digitalLIFT
digitalLIFT is a 501(c)(3) nonprofit that provides multilingual digital literacy training and curriculum to older adults, people with disabilities, and underserved communities through online courses, train-the-trainer programs, and direct services, serving a network of 194+ partner organizations nationwide.
- Company typePrivate
- Founded2001
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What digitalLIFT does
digitalLIFT (legal name: Community Tech Network) is a 501(c)(3) nonprofit organization headquartered at 1390 Market Street in San Francisco, California, that delivers digital literacy training and capacity-building services to older adults, people with disabilities, low-income communities, and limited-English-proficiency populations. Founded in 2001 as a program of TechSoup and incorporated as an independent nonprofit in 2008, the organization rebranded to digitalLIFT in 2026 to signal its evolution into a national digital equity organization. Its service portfolio spans self-paced online courses hosted on the Thinkific platform, device-specific curriculum covering Android, iOS, Chromebook, and Windows in 14 languages, ready-to-teach workshop curriculum, train-the-trainer programs for digital navigators and program managers, specialized industry training (aging services, healthcare, libraries, public benefits enrollment), and direct service programs including SF Connected, Home Connect, and Tech Teach-Ins. The 60-person team includes operations, marketing, programs, learning and development, and remote digital literacy trainers, with multilingual staff reflecting the communities served. The organization serves a network of 194+ partners including government agencies, Area Agencies on Aging, public libraries, healthcare providers, and community nonprofits across the San Francisco Bay Area, Central Texas, Texas Panhandle, and King County, Washington, with capacity to reach learners nationwide through online channels.
The organization generates revenue through a hybrid model combining government grants (San Francisco Department of Disability and Aging Services, City of Oakland, Contra Costa County), foundation grants (Metta Fund, Archstone Foundation, Methodist Health Ministries, Joseph & Vera Long Foundation), corporate contributions (AT&T, Twitter, Google Fiber, Okta for Good), fee-for-service contracts with partner organizations, course and curriculum sales on a self-serve e-commerce platform, and an affiliate program offering 25% commission to referral partners. Pricing for individual courses ranges from free (Digital Navigator Overview, Internet Safety & Responsibility) to $475 for device-specific curriculum, with industry-specific training packages offered at Basic ($975-$1,475) and Advanced ($2,250-$3,325) tiers representing approximately 35% savings versus individual course purchases. Outreach and customer acquisition rely on content marketing through the digitalLIFT website and blog, email newsletters, organic social media on LinkedIn and Facebook, the Lunch & Learn webinar series, the annual Day of Equity event, conference presence at Net Inclusion and Broadband Communities Summit, and earned media coverage in outlets including the San Francisco Examiner, Texas Tribune, and Broadband Breakfast. The technology stack is intentionally lean and accessible: Thinkific for course delivery, WordPress for the website, and remote service delivery, with no proprietary AI or machine learning components documented. Since 2020, the organization reports reaching 13,003 unique learners, delivering 79,585 hours of instruction, distributing 5,975 devices, and engaging 194 partners, with impact surveys indicating 88% of learners navigate the internet more safely, 76% feel more connected to family and friends, and 75% participate in more community activities after training.
digitalLIFT firmographics
Firmographics- Name
- digitalLIFT
- Legal name
- Community Tech Network
- Website
- https://digitallift.org
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- digitalLIFT is a 501(c)(3) nonprofit that provides multilingual digital literacy training and curriculum to older adults, people with disabilities, and underserved communities through online courses, train-the-trainer programs, and direct services, serving a network of 194+ partner organizations nationwide.
- Ownership category
- akta.pro rank
digitalLIFT industry classification
Industry- Product category
- Digital Literacy Training and Adult Education Services
- NAICS
- Educational Services (611), Computer Training (61142), Educational Support Services (61171)
- SIC
- Services-Educational Services (8200)
- akta.pro primary industry
- Core Digital Curriculum & Courseware (Full Programs & Units) (EDAFACAA)
- akta.pro secondary industries
- Technical & Digital Skills Training (BPACANAB), Digital Learning & Course Subscriptions (CRAFAIAD)
Keywords
Where digitalLIFT is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
digitalLIFT business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Online Course Sales: Individual self-paced online courses sold via Thinkific platform. Pricing ranges from free (Digital Navigator Overview, Internet Safety course) to $75-$475 per course. Courses include trainer training, manager training, and specialized industry training.
