Aloha

What Aloha does

Aloha (formerly Review Wave) is a healthcare-focused SaaS company providing an AI-powered patient engagement platform to small and mid-sized medical practices. Founded in 2016 and headquartered in Irvine, California, the company serves 5,736+ active practices concentrated in chiropractic, optometry, audiology, and broader "Other" healthcare specialties. The platform consolidates multiple point solutions into a single dashboard: online scheduling, two-way SMS texting, automated review generation, digital intake forms, insurance verification, practice analytics, email marketing, SEO/website management, and a human-operated after-hours answering service.

The product architecture centers on an integration layer connecting to 40+ healthcare EHR and practice management systems (ChiroTouch, Eyefinity, Dentrix, eClinicalWorks, Kareo, AdvancedMD, Sycle, CounselEAR, Mindbody, and others) plus insurance networks (Aetna). Its flagship AI module, Charlie AI, operates as an autonomous voice-based receptionist that answers inbound calls 24/7 and books appointments without human intervention. The platform is HIPAA-compliant with an included Business Associate Agreement, warrantied at 97% text deliverability and 97% insurance verification accuracy.

Aloha operates a SaaS subscription model with annual or month-to-month billing, supplemented by usage-based text message overage fees ($0.01 per message beyond included credits), optional professional services, and domain/hosting revenue. Go-to-market combines self-serve online signup with white-glove onboarding and a direct sales team handling demo bookings via phone (800) 563 0469, supported by EHR partner channels and inbound organic search. The company has appeared on the Inc. 5000 list of fastest-growing private companies for five consecutive years (2020–2024) and has earned Top Workplace Orange County recognition.

Name

Aloha

Legal name

ALOHA, Inc.

Website

https://getaloha.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Aloha is an AI-powered patient engagement SaaS platform serving 5,736+ small and mid-sized healthcare practices—primarily chiropractic, optometry, audiology, and other specialties—via scheduling, two-way texting, review generation, insurance verification, and an autonomous AI voice receptionist.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

akta.pro secondary industries

Patient Intake, Digital Registration & eForms (HLACAEAF), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Appointment Scheduling & Online Booking (HLACADAA)

Keywords

• Patient engagement software
• Healthcare practice automation
• Online scheduling platform
• Review generation software
• Insurance verification tools

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D

Revenue model

1. SaaS Subscription (Platform): Annual subscription plan with automatic renewal, or Month-to-Month plan with 30-day cancellation notice. Core platform access includes scheduling, texting, automation, analytics, and integrations. Premium overage fees for text messages beyond included credits at $0.01 per message.
2. Text Message Credits: Subscription packages include a specified number of text message credits. Overage fees charged at $0.01 per text message beyond included allocation. Recurring consumption-based revenue from high-volume texting practices.
3. Professional Services (Optional): Implementation, training, and other professional services available as add-ons per Order Form. Dedicated onboarding and white-glove setup included standard.
4. Domain Registration & Hosting: Website hosting and domain registration services provided as part of AI Website offering. Domain registration fees non-refundable.
5. SEO & Listing Services: SEO dashboard and business listing management across 60+ directories available as part of platform or additional service.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Aloha sells an AI-powered patient engagement SaaS platform that bundles online scheduling, two-way business texting, automated review generation, real-time insurance verification, digital intake forms, patient recalls, web chat, email marketing, AI website/SEO management, and practice analytics into a single dashboard for healthcare practices. Its flagship Charlie AI acts as a 24/7 autonomous voice receptionist that answers phones, books appointments, and answers patient questions without staff intervention. The platform integrates natively with 40+ EHR and practice management systems and is sold primarily to SMB chiropractic, optometry, audiology, and other medical practices in the United States via annual or monthly subscriptions.

Product overview

Aloha is an all-in-one AI-powered patient engagement SaaS platform designed for healthcare practices (primarily chiropractic, optometry, audiology, and dental). Formerly known as Review Wave, the platform rebranded to Aloha in 2025 and bundles its capabilities under a unified dashboard. The product portfolio centers on the core Patient Engagement Platform, which integrates Online Scheduling, 5-Star Review Generation, Practice Analytics, Insurance Verification, Business Texting, Digital Intake Forms, Patient Recalls, Web Chat, Referral Engine, Social Proof, Email Marketing, Website + SEO, and an After Hours Answering Service. The flagship AI module is Charlie AI, an AI Receptionist that handles 24/7 phone answering and appointment booking autonomously. Additional AI modules include AI Automation (automated appointment reminders, follow-ups, lead nurturing, reactivation campaigns), AI-powered Website creation and management with SEO, and AI-driven Business Intelligence and predictive analytics. The platform also offers a Mobile Provider App, Call Pop, Missed Text, and eyeglass Warranties (for optometry). All modules share a unified dashboard and integrate with a broad range of third-party EHR and practice management systems including ChiroTouch, Kareo, Dentrix, eClinicalWorks, Eyefinity, Sycle, AdvancedMD, Mindbody, and Aetna, among many others.

Differentiator

Problem solved

Functional benefit

Brands

• Charlie AI: AI-powered receptionist that answers phones 24/7, schedules appointments, and answers questions when staff is busy.

