Hoteligy

What Hoteligy does

Hoteligy is a privately held Spanish hospitality technology company founded in 2017 (originally as Ticketpoint) and headquartered in Adeje, Tenerife, with a LATAM hub in Mexico City. The company operates a unified digital platform for hotel guest experience, comprising a centralized CMS 360 that connects guest-facing touchpoints: a progressive WebApp, in-room Smart TV applications, a corporate TV channel via media players, interactive kiosks/totems with NFC readers, digital signage, and electronic buffet labels. On top of this core, Hoteligy sells 18 operational modules covering restaurant reservations, spa management, sunbed booking, mini club registration, satisfaction surveys, occupancy control, requests/incidents, digital room service, QR ordering, pre-check-in, express checkout, item lending, vehicle tracking, security control, digital menus, activity booking, and excursions. The platform integrates with 34+ PMS and adjacent systems including Oracle Opera, Protel, WinHotel, Sihot, SAP, Stripe, Redsys, ASSA ABLOY, and Salto Systems.

The company serves 500+ hotels across 20+ countries, with a customer base that includes enterprise chains such as Iberostar, H10 Hotels, Princess Hotels, Radisson Blu, Sheraton/Marriott, Pierre & Vacances, Dreams by Hyatt, and Tivoli Hotels, alongside mid-market resorts. The platform supports 20 million+ end-user interactions annually and operates in 11+ languages. Hoteligy is bootstrapped and founder-owned (no external funding rounds disclosed), with a team of approximately 21 professionals across offices in Spain, Mexico, Colombia, and Venezuela. Revenue is generated through a modular SaaS subscription model (monthly billing, no long-term contracts), hardware sales for kiosks and media players, and professional services for the 2-week implementation cycle. The company reports -40% reception queries, +60% hotel services usage, and +25% guest satisfaction as average outcomes across its installed base. A 2026 platform rewrite is underway, including a new CMS, AiChat AI assistant, captive WiFi portal, and redesigned webapp and Smart TV applications, with announced expansion into Bogota, Miami, Dubai, and a China logistics hub.

Name

Hoteligy

Legal name

Hoteligy S.L.

Website

https://hoteligy.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Hoteligy is a bootstrapped Spanish hospitality SaaS company providing a unified CMS 360 platform that connects hotel guest-facing touchpoints (WebApp, Smart TV, kiosks, digital signage, buffet labels) and 18 operational modules, serving 500+ hotels across 20+ countries with a modular subscription-plus-hardware model.

Ownership category

akta.pro rank

Product category

Hotel Guest Experience Software

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Digital Check-in/Check-out & Keyless Entry (THALACAG)

akta.pro secondary industry

Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)

Keywords

• Hotel digitization platform
• Guest experience software
• Hospitality content management
• Interactive hotel kiosks
• Hotel technology solutions

Headquarters

HQ city

Adeje, Tenerife

HQ country

Spain

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Platform Subscription (SaaS): Recurring subscription model for access to CMS platform and modules. Modular pricing where hotels activate only the solutions they need and expand over time. No long-term contracts required ('Sin permanencia').
2. Hardware Sales: Sale of physical hardware including interactive kiosks, media players for TV channels, digital signage displays, and NFC/RFID readers. Hardware integrated with software platform.
3. Professional Services: Implementation services with 2-week deployment timeline. Setup, configuration, and training services for hotel onboarding.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Hoteligy provides a unified digital platform ecosystem for hotels and resorts, centered on CMS Unificado 360, a centralized content management system that connects guest-facing touchpoints (WebApp, Smart TV, interactive kiosks, digital signage, electronic buffet labels, and in-room TV channels) with hotel operations management. The platform includes AiChat, an AI-powered multilingual virtual assistant responding to guests 24/7, plus 18 operational modules (restaurant reservations, spa management, sunbed booking, pre-check-in, express checkout, QR ordering, etc.) and bundled hardware (kiosks, media players, NFC/RFID readers). It targets vacation and all-inclusive hotels, with 34+ PMS/payment integrations and 2-week implementation.

Product overview

Hoteligy is a hotel digitization platform providing a unified ecosystem of interconnected solutions and modules. The core architecture centers on CMS Unificado 360, a centralized content management platform that connects all guest-facing products: WebApp de Huéspedes (mobile web application), Etiquetas Buffet (electronic shelf labels), Pantallas Informativas (digital signage), Tótems Interactivos (interactive kiosks), Canal TV Corporativo (in-room TV channel), App Smart TV (Smart TV interface), and App Corporativa (chain management app). AiChat provides AI-powered virtual assistance integrated across all touchpoints. The platform offers 18 operational modules including restaurant reservations, spa management, sunbed booking, mini club registration, satisfaction surveys, crowd control, requests management, digital room service, QR ordering, online pre-check-in, express checkout, item lending, vehicle tracking, security control, digital menus, activity booking, and excursions. Hotels activate only the modules they need, scaling as operations evolve. The platform integrates with major PMS systems including Oracle Opera, Protel, WinHotel, and payment gateways like Stripe and Redsys. With 500+ active hotels across 20+ countries, Hoteligy focuses on the vacation and all-inclusive hotel segment.

Differentiator

Problem solved

Functional benefit

Brands

• AiChat: AI-powered virtual assistant that answers guest questions 24/7 in their language, integrated into webapp, Smart TV, and totems.

