EQiGate

What EQiGate does

EQiGate is a privately held South African healthcare technology company founded in 2019 and headquartered at Centurion Science Park in Gauteng. It operates a real-time healthcare coordination platform — branded as the Nerve Communication Center — that connects panic devices, care teams, nursing staff, doctors, emergency services, and families into a single workflow. The platform offers multiple integrated modules including nurse tracking, overflow call management, care coordination, assisted medical transport, and doctor-at-home visits, supported by 24/7 telemedicine coordination and AI-driven features such as cognitive risk detection (analyzing conversations for early dementia warning signs) and AI-optimized scheduling.

The company sells through direct enterprise sales to care facilities, retirement villages, and medical practices in South Africa, with a multi-stakeholder model spanning families, medical professionals, emergency services, healthcare providers, and insurance providers. Revenue is generated through subscription packages (Essential Access and Premier Integration tiers billed monthly) combined with professional services revenue from transport and home doctor visits. Reported operational scale includes 8,696 structured care interactions between May-June 2025, 12,884 interactions analyzed between July-October 2025, 456+ patients served cumulatively, and 64+ doctors in the network. EQiGate operates with a small team of 12 employees and reports no public funding rounds, no disclosed revenue, and no parent entity, indicating founder-led, bootstrapped operations to date.

Strategically, EQiGate has positioned itself around a proactive, analytics-driven care model — moving beyond reactive call routing toward pattern recognition, predictive risk identification, and documented care journeys. Its partner ecosystem includes eight named healthcare, technology, and emergency-service organizations (Instacom, CyteSpace, PPO Serve, Legrand, Medwell SA, Maponya 911, Macadamia Care, Inventon), and the company markets itself as a nationwide 24/7 coordination nerve centre despite a single physical site. Disclosed outcomes include a 17% reduction in late-day emergency transfers within six weeks and 95% of technical alerts resolved within 60 seconds.

Name

EQiGate

Legal name

EQiGate

Website

https://eqigate.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

EQiGate is a South African healthcare coordination platform founded in 2019 that connects panic devices, care teams, nurses, doctors, and families via its Nerve Communication Center, serving care facilities, retirement villages, and medical practices with subscription packages and on-demand medical services.

Ownership category

akta.pro rank

Product category

Healthcare Coordination Platform

NAICS

Home Health Care Services (621610), Home Health Care Services (62161), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Family Care Navigation & Care Coordination Platforms (multi-member care plans, referrals) (HLALAHAL), Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Healthcare coordination platform
• Care coordination services
• Telemedicine nerve centre
• Nurse tracking software
• Emergency response coordination

Headquarters

HQ city

Centurion

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Care Coordination Services: Real-time coordination connecting panic devices, care teams, and response services. Revenue generated through subscription packages for care coordination platform access.
2. Assisted Medical Transport: Non-emergency medical assisted transport to patients who cannot reach clinical appointments. Transport to doctor appointments, pre/post-operative procedures, diagnostic testing, specialized transfusions and infusions.
3. Doctor at Home Visits: Medical consultations with doctors at home, including virtual consultations, in-home health check-ups, IV drips, infusion therapy, and prescription writing. Medical aid approved service.
4. Overflow Call Management: 24/7 professional handling of medical calls for medical practices, retirement villages, and care facilities to ensure no call goes unanswered.
5. Nurse Tracking Services: Real-time visibility services for nursing activity with accountability, patient safety, and care documentation tracking.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

EQiGate operates a real-time healthcare coordination platform, branded as the Nerve Communication Center, that integrates panic watches, panic buttons, at-home doctor visits, nurse tracking, overflow call management, assisted medical transport, and care coordination into a single connected workflow. The platform connects families, care facilities (retirement villages and care homes), and medical professionals in South Africa through intelligent routing, AI-optimized scheduling, and 24/7 coordination support. Services are sold via subscription packages, with ancillary professional services for assisted transport and doctor-at-home consultations.

