Home Support Association

Name

Home Support Association

Legal name

Home Support Association

Website

https://homesupport.org.au

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (623990)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• NDIS disability services
• Support coordination
• Plan management
• Community participation
• Daily living support

Headquarters

HQ city

Rockhampton, QLD

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS-Funded Disability Support Services: HSA generates revenue through providing registered NDIS disability support services to participants. Services include daily living support, social and community participation, group activities, supported living options, support coordination, and plan management. All pricing aligns with the NDIS Price Guide, and the organization can pay invoices from both registered and unregistered NDIS providers for plan management clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Home Support Association is a registered NDIS provider delivering client-led disability support services across Rockhampton, Capricorn Coast and Mount Morgan in Queensland, Australia. Core offerings include daily living support, supported living options, support coordination, social and community participation, plan management (First Base), and group/centre-based activities at dedicated community venues such as the Wandal Community Garden. Programs such as Groovy Mood Food, Learn 4 Life, and Social Events provide skill-building, social engagement, and community inclusion opportunities for NDIS participants.

Product overview

Home Support Association (HSA) offers a comprehensive suite of disability support services under the NDIS framework, organized as multiple interconnected service lines. The core offering includes Daily Living support, Supported Living Options, Support Coordination, Social & Community Participation, and First Base Plan Management. These services are complemented by Group & Centre Based Activities held at dedicated facilities including the Wandal Community Garden, with specific programs such as Groovy Mood Food (culinary skills), Learn 4 Life (life skills education), and various social events. All services operate from HSA's Rockhampton location in Queensland, Australia.

Differentiator

Problem solved

Functional benefit

Brands

• First Base: Plan Management service offered by Home Support Association

Products and services

• Daily Living
• Group & Centre Based Activities Structured group programs including Groovy Mood Food, Wandal Community Garden, Learn 4 Life, and Social Events that provide skill-building and social engagement opportunities for NDIS participants.
• Supported Living Options Residential support services for individuals requiring ongoing assistance with daily living in supported accommodation settings.
• Support Coordination Assistance with navigating the NDIS system, connecting participants with service providers, and managing support plans.
• Social & Community Participation Support for individuals to engage in community activities, build social connections, and participate in leisure and recreation programs.
• First Base – Plan Management Financial management service for NDIS participants that handles invoice processing, provider payments, and budget monitoring, enabling flexibility and control without administrative burden. The service accepts invoices from both registered and unregistered NDIS providers.
• Groovy Mood Food Food preparation and cooking program that teaches participants culinary skills and healthy eating habits in a social environment.
• Wandal Community Garden Community garden space where participants engage in horticulture, outdoor activities, and social gatherings.
• Learn 4 Life Educational and skills development program focusing on life skills, independence, and personal growth.
• Social Events Organized social activities including Walking Group, Gaming Nexus, Dungeons & Dragons, Footy Fitness, Jamming Out, Movie Nights, and themed social nights that promote community engagement and peer connections.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Employment HerominorChannel Partner/ Reseller/ DistributorHSA uses Employment Hero's job platform to advertise current vacancies and accept applications for office and front-line support worker positions. This enables HSA to reach potential employees through a professional recruitment platform.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• Achieve Australia: NDIS-registered nonprofit providing supported independent living, daily living, community participation and plan management in NSW. Closely comparable to HSA on nonprofit governance, participant-led model and SIL focus.
• Sunnyfield: NDIS-registered nonprofit providing accommodation, daily living, community participation and plan management. Closely aligned with HSA in nonprofit structure, service breadth and mission-driven positioning in the disability sector.
• My Plan Manager: Specialist NDIS plan management provider. Directly comparable to HSA's First Base Plan Management offering and competes for the same plan management wallet share within Queensland NDIS participants.
• Multicap: Queensland-headquartered NDIS-registered nonprofit providing supported accommodation, daily living, community participation and allied health services. Closest geographic peer to HSA within the Queensland disability services market.

Broad incumbents

• Northcott: Established NSW-based NDIS provider offering accommodation, daily living, plan management, therapies and community participation. Comparable in service scope to HSA and a likely competitor if HSA expands interstate or within QLD.
• Life Without Barriers: One of Australia's largest NDIS-registered disability service providers offering daily living, supported independent living, and community participation across all states. Directly comparable to HSA in service mix, but operates at national scale and competes with HSA in the Queensland market.
• Aruma: Large national NDIS provider delivering supported independent living, daily living, community participation and plan management. Comparable to HSA's full-service NDIS approach but at significantly larger scale and geographic footprint.

Emerging players

• Mable: NDIS-registered digital marketplace connecting participants directly with independent support workers. Represents the tech-enabled alternative to traditional providers like HSA and could disintermediate portion of HSA's daily living and community participation revenue.
• Hireup: NDIS platform enabling participants to find, hire and manage their own support workers directly. Competes with HSA's matched support worker model and represents a structural alternative to traditional provider-led service delivery.

Others

• Local Area Coordinator (NDIA LAC Partners): NDIA-funded Local Area Coordinators deliver plan connection, community linkages and NDIS access support. They are referral partners for HSA rather than direct competitors but influence participant routing to providers like HSA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/home-support-association

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Home Support Association