Products and services

• Aloha AI Patient Engagement Platform All-in-one AI-powered patient engagement SaaS platform serving 5,736+ healthcare practices (chiropractic, optometry, audiology, and general medical); integrates online scheduling, two-way texting, review generation, AI receptionist, practice analytics, digital intake forms, insurance verification, web chat, marketing automation, and SEO into a single HIPAA-compliant dashboard.
• Charlie AI (AI Receptionist)

Quantifiable outcome

• 30% reduction in patient no-shows
• +6 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration47 records

AI capability9 records

Feature12 records

Partnerships

14 partnerships are on record, tiered core.

• ChiroTouchcoreTechnology or IntegrationNative integration with ChiroTouch chiropractic EHR system. Synchronizes scheduling, patient data, and automations. Highly referenced in customer testimonials with 'integrates amazing' feedback.
• EyefinitycoreTechnology or IntegrationIntegration with Eyefinity optometry practice management platform. Enables insurance verification, scheduling sync, and digital forms for eye care practices.
• eClinicalWorkscoreTechnology or IntegrationIntegration partnership for EHR/practice management synchronization. Listed among major EHR integrations on homepage.
• Dentrix (Henry Schein)coreTechnology or IntegrationIntegration with Dentrix dental practice management system. Part of 40+ EHR integration ecosystem.
• KareocoreTechnology or IntegrationIntegration with Kareo billing and practice management platform. Enables seamless data sync for independent practices.
• MindbodycoreTechnology or IntegrationIntegration with Mindbody wellness platform. Expands integration ecosystem beyond healthcare EHR systems.
• AetnacoreTechnology or IntegrationAetna insurance integration for real-time eligibility verification. Part of insurance verification engine network.
• Revolution EHRcoreTechnology or IntegrationIntegration with Revolution EHR for optometry practices. Enables insurance verification and scheduling sync.
• Platinum (ChiroPlus)coreTechnology or IntegrationIntegration with Platinum practice management system. Referenced in customer testimonials as working seamlessly.
• QSI (Vision Systems)coreTechnology or IntegrationIntegration with QSI/Vision Systems optometry software. Part of vision specialty integrations.
• PracticeStudio (EyeDoc)coreTechnology or IntegrationIntegration with PracticeStudio optometry EHR. Listed in integrations page.
• AdvancedMDcoreTechnology or IntegrationIntegration with AdvancedMD practice management for healthcare practices. Part of 40+ EHR integrations.
• Dr. ChronocoreTechnology or IntegrationIntegration with Dr. Chrono EHR platform. Listed among major EHR integrations.
• Jane AppcoreTechnology or IntegrationIntegration with Jane practice management platform. Listed in integrations showcase.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Tebra (PatientPop): Tebra (formed by the merger of PatientPop and Kareo) is a broader practice growth and management platform serving independent medical practices with scheduling, patient communication, reviews, and billing. It competes with Aloha on patient engagement and has greater scale and capital resources.
• Podium: Podium is a broader customer communication and reviews platform serving healthcare, dental, and many other SMB verticals. While less healthcare-specialized than Aloha, it competes on reviews, webchat, and AI-powered patient messaging in overlapping customer segments.

Direct peers

• DemandHub: DemandHub provides review generation, webchat, two-way texting, and patient communication tools specifically tailored to healthcare practices. It competes directly with Aloha in the chiropractic, dental, and SMB medical verticals on reviews and patient engagement.
• Weave: Weave is a patient communication and engagement platform for small and mid-sized healthcare practices, offering two-way texting, appointment reminders, online reviews, and now AI-powered voice agents. It is the closest direct competitor to Aloha in the SMB healthcare communications category, overlapping on every core module Aloha sells.
• Birdeye: Birdeye is a customer experience and reviews platform with deep penetration in healthcare and dental SMBs. It competes directly with Aloha on review generation, messaging, and AI-driven patient communication, often serving overlapping customer profiles.
• RevenueWell: RevenueWell is a patient communication and marketing platform built for dental and medical practices, offering recall automation, two-way texting, and review generation. It targets the same SMB healthcare segments as Aloha with a similar product portfolio.
• NexHealth: NexHealth is a patient experience platform for dental and medical practices featuring online scheduling, two-way messaging, payments, and EHR integrations. It is a direct competitor on AI-driven patient engagement and EHR synchronization, particularly in dental and emerging medical verticals.
• Relatient: Relatient is a patient engagement platform offering appointment reminders, online scheduling, two-way texting, and broadcast messaging for medical groups and practices. It overlaps with Aloha's messaging and scheduling modules across similar ambulatory customer profiles.
• Luma Health: Luma Health is a patient engagement platform offering smart scheduling, two-way texting, automated outreach, and AI-driven workflow tools for healthcare practices and health systems. It overlaps with Aloha on automation, messaging, and scheduling, with a slightly broader ambulatory footprint.
• Solutionreach: Solutionreach is a long-standing patient engagement platform for dental, optometry, and medical practices, providing text/email reminders, recalls, surveys, and online scheduling. It competes head-to-head with Aloha in optometry and the broader SMB medical vertical with comparable functionality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/reviewwave
• YouTubeyoutube.com/channel/UC005XWy5mgCVpr9bcGy_V8A
• Facebookfacebook.com/reviewwave
• Instagraminstagram.com/get.aloha
• LinkedInlinkedin.com/company/getaloha

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aloha