Gray & Creech Office Solutions
Gray & Creech Office Solutions is a family-owned North Carolina provider, founded in 1922, delivering managed print, managed IT, and security solutions to SMBs across the Triad and Triangle regions via direct field sales.
- Company typePrivate
- Founded1922
- HeadquartersGreensboro, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Gray & Creech Office Solutions does
Gray & Creech Office Solutions (legal entity: Gray & Creech Inc.) is a privately held, family- and woman-owned office technology provider founded in 1922 and headquartered in Greensboro, North Carolina, with a second office in Raleigh. The company operates a three-pillar managed services platform spanning Managed Print Services, Managed IT Services, and Security Solutions, serving small and mid-sized businesses across the Piedmont Triad and Research Triangle regions of North Carolina. Its go-to-market is a consultative, direct field-sales motion organized around a 7-step Business Technology Assessment that cross-sells imaging, IT, and security from a single point of contact.
The technology stack is a multi-vendor portfolio rather than a proprietary platform: Sharp, Xerox, HP, Brother, Lexmark, and Epson hardware for imaging; Microsoft, Kaseya, Datto, and Juniper Networks for managed IT; and Verkada, Axis, Speco, Alarm.com, and Kisi for security. Differentiated service layers include the SmartPrint cloud-based print management solution with auto-replenishment, CareAR Assist augmented reality remote support, and Xerox RPA process automation. The firm holds Sharp Platinum and Xerox Platinum dealer status, is a Verkada authorized reseller, and maintains North Carolina Alarm License 2691-CSA and Low Voltage License SP.FA/LV.31808 for its dedicated Gray & Creech Security division.
Revenue is generated through a mix of hardware sales and leases (purchase, lease, finance, or rent) on copier and printer equipment, plus recurring managed service contracts covering print fleet management, 24/7/365 IT help desk support, cybersecurity and dark web monitoring, and security camera installation and monitoring. Reported service quality metrics include a 3.2-hour average response time, a 92% first-call fix rate, a 5-star Google rating across 149 reviews, and a 2023 Net Promoter Score of 81. Distribution is entirely direct, with no third-party resellers; the company employs 37 people across its two NC offices and has remained independently owned throughout its 100+ year history.
Gray & Creech Office Solutions firmographics
Firmographics- Name
- Gray & Creech Office Solutions
- Legal name
- Gray & Creech Inc.
- Website
- https://gcoffice.solutions
- Company type
- Private
- Founded year
- 1922
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Gray & Creech Office Solutions is a family-owned North Carolina provider, founded in 1922, delivering managed print, managed IT, and security solutions to SMBs across the Triad and Triangle regions via direct field sales.
- Ownership category
- akta.pro rank
Gray & Creech Office Solutions industry classification
Industry- Product category
- Office Technology and Managed Services
- NAICS
- Office Machinery and Equipment Rental and Leasing (532420), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Security Systems Services (56162)
- SIC
- Computer & Office Equipment (3570), Services-Computer Rental & Leasing (7377), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)
- akta.pro secondary industries
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)
Keywords
Where Gray & Creech Office Solutions is headquartered
LocationHeadquarters
- HQ city
- Greensboro
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Gray & Creech Office Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations
Revenue model
- Managed Print Services: Ongoing managed print service contracts covering copier and printer fleet management. Includes automated supply replenishment, cost accounting services, fleet management, and proactive maintenance. Revenue is recurring in nature through service agreements.
- Copier and Printer Hardware Sales: Sale and leasing of office equipment including MFPs, copiers, production printers, and desktop printers. Multiple procurement options: purchase, lease, finance, or rent. Equipment from Sharp, Xerox, HP, Brother, and Lexmark.
- Managed IT Services: Recurring IT managed services including network management, cloud services, cybersecurity, data backup and disaster recovery, and 24/7/365 help desk support. Provided through partnerships with Microsoft, Kaseya, Juniper Networks, and Datto.
- Security Systems and Installation: Sale and professional installation of commercial security camera systems, access control, alarm systems, environmental sensors, and related security infrastructure. Includes ongoing monitoring and support services.
