KVT - Notdienst Service GmbH

What KVT - Notdienst Service GmbH does

KVT – Notdienst Service gGmbH is a Weimar-based, non-profit (gGmbH) operational entity affiliated with the Kassenärztliche Vereinigung Thüringen (KVT) that exclusively operates the 116117 patient service dispatch center for the German state of Thuringia. Founded in July 2015 and live since October 2015, the company coordinates all after-hours and out-of-hours medical, dental, pharmacy and veterinary emergency contacts through a single, toll-free 24/7 hotline, supplemented by an urgent-care clinic (Akutpraxis Gera), video/telephone consultations, and online self-assessment tools. Its infrastructure spans 29 on-call medical practices (Bereitschaftsdienstpraxen), 53 area coordinators (Obleute), and a mobile house-call service covering ~2.1 million residents statewide, having processed more than 1.7 million assistance requests over the past decade (315,000+ in 2024 alone).

The company's technology stack centers on a fully in-house-developed Patientenleitsystem (PLS) launched in 2025 — a proprietary case-intake, triage and dispatch platform that, in its first three months, handled 107,056 cases including 80,278 physician on-call requests, 20,492 house-call dispatches, and 26,779 appointment-service cases, plus over 10,000 chat messages. Operational triage relies on the Zi-commissioned SmED (Structured Medical Initial Assessment) system, with the federally funded FAST Track project layering conversational AI (voice and chat bots) over the call queue to fast-track high-urgency cases; telemedicine (video + telephone) has delivered 12,000+ consultations since October 2022. Patient-facing digital tools include the Patienten-Navi-online chatbot (also reachable via patient.smed.health) for symptom self-assessment and routing recommendations.

KVT operates as a non-profit under German statutory health-insurance law, deriving its revenues primarily from mandatory physician levies (Umlage) on KVT-member honoraria that fund the physician on-call service, with secondary funding from public innovation-project grants (e.g., the Innovationsausschuss / G-BA–backed FAST Track project, 01VSF22028, 2023–2025) and ad-hoc COVID-era coordination contracts with state health authorities. No direct patient billing occurs; all 116117 services are free to end-users. Distribution is exclusively direct: the 116117 hotline, walk-in/appointment urgent-care (Gera), and self-serve web portals — with no resellers, channel partners, or paying enterprise customers.

Name

KVT - Notdienst Service GmbH

Legal name

KVT – Notdienst Service gGmbH

Website

https://kvt-nd-service.de

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

KVT – Notdienst Service gGmbH is a non-profit operator of the 116117 medical dispatch center in Weimar, providing state-wide after-hours medical, dental, pharmacy and veterinary coordination for the residents of Thuringia, Germany.

Ownership category

akta.pro rank

Product category

Medical On-Call Dispatch Services

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219), Telephone Call Centers (56142)

SIC

Services-Health Services (8000)

akta.pro industry

PRIMARYHLALAJAC

Nurse Triage & Clinical Call-Center Teletriage Platforms

Healthcare & Life Sciences/Telehealth Platforms/Urgent Care & On-Demand Triage Telehealth Platforms

SECONDARYHLAFADAJ

Virtual Urgent Care & On-Demand Teletriage Services

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency & Urgent Care Services

Keywords

• Medical on-call dispatch
• Patient triage coordination
• Telemedicine consultations
• Urgent care coordination
• Appointment scheduling services

Headquarters

HQ city

Weimar

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Statutory Health Insurance Reimbursement: As a non-profit organization (gGmbH) affiliated with the Kassenärztliche Vereinigung Thüringen (KVT), the company is funded through the statutory health insurance system. The physician on-call service is financed by practicing physicians through a levy (Umlage) on their honoraria. The organization coordinates and operates services mandated by the statutory health insurance framework, including the 116117 patient service and appointment service.
2. Public Funding and Project Grants: The organization participates in publicly funded innovation projects, such as the FAST Track project (01VSF22028), funded by the Innovationsausschuss des G-BA with DLR as project sponsor, with a project period from 2023 to 2025. Additional services during the COVID-19 pandemic (test and vaccination coordination) were funded through public health authorities.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

KVT – Notdienst Service gGmbH operates the 116117 Vermittlungszentrale in Weimar as a 24/7 dispatch center for after-hours medical coordination across the state of Thuringia. The service routes patients to physician on-call practices, dispatches house-call deployments for immobile patients, provides telemedical video and telephone consultations, coordinates dental emergencies, supplies pharmacy duty information, routes veterinary emergency calls, and schedules specialist appointments through a single toll-free nationwide hotline supported by a proprietary in-house-developed patient management system (Patientenleitsystem).

