epic-x

What epic-x does

Epic-X (Epic-X Bharat Private Limited) is an India-based AI-powered SaaS company founded in 2023 and headquartered in Coimbatore, Tamil Nadu, with a registered office in Namakkal. The company offers a portfolio of six core SaaS products targeting B2C e-commerce, B2B procurement, and distribution operations: Chat-Shopify (AI live chat and chatbot), Pop-up-Shopify (AI exit-intent pop-up builder), B2B Mobile Apps (procurement and inventory management), B2C Mobile Apps (customer ordering and multi-vendor e-commerce), Email Campaign (AI email marketing automation), and HydraTrack (order and delivery management for distribution businesses). The technology stack spans JavaScript (React, Angular, Node.js), Python, Java, .NET, and PHP, with integration to AWS, Firebase, MongoDB, Stripe, PayPal, Razorpay, WhatsApp, and third-party AI platforms (OpenAI, TensorFlow, MidJourney). Native Shopify App Store listings for Chat and Pop-up provide primary distribution, alongside direct website self-serve sign-up with free tiers.

The business model is primarily SaaS subscription, with tiered pricing ranging from freemium to $499/month (Enterprise Chat) and custom enterprise contracts. Complementary revenue streams include professional services (custom development, cloud consulting, DevOps, managed IT) and API integration services. Customer acquisition follows a product-led growth (PLG) motion with self-serve sign-up, supplemented by direct sales outreach (phone, WhatsApp) for enterprise and custom deployments, and a consultant-led sales channel in India via Director Vijayan Gokul. The company is privately held, founder-controlled, and bootstrapped — no funding rounds, institutional investors, or parent organization are disclosed. Disclosed customers are a small set of Indian SMBs (MalayaWood, Vimi Magic, Cool Spring, Swasigra, Venba Bricks, T-Nxt, Coswan Silvers), and the company is led by a team of approximately six employees including Director Vijayan Gokul, a retired Superintendent of Customs who also serves as Data Protection Officer.

Name

epic-x

Legal name

Epic-X Bharat Private Limited

Website

https://epic-x.io

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

Epic-X is an AI-powered SaaS company offering integrated B2C and B2B e-commerce tools — Shopify chat, pop-ups, email automation, mobile procurement apps, and order tracking — primarily serving small and mid-sized online retailers and distribution businesses via tiered subscription pricing.

Ownership category

akta.pro rank

Product category

E-commerce SaaS

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• AI-powered SaaS platform
• Shopify chat integration
• Shopify popup builder
• B2B procurement software
• E-commerce automation tools

Headquarters

HQ city

Coimbatore

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Per Tier): Tiered subscription plans (Free, Growth, Professional, Premium/Enterprise) for Chat, Pop-up, and Review products with increasing feature sets and conversation/impression volumes.
2. Freemium Entry Model: Free tiers offered for Chat and Pop-up products to drive adoption and conversion to paid plans. Free Chat supports up to 10 conversations; Free Pop-up supports 1,000 impressions/month.
3. Custom Enterprise Contracts: Enterprise plans with custom pricing for high-volume Shopify stores and large-scale B2C/B2B deployments requiring tailored solutions, dedicated success managers, and custom conversation limits.
4. Distribution Management Platform (HydraTrack): Subscription or usage-based revenue from the HydraTrack order and delivery management platform sold to distribution businesses.
5. Professional Services & Consulting: Custom software development, web and mobile app development, UI/UX design, cloud solutions, and IT consulting provided as professional services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Epic-X provides an AI-powered SaaS platform with six integrated products: Chat-Shopify (AI live chat/chatbot), Pop Up-Shopify (AI pop-up builder), B2C Mobile Apps (customer-facing e-commerce ecosystem), B2B Mobile Apps (procurement and inventory), Email Campaign (AI email marketing), and HydraTrack (delivery and distribution management). These are complemented by professional services including custom e-commerce development, payment integration, mobile and web app development, cloud consulting, DevOps, managed IT, and 24/7 post-launch support for Shopify merchants and B2B/B2C enterprises.

