COVID-19 Quarantine Victoria

What COVID-19 Quarantine Victoria does

Better Health Channel is a Victorian Government health information portal operated by the Department of Health, State Government of Victoria. It serves as the official public-facing health and medical information platform for Victorians and other Australians, delivering quality-assured content on conditions, treatments, healthy living, and direct access to healthcare services. The platform ranks as the No. 1 Health and Medical Website in Australia, attracting over two million unique visitors per month, and operates with content developed through rigorous quality assurance and review by subject matter experts.

The core technology is a web-based health information portal integrated with ReadSpeaker text-to-speech services and achieving W3C AA accessibility standards. The platform supports an expanding portfolio of integrated healthcare services beyond content: Nurse-on-Call (a 24/7 telephone helpline connecting callers to registered nurses), Virtual Emergency Department (24/7 video consultation service for urgent care), Chemist Care Now (community pharmacist program for prescription-free treatment of specified conditions), Maternal and Child Health Services (community-based family support including a 24-hour MCH Line), and Urgent Care Clinics. The stack includes Google Analytics and Microsoft Clarity for behavioural analytics, Facebook Pixel for campaign measurement, and AddThis and Feedbackify for social sharing and user feedback. The entity complies with the Victorian Privacy and Data Protection Act 2014 and the Health Records Act 2001.

The business model is entirely government-funded, with no commercial advertising or corporate sponsorship. All services are provided free to end users — Nurse-on-Call is free for local Victorian calls, Chemist Care Now pharmacist consultations are free for eligible conditions, and the Virtual Emergency Department requires no referral, Medicare card, or appointment. The entity operates as a State of Victoria government entity with no private shareholders, no venture capital, and no traditional ownership or investor dynamics. It maintains an extensive content partnership ecosystem with peak health bodies (Cancer Council Victoria, Beyond Blue, Heart Foundation, Diabetes Victoria, Dementia Australia, Asthma Australia, Quit, and others) to co-produce authoritative content across disease verticals and population segments.

Name

COVID-19 Quarantine Victoria

Legal name

State of Victoria, Australia

Website

https://coronavirus.vic.gov.au

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

Victorian Government health information portal and integrated telehealth services provider, operated by the Department of Health. Serves over 2 million monthly visitors with quality-assured health content, Nurse-on-Call, Virtual Emergency Department, and community health programs free to all Victorians.

Ownership category

akta.pro rank

Product category

Public Health Information Services

NAICS

Health Care and Social Assistance (62), Social Assistance (624), Other Individual and Family Services (62419)

SIC

Services-Health Services (8000)

akta.pro primary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

akta.pro secondary industries

Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Public health information
• Government health services
• Telehealth nursing
• Community pharmacy services
• Maternal child health

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

The Better Health Channel is a Victorian Government health information website that provides quality-assured health and medical information to the public, complemented by free telehealth helplines (Nurse-on-Call, Victorian Virtual Emergency Department), community pharmacy consultation services (Chemist Care Now), and statewide maternal and child health support services. Content is reviewed by subject-matter experts and an editorial team, with no commercial advertising or sponsorship.

Product overview

Better Health Channel is a comprehensive health information portal operated by the Victorian Department of Health. It is primarily a single unified platform offering health and medical information alongside integrated healthcare services. The core offering is the health information website providing quality-assured content on conditions, treatments, and healthy living. Supporting services include Nurse-on-Call (telehealth helpline), Virtual Emergency Department (video consultation service), Chemist Care Now (community pharmacist program), and Maternal and Child Health Services (community-based family support). The platform integrates third-party tools including Google Analytics, Microsoft Clarity, and ReadSpeaker for accessibility.

Differentiator

Problem solved

Functional benefit

Products and services

• Better Health Channel website A Victorian Government health information website providing quality-assured health and medical information across A–Z topics, translated fact sheets, and clinical resources, serving the Victorian public and health professionals. It receives an average of 2.6 million monthly visitors and approximately 35 million sessions per year.
• Nurse-on-Call A 24-hour, 7-day Victorian telephone helpline (1300 60 60 24) that provides expert, confidential health information and advice from registered nurses for non-emergency medical concerns, serving Victorian residents across the state.
• Victorian Virtual Emergency Department A free public virtual emergency care service that connects Victorians with non-life-threatening conditions to emergency clinicians online, helping avoid unnecessary emergency department visits and supporting statewide access to emergency medical guidance.
• Chemist Care Now A free community pharmacy consultation service for priority populations, including children under 5, concession card holders, and Aboriginal and Torres Strait Islander peoples, offering direct pharmacist consultations for certain treatments and funded medicines.
• Maternal and Child Health Services A statewide maternal and child health service that includes a 24-hour telephone line (13 22 29) for families with children from birth to school age, information on local services, and community-based early-years health support.
• Urgent Care Clinics A network of Urgent Care Clinics across Victoria providing treatment for non-life-threatening conditions, supporting the public to access timely care outside of hospital emergency departments.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature1 record

Partnerships

16 partnerships are on record, tiered minor and core.

