MSTI
MSTI is a privately held Brazilian MSP and MSSP based in Manaus offering managed IT, cybersecurity, and infrastructure services to SMB and enterprise clients across Brazil, augmented by two proprietary AI agents — Enzo for monitoring and Maya for sales — launched in November 2025.
- Company typePrivate
- Founded2019
- HeadquartersManaus, Amazonas, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
What MSTI does
MSTI – Tecnologia e Inovação is a privately held Brazilian Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Manaus, Amazonas. Founded around 2018-2019 by Erick Maquiné (CEO) and Karina Ribeiro (CSO), the company operates a three-pillar service portfolio: MSTI MANAGE (24x7 IT monitoring, managed service desk with 30-minute SLA, remote management, patch management, and asset tracking), MSTI DEFEND (managed security including FWaaS, PAM, SOC, NDR, EDR, XDR, SIEM, backup and disaster recovery via Acronis/Cove/IBM Cloud, pentest consulting), and MSTI BUILD (servers, storage, networking, workstations, virtualization via VMware and Hyper-V, cloud integration with Microsoft 365 and IBM Cloud, and corporate licensing).
The company's technical architecture combines a traditional MSP technology stack — Zabbix for monitoring, Desk Manager for ticketing, SIEM/NDR/EDR/XDR platforms, and reseller integrations with Microsoft, IBM Cloud, Acronis, VMware, Cisco, HP, Dell, Lenovo, and others — with two proprietary AI agents launched in November 2025: Enzo, an autonomous monitoring analyst that correlates alerts, executes automated incident responses, and delivers daily performance reports via WhatsApp; and Maya, an AI Sales Development Representative trained on Conecta3 and Receita Previsivel prospecting methods that qualifies leads and schedules meetings 24/7 through WhatsApp, CRM, and spreadsheet integrations.
MSTI runs a sales-led, WhatsApp-centric go-to-market with a free diagnostic assessment as the top-of-funnel offer. Revenue streams include recurring MSP and MSSP subscriptions, hardware sales (servers, storage, networking, workstations), corporate software licensing (Microsoft 365, Adobe), and project-based consulting — all priced via quote-based, flexible monthly contracts that scale with device count. The company serves SMB through enterprise clients across Brazil from a single Manaus location, with no disclosed funding rounds, revenue figures, or external institutional investors.
MSTI firmographics
Firmographics- Name
- MSTI
- Legal name
- MSTI
- Website
- https://mstitecnologia.com.br
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MSTI is a privately held Brazilian MSP and MSSP based in Manaus offering managed IT, cybersecurity, and infrastructure services to SMB and enterprise clients across Brazil, augmented by two proprietary AI agents — Enzo for monitoring and Maya for sales — launched in November 2025.
- Ownership category
- akta.pro rank
MSTI industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
- akta.pro secondary industries
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Security Operations Center (SOC) as a Service (BPAEADAB), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where MSTI is headquartered
LocationHeadquarters
- HQ city
- Manaus, Amazonas
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
MSTI business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services (MSP): Recurring managed services revenue from continuous IT infrastructure monitoring, management, and support. Includes 24x7 monitoring, service desk, remote management, and automation services billed on a subscription basis.
- Managed Security Services (MSSP): Recurring cybersecurity services including firewall management, SOC, NDR, EDR, XDR, SIEM, backup, and disaster recovery. Provides continuous protection with AI-powered monitoring and incident response.
- Hardware and Infrastructure Sales: One-time sales of servers, storage, networking equipment, workstations, parts and components. Revenue from equipment supply, configuration, and delivery.
- Corporate Software Licensing: Sales and management of software licenses including Microsoft 365, Windows Server, Adobe, and other enterprise solutions. Includes ongoing license management services.
- Professional Services and Consulting: Consulting services for IT strategy, security assessments, pentests, infrastructure planning, cloud migration, and continuous improvement. Project-based and retainer engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom pricing based on client needs and scope |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
MSTI product offering
Product offeringCore offering
MSTI is a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) based in Manaus, Brazil. The company delivers IT management, cybersecurity, and infrastructure solutions through three core pillars: MSTI MANAGE (24x7 monitoring, service desk, remote management), MSTI DEFEND (cybersecurity, firewall, SIEM/NDR/EDR/XDR, backup), and MSTI BUILD (servers, networking, virtualization, cloud). It complements these with two proprietary AI products: Maya (AI SDR for lead qualification) and Enzo (AI analyst for technical monitoring and incident response).
