Port Stephens Family and Neighbourhood Services
PSFaNS is a registered Australian not-for-profit delivering free community services — domestic violence support, homelessness services, youth and family counselling, parenting programs, and emergency relief — to residents of the Port Stephens LGA in NSW, funded primarily by government grants.
- Company typePrivate
- Founded1987
- HeadquartersRaymond Terrace, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Port Stephens Family and Neighbourhood Services does
Port Stephens Family and Neighbourhood Services (PSFaNS) is an incorporated not-for-profit community services organisation operating in the Port Stephens local government area of New South Wales, Australia. Established in 1987 through the amalgamation of Port Stephens Family Support Service and the Raymond Terrace Neighbourhood Centre, PSFaNS delivers a broad portfolio of free programs across four physical service sites (Phillip Street, Jacaranda Avenue, The Deck Youth Venue, and Mallabula/Tilligerry). Service streams span domestic and family violence support (including the Staying Home Leaving Violence program), specialist homelessness services, child/youth and family counselling and casework, youth mental health (Headspace Extra), parenting programs, financial counselling, emergency relief, food security (Oz Harvest, SecondBite, St Johns hampers), and violence-prevention education (You Speak, I Respect, Talking Respect, Women Speak). All services are delivered free of charge to residents across the LGA, with outreach to homes and other venues.
The organisation is funded primarily through four government streams: the NSW Department of Communities and Justice, the federal Indigenous Advancement Strategy, the Department of Social Services, and the Primary Health Network, supplemented by tax-deductible donations under its registered charity and DGR status. Revenue mechanics are entirely grant- and donation-based; there is no fee-for-service revenue and no commercial product or technology platform. PSFaNS maintains a dense partnership ecosystem spanning Relationships Australia NSW, BaptistCare, Headspace Newcastle, NSW Police Domestic Violence Liaison Officers, Aboriginal Legal Service, Hunter New England Health, Centrelink, Oz Harvest, SecondBite, and St Johns Anglican Church, among others. The underlying technology layer is minimal — a WordPress-based website, social media profiles, and standard office communications — with no disclosed AI/ML, API, or proprietary systems. Governance is by a volunteer Board of Management, with day-to-day leadership provided by a Service Manager and Assistant Manager, supported by approximately 16 staff.
Port Stephens Family and Neighbourhood Services firmographics
Firmographics- Name
- Port Stephens Family and Neighbourhood Services
- Legal name
- Port Stephens Family and Neighbourhood Services
- Website
- https://psfans.org.au
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PSFaNS is a registered Australian not-for-profit delivering free community services — domestic violence support, homelessness services, youth and family counselling, parenting programs, and emergency relief — to residents of the Port Stephens LGA in NSW, funded primarily by government grants.
- Ownership category
- akta.pro rank
Port Stephens Family and Neighbourhood Services industry classification
Industry- Product category
- Community Social Services
- NAICS
- Other Individual and Family Services (624190), Child and Youth Services (62411), Community Food and Housing, and Emergency and Other Relief Services (6242)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro industry
- Behavioral & Social-Emotional Support (ABA, PBIS, Counseling)
Keywords
Where Port Stephens Family and Neighbourhood Services is headquartered
LocationHeadquarters
- HQ city
- Raymond Terrace
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
Port Stephens Family and Neighbourhood Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Funding: Funded by Department of Communities and Justice, Indigenous Advancement Strategy, Department of Social Services, and Primary Health Network. All services are provided free to clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free services for all community members |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Port Stephens Family and Neighbourhood Services product offering
Product offeringCore offering
PSFaNS is an incorporated not-for-profit that provides free community services across the Port Stephens LGA. Core offerings include Domestic and Family Violence Support (with Staying Home Leaving Violence), Specialist Homelessness Services, Child/Youth and Family Counselling and Casework, Emergency Relief Fund, Headspace Extra youth mental health, parenting programs, violence prevention education, and food security programs. All services are delivered free of charge through four physical centres plus outreach/home visits, supported by partnerships with government agencies and community organisations.