Product overview

KVT - Notdienst Service gGmbH operates the 116117 Vermittlungszentrale in Weimar as its core platform, providing 24/7 coordination of medical on-call services throughout Thuringia. The platform comprises several integrated modules: the core Ärztlicher Bereitschaftsdienst (medical on-call service) with supplementary Telemedizin (video and telephone consultations), the Terminservice (appointment service) for specialist referrals, Zahnärztlicher and Tiernotruf services for specialized emergency coordination, and Apothekennotdienst for pharmacy access. Supporting these are proprietary digital tools including the Patientenleitsystem (PLS) for case management, SmED for structured medical triage, FAST Track for automated emergency prioritization, and the Patienten-Navi online self-assessment tool. Physical care points include the Akutpraxis Gera urgent care location.

Differentiator

Problem solved

Functional benefit

Products and services

• 116117 Vermittlungszentrale (Dispatch Center) Central coordination center operating 24/7 via the nationwide toll-free 116117 hotline that receives and processes all medical on-call service requests in Thuringia; provides structured medical initial assessment and routes patients to the appropriate care level (on-call practice, house call, telemedicine, or 112 emergency).
• Ärztlicher Bereitschaftsdienst (Medical On-Call Service) State-wide physician on-call service providing care for acute but non-life-threatening conditions outside regular office hours (nights, weekends, holidays), accessible via the 116117 hotline, at 29 Bereitschaftsdienstpraxen, or via dispatched house calls for immobile patients.
• Telemedizinische Konsultation (Telemedicine Consultation) Telemedicine consultation service enabling patients to receive physician advice via video call or telephone as an alternative to visiting an on-call practice or receiving a house call, available for general practitioners and pediatricians through the 116117 dispatch pathway.
• Terminservicestelle (Appointment Service) Appointment service helping patients find specialist or psychotherapist appointments within four weeks, mediating between patients holding referrals and available practices; accessible via the 116117 hotline and online via the eTerminservice portal.
• Zahnärztlicher Bereitschaftsdienst (Dental On-Call Service) Dental on-call service coordinated through 116117 that provides access to emergency dental care in Thuringia outside regular practice hours, with daily-updated duty rosters supplied by KZV Thüringen.
• Apothekennotdienst (Pharmacy Emergency Service) Pharmacy emergency service providing information about the nearest on-call pharmacy via 116117, with daily updated duty schedules provided by the State Pharmacist Chamber of Thuringia.
• Tiernotruf Thüringen (Veterinary Emergency Hotline) State-wide veterinary emergency hotline for Thuringia, coordinating animal emergency care through a dedicated number (0361 644 788 08) in cooperation with the Thuringian State Chamber of Veterinarians.
• Akutpraxis Gera (Urgent Care Clinic Gera) Walk-in urgent care clinic in Gera, Thuringia, for patients without a regular family doctor; provides symptom-oriented treatment, prescriptions, referrals, sick notes, laboratory tests, vaccinations and video consultations (Tuesday 08:00-14:30 by appointment).