- Professional Services and Support: Installation, training, maintenance, and on-demand support services. Includes service technician dispatch, ongoing account reviews, and supply replenishment bundled into managed service contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing following Business Technology Assessment |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Gray & Creech Office Solutions product offering
Product offeringCore offering
Gray & Creech Office Solutions sells, leases, and services office imaging equipment (multi-function copiers and printers from Sharp, Xerox, HP, Brother, Lexmark, and Epson) under Managed Print Services contracts that include automated supply replenishment, cloud-based print management, and cost accounting. It delivers Managed IT Services (24/7/365 help desk, network management, cybersecurity, dark web monitoring, backup and disaster recovery, and Xerox-powered RPA) and installs commercial Security Solutions (Verkada cloud cameras, access control, alarm systems, and environmental sensors) as a state-licensed security division.
Product overview
Gray & Creech Office Solutions is a unified office solutions platform offering three core service areas: Managed Print Services (including MFPs/copiers, printers, production print, cloud-based print management, and print software), Managed IT Services (including cybersecurity, dark web monitoring, RPA, and IT assessments), and Security Solutions (including Verkada cameras, access control, and environmental monitoring). The company operates as a Sharp Platinum and Xerox Platinum dealer and has been serving North Carolina businesses since 1922. Products range from core office equipment through add-on services like CareAR augmented reality support, HP Wolf Security, and interactive whiteboards, all backed by the company's managed services approach with reported 3.2-hour average response time.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Print Services
- MFPs / Copiers
Quantifiable outcome
- 3.2-hour average response time for maintenance and service calls
- +3 more outcomes
Companies that use Gray & Creech Office Solutions
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles3 records
Gray & Creech Office Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature5 records
Gray & Creech Office Solutions partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- SharpcoreSharp Platinum dealer status, representing the highest tier of partnership. Provides full range of Sharp MFPs, copiers, and production print equipment. Awarded Sharp 2019 Platinum Service Award.
- XeroxcoreXerox Platinum dealer status, the highest partnership tier with Xerox. BLI 2021 Line of the Year for Xerox copiers. Full range of Xerox printing and copying equipment.
- HPcoreAward-winning HP manufacturer partnership. HP Wolf Security offering. HP Poly products for video conferencing. Full portfolio of HP printers and imaging equipment.
- VerkadacoreAuthorized dealer of Verkada security cameras and access control systems. Gray & Creech Security is a division of Gray & Creech Office Solutions. Provides cloud-based hybrid security cameras with 10-year warranty.
- MicrosoftcoreLeading supplier for IT solutions. Microsoft 365 and related Microsoft technologies used in managed IT services delivery.
- KaseyacoreLeading IT management software supplier. Used for delivering managed IT services including network management and security solutions.
- DattocoreBackup and disaster recovery technology partner. Datto solutions used for business continuity and data protection services in managed IT offerings.
Scale indicators6 records
Recent moves4 records
Expansion highlights5 records
Gray & Creech Office Solutions competitors and assessment
Company assessmentBroad incumbents
- Xerox Holdings Corporation: Xerox is both a core OEM partner and a competitor: it sells direct managed print services and equipment nationally while operating a Platinum dealer program that includes Gray & Creech. The dual role creates channel tension but also makes Xerox the most relevant broad incumbent benchmark for Gray & Creech's print business.
- Sharp Electronics Corporation: Sharp is Gray & Creech's primary OEM partner (Platinum dealer status) and competes broadly in the same managed print and MFP market through its direct enterprise sales force and other dealer partners. Relevant as both partner and competitor shaping the addressable market.
Direct peers
- Marco Technologies: Marco Technologies is a Midwest-based managed services provider offering managed print, managed IT, copiers, and unified communications to SMB and mid-market customers. Closely analogous to Gray & Creech in product mix (print + IT) and customer profile, though larger and more geographically dispersed.