- Training Packages: Bundled industry-specific packages (Libraries, Aging Services, Healthcare) sold at Basic ($975-$1,475) and Advanced ($2,250-$3,325) tiers, offering 35% savings vs. individual course purchases. Includes online courses, device curriculum, live workshops, and community forum access for one year.
- Fee-for-Service Partner Programs: Fee-for-service arrangements with partner organizations for digital inclusion program delivery, training, and curriculum access. Includes organizations like Austin Free-Net, Bay Area Community Health, National Council on Aging, Sourcewise, and 18+ other partners.
- Government Grants and Contracts: Government funding from San Francisco Department of Disability and Aging Services, City of Oakland, Contra Costa County, San Francisco Mayor's Office of Housing & Community Development, and other municipal sources. Example: $68,750 SF grant for Digital Neighbor Program expansion.
- Foundation and Corporate Contributions: Grants and donations from foundations (Metta Fund, Archstone Foundation, Joseph & Vera Long Foundation, Methodist Health Ministries) and corporate partners (AT&T contributed $50,000; Twitter/X donated $50,000). EIN: 26-2119465.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | One time/ perpetual license | Free courses — Digital Navigator Overview and Internet Safety & Responsibility |
| One time/ perpetual license | One time/ perpetual license | Workshop Curriculum — $75 per workshop |
| One time/ perpetual license | One time/ perpetual license | Trainer Training courses — $100 per course |
| One time/ perpetual license | One time/ perpetual license | Specialized Training — $300 per course |
| One time/ perpetual license | One time/ perpetual license | Device Curriculum — $475 per device platform |
| Hybrid | Multi-year contract | Industry Training Packages — Basic $975, Advanced $2,250-$3,325 |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels9 records
digitalLIFT product offering
Product offeringCore offering
digitalLIFT sells digital literacy training, curriculum, and capacity-building services to individuals, nonprofits, libraries, healthcare providers, and government agencies. The portfolio includes self-paced online courses, device-specific curriculum in 14 languages, workshop packages, specialized industry training (aging, healthcare, libraries), bundled training packages, and direct one-on-one coaching through programs like SF Connected and Home Connect. Pricing ranges from free offerings (Internet Safety course, Digital Equity 101 eBook) to $475 for device curriculum and $3,325 for advanced industry packages.
Product overview
digitalLIFT (formerly Community Tech Network) is a digital literacy nonprofit offering a multi-tiered training ecosystem. The core offering includes self-paced Online Courses hosted on Thinkific covering Digital Navigator Training, Manager Training, and Specialized Training (aging, healthcare, libraries, public benefits). These are complemented by Device Training Curriculum and Workshop Curriculum products in multiple languages. digitalLIFT provides Direct Services including the SF Connected program, Home Connect device distribution, and Tech Teach-ins. The company also offers Customized Training Packages with Basic and Advanced tiers for Aging Services, Libraries, and Healthcare industries, plus free resources like Internet Safety Curriculum and the Digital Equity 101 eBook. All products work together to provide a comprehensive digital inclusion solution for community organizations.
Differentiator
Problem solved
Functional benefit
Brands
- SF Connected: A program providing in-person, one-on-one digital literacy training and advice for older adults and people with disabilities at San Francisco Department of Aging and Adult Services sites.
- Home Connect
- Tech Teach-ins
- Digital Neighbor Program
Products and services
- Online Courses Self-paced online courses for trainers, managers, and specialists working in digital equity, including certificate upon completion and real-world case studies.
- Device Training Curriculum Comprehensive device-specific training materials in multiple languages for Android, iPad, Chromebook, iPhone, and Windows devices, including learner booklets with step-by-step visuals and trainer guides with unlimited access and updates for one year.
- Workshop Curriculum Ready-to-teach 1-hour workshop curriculum covering topics including email management, Google Translate, online shopping, password management, smartphone fundamentals, social media, YouTube streaming, common scams, and more. Includes instructor lesson plan, slide deck, learner handouts, and practice activities.
- Specialized Training Digital equity courses for specific fields including Aging Services, Healthcare, Libraries, and Public Benefits Enrollment, priced at $300 per course.
- Digital Navigator Training Train-the-trainer courses for technology instructors covering teaching digital skills, digital navigation, and internet safety responsibility. Includes courses such as Teaching Digital Skills ($100) and Digital Navigator Overview (free).
