Curena AG
Curena AG is a Zürich-based 24/7 emergency call center operator and 100% subsidiary of the Swiss Red Cross, providing subscription-based personal emergency response, emergency device management, and B2B call center services to ~18,000 individuals and organizations across Switzerland.
- Company typePrivate
- Founded2008
- HeadquartersZürich, ZH, Switzerland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Curena AG does
Curena AG is a Zürich-based operator of a 24/7 emergency call and service center, founded in 2008 as a 100% subsidiary of the Swiss Red Cross (Schweizerisches Rotes Kreuz). The company runs a redundantly built emergency call center staffed by dispatchers specifically trained for seniors and people with special needs, serving approximately 15,000 Swiss Red Cross emergency call customers and over 3,000 additional individuals across Switzerland. Core operations cover alarm intake, verification against customer-defined protocols, dispatch to predefined contacts and emergency services, and full event documentation that can relay medical conditions, allergies, key-safe codes, and living wills to first responders.
The service portfolio is structured around three interconnected lines: Notruf Service (the 24/7 emergency dispatch function), Notruf Technik (evaluation, procurement, and operation of personal emergency devices and accessories for partner organizations, including Swiss Red Cross cantonal associations), and Call Center Service (24/7 telephone reception and overflow handling on behalf of client organizations). The technology stack is a CRM-backed, redundantly built telephony and monitoring infrastructure integrated with an ecosystem of device partners (FLINK Safety, Limmex, CARU care, Sedimentum, smartangel, aidwatch, among others) and software partners (Avantic, enovation group, Skyresponse), enabling automated alarm intake from wearables, home sensors, fall detectors, and lone-worker applications.
Curena's revenue model combines recurring subscription-based emergency monitoring, hardware rental and sale, and B2B professional services for general call-center outsourcing. Go-to-market is sales-led B2B, supplemented by a partner channel in which device and software vendors distribute solutions whose alarms terminate at Curena's dispatch, and by referral leverage from the Swiss Red Cross brand. With 14 employees, a single-country footprint, and operations split between Zürich and a new Biel/Bienne site, Curena is a small, operationally specialized niche operator embedded in the Swiss Red Cross humanitarian infrastructure.
Curena AG firmographics
Firmographics- Name
- Curena AG
- Legal name
- Curena AG
- Website
- https://curena.ch
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Curena AG is a Zürich-based 24/7 emergency call center operator and 100% subsidiary of the Swiss Red Cross, providing subscription-based personal emergency response, emergency device management, and B2B call center services to ~18,000 individuals and organizations across Switzerland.
- Ownership category
- akta.pro rank
Curena AG industry classification
Industry- Product category
- Emergency Response Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)
- akta.pro secondary industry
- Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)
Keywords
Where Curena AG is headquartered
LocationHeadquarters
- HQ city
- Zürich, ZH
- HQ country
- Switzerland
- HQ region
- Europe
Offices2 records
Markets served
Curena AG business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure
Revenue model
- Emergency Call Monitoring Services: 7x24 emergency monitoring services for individuals, primarily elderly and people with special needs. Processes alarms according to customer-defined protocols, contacts emergency services, family, and caregivers as needed.
- Emergency Device Rental and Sales: Rental and sale of high-quality emergency devices and accessories. Devices are evaluated, procured, and operated for customers including Swiss Red Cross cantonal associations.
- Call Center Services: 24/7 telephone reception services for companies and organizations. Handles calls according to customer-specific processes during or outside office hours.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom Emergency and Call Center Services |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Curena AG product offering
Product offeringCore offering
Curena AG operates a 7x24 emergency call and service center providing personal emergency response monitoring, emergency device procurement and operation, and outsourced telephone reception services for companies and organizations. The company serves approximately 15,000 Swiss Red Cross emergency call customers and over 3,000 additional individuals, with empathetic dispatchers handling alarms, coordinating with emergency services, and providing comprehensive event documentation.
Product overview
Curena AG operates three interconnected core services built around a 24/7 emergency and service center: the Notruf Service (emergency call center dispatching), the Notruf Technik (emergency device evaluation, procurement, and management), and the Call Center Service (full-service telephone reception). The three offerings are designed to work together — Notruf Technik supplies the hardware ecosystem, Notruf Service processes alarms from those devices and coordinates response, while the Call Center Service extends the same 24/7 operator model to general business telephone handling. The company is a 100% subsidiary of the Swiss Red Cross, operational since 2008, serving approximately 15,000 Swiss Red Cross emergency clients and over 3,000 additional individuals.
Differentiator
Problem solved
Functional benefit
Products and services
- Notruf Service 7x24-hour emergency call center staffed by empathetic dispatchers specialized in personal emergency response for seniors and individuals with special needs. Dispatchers handle incoming alarms, contact predefined responders or emergency services, and relay critical participant-specific information such as medical conditions, allergies, key safe codes, and living wills.
- Notruf Technik Emergency response technology solutions encompassing evaluation, procurement, and operation of personal emergency devices. Curena provides tailored hardware selections and manages device operations for partner organizations, including rental and sale of emergency equipment and accessories for cantonal Swiss Red Cross associations and lone-worker protection scenarios.
- Call Center Service 7x24-hour telephone reception service handling incoming calls on behalf of clients using customer-specific processes and workflows. Suitable for organizations unable to staff their own phones continuously, including emergency hotlines and after-hours overflow lines.
