Aloha
Aloha is an AI-powered patient engagement SaaS platform serving 5,736+ small and mid-sized healthcare practices—primarily chiropractic, optometry, audiology, and other specialties—via scheduling, two-way texting, review generation, insurance verification, and an autonomous AI voice receptionist.
- Company typePrivate
- Founded-
- HeadquartersIrvine, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Aloha does
Aloha (formerly Review Wave) is a healthcare-focused SaaS company providing an AI-powered patient engagement platform to small and mid-sized medical practices. Founded in 2016 and headquartered in Irvine, California, the company serves 5,736+ active practices concentrated in chiropractic, optometry, audiology, and broader "Other" healthcare specialties. The platform consolidates multiple point solutions into a single dashboard: online scheduling, two-way SMS texting, automated review generation, digital intake forms, insurance verification, practice analytics, email marketing, SEO/website management, and a human-operated after-hours answering service.
The product architecture centers on an integration layer connecting to 40+ healthcare EHR and practice management systems (ChiroTouch, Eyefinity, Dentrix, eClinicalWorks, Kareo, AdvancedMD, Sycle, CounselEAR, Mindbody, and others) plus insurance networks (Aetna). Its flagship AI module, Charlie AI, operates as an autonomous voice-based receptionist that answers inbound calls 24/7 and books appointments without human intervention. The platform is HIPAA-compliant with an included Business Associate Agreement, warrantied at 97% text deliverability and 97% insurance verification accuracy.
Aloha operates a SaaS subscription model with annual or month-to-month billing, supplemented by usage-based text message overage fees ($0.01 per message beyond included credits), optional professional services, and domain/hosting revenue. Go-to-market combines self-serve online signup with white-glove onboarding and a direct sales team handling demo bookings via phone (800) 563 0469, supported by EHR partner channels and inbound organic search. The company has appeared on the Inc. 5000 list of fastest-growing private companies for five consecutive years (2020–2024) and has earned Top Workplace Orange County recognition.
Aloha firmographics
Firmographics- Name
- Aloha
- Legal name
- ALOHA, Inc.
- Website
- https://getaloha.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Aloha is an AI-powered patient engagement SaaS platform serving 5,736+ small and mid-sized healthcare practices—primarily chiropractic, optometry, audiology, and other specialties—via scheduling, two-way texting, review generation, insurance verification, and an autonomous AI voice receptionist.
- Ownership category
- akta.pro rank
Aloha industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
- akta.pro secondary industries
- Patient Intake, Digital Registration & eForms (HLACAEAF), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Appointment Scheduling & Online Booking (HLACADAA)
Keywords
Where Aloha is headquartered
LocationHeadquarters
- HQ city
- Irvine
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Aloha business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D
Revenue model
- SaaS Subscription (Platform): Annual subscription plan with automatic renewal, or Month-to-Month plan with 30-day cancellation notice. Core platform access includes scheduling, texting, automation, analytics, and integrations. Premium overage fees for text messages beyond included credits at $0.01 per message.
- Text Message Credits: Subscription packages include a specified number of text message credits. Overage fees charged at $0.01 per text message beyond included allocation. Recurring consumption-based revenue from high-volume texting practices.
- Professional Services (Optional): Implementation, training, and other professional services available as add-ons per Order Form. Dedicated onboarding and white-glove setup included standard.
- Domain Registration & Hosting: Website hosting and domain registration services provided as part of AI Website offering. Domain registration fees non-refundable.
- SEO & Listing Services: SEO dashboard and business listing management across 60+ directories available as part of platform or additional service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Annual Subscription Plan |
| Subscription | Monthly | Month-to-Month Plan |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Aloha product offering
Product offeringCore offering
Aloha sells an AI-powered patient engagement SaaS platform that bundles online scheduling, two-way business texting, automated review generation, real-time insurance verification, digital intake forms, patient recalls, web chat, email marketing, AI website/SEO management, and practice analytics into a single dashboard for healthcare practices. Its flagship Charlie AI acts as a 24/7 autonomous voice receptionist that answers phones, books appointments, and answers patient questions without staff intervention. The platform integrates natively with 40+ EHR and practice management systems and is sold primarily to SMB chiropractic, optometry, audiology, and other medical practices in the United States via annual or monthly subscriptions.
