Medi24 AG
Medi24 AG operates a Swiss licensed telemedicine practice delivering 24/7 multilingual medical consultations via phone, video, and WhatsApp to over 1.5 million patients annually, distributed primarily through B2B partnerships with major Swiss health insurers, hospitals, and employers.
- Company typePrivate
- Founded2003
- HeadquartersBerne, Switzerland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Medi24 AG does
Medi24 AG is a Swiss telemedicine competence center headquartered in Liebefeld, Switzerland, and operating as an officially licensed Swiss medical practice (ZSR O388902). Founded in 1999/2003, the company has delivered more than two decades of 24/7 multilingual (German, French, Italian, English) medical consultation services, handling over 1.5 million patient contacts per year. Its core offering centers on telephone and video consultations delivered by a clinical staff of more than 250 medical professionals, supplemented by AI-supported symptom checking, a virtual triage assistant, e-prescriptions issued as QR codes (E-Rezept), asynchronous Doctor Chat via WhatsApp, specialist referrals, and medical certificates through the myMedi24 patient portal. Technology architecture combines traditional telephony, video, and web-based service portals with API-level integrations into Swiss health insurer systems and pharmacy networks.
Medi24 distributes its services predominantly through B2B contracts with Swiss health insurers — including Helsana, CSS, Visana, Groupe Mutuel, KPT, Allianz Suisse and more than 15 additional regional funds — as well as hospital integrations (e.g., Kantonsspital Freiburg HFR), cantonal and employer channels, and direct-to-consumer access. Revenue mechanics are managed-services and subscription-like arrangements in which Medi24 serves as the first point of contact inside insured care pathways, with the explicit objective of reducing unnecessary doctor and emergency room visits for partner organizations. The platform also integrates with digital health ecosystem partners including Compassana, WELL, HIN (Health Info Net), Galenica, Zur Rose, and Binah.ai, providing adjacent capabilities ranging from care navigation to medication fulfillment.
In 2024, Medi24 was acquired by Allianz Partners, embedding the company within the global Allianz Group network while preserving its Swiss operational identity and clinical licensing. The business remains Switzerland-focused operationally, with international reach funneled through Allianz Care's cross-border health insurance membership. Founder-year reporting varies across sources (1999 versus 2003), and detailed financial metrics including revenue, headcount growth rates, and cap table information are not disclosed in the available materials.
Medi24 AG firmographics
Firmographics- Name
- Medi24 AG
- Legal name
- Medi24 AG
- Website
- https://medi24.ch
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Medi24 AG operates a Swiss licensed telemedicine practice delivering 24/7 multilingual medical consultations via phone, video, and WhatsApp to over 1.5 million patients annually, distributed primarily through B2B partnerships with major Swiss health insurers, hospitals, and employers.
- Ownership category
- akta.pro rank
Medi24 AG industry classification
Industry- Product category
- Telemedicine Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Primary Care & General Medicine Virtual Care (HLALAAAA)
- akta.pro secondary industry
- Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG)
Keywords
Where Medi24 AG is headquartered
LocationHeadquarters
- HQ city
- Berne
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
Medi24 AG business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- B2B Telemedicine Services: Medi24 provides telemedical services to insurance companies, healthcare providers, hospitals, cantons, and employers. Services include 24/7 medical hotline, video consultations, and triage services integrated into partner organizations' care models.
- Healthcare Provider Partnerships: Services integrated into insurance models where Medi24 serves as first point of contact for insured members, reducing unnecessary doctor visits and emergency room visits for partner insurers.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels3 records
Medi24 AG product offering
Product offeringCore offering
Medi24 AG operates as an officially licensed Swiss medical practice and telemedical competence center, providing 24/7 multilingual medical consultations via telephone and video call delivered by 250+ qualified healthcare professionals. The platform offers AI-supported symptom checking, digital prescriptions (E-Rezept), doctor messaging via WhatsApp, the myMedi24 patient portal, and is integrated with major Swiss health insurers, hospitals, and pharmacy networks including Galenica and Zur Rose.
