Nueve Once

What Nueve Once does

Nueve Once (legal entity Grupo Nueve Once, C.A.) is a privately held Venezuelan healthcare delivery platform operating since the early 2010s and headquartered in Caracas with 127 employees. The company provides a multi-channel portfolio of urgency and preventive care services: two owned physical urgency centers in Caracas (El Rosal and La Candelaria), a nationwide network of qualified allied centers, telemedicine consultations, home medical visits, ambulance transfers, diagnostic imaging (X-rays and ultrasound), laboratory tests, and specialist appointment coordination. Patient access is mediated by a 24/7 contact center, a WhatsApp-based virtual assistant (NOA) for triage and service coordination, and a Progressive Web App for self-service booking and account management.

The company serves three primary customer segments: insured individuals whose policies are administered through 11 partner insurance companies (Hispana de Seguros, Banco del Tesoro, Estar Seguros, La Previsora, Seguros Miranda, Real Seguros, Seguros Horizonte, Banesco Seguros, Humanitas, Seguros Venezuela, Seguros Caracas), self-paying private individuals (particulares), and corporate enterprises purchasing employee wellness programs. Revenue mechanics combine subscription-style recurring contracts with insurance partners (multi-year), transaction-based private-pay fees (with quote-based pricing and diverse payment methods including Pago Móvil, point-of-sale, bank transfer, USD and Bs cash, and Cashea BNPL), and managed services for corporate wellness clients. The go-to-market is hybrid: sales-led for B2B insurance and corporate channels, and direct-to-consumer via the urgency centers, telemedicine, home visits, and self-service digital channels.

The company self-reports 950,000+ patients served cumulatively and a 95% emergency resolution rate. No revenue, funding, headcount history, or ownership disclosures are available in the source material, and corporate, operational, and financial transparency is limited.

Name

Nueve Once

Legal name

Grupo Nueve Once, C.A.

Website

https://gruponueveonce.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Nueve Once is a Venezuelan multi-channel healthcare delivery platform operating urgency centers, telemedicine, home visits, and ambulance services in Caracas, with national reach via an allied network and 11 insurance partnerships.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

akta.pro secondary industries

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB)

Keywords

• Emergency medical services
• Telemedicine consultations
• Home medical visits
• Diagnostic imaging
• Ambulance services

Headquarters

HQ city

Caracas

HQ country

Venezuela

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Insurance Company Agreements: Revenue from agreements with insurance companies (aseguradoras) who partner with Nueve Once to provide urgency care, telemedicine, and preventive services to their policyholders. B2B contractual relationships with major Venezuelan insurers.
2. Out-of-Pocket / Private Pay: Fee-for-service payments from private individuals (particulares) who access services without insurance coverage. Payment methods include Pago Móvil, Point of Sale, Bank Transfer, Cash (USD and Bs), and Cashea.
3. Corporate Employee Wellness: B2B services for empresas to support employee health and wellness programs, optimizing workforce productivity and providing urgency care access for staff.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Nueve Once operates a national network of urgency care centers and allied medical facilities in Venezuela, delivering 24/7 emergency care, telemedicine consultations, home medical visits, ambulance transfers, diagnostic imaging, laboratory tests, and specialist appointments. Services are offered to insured policyholders, self-paying individuals, and corporate clients through two owned Caracas centers, a nationwide allied-facility network, and digital access via a WhatsApp chatbot, progressive web application, and toll-free phone lines.

Product overview

Nueve Once is a healthcare platform operating a unified service portfolio centered around emergency care and preventive medicine. The core offering consists of a national network of physical emergency centers (Red de Urgencias Nueve Once), supplemented by telemedicine consultations, home medical assistance, ambulance transfers, diagnostic imaging (X-rays and ultrasound), specialist appointments, and laboratory services. The platform differentiates through its NOA virtual assistant (WhatsApp chatbot) and PWA for digital access. Services are available 24/7 to both insured individuals through partner insurance companies and private patients.