- Manager Training Courses for nonprofit and government leaders overseeing digital equity programs, covering managing navigators, community needs assessment, program design, planning, outreach, and volunteer management.
- Customized Training Packages Industry-specific training packages including Aging Services, Libraries, and Healthcare bundles with personalized support, live workshops, and curriculum access. Available in Basic and Advanced tiers at $975 to $3,325.
- Libraries Package Training package for libraries with Basic ($1,475) and Advanced ($2,250) tiers, helping staff teach digital skills from email setup to e-book access. Includes online courses, device curriculum, live workshop, and community forum access for one year.
- Aging Services Package Training package for aging services providers with Basic ($975) and Advanced ($2,250) tiers, offering professional development to help older adults stay connected and digitally confident.
- Healthcare Package Training package for healthcare providers to support patients impacted by the digital divide, with Basic and Advanced tiers, online courses, device curriculum, live workshop, and community forum access.
- SF Connected Program In-person, one-on-one digital literacy training and advice for older adults and people with disabilities at San Francisco Department of Disability and Aging Services sites. Training delivered in English, Spanish, Russian, Cantonese, and Mandarin. Funded by the City and County of San Francisco since 2010.
- Home Connect Program providing older adults at risk of isolation with a customized 10-inch Android tablet, assistance enrolling in-home internet services, and up to 17 hours of remote digital literacy training in multiple languages.
- Tech Teach-Ins One-on-one technology advice sessions hosted at nonprofit partner locations where learners are paired with corporate and community volunteers for device-specific questions.
- Internet Safety Curriculum Free PDF curriculum download covering foundational internet safety and citizenship best practices including phishing, password security, media literacy, netiquette, privacy, scams, and cybersecurity. Available in multiple languages.
- Digital Coach Service Free one-on-one remote tutoring for San Francisco residents aged 60 or older with a working laptop or tablet. Delivered by trained instructors available in English, Cantonese, Mandarin, and Spanish.
- Digital Equity 101 eBook Free eBook explaining digital equity concepts, impact, and actionable strategies for advocating affordable internet and sourcing devices for community members.
Quantifiable outcome
- 88% of learners navigate the internet more safely after training
- +9 more outcomes
Companies that use digitalLIFT
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles5 records
digitalLIFT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
digitalLIFT partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered major, core and minor.
- Methodist Healthcare Ministries (MHM)majorHealthcare foundation funder and strategic partner. Collaborated on digital divide simulation (MHM Digital Divide Simulation) and case study publication exploring how digital inclusion reduces healthcare access barriers.
- San Francisco Department of Disability and Aging ServicescorePrimary government partner and funder managing the SF Connected program since 2010. Provides funding for digital coaching services for San Francisco residents 60+ years old. Funded the Digital Neighbor Program expansion.
- San Francisco Public LibrarycoreKey partner for SF Tech Week (30+ free workshops) and digital literacy programming. Collaborates on multi-agency initiatives to build digital confidence across the city.
- SourcewisemajorFee-for-service partner (Area Agency on Aging). Used digitalLIFT's digital navigator training to enhance digital inclusion program for older adults in Santa Clara County.
- VivalonmajorFee-for-service partner. Collaborated on case study 'Access to Technology' documenting program outcomes and evaluation approaches for digital inclusion.
- National Council on AgingmajorFee-for-service partner referral organization. Refers member agencies to digitalLIFT's training programs for digital equity capacity building.
- Mission Road Ministries (San Antonio, TX)minorAffiliate partner using digitalLIFT's training to serve individuals in community homes. Reported outcomes: enriching lives, teaching life skills, fostering connection, and providing meaningful engagement through technology.
- Age of Central TexasmajorKey partner serving Central Texas. Reached 175 beneficiaries with tablets, low-cost internet, and digital skills training. Reported 'This has changed my life' feedback from learners.
- Bay Area Community HealthminorFee-for-service healthcare partner receiving digital inclusion programming support.
- Curry Senior CentermajorSF Connected partner site providing in-person digital literacy training to seniors. Executive Director David Knego serves on digitalLIFT's Board of Directors.
- King County (Washington)minorGovernment partner receiving digital navigator training for frontline staff. Staff reported training helped them see digital navigation as an essential part of providing equitable support.