Product overview
Medi24 AG operates as a unified telemedicine platform offering 24/7 medical consultation services in Switzerland. The core offering centers on telephone and video-based medical consultations delivered by over 250 healthcare professionals. The platform provides a comprehensive suite of supplementary services including E-Prescriptions (E-Rezept), AI-powered symptom checking (Symptom Checking), Doctor Chat via WhatsApp, and the myMedi24 patient portal. Additional services include medical certificates, specialist referrals, and document upload capabilities. All services are accessible through a centralized Service Portal, with offerings available in multiple languages (German, French, Italian, and English) and integrated with various Swiss health insurance providers.
Differentiator
Problem solved
Functional benefit
Brands
- myMedi24: Digital portal solution for health insurers providing access to telemedicine services.
- Doctor Chat
- Symptom Checker
- Binah
Products and services
- Telemedicine Consultation (Telemedizinische Beratung) Round-the-clock medical consultation service via telephone or video call, delivered by 250+ medical professionals including doctors and nursing staff for Swiss patients and partner organizations.
- Symptom Checking AI-powered symptom checker providing urgency assessments and recommendations for next steps in care, for use by patients considering whether to consult a doctor.
- E-Rezept (E-Prescription) Digital prescription issued as a QR code by Medi24 physicians, redeemable at any Swiss pharmacy or mail-order pharmacy for prescribed medications.
- Doctor Chat Medical consultation via messenger services including WhatsApp, providing discreet and direct access to doctors for quick medical questions.
- myMedi24 Portal Patient portal providing centralized access to Medi24's telemedical services and personal health data for insured members of partner health insurers.
- Online Beratung (Online Consultation) Digital consultation request via online form for non-urgent medical matters, providing direct feedback from qualified medical professionals via phone or video.
- Rückruf-Service (Callback Service) Flexible callback service that allows patients to schedule a medical consultation at their preferred time without having to wait on hold.
Quantifiable outcome
- Over 1.5 million patient contacts per year
- +2 more outcomes
Companies that use Medi24 AG
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles3 records
Medi24 AG technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability4 records
Feature6 records
Medi24 AG partnerships and signals
Strategic signalPartnerships
23 partnerships are on record, tiered core and minor.
- Allianz SuissecoreAllianz Suisse partners with Medi24 to provide telemedical services to their insured members, integrating 24/7 medical consultation into insurance offerings.
- HelsanacoreHelsana, a major Swiss health insurer, integrates Medi24's telemedicine services into their insurance models for member access.
- CSScoreCSS insurance partners with Medi24 to provide telemedical consultation services to their policyholders.
- VisanacoreVisana integrates Medi24 telemedicine services into their health insurance offerings.
- Groupe MutuelcoreGroupe Mutuel, a major Swiss insurance group, partners with Medi24 for telemedical services.
- KPTcoreKPT (Krankenkasse) integrates Medi24's services into their insurance models.
- Kantonsspital Freiburg HFRcoreCantonal Hospital Freiburg partners with Medi24 for telemedical consultation and care coordination services.
- GalenicacoreGalenica, a leading Swiss pharmacy group, integrates with Medi24's e-prescription system for seamless digital prescription fulfillment.
- Zur RosecoreZur Rose, a major mail-order pharmacy, integrates with Medi24 for e-prescription redemption and medication delivery.
- CompassanacoreCompassana, a Swiss digital health platform, integrates with Medi24 for coordinated digital health services.
- WELLcoreWELL, a Swiss health platform, partners with Medi24 to provide integrated digital health services.
- Allianz CarecoreAllianz Care, part of Allianz Partners, integrates Medi24 services for international health insurance members.
- Glarner KrankenversicherungminorRegional Swiss health insurer integrating Medi24 telemedicine services.
- Krankenkasse Luzerner HinterlandminorRegional Swiss health insurer partnering with Medi24.
- Einsiedler KrankenkasseminorRegional Swiss health insurer integrating Medi24 services.
- InnovaminorSwiss health insurer partnering with Medi24 for telemedical services.
- Sumiswalder KrankenkasseminorRegional Swiss health insurer with Medi24 partnership.
- Krankenkasse BirchmeierminorRegional Swiss health insurer integrating Medi24 services.
- AprilminorSwiss insurance company partnering with Medi24 for telemedicine.
- Viva Health SuisseminorSwiss health insurer integrating Medi24 telemedical services.
- RVKminorSwiss health insurer partner.
- HINcoreHIN (Health Info Net) provides secure healthcare communication infrastructure for Medi24's telemedicine services.