Product overview
Aloha is an all-in-one AI-powered patient engagement SaaS platform designed for healthcare practices (primarily chiropractic, optometry, audiology, and dental). Formerly known as Review Wave, the platform rebranded to Aloha in 2025 and bundles its capabilities under a unified dashboard. The product portfolio centers on the core Patient Engagement Platform, which integrates Online Scheduling, 5-Star Review Generation, Practice Analytics, Insurance Verification, Business Texting, Digital Intake Forms, Patient Recalls, Web Chat, Referral Engine, Social Proof, Email Marketing, Website + SEO, and an After Hours Answering Service. The flagship AI module is Charlie AI, an AI Receptionist that handles 24/7 phone answering and appointment booking autonomously. Additional AI modules include AI Automation (automated appointment reminders, follow-ups, lead nurturing, reactivation campaigns), AI-powered Website creation and management with SEO, and AI-driven Business Intelligence and predictive analytics. The platform also offers a Mobile Provider App, Call Pop, Missed Text, and eyeglass Warranties (for optometry). All modules share a unified dashboard and integrate with a broad range of third-party EHR and practice management systems including ChiroTouch, Kareo, Dentrix, eClinicalWorks, Eyefinity, Sycle, AdvancedMD, Mindbody, and Aetna, among many others.
Differentiator
Problem solved
Functional benefit
Brands
- Charlie AI: AI-powered receptionist that answers phones 24/7, schedules appointments, and answers questions when staff is busy.
Products and services
- Aloha AI Patient Engagement Platform All-in-one AI-powered patient engagement SaaS platform serving 5,736+ healthcare practices (chiropractic, optometry, audiology, and general medical); integrates online scheduling, two-way texting, review generation, AI receptionist, practice analytics, digital intake forms, insurance verification, web chat, marketing automation, and SEO into a single HIPAA-compliant dashboard.
- Charlie AI (AI Receptionist)
Quantifiable outcome
- 30% reduction in patient no-shows
- +6 more outcomes
Companies that use Aloha
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles3 records
Aloha technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration47 records
AI capability9 records
Feature12 records
Aloha partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core.
- ChiroTouchcoreNative integration with ChiroTouch chiropractic EHR system. Synchronizes scheduling, patient data, and automations. Highly referenced in customer testimonials with 'integrates amazing' feedback.
- EyefinitycoreIntegration with Eyefinity optometry practice management platform. Enables insurance verification, scheduling sync, and digital forms for eye care practices.
- eClinicalWorkscoreIntegration partnership for EHR/practice management synchronization. Listed among major EHR integrations on homepage.
- Dentrix (Henry Schein)coreIntegration with Dentrix dental practice management system. Part of 40+ EHR integration ecosystem.
- KareocoreIntegration with Kareo billing and practice management platform. Enables seamless data sync for independent practices.
- MindbodycoreIntegration with Mindbody wellness platform. Expands integration ecosystem beyond healthcare EHR systems.
- AetnacoreAetna insurance integration for real-time eligibility verification. Part of insurance verification engine network.
- Revolution EHRcoreIntegration with Revolution EHR for optometry practices. Enables insurance verification and scheduling sync.
- Platinum (ChiroPlus)coreIntegration with Platinum practice management system. Referenced in customer testimonials as working seamlessly.
- QSI (Vision Systems)coreIntegration with QSI/Vision Systems optometry software. Part of vision specialty integrations.
- PracticeStudio (EyeDoc)coreIntegration with PracticeStudio optometry EHR. Listed in integrations page.
- AdvancedMDcoreIntegration with AdvancedMD practice management for healthcare practices. Part of 40+ EHR integrations.
- Dr. ChronocoreIntegration with Dr. Chrono EHR platform. Listed among major EHR integrations.
- Jane AppcoreIntegration with Jane practice management platform. Listed in integrations showcase.