Product overview
MSTI is a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) based in Manaus, Brazil, offering an integrated technology portfolio organized around three core pillars: MSTI MANAGE (IT management and automation), MSTI DEFEND (cybersecurity and backup), and MSTI BUILD (infrastructure and datacenter). The company has developed two proprietary AI products — Maya (an AI-powered SDR for B2B lead qualification) and Enzo (an AI monitoring analyst for technical support and incident response) — which extend its MSP and MSSS offerings with intelligent automation. Services span 24x7 monitoring, service desk, remote management, AI-powered automation, asset management, patch management, firewall-as-a-service, SIEM/NDR/EDR/XDR platforms, managed backup (Acronis, Cove, IBM Cloud), penetration testing, cloud infrastructure, networking, virtualization (VMware, Hyper-V), and corporate licensing. The portfolio is delivered as a unified platform with modular add-on services tailored to business size and operational needs.
Differentiator
Problem solved
Functional benefit
Brands
- Maya: Intelligent SDR (Sales Development Representative) virtual assistant for pre-sales, lead qualification, and automated appointment scheduling. Integrates with WhatsApp, CRM systems, and spreadsheets.
- Maya – Sua SDR Inteligente
- Enzo
- MSTI DEFEND
- MSTI MANAGE
- MSTI BUILD
Products and services
- MSTI MANAGE – Gestão e Automação de TI Managed IT service (MSP) offering 24x7 monitoring, automated service desk, remote device management, AI-powered automation, asset tracking, patch management, and continuous improvement consulting for client IT infrastructure. Targets companies outsourcing IT operations partially or completely in Brazil.
- MSTI DEFEND – Cibersegurança & Backup Managed cybersecurity service (MSSP) providing continuous monitoring, incident response, firewall-as-a-service, privileged access management, SIEM/NDR/EDR/XDR platforms, AI-powered automation, and managed backup/disaster recovery using Acronis, Cove, and IBM Cloud. Targets cybersecurity-conscious organizations requiring LGPD compliance.
- MSTI BUILD – Infraestrutura e Datacenter IT infrastructure and data center solutions covering server and storage provisioning, cloud integration (Microsoft 365, IBM Cloud, Acronis), networking, workstation management, virtualization projects (VMware, Hyper-V), corporate licensing, infrastructure monitoring, and expansion consulting. Targets businesses modernizing or expanding IT infrastructure.
- Enzo – Inteligência Artificial de Suporte Técnico Virtual AI analyst for technical support and intelligent monitoring operations. Acts as an autonomous monitoring agent with alert correlation, automated incident response, predictive monitoring vision, and daily WhatsApp reports for network, server, and asset performance. Integrates with Zabbix, RMM, SIEM, NOC, and Desk Manager. Targets businesses seeking AI-driven NOC and SOC automation.
- Maya – Sua SDR Inteligente AI-powered Sales Development Representative (SDR) for B2B lead qualification and appointment scheduling. Provides 24/7 instant response, intelligent lead profiling, automated calendar integration, and humanized messaging via WhatsApp. Targets commercial teams and B2B companies seeking lead automation.
Quantifiable outcome
- Service desk response time within 30 minutes per SLA
- +2 more outcomes
Companies that use MSTI
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
MSTI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature5 records
MSTI partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and major.
- MicrosoftcoreMSTI represents and resells Microsoft products including Microsoft 365, Windows Server, and integrates Microsoft environments into client infrastructure solutions.
- IBM CloudcoreMSTI integrates IBM Cloud solutions into client environments and offers IBM Cloud backup and disaster recovery services.
- AcroniscoreMSTI provides Acronis backup and disaster recovery solutions as part of their managed security offerings.
- VMwarecoreMSTI implements and supports VMware virtualization environments for enterprise clients.
- CiscomajorMSTI represents and supplies Cisco networking equipment including switches, routers, and access points.
- HP (Hewlett-Packard)majorMSTI represents HP as a hardware vendor providing servers, storage, and workstations.
- Dell TechnologiesmajorMSTI supplies Dell hardware including servers, storage solutions, and workstations.