Product overview

Epic-X is an AI-powered SaaS platform offering integrated B2C and B2B solutions for e-commerce businesses. The core product portfolio consists of six main SaaS applications: Chat-Sh Shopify (AI-powered live chat and chatbot), Pop Up-Sh Shopify (intelligent popup builder), B2B Mobile Apps (procurement and inventory management), B2C Mobile Apps (customer-facing e-commerce ecosystem), Email Campaign (AI-driven email marketing automation), and Hydra Track (distribution and delivery management). These products are complemented by professional services including AI-powered e-commerce development, payment integration, mobile and web application development, cloud consulting, DevOps automation, managed IT services, and post-launch support. The platform integrates natively with Shopify and supports multiple payment gateways, CRM systems, and third-party APIs to provide a comprehensive digital transformation ecosystem for businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Chat - Shopify AI-powered live chat and chatbot integration for Shopify stores providing real-time customer interaction, automated responses, order tracking, and 24/7 AI-driven support with multilingual capabilities. Sold via tiered subscription (Free through Enterprise) and through the Shopify App Store.
• Pop Up - Shopify AI-powered popup builder for Shopify stores designed to capture leads, reduce cart abandonment, and boost sales through intelligent pop-ups with exit-intent triggers, personalized discounts, and gamified engagement. Sold via tiered subscription from Free through Premium.
• B2B - Mobile Apps B2B procurement mobile application for business vendors, purchase managers, and store owners providing end-to-end procurement workflow with real-time approvals, inventory management, customizable approval workflows, and AI-powered order recommendations. Sold via custom enterprise contracts.
• B2C - Mobile Apps AI-driven B2C eCommerce platform ecosystem with customer ordering app, delivery partner app, vendor management, AI-powered inventory replenishment, loyalty and rewards, real-time analytics, and multi-payment gateway integration. Sold via custom enterprise contracts.
• Email Campaign AI-based email marketing automation application with drag-and-drop editor, hundreds of pre-built templates, AI-driven personalization, automated A/B testing, smart subject line optimization, and Mailgun integration for high-volume transactional and marketing email delivery.
• Hydra Track Full-stack order and delivery tracking system for water distribution and similar operations, featuring role-based dashboards, OTP-based delivery verification, delivery proof capture (photos, signature, GPS), WhatsApp notifications, Firebase push notifications, and MongoDB-backed data storage. Sold via subscription or usage-based pricing to distribution businesses.
• Artificial Intelligence Services AI consulting and solution services leveraging machine learning, NLP, predictive analytics, and generative AI to automate workflows, improve decision-making, and enhance customer service for enterprise clients.
• Mobile App Development Custom mobile app development services for Android, iOS, and cross-platform solutions with AI-powered automation, real-time analytics, and cloud integration.
• Application Development Services Custom application development including enterprise software, SaaS applications, and business automation solutions using frontend/backend development, API integrations, and cloud architecture.
• Cloud Consulting & Migration Cloud consulting and migration services for AWS, Azure, Google Cloud, Hostinger, and DigitalOcean, covering migration, optimization, and management for scalable business operations.
• E-Commerce Development AI-powered e-commerce website design and development service delivering high-performance, scalable, conversion-driven online stores with mobile optimization, voice search, and SEO integration.
• Managed IT Services 24/7 IT support, security, and infrastructure management with proactive monitoring, cybersecurity solutions, cloud management, and IT consulting for uninterrupted business operations.

Quantifiable outcome

• Streamlined customer ordering, product management, and last-mile delivery for B2C businesses
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration45 records

AI capability13 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core.

• AWS (Amazon Web Services)coreTechnology or IntegrationAWS S3 used for file storage in the HydraTrack platform. AWS infrastructure supports cloud deployment and scalability of Epic-X's SaaS products.
• Firebase (Google)coreTechnology or IntegrationFirebase Cloud Messaging used for push notifications in HydraTrack and Chat products, enabling real-time customer engagement and delivery updates.
• ShopifycoreTechnology or IntegrationEpic-X has developed native Shopify apps for Chat (real-time customer interaction) and Pop-Up (lead capture and cart abandonment reduction), distributed through the Shopify App Store.
• StripecoreTechnology or IntegrationStripe payment gateway integration across B2C and B2B eCommerce products, enabling secure credit/debit card transactions, fraud protection, and payment processing.
• PayPalcoreTechnology or IntegrationPayPal payment gateway integration for global transaction support across eCommerce platforms.
• RazorpaycoreTechnology or IntegrationRazorpay payment gateway integration providing UPI, net banking, and card payments for Indian market customers.
• MongoDBcoreTechnology or IntegrationMongoDB used as the primary database for HydraTrack, storing structured collections for users, orders, tickets, test cases, and uploaded files.
• WhatsAppcoreTechnology or IntegrationWhatsApp Business API integration for customer notifications, order updates, and support across HydraTrack, Chat, and B2C products.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Gorgias: Helpdesk and AI-concierge platform tailored for Shopify and e-commerce merchants; overlaps with Epic-X Chat on AI customer support and order tracking within chat.
• Klaviyo: Dominant AI-driven email/SMS marketing platform built atop the Shopify ecosystem; overlaps with Epic-X Email Campaign and Review product, with much broader personalization and analytics depth.
• Intercom: Enterprise AI-first customer service and agent platform; broader incumbent in conversational AI that overlaps with Epic-X Chat at the high end of the market.

Emerging players

• ManyChat: Conversational AI chatbot builder with strong WhatsApp and Shopify integrations; competes with Epic-X Chat on AI-driven automated messaging for SMB merchants.
• Sleeknote: E-commerce popup and onsite personalization specialist; smaller competitor to Epic-X Pop-Up with deeper A/B testing and segmentation focus on Shopify-Plus merchants.

Direct peers

• Tidio: AI-powered live chat and chatbot platform purpose-built for Shopify merchants; directly competes with Epic-X Chat with similar conversational AI, abandonment recovery, and Shopify App Store distribution.
• Privy: Shopify-focused popup and email capture platform; competes directly with Epic-X Pop-Up on lead capture, exit-intent, and Shopify App Store install funnel.
• Omnisend: Email + SMS + popup automation suite for Shopify and BigCommerce merchants; comparable to Epic-X's combined Email Campaign and Pop-Up bundle.
• AfterShip: Order tracking, delivery notifications, and post-purchase experience platform for e-commerce — most direct comparable to Epic-X HydraTrack on functionality and target segment.

Others

• WooCommerce: Open-source e-commerce platform that Epic-X explicitly integrates with alongside Shopify/Magento; a channel partner/ecosystem rather than direct competitor but shares the SMB merchant TAM.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/epic-x

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about epic-x