- Pacific Office Automation: Pacific Office Automation is one of the largest independent dealer networks for managed print, copiers, and document solutions on the U.S. West Coast. Comparable to Gray & Creech in dealer-based go-to-market, though operating at materially larger scale and across a different geography.
- Konica Minolta Business Solutions USA: Konica Minolta provides managed print services, MFPs, and production print equipment through direct and dealer channels to mid-market and enterprise customers. Directly competes with Gray & Creech's core managed print and copier offerings, including through dealer networks that overlap in regional markets.
- Gordon Flesch Company: Gordon Flesch is a long-standing, family-owned office technology dealer in the U.S. Midwest offering managed print, document management, and managed IT services. Directly comparable to Gray & Creech in ownership structure (family-owned), service breadth, and SMB customer focus.
- Ricoh USA: Ricoh USA is one of the largest direct providers of managed print services, multifunction devices, and document workflow solutions to U.S. businesses. Directly competes with Gray & Creech in the managed print / copier space, though at vastly larger scale and national footprint.
- EO Johnson Office Technologies: EO Johnson is a regional, family-owned provider of managed print, managed IT, and document workflow solutions primarily in the upper Midwest. Highly comparable business model to Gray & Creech with overlapping product pillars and similar regional SMB focus.
Regional players
- Carolina Office Solutions: Regional office technology and managed print provider operating in the Carolinas with overlapping SMB and mid-market customers. Comparable in size and regional scope, and a direct competitor for managed print and copier deals in NC markets adjacent to Gray & Creech's territory.
Emerging players
- Verkada: Verkada is the cloud-based physical security vendor whose products (cameras, access control, environmental sensors) Gray & Creech resells and integrates. While not a direct competitor, Verkada competes for end-customer security budgets and shapes the economics of Gray & Creech's security services line.
Market position
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Gray & Creech Office Solutions social profiles
Digital presenceGray & Creech Office Solutions compliance and trust
Trust signalCompliance5 records
Gray & Creech Office Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gray & Creech Office Solutions leadership team
Management profileNumber of profiles
Profiles2 records
Gray & Creech Office Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gray & Creech Office Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gray & Creech Office Solutions
What does Gray & Creech Office Solutions do?
Gray & Creech Office Solutions sells, leases, and services office imaging equipment (multi-function copiers and printers from Sharp, Xerox, HP, Brother, Lexmark, and Epson) under Managed Print Services contracts that include automated supply replenishment, cloud-based print management, and cost accounting. It delivers Managed IT Services (24/7/365 help desk, network management, cybersecurity, dark web monitoring, backup and disaster recovery, and Xerox-powered RPA) and installs commercial Security Solutions (Verkada cloud cameras, access control, alarm systems, and environmental sensors) as a state-licensed security division.
Is Gray & Creech Office Solutions a public or private company?
Gray & Creech Office Solutions is a private company. It is classified as family owned and is currently operating.
When was Gray & Creech Office Solutions founded?
Gray & Creech Office Solutions was founded in 1922. It employs 11 to 50 people.
Where is Gray & Creech Office Solutions based?
Gray & Creech Office Solutions is headquartered in Greensboro, United States, in the North America region.
How does Gray & Creech Office Solutions make money?
Five revenue lines are on record. Managed Print Services are the primary driver. The others are copier and Printer Hardware Sales, managed IT Services, security Systems and Installation and professional Services and Support.
Who are Gray & Creech Office Solutions's main competitors?
Broad incumbents on record are Xerox Holdings Corporation and Sharp Electronics Corporation. Direct peers are Marco Technologies, Pacific Office Automation, Konica Minolta Business Solutions USA, Gordon Flesch Company, Ricoh USA and EO Johnson Office Technologies. Carolina Office Solutions is listed as a regional player. Verkada is listed as an emerging player.
Does Gray & Creech Office Solutions have an API?
No public API is recorded for Gray & Creech Office Solutions.
What industry is Gray & Creech Office Solutions in?
Gray & Creech Office Solutions's product category is Office Technology and Managed Services. Its primary akta.pro industry code is BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals), with a secondary code of HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers). Its NAICS code is 532420 and its SIC code is 3570.