Companies that use Curena AG
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Curena AG technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Curena AG partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- FLINK SafetycoreLone worker protection solution. FLINK Safety detects accidents and automatically raises alarm. Curena receives automated emergency calls including location data and coordinates rescue services to the accident site.
- Rotkreuz-Notruf (Swiss Red Cross Emergency)coreCore service offering since 1983 - Swiss Red Cross emergency call service for elderly and all who want to be safe at home or on the go. Curena provides the 24/7 monitoring infrastructure for Swiss Red Cross emergency call customers.
- LimmexcoreEmergency watch that works in over 20 European countries. Curena monitors Limmex emergency watch customers who can trigger alarm with one button press.
- CARU carecoreHome emergency system with elegant design, contactless installation, fall sensor remote, and intuitive voice activation. Curena monitors CARU care customers.
- SedimentumcoreSmart, contactless emergency call service for autonomous and safe living at home. Curena monitors Sedimentum customers.
- smartangelcoreMeasures vital signs and can trigger alarms automatically. Unlike traditional systems requiring manual activation, smartangel can detect emergencies even when user cannot call for help.
- aidwatchcoreEmergency watch with automatic fall detector and smart button to call emergency contacts. Uses mobile network for communication both at home and on the go.
- Anliker Bauunternehmungen AGcoreSolo worker app for construction employees. App detects emergency situations - Curena dispatchers verify if emergency exists and send appropriate help to site.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Curena AG competitors and assessment
Company assessmentDirect peers
- Limmex: Swiss manufacturer of emergency watches with one-button SOS and GPS, monitored across more than 20 European countries. Direct competitor/adjacent provider in PERS hardware and a Curena channel partner whose devices are dispatched by Curena.
- Essence Group: Israeli provider of IoT-based telecare, PERS and smart-home safety solutions, active across Europe and a listed device partner of Curena. Direct comparable on connected emergency devices and integrated monitoring for elderly end users.
- Careium: One of Europe's largest telecare/PERS providers, offering 24/7 emergency call services, alarm devices and social-care monitoring. Direct competitor in the elderly PERS market and already listed as one of Curena's device partners, making it a direct functional peer.
- Skyresponse AB: Swedish provider of a cloud-based alarm-handling and emergency response platform used by telecare and lone-worker operators across Europe. Direct functional peer on the monitoring/response software layer and listed software partner of Curena.
Broad incumbents
- Bosch Healthcare Solutions: Division of Bosch offering connected health and emergency/patient monitoring solutions across Europe. Broader portfolio but overlapping PERS and lone-worker propositions; representative of large diversified medical/IoT incumbents that compete for the same end-customer emergency monitoring wallet.
- Securitas Direct / Verisure: European leader in professionally monitored intrusion and personal alarms with 24/7 alarm receiving centers. Comparable 24/7 monitoring infrastructure and B2B2C emergency-response model, though primarily security-led rather than healthcare-led.
- Tunstall Healthcare: UK-headquartered global incumbent in telecare, telehealth and PERS, supplying both hardware and 24/7 monitoring platforms to municipalities and care providers. Comparable offering at much larger scale; broad incumbent that competes for the same B2B PERS contracts Curena pursues.
Emerging players
- Sedimentum: Swiss smart-home emergency-call service provider whose end customers are monitored by Curena. Emerging niche PERS player with overlapping end-customer proposition but no own call-center; structural adjacent peer.
- Domo Health: Swiss/European provider of remote patient monitoring and connected health platforms for elderly and chronic patients, with similar end-customer population and fall-detection devices. Adjacent emerging player with strong overlap in PERS/RPM use cases.
- CARU care: Swiss home emergency system with contactless installation, fall sensor and voice activation, whose alerts are routed to Curena dispatchers. Emerging Swiss PERS hardware player with directly overlapping end-customer value proposition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Curena AG social profiles
Digital presenceCurena AG financial estimates
Financial estimateRevenue estimate
Valuation estimate
Curena AG leadership team
Management profileNumber of profiles
Profiles1 record
Curena AG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Curena AG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Curena AG
What does Curena AG do?
Curena AG operates a 7x24 emergency call and service center providing personal emergency response monitoring, emergency device procurement and operation, and outsourced telephone reception services for companies and organizations. The company serves approximately 15,000 Swiss Red Cross emergency call customers and over 3,000 additional individuals, with empathetic dispatchers handling alarms, coordinating with emergency services, and providing comprehensive event documentation.
Is Curena AG a public or private company?
Curena AG is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Curena AG founded?
Curena AG was founded in 2008. It employs 11 to 50 people.
Where is Curena AG based?
Curena AG is headquartered in Zürich, ZH, Switzerland, in the Europe region.
How does Curena AG make money?
Three revenue lines are on record. Emergency Call Monitoring Services are the primary driver. The others are emergency Device Rental and Sales and call Center Services.
Who are Curena AG's main competitors?
Direct peers on record are Limmex, Essence Group, Careium and Skyresponse AB. Broad incumbents are Bosch Healthcare Solutions, Securitas Direct / Verisure and Tunstall Healthcare. Emerging players are Sedimentum, Domo Health and CARU care.
Does Curena AG have an API?
No public API is recorded for Curena AG.
What industry is Curena AG in?
Curena AG's product category is Emergency Response Services. Its primary akta.pro industry code is THACAEAC, Emergency Response, Assistance & Medical Evacuation Services, with a secondary code of HLACAFAG, Medical-Grade Device Connectivity & Device Management (MDM). Its NAICS code is 62412 and its SIC code is 8000.