- Glarner KantonalbankminorRegional banking partnership in the Glarus canton.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Medi24 AG competitors and assessment
Company assessmentDirect peers
- Zava: European online doctor and prescription service operating across the UK, Germany, France, and Ireland. Zava competes with Medi24 in digital primary care consultations and e-prescriptions, with a similar direct-to-consumer and insurer/B2B hybrid model.
- Medgate: Swiss telemedicine provider offering 24/7 medical consultations via phone and video. Medgate is Medi24's most direct domestic competitor, operating a comparable insurer-anchored telehealth model in Switzerland with similar triage, consultation, and e-prescription services.
- Doctolib: European healthcare booking and telemedicine platform with a Swiss presence. Doctolib competes with Medi24 in Swiss virtual care, offering video consultations and insurance-integrated workflows, though its primary strength is appointment scheduling for in-person care.
- OneDoc: Swiss healthcare booking and telemedicine platform connecting patients with doctors and clinics. OneDoc overlaps Medi24 in the Swiss market for appointment-driven virtual care and could compete for the same insurer integrations.
Emerging players
- Ada Health: AI-powered symptom assessment and care navigation platform used by health systems and insurers globally. Ada overlaps with Medi24's AI symptom-checking functionality and is increasingly integrated into insurer triage workflows, representing both a potential partner and competitor.
Regional players
- DoktorABC: European online doctor and e-prescription platform operating in Germany and the UK. DoktorABC mirrors Medi24's prescription-driven virtual care model, with overlapping e-prescription and remote consultation capabilities in adjacent markets.
- Dermanostic: DACH-focused dermatology telemedicine provider. Dermanostic is comparable to Medi24 as a German-market virtual care specialist with similar insurance-reimbursed teleconsultation workflows, though focused on a single specialty.
Broad incumbents
- Kry (Livi): Major European digital healthcare provider operating across multiple countries with video GP consultations. Kry is comparable to Medi24 in operating model (insurer-partnered virtual primary care) but serves broader European geographies at larger scale.
- Push Doctor: UK-based established telehealth platform providing video GP appointments, prescriptions, and referrals. Push Doctor is comparable to Medi24 in operating an insurer/NHS-partnered virtual primary care practice with similar consultation and e-prescription offerings.
Others
- Betterdoc: Swiss-rooted specialist referral platform now integrated into the Medi24 ecosystem via partnership. Betterdoc is comparable as an adjacent digital health service used in the same insurer-B2B channels and is materially connected to Medi24's referral workflow.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Medi24 AG social profiles
Digital presenceMedi24 AG financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medi24 AG leadership team
Management profileNumber of profiles
Profiles2 records
Medi24 AG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medi24 AG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medi24 AG
What does Medi24 AG do?
Medi24 AG operates as an officially licensed Swiss medical practice and telemedical competence center, providing 24/7 multilingual medical consultations via telephone and video call delivered by 250+ qualified healthcare professionals. The platform offers AI-supported symptom checking, digital prescriptions (E-Rezept), doctor messaging via WhatsApp, the myMedi24 patient portal, and is integrated with major Swiss health insurers, hospitals, and pharmacy networks including Galenica and Zur Rose.
Is Medi24 AG a public or private company?
Medi24 AG is a private company. It is classified as corporate owned and is currently operating.
When was Medi24 AG founded?
Medi24 AG was founded in 2003. It employs 51 to 100 people.
Where is Medi24 AG based?
Medi24 AG is headquartered in Berne, Switzerland, in the Europe region.
How does Medi24 AG make money?
Two revenue lines are on record. B2B Telemedicine Services are the primary driver. The others are healthcare Provider Partnerships.
Who are Medi24 AG's main competitors?
Direct peers on record are Zava, Medgate, Doctolib and OneDoc. Ada Health is listed as an emerging player. Regional players are DoktorABC and Dermanostic. Broad incumbents are Kry (Livi) and Push Doctor. Betterdoc is listed as an others.
Does Medi24 AG have an API?
No public API is recorded for Medi24 AG.
What industry is Medi24 AG in?
Medi24 AG's product category is Telemedicine Services. Its primary akta.pro industry code is HLALAAAA, Primary Care & General Medicine Virtual Care, with a secondary code of HLACAKAG, Specialty Pharmacy & Complex Therapy Management Platforms. Its NAICS code is 621111 and its SIC code is 8011.