- LenovomajorMSTI represents Lenovo providing workstations and notebooks for corporate environments.
- ZabbixcoreMSTI integrates Zabbix monitoring platform into their NOC operations for infrastructure monitoring and alerting.
Scale indicators1 record
Recent moves5 records
Expansion highlights5 records
MSTI competitors and assessment
Company assessmentDirect peers
- BRLink: Brazilian managed services provider focused on cloud, infrastructure, and cybersecurity for mid-market and enterprise clients. Closest direct competitor in scale, Brazilian geographic focus, and integrated MSP+MSSP offering.
- Dedalus: Brazilian technology solutions provider with managed services, cloud, and cybersecurity capabilities. Comparable integrated MSP/MSSP positioning in the Brazilian market.
- Muxi: Brazilian IT services company offering managed services, cloud, and infrastructure solutions. Direct peer with similar scale and SMB-to-mid-market customer focus.
- Alga Tecnologia: Brazilian IT services and managed services provider offering cloud, infrastructure, and security solutions to corporate clients. Comparable in SMB-to-mid-market focus and Brazilian regional delivery model.
- NESS Brasil: Brazilian IT services and solutions company delivering managed services, infrastructure, and digital transformation. Direct competitor in the Brazilian mid-market MSP space with overlapping capabilities.
Broad incumbents
- Tivit: One of Brazil's largest managed services and cloud providers, offering end-to-end MSP, MSSP, cloud, and datacenter services to enterprise and mid-market clients. Directly comparable offering footprint to MSTI's three-pillar (Manage/Defend/Build) approach, but with substantially larger scale and a multi-region footprint.
- Globant: Large Latin American IT and digital services company with global reach, offering cloud, cybersecurity, and managed services. Comparable in technology services portfolio but operates at a significantly larger scale across multiple geographies.
- Stefanini IT Solutions: Large Brazilian-origin global IT services and solutions provider offering managed services, cybersecurity, infrastructure, and digital transformation. Comparable to MSTI as a broad incumbent operating across MSP, MSSP, and infrastructure — but at vastly greater scale and geographic reach.
- Logicalis: Global IT solutions and managed services provider with strong Brazilian operations through Logicalis Brazil, covering managed IT, networking, cybersecurity, and cloud. Comparable integrated services portfolio, though serving larger enterprise accounts globally.
Emerging players
- CI&T: Brazilian-origin technology services firm with growing managed services and AI offerings, serving enterprise clients globally. Comparable in Brazilian origin and AI-adjacent positioning, though more focused on digital transformation than pure MSP/MSSP.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
MSTI social profiles
Digital presenceMSTI financial estimates
Financial estimateRevenue estimate
Valuation estimate
MSTI leadership team
Management profileNumber of profiles
Profiles2 records
MSTI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MSTI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MSTI
What does MSTI do?
MSTI is a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) based in Manaus, Brazil. The company delivers IT management, cybersecurity, and infrastructure solutions through three core pillars: MSTI MANAGE (24x7 monitoring, service desk, remote management), MSTI DEFEND (cybersecurity, firewall, SIEM/NDR/EDR/XDR, backup), and MSTI BUILD (servers, networking, virtualization, cloud). It complements these with two proprietary AI products: Maya (AI SDR for lead qualification) and Enzo (AI analyst for technical monitoring and incident response).
Is MSTI a public or private company?
MSTI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MSTI founded?
MSTI was founded in 2019. It employs 11 to 50 people.
Where is MSTI based?
MSTI is headquartered in Manaus, Amazonas, Brazil, in the Latin America region.
How does MSTI make money?
Five revenue lines are on record. Managed IT Services (MSP) is the primary driver. The others are managed Security Services (MSSP), hardware and Infrastructure Sales, corporate Software Licensing and professional Services and Consulting.
Who are MSTI's main competitors?
Direct peers on record are BRLink, Dedalus, Muxi, Alga Tecnologia and NESS Brasil. Broad incumbents are Tivit, Globant, Stefanini IT Solutions and Logicalis. CI&T is listed as an emerging player.
Does MSTI have an API?
No public API is recorded for MSTI.
What industry is MSTI in?
MSTI's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations, with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 541513 and its SIC code is 7373.