Product overview
Port Stephens Family and Neighbourhood Services (PSFaNS) is an incorporated not-for-profit community services organization offering a comprehensive portfolio of free support programs across the Port Stephens local government area. The organization operates as a unified service delivery model with multiple service streams including crisis response (domestic violence support, homelessness services, emergency relief), family and youth counselling/casework, parenting programs, and community development initiatives. Core services include Domestic and Family Violence Support with Staying Home Leaving Violence and Specialist Homelessness Services, Youth and Family Counselling for 12-17 year olds, Child and Family Counselling for families with children up to 11 years, and Emergency Relief Fund for financial hardship. The portfolio includes specialized programs such as Headspace Extra for youth mental health, The Deck Youth Venue as a safe drop-in space, and LGBTQIA+ support through Free To Be You. Parenting programs include Tuning In To Kids, Tuning In To Teens, and Young Parents Group. Food security programs include Oz Harvest and St Johns Food Hampers. Violence prevention education includes You Speak, I Respect, Talking Respect, and Women Speak programs. All services are provided free of charge to community members.
Differentiator
Problem solved
Functional benefit
Brands
- The Deck Youth Venue: A youth drop-in centre at 1a Kangaroo Street, Raymond Terrace, providing a safe space for young people aged 12-17. Offers drop-in sessions, Free To Be You (LGBTQIA+ drop-in), gaming, art activities, and more.
- Tilligerry Family Network
- Family Support (Phillip Street)
- Neighbourhood Centre (Jacaranda Ave)
Products and services
- Domestic and Family Violence Support
- Specialist Homelessness Services
- Child, Youth and Family Counselling / Casework
- Youth & Family Counselling / Casework
- Emergency Relief Fund
- Headspace Extra
- The Deck Youth Venue
- Tuning In To Kids
- Tuning In To Teens
- Women Speak
- You Speak - Gender Inequality and Violence Program
- I Respect
- Free To Be You
- PaL Plus Playgroup
- Financial Counselling
- Men's Family Safety
- Supporting Healing and Recovery
- Rent It Keep It
- Medication Program for Homeless People
- Tax Help Program
- Responding to Child Sexual Abuse Program
Quantifiable outcome
- All services provided free of charge
- +1 more outcomes
Companies that use Port Stephens Family and Neighbourhood Services
Customer profileSegments6 records
Ideal customer profiles6 records
Port Stephens Family and Neighbourhood Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Port Stephens Family and Neighbourhood Services partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and supporting.
- Relationships Australia NSWcorePartner in the Supporting Healing and Recovery program providing trauma-informed mental health care for people impacted by domestic, family, and sexual violence. Delivers Local Care Team support to individuals and families.
- BaptistCarecorePartner in the Supporting Healing and Recovery program delivering mental health services to support recovery and address complex impacts of trauma for those affected by violence.
- Hunter Valley Project Inc (Financial Counselling)coreProvides financial counselling services on Tuesdays at PSFaNS Jacaranda Avenue location, helping community members with money worries and financial difficulties.
- Hunter Region No Interest Loans SchemesupportingProvides no interest loans for essential goods to low-income families and individuals in the Hunter region.
- Oz HarvestsupportingAustralian food rescue organisation delivering surplus food to PSFaNS on Mondays for distribution to families in need.
- SecondBitesupportingFood rescue organisation providing fresh nutritious food picked from Coles Tanilba Bay for families accessing Mallabula Centre services.
- Staying Home Leaving ViolencecoreProgram working in cooperation with NSW Police to remove perpetrators from family homes so victims can remain safely in their homes.
- St Johns Anglican ChurchsupportingProvides food hamper distribution services on Monday mornings, with families able to receive referrals for food assistance.
- Headspace NewcastlecoreNational youth mental health foundation providing referral pathway and support coordination for Headspace Extra program at PSFaNS.
- Aboriginal Legal ServicesupportingProvides free legal advice and social work support for Aboriginal and Torres Strait Islander people through regular sessions at PSFaNS.
- FirstchancesupportingDelivers the PaL (Parents and Learning) Program for Aboriginal families, facilitated at PSFaNS Phillip Street location.
- CentrelinksupportingCommunity Outreach workers visit PSFaNS fortnightly to support people facing barriers to accessing Centrelink services.
- NSW Police Domestic Violence Liaison OfficerscoreLaw enforcement partnership supporting the Staying Home Leaving Violence program and domestic violence response.
- Port Stephens CouncilsupportingLocal government partner supporting community services and programs in the Port Stephens LGA area.
- Hunter New England HealthsupportingLocal health service partnership including Child & Family Team, Young Parent Network, and First Steps Parenting programs.
- Port Stephens Domestic Violence CommitteesupportingLocal committee coordinating domestic violence response and awareness efforts across Port Stephens community.