Quantifiable outcome

• Over 1.7 million calls and help requests processed in 10 years of operation (2016–2026)
• +5 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• KV Westfalen-Lippe (KVWL)minorStrategic or Co-development Partner · 1 July 2025KVWL hosted the national 116117 department heads meeting in Dortmund in July 2025, where representatives from all German KVs exchanged experiences on organization, accessibility, and further development of the 116117 patient service. KVT participated in this bilateral exchange.
• Zentralinstitut für die kassenärztliche Versorgung in Deutschland (Zi) – Central Institute for Statutory Health Insurance MedicinecoreStrategic or Co-development Partner · 1 January 2023The Zi commissioned and oversees the SmED structured medical triage system adapted for Germany. KVT participates in the FAST Track innovation project led by Zi as consortium leader, which aims to automate priority routing in the 116117 call queue. The Zi also maintains the medical advisory board for SmED.
• aQua-Institut für angewandte Qualitätsförderung und Forschung im Gesundheitswesen GmbHminorStrategic or Co-development Partner · 1 January 2023aQua-Institut is a consortium partner in the federally funded FAST Track project (01VSF22028), contributing research and quality assurance expertise to the automated priority-routing initiative.
• Kassenärztliche Vereinigungen (multiple states: Baden-Württemberg, Bayern, Berlin, Bremen, Hessen, Rheinland-Pfalz, Thüringen, Sachsen-Anhalt, Schleswig-Holstein)minorStrategic or Co-development Partner · 1 January 2023Multiple KVs across Germany participate as consortium partners in the FAST Track project, sharing data and implementation experience for automated priority routing in 116117 call centers.
• Techniker Krankenkasse, BARMER, DAK-GesundheitminorStrategic or Co-development Partner · 1 January 2023Three major statutory health insurers are consortium partners in the FAST Track project, contributing payer perspective and funding to the automated priority-routing system for 116117.
• PatientInnen-Netzwerk NRWminorStrategic or Co-development Partner · 1 January 2023PatientInnen-Netzwerk NRW participates as a cooperation partner in the FAST Track project, representing the patient perspective in the design of automated triage and priority-routing tools.
• Landestierärztekammer Thüringen (LTKT) – Thuringian State Chamber of VeterinariescoreStrategic or Co-development PartnerKVT-Notdienst Service collaborates with the LTKT to provide the central veterinary emergency number for Thuringia. Through this partnership, the 116117 service (or dedicated number 0361 644 788 08) routes callers to on-call veterinarians across the state, with up-to-date duty rosters provided by LTKT.
• Landesapothekerkammer Thüringen – Thuringian State Chamber of PharmacistscoreStrategic or Co-development PartnerThe dispatch center receives daily updated on-call pharmacy duty data from the Landesapothekerkammer Thüringen to route callers to the nearest open pharmacy during nights, weekends, and public holidays.
• Kassenzahnärztliche Vereinigung Thüringen (KZV Thüringen)coreStrategic or Co-development PartnerThe dental on-call service in Thuringia is organized by the KZV Thüringen. The KVT dispatch center receives daily updated duty data from KZV Thüringen and relays dental emergency callers to the appropriate on-call dentist via 116117.
• Maastricht UniversityminorStrategic or Co-development PartnerRepresentatives of Maastricht University participated in an expert exchange at the Weimar dispatch center in November 2024, discussing the organization of 116117 services, interface management with 112 rescue dispatch centers, and cross-border best practices in patient routing.
• Landeshauptstadt Hannover and Region HannoverminorStrategic or Co-development PartnerRepresentatives from Hannover city and region participated in the November 2024 expert exchange in Weimar, exploring best practices in 116117 dispatch structures and coordination with 112 emergency services.
• AOK and vdek (Statutory Health Insurance Funds)minorStrategic or Co-development PartnerRepresentatives of AOK and vdek participated in the November 2024 expert exchange at the Weimar dispatch center, discussing financing, coverage, and optimization of the 116117 service in the context of health insurance coverage.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Emerging players

• Zava (formerly DrEd): European online doctor consultation platform offering condition-specific virtual visits and prescriptions. Competes with KVT's telemedicine offering for low-acuity after-hours complaints.
• TeleClinic: Germany-based telemedicine platform offering video consultations with licensed physicians. Direct partial overlap with KVT's telemedizinische Konsultation product for after-hours care.
• akut.doc / MediGate (KV-owned): Online appointment booking and self-assessment portal for all German 116117 services, operated by the national KBV. Adjacent to KVT's Patienten-Navi-online and Terminservicestelle with national scope rather than state-specific.

Broad incumbents

• Doctolib: Dominant European telehealth/appointment-booking platform operating in Germany. While Doctolib focuses on direct-to-consumer scheduling and in-person visits, its growing video consultation capability competes with KVT's telemedicine on-call service for the same patient base.
• Kry / Livi (Europe-wide): Pan-European digital healthcare provider operating app-based video consultations and triage. Comparable technology and patient-experience model, though in a consumer-facing rather than statutory framework.

Direct peers

• Kassenärztliche Vereinigung Baden-Württemberg (KVBW) - 116117 dispatch: Operates the 116117 dispatch for Baden-Württemberg and is a consortium partner in the FAST Track project. Same statutory framework, dispatch model, and SmED-based triage workflow as KVT-Notdienst Service.
• Kassenärztliche Vereinigung Westfalen-Lippe (KVWL) - 116117 dispatch: Operates the 116117 patient service for Westfalen-Lippe and hosted the national 116117 department heads meeting in Dortmund (July 2025). Direct structural peer with the same statutory mandate and dispatch model.
• Kassenärztliche Vereinigung Bayerns (KVB) - 116117 dispatch: Operates the parallel 116117 dispatch center for Bavaria, the structurally same model as KVT-Notdienst Service but serving a much larger state. Closest direct functional comparator for teletriage/after-hours medical dispatch in Germany.
• Medi24 (Swiss nurse triage): Swiss 24/7 nurse-led telephone triage and telemedicine service. Directly comparable on first principles (call-center triage, structured medical assessment, routing to appropriate care setting), though operating under a different national system.

Regional players

• Malteser Hilfsdienst / Johanniter (NEMT and on-call services): German non-profit medical aid organizations that operate house-call medical services and patient transport, overlapping with KVT's house-call dispatch and Akutpraxis Gera model for non-emergency medical care delivery.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kvt---notdienst-service-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about KVT - Notdienst Service GmbH