Differentiator

Problem solved

Functional benefit

Products and services

• Red de Urgencias Nueve Once

Quantifiable outcome

• 95% of medical emergencies resolved effectively for patients
• +2 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered core.

• Hispana de SeguroscoreChannel Partner/ Reseller/ DistributorMajor Venezuelan insurance company. Nueve Once provides urgency care, telemedicine, and preventive services to Hispana de Seguros policyholders through this partnership.
• Banco del TesorocoreChannel Partner/ Reseller/ DistributorState-owned bank with insurance operations. Partnership provides Nueve Once healthcare services to Banco del Tesoro insurance policyholders.
• Estar SeguroscoreChannel Partner/ Reseller/ DistributorVenezuelan insurance company. Nueve Once serves as an in-network healthcare provider for Estar Seguros policyholders.
• La PrevisoracoreChannel Partner/ Reseller/ DistributorEstablished Venezuelan insurer. Partnership enables La Previsora policyholders to access Nueve Once urgency and preventive care services.
• Seguros MirandacoreChannel Partner/ Reseller/ DistributorRegional Venezuelan insurance company. Nueve Once provides healthcare services to Seguros Miranda policyholders.
• Real SeguroscoreChannel Partner/ Reseller/ DistributorVenezuelan insurance provider. Partnership allows Real Seguros customers to use Nueve Once services as an in-network provider.
• Seguros HorizontecoreChannel Partner/ Reseller/ DistributorVenezuelan insurance company. Nueve Once serves as a healthcare provider for Seguros Horizonte policyholders.
• Banesco SeguroscoreChannel Partner/ Reseller/ DistributorPart of the Banesco financial group, one of Venezuela's largest banks. Partnership provides Nueve Once services to Banesco Seguros policyholders.
• HumanitascoreChannel Partner/ Reseller/ DistributorVenezuelan insurance company. Nueve Once provides urgency care and preventive services to Humanitas policyholders.
• Seguros VenezuelacoreChannel Partner/ Reseller/ DistributorMajor Venezuelan insurance provider. Partnership enables policyholders to access Nueve Once healthcare network.
• Seguros CaracascoreChannel Partner/ Reseller/ DistributorCaracas-based insurance company. Nueve Once serves as an in-network provider for Seguros Caracas policyholders.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Teladoc Health: Global incumbent in virtual care offering 24/7 telehealth, chronic care, and mental health to insurers, employers, and consumers. Comparable as a broad incumbent serving the same payer and employer channels, though at vastly greater scale.
• Amwell: US telehealth platform serving health systems, insurers, and employers with on-demand virtual urgent care. Comparable as a broad incumbent in the payer-sponsored and employer virtual care segment that overlaps with Nueve Once's B2B virtual care offering.

Direct peers

• Carbon Health: US-based hybrid urgent care and primary care operator combining physical clinics, telehealth, and home visits. Closely mirrors Nueve Once's multi-channel urgent care + telemedicine + home visit model, though in a developed market.
• K Health: AI-driven virtual urgent care and primary care platform with chat-based triage and on-demand virtual visits. Comparable to Nueve Once's NOA chatbot-driven triage and 24/7 on-demand virtual care model.
• DispatchHealth: On-demand home-based medical care provider offering urgent care, hospital-level care, and telemedicine. Comparable to Nueve Once's home medical assistance and ambulance-adjacent acute care delivery in the home setting.

Regional players

• Keralty: Colombian integrated healthcare network operating clinics, home care, telemedicine, and insurance partnerships across Latin America. Comparable as a LatAm peer with hybrid physical + digital + insurance-payer model similar to Nueve Once.
• Sofía: Mexico-based digital health insurer and on-demand care platform combining telemedicine, in-network providers, and B2B distribution. Comparable LatAm peer with insurance + on-demand care hybrid, though operating in Mexico rather than Venezuela.

Emerging players

• Doctoralia: Patient-doctor booking and telehealth platform operating across Latin America. Comparable as a regional emerging player connecting patients to specialists and virtual consultations, intersecting with Nueve Once's specialist appointment and telemedicine offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/grupo-nueve-once

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nueve Once