- Hunter Tenants Advice & Advocacy ServicesupportingProvides advice on all matters relating to property rentals and tenant rights, with regular sessions available at Newcastle.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Port Stephens Family and Neighbourhood Services competitors and assessment
Company assessmentBroad incumbents
- BaptistCare: Large multi-state community services non-profit delivering aged care, family services, mental health, and homelessness programs. Directly comparable as a PSFaNS partner in Supporting Healing and Recovery and a competitor for federal DSS funding.
- Mission Australia: National community services non-profit offering homelessness, housing, mental health, and youth services. Comparable as a larger peer targeting the same federal government grant streams and serving vulnerable populations including youth and families.
- Relationships Australia NSW: State-wide relationship and family services non-profit providing counselling, family dispute resolution, and DV support. Directly comparable as an active PSFaNS partner delivering the Supporting Healing and Recovery program, and competes for the same NSW government funding pools.
- Centacare (CatholicCare): Catholic-affiliated community services provider delivering family support, counselling, homelessness, and DV services. Comparable as a regional community services peer competing for similar NSW government grant funding.
- The Salvation Army Australia: National charitable organisation providing emergency relief, homelessness services, family support, and community programs. Comparable as a peer delivering free services funded by government grants and donations, including emergency relief and family support.
- Anglicare NSW South, NSW West and ACT: Multi-state community services agency providing family support, financial counselling, emergency relief, and youth services. Comparable as a peer organisation serving regional NSW communities with overlapping government funding sources.
- Uniting (Uniting NSW.ACT): Large NSW/ACT community services provider delivering family services, homelessness, DV support, youth programs, and financial counselling. Comparable as a regional/NSW peer operating across similar service streams funded by overlapping government grants.
Others
- OzHarvest: Australia's leading food rescue organisation providing surplus food to community organisations. Directly comparable as PSFaNS is an active recipient/distribution partner for Oz Harvest food hampers, with overlap in food-security service delivery.
Direct peers
- YWCA Australia: National women's and youth services non-profit delivering DV support, homelessness services, and youth programs. Comparable as a peer operating in the same DV, youth, and family support service categories funded by similar government sources.
- Headspace Australia: National youth mental health foundation delivering services for 12-25 year olds. Directly comparable as PSFaNS is an active delivery partner for Headspace Extra, providing youth mental health services in the same target demographic.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Port Stephens Family and Neighbourhood Services social profiles
Digital presencePort Stephens Family and Neighbourhood Services compliance and trust
Trust signalCompliance1 record
Port Stephens Family and Neighbourhood Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Port Stephens Family and Neighbourhood Services leadership team
Management profileNumber of profiles
Profiles6 records
Port Stephens Family and Neighbourhood Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Port Stephens Family and Neighbourhood Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Port Stephens Family and Neighbourhood Services
What does Port Stephens Family and Neighbourhood Services do?
PSFaNS is an incorporated not-for-profit that provides free community services across the Port Stephens LGA. Core offerings include Domestic and Family Violence Support (with Staying Home Leaving Violence), Specialist Homelessness Services, Child/Youth and Family Counselling and Casework, Emergency Relief Fund, Headspace Extra youth mental health, parenting programs, violence prevention education, and food security programs. All services are delivered free of charge through four physical centres plus outreach/home visits, supported by partnerships with government agencies and community organisations.
Is Port Stephens Family and Neighbourhood Services a public or private company?
Port Stephens Family and Neighbourhood Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Port Stephens Family and Neighbourhood Services founded?
Port Stephens Family and Neighbourhood Services was founded in 1987. It employs 11 to 50 people.
Where is Port Stephens Family and Neighbourhood Services based?
Port Stephens Family and Neighbourhood Services is headquartered in Raymond Terrace, Australia, in the Oceania region.
How does Port Stephens Family and Neighbourhood Services make money?
One revenue line is on record: government Funding.
Who are Port Stephens Family and Neighbourhood Services's main competitors?
Broad incumbents on record are BaptistCare, Mission Australia, Relationships Australia NSW, Centacare (CatholicCare), The Salvation Army Australia, Anglicare NSW South, NSW West and ACT and Uniting (Uniting NSW.ACT). OzHarvest is listed as an others. Direct peers are YWCA Australia and Headspace Australia.
Does Port Stephens Family and Neighbourhood Services have an API?
No public API is recorded for Port Stephens Family and Neighbourhood Services.
What industry is Port Stephens Family and Neighbourhood Services in?
Port Stephens Family and Neighbourhood Services's product category is Community Social Services. Its primary akta.pro industry code is EDAJAKAE, Behavioral & Social-Emotional Support (ABA, PBIS, Counseling). Its NAICS code is 624190 and its SIC code is 8300.