresh fruits and vegetables delivered to Wellington Community and North Village Apartments in Worcester and Webster, MA.
- AgeSpancorePartnership at Heritage House in Newburyport, MA providing programs and services supporting social connection, emotional wellness, mobility exercise, and nutrition for senior residents.
- Iona Senior ServicescorePartnership at Samuel Kelsey Senior Apartments in Washington, DC for Enhanced Supportive Services Program (ESSP) providing comprehensive senior care and community support.
- St. Luke's School of NursingcorePartnership at Fred B. Rooney in Bethlehem, PA providing over 550 wellness-related services annually including Matter of Balance classes, vaccine clinics, and health education programs.
- WinnCompaniesflagshipParent affiliate and primary property management partner operating 61,000 apartments across 27 states. Connected Communities was launched as WinnCompanies' resident services division in 2017 before establishing as independent 501(c)(3) foundation in 2024.
- The Peterson SchoolcoreVocational skill provider for Maintenance Apprenticeship Program, delivering hands-on technical instruction in electrical, plumbing, HVAC, and other maintenance trades in Worcester, MA.
- Interplay LearningcoreTechnology partner for Maintenance Apprenticeship Program providing virtual hands-on training for maintenance technicians across trades.
- YouthBuild USAmajorNational nonprofit partner for workforce development programs providing educational and career opportunities for youth in affordable housing communities.
- Building PathwaysmajorWorkforce development partner supporting employment pathways and skills training for maintenance and construction careers.
- Wentworth Institute of TechnologymajorEducational institution partner for workforce development and career pathways in technical fields.
- YMCAmajorPartnership for early education, childcare, after-school, and teen programs. Has helped create programs for more than 15,000 students at Connected Communities supported communities nationwide.
- Boys & Girls ClubsmajorPartner for high-quality, community-based early education, after-school, and teen programs for residents of affordable housing communities.
- uAspiremajorPartner for WinningEdge Scholarship Program providing college access and success support including FAFSA assistance for residents.
- Tech Goes HomeminorTechnology education partner supporting digital literacy and access programs for residents.
- National Low-Income Housing CoalitionmajorPartner for Our Homes, Our Votes campaign helping register over 25,000 new voters amongst communities since 2017, directly supporting resident voice in communities.
- Compass Working CapitalflagshipLaunched nation's first collaborative HUD multi-family FSS program in 2019 across Boston portfolio. Created powerful tool allowing residents to save increases in rent based on increased income. Over 530 participants enrolled across 45 communities.
- Credit Builders AlliancemajorPartner for credit building workshops and financial coaching as part of economic mobility programs.
- Public Housing AuthoritiesmajorPartnership with housing authorities for FSS program enrollment and housing stability initiatives.
- United Federal Credit UnionminorPartnership for banking navigation and financial services access for residents.
- Abt GlobalmajorResearch partner that conducted 'The Impact of Resident Services on Property Financial Performance' study demonstrating 26% higher NOI for service-enriched properties.
- Stewards of Affordable Housing for the Future (SAHF)majorOrganization that conferred CORES certification to Connected Communities and collaborated on research demonstrating impact of resident services.
- Capital One Insights CenterminorResearch funder and partner supporting studies on resident services impact and outcomes.
- National Equity FundminorResearch partner supporting studies on resident services impact and housing stability outcomes.
- Boston Medical CentermajorHealthcare partner providing coordinated care models and community health programming for residents. Also serves as board member affiliation through Dr. Megan Sandel.
- Virginia Commonwealth University Medical CentermajorHospital system partner for healthcare access and wellness programs at Virginia properties.
- Oak Street HealthmajorHealthcare partner providing primary care services and coordinated care at senior housing communities.
- Senior Care Options (SCOs)corePartnership with senior care organizations providing healthcare coordination and aging services at senior housing properties.
- Aging Service Action Points (ASAPs)corePartnership with Area Agencies on Aging for coordinated senior services and support programs.
- Federally Qualified Health Centers (FQHCs)majorPartnership with community health centers for healthcare access and wellness services.
- Urban EdgeflagshipLead grantee for MGH CEP program funding, managing program across participating CDC portfolios. Long-standing community development partner.
- Madison Park Development CorporationmajorCDC partner in CEP program providing eviction prevention and community development services in Boston.
- Nuestra Comunidad Development CorporationmajorCDC partner in CEP program serving Boston communities with economic mobility and housing stability programs.
- Dorchester Bay Economic Development CorporationmajorCDC partner in CEP program providing eviction prevention and community development services.
- Codman Square Neighborhood Development CorporationmajorCDC partner in CEP program serving Dorchester communities with housing stability initiatives.
- Sunshine Children's RehabilitationmajorPartnership providing free CNA training to Snowden House residents. Three-week certification program with guaranteed employment for graduates.
- Town of PerintonmajorMunicipal partner for Evergreen East rebuilding project (formerly Pines of Perinton). Worked closely on codes, inspections, and community programs.
- Pawtucket Prevention CoalitionmajorCollaborative network creating CSI Program at Prospect Heights for youth engagement and community development. Has developed and implemented prevention strategies through $10M+ in state and federal funding since 1988.
- Omni Development CorporationminorPartnership for CSI Program at Prospect Heights supporting youth development and community engagement.
- Enterprise Community PartnersmajorNational affordable housing organization. Board member Dr. Megan Sandel affiliated with this organization.
