disability support link

What disability support link does

Disability Support Link is a privately-held, NDIS-registered provider of disability support and allied health services based in Melbourne, Victoria, Australia. The company operates a multidisciplinary care model combining Support Coordination, Specialist Support Coordination, and Psychosocial Recovery Coaching with an in-house allied health suite covering physiotherapy, occupational therapy, exercise physiology, dietetics, counselling, social work, podiatry, and allied health assistants. It also delivers a dedicated Hospital Discharge Support Coordination service targeting participants transitioning from hospital to community settings, SDA, MTA, or SIL.

The company is led by Director Seema Desai (Principle Specialist Support Coordinator) and staffed by approximately 30 professionals including Specialist Support Coordinators, social workers, occupational therapists, physiotherapists, dietitians, podiatrists, a counsellor, and administration/operations personnel. Its underlying technology footprint is limited to standard service-delivery tools: an online referral and enquiry form, telehealth/video conferencing, a client portal for support coordinators, and a provider registration portal. No proprietary technology platform is disclosed. Service delivery is primarily home-visit-based across Melbourne metropolitan suburbs and regional Victoria, supplemented by a clinic location in Clyde North operating under the Physio Den brand.

Disability Support Link's business model is built on NDIS-funded fee-for-service billing at rates set by the NDIS Price Guide, including per-session allied health billing and recurring coordination fees tied to participant plan periods. Go-to-market is direct-to-consumer (online referrals, phone enquiries, hospital discharge channels) supplemented by community-led growth via testimonials and an NDIS provider registration network. Marketing relies on the company website, Facebook, downloadable brochures, and word-of-mouth, with no evidence of paid acquisition spend. All revenue is sourced from a single payer — the NDIS — via individual participant plan budgets.

Name

disability support link

Legal name

Disability Support Link

Website

https://disabilitysupportlink.com.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Disability Support Link is a Melbourne-based, NDIS-registered provider delivering Support Coordination, Specialist Support Coordination, Psychosocial Recovery Coaching, allied health services, and hospital discharge coordination to NDIS participants across metropolitan and regional Victoria.

Ownership category

akta.pro rank

Product category

Disability Support Services (NDIS Support Coordination and Allied Health)

NAICS

Services for the Elderly and Persons with Disabilities (62412), Vocational Rehabilitation Services (6243), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• NDIS support coordination
• Allied health services
• Disability support services
• Psychosocial recovery coaching
• Specialist support coordination

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS-Funded Support Coordination Services: Disability Support Link generates revenue primarily through NDIS funding allocated to participants for Support Coordination and Specialist Support Coordination. Fees are charged according to the NDIS Price Guide. Travel is billed as an additional cost at a maximum of 30 minutes each way. This is a recurring revenue model tied to participant NDIS plan periods.
2. NDIS-Funded Allied Health Services: Revenue is generated from NDIS-funded allied health services including physiotherapy, occupational therapy, exercise physiology, dietetics, counselling, social work, podiatry, and allied health assistants. These are billed per session or per service in line with NDIS price guides.
3. Psychosocial Recovery Coaching: Psychosocial Recovery Coaching is funded through NDIS and charged per the NDIS Price Guide. This service supports individuals with psychosocial disabilities to build life skills and navigate NDIS services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Disability Support Link is an NDIS-registered provider delivering Support Coordination and a multidisciplinary suite of Allied Health services to NDIS participants across Melbourne metropolitan and regional Victoria. Core offerings include Support Coordination, Specialist Support Coordination, Psychosocial Recovery Coaching, Hospital Discharge Support Coordination, and allied health disciplines (Physiotherapy, Occupational Therapy, Exercise Physiology, Dietetics, Counselling, Social Work, Podiatry, and Allied Health Assistants). Services are funded through participant NDIS plans at rates set by the NDIS Price Guide and delivered via home visits, telehealth, and a clinic in Clyde North.

Product overview

Disability Support Link is an NDIS Registered Provider offering a coordinated suite of disability support and allied health services. The core offering consists of Support Coordination and Specialist Support Coordination to help participants navigate and maximize their NDIS plans. Allied Health services include Physiotherapy, Occupational Therapy, Exercise Physiology, Dietetics, Counselling, Social Work, Podiatry, and Allied Health Assistants. Additional services include Psycho Social Recovery Coaching for participants with psychosocial disabilities and Hospital Discharge Support Coordination. The company operates as a unified service portfolio where support coordinators connect participants to allied health professionals, all working within a multidisciplinary, collaborative approach to deliver holistic disability support.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Coordination
• Specialist Support Coordination
• Psycho Social Recovery Coaching
• Physiotherapy
• Occupational Therapy
• Exercise Physiology
• Dietetics
• Counselling
• Social Work
• Podiatry
• Allied Health Assistants
• Hospital Discharge Support Coordination

Quantifiable outcome

• NDIS funding increased by over $80,000 for one participant following effective support coordination implementation
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• National Disability Insurance Scheme (NDIS)coreOthersDisability Support Link is a registered NDIS Provider, delivering Support Coordination and Allied Health services funded through participant NDIS plans. The NDIS is the primary funder and regulatory body governing the company's service delivery model.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• My Plan Manager: National NDIS plan management provider. Direct peer in the NDIS-funded support coordination and plan management space, with overlapping participant base and similar reliance on NDIS price guide revenue.
• Leap in!: Adelaide-based NDIS plan management and support coordination provider with a strong digital platform. Direct peer because it competes for the same NDIS participants seeking plan navigation and support coordination services in Australia.
• Nextt: Australian disability and allied health services provider offering NDIS support coordination, therapy, and plan management. Direct peer in multidisciplinary NDIS-funded service delivery with overlapping target participants.
• Northcott: Large NSW/ACT-based disability and allied health provider offering NDIS support coordination, therapy, and accommodation services. Comparable multidisciplinary model serving NDIS participants across multiple states.
• Plan Partners: NDIS plan management and support coordination provider across Australia. Comparable in delivering NDIS-funded support coordination services to participants and competing for the same referral sources.

Broad incumbents

• Scope Australia: Major Victorian disability services nonprofit providing support coordination, therapy, and accommodation. Comparable multidisciplinary NDIS-funded service mix and Victorian footprint, but at significantly larger scale.
• Aruma: National disability services provider (formerly House with No Steps). Comparable in delivering NDIS-funded support coordination and allied health services, but operates at much larger national scale across multiple states.
• Life Without Barriers: Large national disability, aged care, and youth services provider offering NDIS support coordination and allied health. Comparable in NDIS-funded service delivery, but with substantially broader geographic and service coverage.

Regional players

• Yooralla: Victorian disability services provider offering NDIS support coordination, allied health, and accommodation. Direct overlap in service portfolio and Victorian geography, but operates as a larger, established incumbent.
• Ability Australia (formerly Ability Centre): Western Australian disability services provider offering therapy, allied health, and NDIS support. Comparable multidisciplinary NDIS-funded model, but primarily WA-focused rather than competing in Victoria.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/disabilitysupportlink
• LinkedInlinkedin.com/company/disability-support-link

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles32 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about disability support link