- Premier WirelessminorAffiliate partner in digital equity ecosystem.
- PHI (Public Health Institute)minorAffiliate partner organization.
- GrantStationminorAffiliate partner providing digital equity training access to members.
Scale indicators10 records
Recent moves13 records
Expansion highlights6 records
digitalLIFT competitors and assessment
Company assessmentEmerging players
- Per Scholas: Nonprofit providing tuition-free IT and software training to adults from underserved communities for career pathways. Adjacent in adult digital-skills training but oriented toward employment outcomes rather than basic literacy.
- NPower: Nonprofit offering free tech training and job placement for veterans, military spouses, and underrepresented young adults. Comparable adult digital-skills training mission with a workforce-development orientation.
Direct peers
- Older Adults Technology Services (OATS) / Senior Planet: Nonprofit providing technology training and digital literacy programs specifically for older adults, including direct services and online resources. Closely matches digitalLIFT's aging-services focus and direct-service delivery model.
- Connected Nation: National nonprofit focused on broadband adoption and digital inclusion, working with state governments and community organizations. Comparable national digital-equity advocacy and grant-funded delivery model.
- EveryoneOn: National nonprofit connecting low-income families to affordable internet, devices, and digital skills training. Operates a similar train-the-trainer and partner-network model targeting digitally excluded populations.
- PCs for People: Nonprofit that refurbishes and distributes computers and provides digital literacy training to low-income individuals. Direct overlap with digitalLIFT's device-distribution-plus-training model (5,975 devices since 2020).
- Cyber-Seniors: Nonprofit offering digital literacy training, intergenerational mentoring, and tech support for older adults. Comparable mission, target population, and volunteer-driven delivery model.
Broad incumbents
- AARP Foundation: Large national foundation running digital skills and connectivity programs for older adults (e.g., AARP Foundation Connected Communities). Potential collaborator and competitor given scale and brand.
- TechSoup Global: Larger global nonprofit that originated the Community Tech Network program that became digitalLIFT in 2001. Provides technology donations, capacity building, and digital literacy resources to a broader nonprofit audience.
- Goodwill Community Foundation (GCFGlobal): Large free online learning platform offering thousands of technology, digital literacy, and life-skills tutorials. A free substitute that competes for the same end learners and reduces paid-course pricing power.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
digitalLIFT social profiles
Digital presencedigitalLIFT financial estimates
Financial estimateRevenue estimate
Valuation estimate
digitalLIFT leadership team
Management profileNumber of profiles
Profiles29 records
digitalLIFT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
digitalLIFT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about digitalLIFT
What does digitalLIFT do?
digitalLIFT sells digital literacy training, curriculum, and capacity-building services to individuals, nonprofits, libraries, healthcare providers, and government agencies. The portfolio includes self-paced online courses, device-specific curriculum in 14 languages, workshop packages, specialized industry training (aging, healthcare, libraries), bundled training packages, and direct one-on-one coaching through programs like SF Connected and Home Connect. Pricing ranges from free offerings (Internet Safety course, Digital Equity 101 eBook) to $475 for device curriculum and $3,325 for advanced industry packages.
Is digitalLIFT a public or private company?
digitalLIFT is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was digitalLIFT founded?
digitalLIFT was founded in 2001. It employs 51 to 100 people.
Where is digitalLIFT based?
digitalLIFT is headquartered in San Francisco, United States, in the North America region.
How does digitalLIFT make money?
Five revenue lines are on record. Online Course Sales are the primary driver. The others are training Packages, fee-for-Service Partner Programs, government Grants and Contracts and foundation and Corporate Contributions.
Who are digitalLIFT's main competitors?
Emerging players on record are Per Scholas and NPower. Direct peers are Older Adults Technology Services (OATS) / Senior Planet, Connected Nation, EveryoneOn, PCs for People and Cyber-Seniors. Broad incumbents are AARP Foundation, TechSoup Global and Goodwill Community Foundation (GCFGlobal).
Does digitalLIFT have an API?
No public API is recorded for digitalLIFT.
What industry is digitalLIFT in?
digitalLIFT's product category is Digital Literacy Training and Adult Education Services. Its primary akta.pro industry code is EDAFACAA, Core Digital Curriculum & Courseware (Full Programs & Units), with a secondary code of BPACANAB, Technical & Digital Skills Training. Its NAICS code is 611 and its SIC code is 8200.