- BonterracoreTechnology partner for CONNECT 360 outcomes-tracking platform. Bonterra is a leader in CSR technology focused on human services.
- The Boston FoundationmajorFoundation partner through Deputy Vice President Jennifer Aronson serving on Connected Communities board. Oversees Amplifying Community Leadership work.
- International Institute of New EnglandminorFormer employer reference for several team members. Refugee and immigrant services organization.
- Soldier OnmajorNonprofit dedicated to ending veteran homelessness by providing safe, affordable housing and supportive services. Gordon H. Mansfield Veteran Community in Tinton Falls, NJ is 70-unit permanent supportive housing for veterans.
Scale indicators16 records
Recent moves7 records
Expansion highlights6 records
Connected Communities competitors and assessment
Company assessmentBroad incumbents
- Enterprise Community Partners: National nonprofit that invests, develops and advocates for affordable housing. Represented on CCF's board via Dr. Megan Sandel; comparable in mission, scale, and the bundling of resident outcomes work alongside housing capital deployment.
- WinnCompanies: Flagship partner and former parent organization; one of the largest multifamily owners/managers in the U.S. with 61,000 apartments. Connected Communities is its resident services affiliate, making WinnCompanies both the largest client and the closest structural comparator (developer/owner that increasingly bundles services).
- Local Initiatives Support Corporation (LISC): National community development financial institution that funds resident services and capacity-building for affordable housing operators. Functions as a strategic peer in the ecosystem that supports the services infrastructure CCF depends on.
- Volunteers of America (VOA): National nonprofit that operates a wide range of housing and supportive services programs including affordable housing, family services and senior services across all 50 states. Larger and more diversified than CCF, but overlapping on resident services delivery inside affordable housing.
Direct peers
- The Community Builders: National nonprofit developer, owner and operator of affordable and mixed-income housing that integrates on-site resident services into its portfolio. Several CCF team members (including Mai Dang) previously worked at The Community Builders, and it offers a comparable integrated services + housing model.
- Mercy Housing: Large national nonprofit affordable housing developer and operator that delivers comprehensive resident services (housing stability, education, health, economic mobility) across an extended portfolio. Closest comparable in scale and mission; CCF leader Ivy Chandler's background was in Permanent Supportive Housing at Mercy-affiliated work.
- National Church Residences: One of the nation's largest nonprofit developers and managers of affordable senior housing, providing supportive services through its housing portfolio. Listed as a property owner partner of Connected Communities, making it a direct functional comparable on the senior housing side.
- Jonathan Rose Companies: Mission-driven real estate firm that develops and manages affordable housing and embeds resident services into its properties, with a Social Impact Team that supports Resident Service Coordinators. Directly comparable in offering resident services as part of a housing portfolio.
- Urban Strategies: National nonprofit consultancy providing on-site resident services, place-based program design and Choice Neighborhoods implementation for affordable housing owners. Two CCF leaders (Mai Dang and Saudah Ahmad) came from Urban Strategies, and it is a close operational peer.
Others
- Stewards of Affordable Housing for the Future (SAHF): Industry collaborative that administers the CORES certification, which CCF earned, and co-developed the Abt Global resident services impact research. Functions as an ecosystem enabler/peer on outcomes-focused service standards.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Connected Communities social profiles
Digital presenceConnected Communities compliance and trust
Trust signalCompliance1 record
Connected Communities financial estimates
Financial estimateRevenue estimate
Valuation estimate
Connected Communities leadership team
Management profileNumber of profiles
Profiles18 records
Connected Communities funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Connected Communities M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Connected Communities
What does Connected Communities do?
Connected Communities Foundation is a nonprofit 501(c)(3) organization that delivers place-based resident services to residents of affordable and mixed-income housing communities. It contracts with multifamily property owners, developers, and Community Development Corporations to deploy on-site Community Coordinators who connect residents to programs across six outcome areas: Housing Stability, Employment, Education, Community Engagement, Health & Wellness, and Economic Mobility. It also operates the CONNECT 360 outcomes-tracking platform, developed in partnership with Bonterra, which it uses to measure resident and community impact across 160+ KPIs.
Is Connected Communities a public or private company?
Connected Communities is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Connected Communities founded?
Connected Communities was founded in 2017. It employs 11 to 50 people.
Where is Connected Communities based?
Connected Communities is headquartered in Boston, United States, in the North America region.
How does Connected Communities make money?
Three revenue lines are on record. Grants and Philanthropic Funding is the primary driver. The others are service Fees from Property Owners and donations.
Who are Connected Communities's main competitors?
Broad incumbents on record are Enterprise Community Partners, WinnCompanies, Local Initiatives Support Corporation (LISC) and Volunteers of America (VOA). Direct peers are The Community Builders, Mercy Housing, National Church Residences, Jonathan Rose Companies and Urban Strategies. Stewards of Affordable Housing for the Future (SAHF) is listed as an others.
Does Connected Communities have an API?
No public API is recorded for Connected Communities.
What industry is Connected Communities in?
Connected Communities's product category is Affordable Housing Resident Services. Its primary akta.pro industry code is BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts), with a secondary code of EDAEAFAM, Resident Support Services (RA Training Support, On-Call Coordination, Crisis Response Liaison). Its NAICS code is 62412 and its SIC code is 8300.