Product overview

EQiGate offers a unified healthcare coordination platform called the Nerve Communication Center, which integrates panic watches, panic buttons, at-home doctor visits, nurse tracking, overflow call management, assisted transport, and care coordination into one coordinated workflow. The platform connects families, care facilities, and medical professionals through real-time coordination, intelligent routing, and 24/7 support. EQiGate operates as a platform-plus-modules architecture with the core Nerve Communication Center as the central hub, supplemented by specialized service modules (Nurse Tracking, Overflow Call Management, Care Coordination Services) and two subscription tiers (Essential Access and Premier Integration Packages). Additional services include assisted transport for non-emergency medical transport and doctor-at-home visits for remote medical consultations.

Differentiator

Problem solved

Functional benefit

Products and services

• Nerve Communication Center

Quantifiable outcome

• Reduced late-day emergency transfers by 17 percent within six weeks by focusing outreach during high-risk hours
• +3 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered minor.

• InstacomminorOthersPartner logo displayed on EQiGate website partner section. Instacom is listed as a partner without specific partnership details provided.
• CyteSpaceminorOthersPartner logo displayed on EQiGate website partner section. CyteSpace is listed as a partner without specific partnership details provided.
• PPO ServeminorOthersPartner logo displayed on EQiGate website partner section. PPO Serve is listed as a partner without specific partnership details provided.
• LegrandminorOthersPartner logo displayed on EQiGate website partner section. Legrand (global electrical and digital building infrastructure company) is listed as a partner without specific partnership details provided.
• Medwell SAminorOthersPartner logo displayed on EQiGate website partner section. Medwell SA is listed as a partner without specific partnership details provided.
• Maponya 911minorOthersPartner logo displayed on EQiGate website partner section. Maponya 911 is listed as a partner without specific partnership details provided.
• Macadamia CareminorOthersPartner logo displayed on EQiGate website partner section. Macadamia Care is listed as a partner without specific partnership details provided.
• InventonminorOthersPartner logo displayed on EQiGate website partner section. Inventon is listed as a partner without specific partnership details provided.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• GrandCare Systems: Smaller US-based elderly care coordination platform offering remote monitoring, video chat, and family/caregiver dashboards. Comparable niche focus on elderly care coordination and family visibility, but with smaller scale than EQiGate's nerve-center operations.

Direct peers

• Aloe Care Health: Smart elderly care platform combining wearable panic buttons, AI-powered fall detection, and a 24/7 care coordination dashboard for families and caregivers. Highly comparable to EQiGate's integrated hardware + software + coordination model, particularly on the AI-augmented response side.
• Caregility: Enterprise telehealth and virtual care coordination platform connecting clinicians, patients, and care teams through real-time video and care workflows. Comparable to EQiGate's Nerve Communication Center model of connecting care teams and response services through intelligent routing.
• TytoCare: Remote examination platform pairing telehealth visits with connected medical devices for in-home examinations. Comparable to EQiGate's doctor-at-home service supported by registered nurses and innovative technology for remote examination.
• HealthTap: US telehealth platform offering doctor-at-home virtual consultations, care coordination, and subscription packages for individuals and families. Overlaps with EQiGate's doctor-at-home visits and care coordination services, though HealthTap focuses on virtual rather than physical visits.
• Connect America (Philips Lifeline): North American medical alert and connected health company operating 24/7 response centers serving seniors with panic buttons, fall detection, and care coordination. Direct overlap with EQiGate on panic-button hardware, nerve-center operations, and subscription pricing for elderly care.
• Medical Guardian: US medical alert and care coordination company providing panic button devices and 24/7 monitoring for seniors, with tiered subscription packages. Closely comparable to EQiGate's panic device + nerve-center model and tiered subscription structure.
• Life Alert: Long-established US medical alert company offering wearable panic buttons and 24/7 emergency response for seniors. Direct overlap with EQiGate's panic-button device, nerve-center response routing, and subscription pricing for elderly customers.
• Vivify Health: Remote patient monitoring and care coordination platform with AI-driven engagement and analytics for chronic and post-acute care. Comparable to EQiGate's predictive analytics, anomaly detection, and proactive intervention capabilities.
• Tunstall Healthcare: UK-headquartered global telecare and telehealth provider offering panic button devices, 24/7 monitoring centers, and care coordination platforms for elderly and vulnerable populations. Highly comparable to EQiGate in core offering (panic devices + coordination center), but with global scale and longer operating history.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/eqigatesa
• LinkedInlinkedin.com/company/eqigate
• Instagraminstagram.com/eqigate_sa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EQiGate