Scale indicators9 records
Recent moves7 records
Expansion highlights5 records
Aloha competitors and assessment
Company assessmentBroad incumbents
- Tebra (PatientPop): Tebra (formed by the merger of PatientPop and Kareo) is a broader practice growth and management platform serving independent medical practices with scheduling, patient communication, reviews, and billing. It competes with Aloha on patient engagement and has greater scale and capital resources.
- Podium: Podium is a broader customer communication and reviews platform serving healthcare, dental, and many other SMB verticals. While less healthcare-specialized than Aloha, it competes on reviews, webchat, and AI-powered patient messaging in overlapping customer segments.
Direct peers
- DemandHub: DemandHub provides review generation, webchat, two-way texting, and patient communication tools specifically tailored to healthcare practices. It competes directly with Aloha in the chiropractic, dental, and SMB medical verticals on reviews and patient engagement.
- Weave: Weave is a patient communication and engagement platform for small and mid-sized healthcare practices, offering two-way texting, appointment reminders, online reviews, and now AI-powered voice agents. It is the closest direct competitor to Aloha in the SMB healthcare communications category, overlapping on every core module Aloha sells.
- Birdeye: Birdeye is a customer experience and reviews platform with deep penetration in healthcare and dental SMBs. It competes directly with Aloha on review generation, messaging, and AI-driven patient communication, often serving overlapping customer profiles.
- RevenueWell: RevenueWell is a patient communication and marketing platform built for dental and medical practices, offering recall automation, two-way texting, and review generation. It targets the same SMB healthcare segments as Aloha with a similar product portfolio.
- NexHealth: NexHealth is a patient experience platform for dental and medical practices featuring online scheduling, two-way messaging, payments, and EHR integrations. It is a direct competitor on AI-driven patient engagement and EHR synchronization, particularly in dental and emerging medical verticals.
- Relatient: Relatient is a patient engagement platform offering appointment reminders, online scheduling, two-way texting, and broadcast messaging for medical groups and practices. It overlaps with Aloha's messaging and scheduling modules across similar ambulatory customer profiles.
- Luma Health: Luma Health is a patient engagement platform offering smart scheduling, two-way texting, automated outreach, and AI-driven workflow tools for healthcare practices and health systems. It overlaps with Aloha on automation, messaging, and scheduling, with a slightly broader ambulatory footprint.
- Solutionreach: Solutionreach is a long-standing patient engagement platform for dental, optometry, and medical practices, providing text/email reminders, recalls, surveys, and online scheduling. It competes head-to-head with Aloha in optometry and the broader SMB medical vertical with comparable functionality.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Aloha social profiles
Digital presenceAloha compliance and trust
Trust signalCompliance1 record
Aloha financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aloha leadership team
Management profileNumber of profiles
Profiles10 records
Aloha funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aloha M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aloha
What does Aloha do?
Aloha sells an AI-powered patient engagement SaaS platform that bundles online scheduling, two-way business texting, automated review generation, real-time insurance verification, digital intake forms, patient recalls, web chat, email marketing, AI website/SEO management, and practice analytics into a single dashboard for healthcare practices. Its flagship Charlie AI acts as a 24/7 autonomous voice receptionist that answers phones, books appointments, and answers patient questions without staff intervention. The platform integrates natively with 40+ EHR and practice management systems and is sold primarily to SMB chiropractic, optometry, audiology, and other medical practices in the United States via annual or monthly subscriptions.
Is Aloha a public or private company?
Aloha is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Aloha founded?
Aloha was founded in -1. It employs 51 to 100 people.
Where is Aloha based?
Aloha is headquartered in Irvine, United States, in the North America region.
How does Aloha make money?
Five revenue lines are on record. SaaS Subscription (Platform) is the primary driver. The others are text Message Credits, professional Services (Optional), domain Registration & Hosting and SEO & Listing Services.
Who are Aloha's main competitors?
Broad incumbents on record are Tebra (PatientPop) and Podium. Direct peers are DemandHub, Weave, Birdeye, RevenueWell, NexHealth, Relatient, Luma Health and Solutionreach.
Does Aloha have an API?
No public API is recorded for Aloha.
What industry is Aloha in?
Aloha's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up), with a secondary code of HLACAEAF, Patient Intake, Digital Registration & eForms. Its NAICS code is 513210 and its SIC code is 7372.