• Able AustraliaminorOthersContent partner providing information on disability services and support for people with disabilities.
• ADHD AustraliaminorOthersContent partner providing information about ADHD and support services.
• Alcohol and Drug FoundationminorOthersContent partner providing information about alcohol and drug issues.
• Allergy & Anaphylaxis AustraliaminorOthersContent partner providing allergy and anaphylaxis information.
• Ambulance VictoriaminorOthersContent partner providing emergency health services information.
• Anxiety Recovery Centre VictoriaminorOthersContent partner providing anxiety recovery information and support.
• Asthma AustraliaminorOthersContent partner providing asthma management and support information.
• Australasian Society of Clinical Immunology and Allergy (ASCIA)minorOthersContent partner providing clinical immunology and allergy information.
• Beyond BlueminorOthersContent partner providing mental health support and information.
• Cancer Council VictoriaminorOthersContent partner providing cancer prevention, support and research information.
• Dementia AustraliaminorOthersContent partner providing dementia support and information services.
• Diabetes VictoriaminorOthersContent partner providing diabetes management and support information.
• Heart FoundationminorOthersContent partner providing heart health information and support.
• QuitminorOthersContent partner providing smoking cessation information and support.
• Victorian Department of HealthcoreStrategic or Co-development PartnerThe Better Health Channel is managed and authorised by the Department of Health, State Government of Victoria. The channel is part of the Victorian Government's health information delivery system.
• Safer Care VictoriacoreStrategic or Co-development PartnerClinical management protocols for Chemist Care Now developed by Safer Care Victoria in consultation with medical and pharmacy experts.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HealthEngine: Australia's leading consumer healthcare marketplace for booking GPs, dentists, and allied health. Comparable as an Australian patient-facing digital health platform connecting users to care services, though commercially operated rather than government-funded.
• healthdirect Australia: Australian federal government-funded health information portal and triage helpline. Closest peer: serves the same public with quality-assured health information, symptom checking, and nurse helplines, but at a national scale rather than state level.
• HotDoc: Australian patient booking and telehealth platform used by general practices. Comparable because it offers consumer-facing appointment booking and telehealth in Australia, overlapping with the access-and-navigation functions of Better Health Channel.
• MedlinePlus: US National Library of Medicine's consumer health information portal. Closely comparable as a government-funded, quality-assured health information website for the general public, with disease, treatment, and wellness content.

Broad incumbents

• Healthline: Major consumer health information publisher. Comparable as a trusted consumer health content destination with similar topic breadth, but privately owned and revenue-driven vs Better Health Channel's public-interest mandate.
• NHS.uk: UK National Health Service public-facing health information website. Comparable as the leading government-funded national health information portal globally, with similar editorial rigor and service navigation features, though serving a different geography.
• NSW Health: State government health agency delivering public-facing health information in NSW. Comparable as a state-level government health portal, but not a direct competitor because it does not overlap Victoria's audience.
• WebMD: Major US consumer health information website. Comparable as a high-traffic, consumer-facing health content platform, but commercially operated with advertising revenue rather than government-funded and editorially independent.

Regional players

• Mayo Clinic Patient Care: US health system with one of the most authoritative consumer health information libraries. Comparable as a destination for quality-assured medical information for lay audiences, but geographically distinct and operated by a health system rather than government.

Emerging players

• Telehealth Victoria (VVED and partners): Victorian Virtual Emergency Department network and adjacent state-funded telehealth services. Comparable because it delivers government-backed virtual urgent care in Victoria and sits within the same clinical and policy ecosystem as Better Health Channel.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/betterhealthgov
• YouTubeyoutube.com/user/betterhealthchannel
• Facebookfacebook.com/BetterHealthChannel
• Instagraminstagram.com/betterhealthgov
• LinkedInlinkedin.com/company/covidquarantine

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COVID-19 Quarantine Victoria