Products and services

• CMS Unificado 360 Unified content management system that manages all Hoteligy solutions (webapp, screens, totems, Smart TV, buffet labels, AiChat) from a single platform, enabling hotel staff to update content, menus, schedules, and services in real time. For hotel operations and IT teams managing guest-facing digital touchpoints.
• WebApp de Huéspedes Guest-facing web application accessible via mobile browser without downloads. Delivers hotel information, services, menus, maps, and activities directly to guest smartphones with up to 11 languages and automatic language detection. For hotel guests at check-in.
• Etiquetas Buffet (Electronic Buffet Labels) Digital electronic labels for buffet stations displaying allergens, ingredients, languages, and real-time updates. Eliminates need for printed menus and enables instant menu changes. For hotel F&B operations serving all-inclusive and buffet-style restaurants.
• Pantallas Informativas (Digital Signage) Digital signage displays for common areas showing schedules, events, dynamic content, and hotel information. Updates in real time from the CMS 360 platform. For hotels' common areas, lobbies, and entertainment zones.
• Tótems Interactivos (Interactive Kiosks) Interactive self-service kiosks and totems for lobby, spa, pool, and common areas. Supports 24/7 check-in, checkout, service reservations, and information access with NFC/RFID reader, thermal printer, and multilingual interface. Multiple form factors available (floor-standing, tabletop, wall-mounted, TPV). For hotels' lobby and common-area self-service operations.
• Canal TV Corporativo (In-Room Hotel TV Channel) In-room TV channel system delivering hotel programming, events, promotions, and information via Channel #0. Includes weather widgets, activity schedules, and dynamic content management via mediaplayer hardware with Intel processor, 4GB RAM, SSD storage, and dual-band WiFi. For hotel in-room entertainment and information.
• App Smart TV (Smart TV Guest Application) Interactive Smart TV application turning in-room television into a digital service hub. Displays menus, schedules, weather, flight information, QR menus, and welcome content in up to 11 languages. For hotel guests via in-room Smart TVs.
• App Corporativa (Hotel Chain Corporate App)

Quantifiable outcome

• 40% reduction in reception queries
• +3 more outcomes

Named customers24 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability2 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Oracle OperacoreTechnology or IntegrationPMS (Property Management System) integration allowing Hoteligy platform to sync guest data, reservations, and operational information with Oracle Opera systems deployed in enterprise hotels.
• StripecoreTechnology or IntegrationPayment gateway integration enabling secure payment processing for in-app purchases, service reservations, and upsell transactions within the Hoteligy platform.
• ASSA ABLOYcoreTechnology or IntegrationDoor lock/access control integration for hotel room access via mobile keys, enabling seamless guest experience through Hoteligy's corporate app.
• Salto SystemscoreTechnology or IntegrationElectronic lock and access control system integration for mobile key functionality and secure hotel access.
• ProtelmajorTechnology or IntegrationPMS integration with Protel hotel management software, enabling data synchronization and operational connectivity.
• WinHotelmajorTechnology or IntegrationPMS integration with WinHotel property management system for hospitality operations connectivity.
• SihotmajorTechnology or IntegrationPMS integration with Sihot hotel management system for operational data synchronization.
• SAPmajorTechnology or IntegrationEnterprise system integration with SAP for hotel chain operations and financial management connectivity.
• RedsysmajorTechnology or IntegrationSpanish payment gateway integration for secure transaction processing, particularly relevant for European hotel deployments.
• ICEX/NEOTURI (EU Export Program)minorStrategic or Co-development PartnerHoteligy S.L. participated in the ICEX-Next export initiation program with support from ICEX and EU FEDER funds, contributing to company's international growth strategy.

Scale indicators8 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Alice (Actabl): Alice is a hotel operations and guest experience platform that provides guest messaging, digital concierge, and operational task management. It directly competes with Hoteligy's WebApp, AiChat, and operational module offerings for similar hotel chains.
• Guestline: Guestline delivers a cloud hospitality platform with PMS, booking engine, and guest experience tools for hotels. It targets similar independent and chain hotel customers as Hoteligy, with overlapping digital check-in, guest communication, and operational modules.
• Canary Technologies: Canary Technologies provides mobile check-in/out, digital concierge, and guest-facing solutions for hotels. Its digital guest journey capabilities directly overlap with Hoteligy's pre-check-in, kiosk, and guest WebApp offerings.
• Mews: Mews is a hospitality operations platform offering PMS, POS, and guest experience tools for hotels and hostels. It directly competes with Hoteligy in the hotel digitization stack, particularly for properties seeking integrated, cloud-native guest-experience and operations solutions.
• Duve: Duve offers a guest experience platform including digital check-in, upselling, communication, and guest app for hotels. It directly overlaps with Hoteligy's WebApp, AiChat, kiosk, and pre-check-in modules for the same boutique and resort hotel segment.
• Cloudbeds: Cloudbeds provides a unified hospitality platform combining PMS, channel manager, booking engine, and guest experience features. It targets independent hotels and chains globally and competes with Hoteligy's CMS 360 ecosystem for the same hotel customer budget.
• Hotelkit: Hotelkit is a hotel operations and team communication platform focused on streamlining internal workflows. It complements or competes with Hoteligy's operational modules (requests, incidents, satisfaction surveys) for the same hotel operations buyer.
• Stayntouch: Stayntouch is a cloud-based PMS focused on guest-centric hotel operations including mobile check-in and keyless entry. It overlaps with Hoteligy's integrations with PMS systems and provides guest-experience features directly competitive with the WebApp and kiosk modules.
• Akia: Akia provides a guest experience platform with messaging, check-in, upsells, and digital concierge for hotels and vacation rentals. It overlaps with Hoteligy's guest communication, WebApp, and upselling modules for similar boutique and resort customers.

Broad incumbents

• Shiji Group: Shiji Group is a global hospitality technology provider offering PMS, POS, CRS, and guest-experience platforms for hotel chains and enterprises. It is a broader incumbent with portfolio offerings that overlap with Hoteligy's hospitality tech stack, particularly at large hotel chain customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hoteligy

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hoteligy