Patient Connect

What Patient Connect does

Patient Connect, a division of Rutherford Telephone Answering Service Inc., is a cloud-based medical answering service and virtual receptionist platform headquartered in Whitehall, Pennsylvania. The company provides HIPAA-compliant virtual receptionists who are trained in major EHR systems (Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, Allscripts, Practice Fusion, and DrChrono) to handle patient calls, book appointments directly in provider EMR systems, verify insurance coverage, and support patient portal adoption. The platform is designed to address staffing shortages, high call volumes, and scheduling errors in healthcare practices, with disclosed performance metrics including 99.999% uptime SLA, 90% first-call resolution, 99.5% scheduling accuracy, and 95% of calls answered within 20 seconds.

The company's product portfolio consists of three core service lines: EHR Scheduling Receptionists (the primary offering), Insurance Verification, and Patient Portal Support. Revenue is generated through recurring subscription-based service fees with all-inclusive pricing customized to call volume and service requirements, with no setup charges or long-term contract obligations. The business targets private practices, clinics, and hospitals across 8 US states (Georgia, California, Florida, Texas, New York, Pennsylvania, Illinois, and Ohio), with additional specialization in cardiology, behavioral health, dermatology, surgical practices, and urgent care. The go-to-market is sales-led, leveraging direct outreach, free consultations, a referral partner program ($2,000 per referral), case studies, and content marketing. Named customers include Twin Rivers Medical Group, Southeast Cardiology, One Behavioral Health Clinic, and Advanced Dermatology Associates, with client retention reported at 90%+.

The company claims 40-60% cost savings versus in-house reception staff, 40% faster scheduling, and 77% reduction in abandoned calls. It operates without venture capital backing as a privately held division of an established telephone answering service company, with no disclosed funding rounds, acquisitions, or leadership changes. The firm serves a US-domestic market only and holds no disclosed patents or trademarks, relying on regulatory compliance (HIPAA), workflow integration depth, and trained multilingual staff as its primary competitive differentiators.

Name

Patient Connect

Legal name

Rutherford Telephone Answering Service Inc.

Website

https://pcmcc.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Patient Connect provides HIPAA-compliant virtual medical receptionists with deep EHR integration (Epic, Cerner, Athenahealth, eClinicalWorks) that handle patient scheduling, insurance verification, and portal support for private practices, clinics, and hospitals across 8 US states.

Ownership category

akta.pro rank

Product category

Medical Answering Services

NAICS

All Other Outpatient Care Centers (621498), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Health Services (8000)

akta.pro primary industry

Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)

akta.pro secondary industries

Patient Self-Service Portal for Scheduling & Management (HLACADAK), Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

Keywords

• Medical answering services
• Virtual receptionist services
• EHR patient scheduling
• HIPAA-compliant call handling
• Insurance verification services

Headquarters

HQ city

Whitehall

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Medical Answering & Virtual Receptionist Services: Recurring service fees for HIPAA-compliant medical answering, appointment scheduling, and virtual receptionist support. Pricing is customized based on call volume and service requirements with all-inclusive rates and no hidden fees. Services include 24/7 coverage, EHR scheduling integration, insurance verification, and patient portal support. No long-term contracts required.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Patient Connect provides HIPAA-compliant, cloud-based medical answering and virtual receptionist services to healthcare practices. Trained receptionists answer patient calls 24/7, verify insurance eligibility, schedule appointments directly inside the practice's EHR/EMR system, and assist patients with portal access. Services are sold as recurring subscriptions with no long-term contracts and target practices seeking 40-60% cost savings versus in-house front-desk staffing.

Product overview

Patient Connect is a cloud-based medical answering service and virtual receptionist platform that offers three core integrated services. The main offering is EHR Scheduling Receptionists, who are trained virtual receptionists that book patient appointments directly in the healthcare provider's EMR system (Epic, Cerner, eClinicalWorks, Athenahealth, etc.). This core scheduling service is supported by Insurance Verification services that verify coverage before booking, and Patient Portal Support services that help patients access their health records online. These services work together as a unified patient communication and scheduling solution designed for private practices, clinics, and hospitals.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 40% faster patient scheduling times
• +8 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• EpiccoreTechnology or IntegrationEHR integration partnership for real-time appointment scheduling. Patient Connect receptionists are trained to book appointments directly in Epic systems, with dedicated Epic-integrated scheduling services marketed as a key differentiator.
• eClinicalWorkscoreTechnology or IntegrationEHR integration enabling Patient Connect receptionists to schedule appointments directly in eClinicalWorks systems used by healthcare practices.
• CernercoreTechnology or IntegrationEHR integration for appointment scheduling and patient record access. Patient Connect supports Cerner-integrated scheduling services.

Scale indicators10 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• MAP Communications: Medical answering service and virtual receptionist provider offering 24/7 call handling, appointment scheduling, and HIPAA-compliant messaging for healthcare practices. Directly comparable in service model and customer base.
• CareXM: Healthcare-focused after-hours answering service and patient communication platform serving medical practices, hospitals, and hospice providers. Directly comparable to Patient Connect in offering HIPAA-compliant call handling and scheduling support for healthcare providers.
• Ruby Receptionists: Virtual receptionist and live answering service for small businesses including healthcare practices. Provides call handling, appointment scheduling, and message dispatch with comparable subscription-based pricing model.
• DoctorConnect: Medical answering service and patient notification system offering 24/7 call handling, appointment reminders, and scheduling for medical and dental practices. Closely comparable in healthcare-specific call handling and reminder services.
• Answering Service Care: Medical answering service providing 24/7 call answering, appointment scheduling, and message dispatch for healthcare providers. Offers similar HIPAA-compliant virtual receptionist services to physicians and clinics.

Emerging players

• Relatient: Patient scheduling and engagement platform with EHR-integrated appointment reminders, self-scheduling, and patient communication. Overlaps with Patient Connect on scheduling workflows and patient outreach.
• Klara: Patient communication and workflow platform for medical practices offering secure messaging, appointment scheduling, and EHR integration. Adjacent to Patient Connect's patient portal support and scheduling services.
• Luma Health: Patient engagement platform offering automated appointment reminders, scheduling, two-way messaging, and EHR-integrated patient communication. Comparable in EHR-integrated scheduling and patient communication for healthcare practices.

Broad incumbents

• Office Ally: Healthcare technology vendor offering practice management, EHR-integrated scheduling, patient communication, and insurance verification tools. A broader healthcare IT competitor with overlapping functionality.
• Stericycle Communication Solutions: Division of Stericycle offering after-hours answering, appointment scheduling, and patient communication services to healthcare practices. A larger, established incumbent with broader service portfolio and deeper enterprise reach.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/patient-connect-pcmcc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Patient Connect