Quality Service Contractors

What Quality Service Contractors does

Quality Service Contractors (QSC) is an Enhanced Service Group of the Plumbing-Heating-Cooling Contractors National Association (PHCC), founded February 18, 1995, from an idea conceived at a 1993 PHCC focus group in Chicago. Operated as a nonprofit membership organization headquartered at 180 S. Washington Street, Suite 100, Falls Church, Virginia, QSC delivers business development services to independent service and repair trade contractors in the plumbing, heating, and cooling industry across the United States and Canada. Its core technology is a stack of proprietary business frameworks — most notably the ten-pillar Pillars of Success Program, the QSC Chart of Accounts, the Residential Service Delivery System, and pricing tools (Flat Rate Pricing Tool and Profit Calculator Rate Tool) — combined with human-delivered coaching, peer groups, performance groups, training programs, and the Q-List ListServe community forum.

QSC generates revenue primarily through tiered annual membership fees — Introductory (one-year), Pro, and Premium — with Premium bundling on-site coaching days, monthly accountability calls, strategic planning, and annual budget development. Membership is gated by prerequisite PHCC National Membership, and distribution runs through PHCC's state and local chapter network, supplemented by digital interest forms and free 30-minute business assessments. The go-to-market motion is community-led and event-driven, anchored by CONNECT 2026 (Oct 19-22, 2026) and the Catalyst premier event, with customer testimonials citing 13+ year coaching relationships and cross-border peer networking as core value drivers.

The organization is supported by a lean national staff of four (Program Director Beth Dobkin, Senior Business Coach Les Hanks, Business Coach Todd Williams, Office Manager Dawn Dalton), a six-member elected Advisory Council, and a multi-tier sponsor stack of 19 partners including A.O. Smith, Bradford White, Home Depot, Milwaukee Tool, Scorpion, Federated Insurance, and technology integrations with Simpro and Breezy. QSC also maintains exclusive HR consulting arrangements with SESCO and content partnerships with Lauren Schieffer and Ron Cerceo for leadership and management training.

Name

Quality Service Contractors

Legal name

Quality Service Contractors

Website

https://qsc-phcc.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Quality Service Contractors is a nonprofit Enhanced Service Group of PHCC that delivers business coaching, peer groups, training, and proprietary frameworks to independent plumbing, heating, and cooling service contractors across the United States and Canada.

Ownership category

akta.pro rank

Product category

Trade Association Business Coaching Services

NAICS

Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Membership Organizations (8600), Services-Services, Nec (8900)

akta.pro primary industry

Quality Assurance (QA), Coaching & Performance Management (EDABACAF)

akta.pro secondary industries

Quality Management Systems (QMS) & ISO Training (ISO 9001/IATF/AS9100) (EDABAKAD), Supplier Performance, Quality & Development (BPAHAHAI)

Keywords

• Business coaching services
• Trade contractor membership
• Peer group networking
• Training and education
• Professional trade association

Headquarters

HQ city

Falls Church

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Fees: QSC generates revenue through tiered membership fees. Three membership levels: Introductory (1-year), Pro, and Premium. Premium membership includes additional coaching days, strategic planning services, and annual budget development. Membership is a prerequisite for accessing coaching, peer groups, training, and resources.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Quality Service Contractors (QSC) is a member-driven professional association that delivers business coaching, peer networking, structured training, and proprietary business tools to plumbing-heating-cooling (PHC) service trade contractors. Members access tiered annual subscriptions (Introductory, Pro, Premium) that bundle one-on-one business coaching, performance and peer groups, training curricula including the Pillars of Success program, and pricing/accounting tools such as the QSC Chart of Accounts, Profit Calculator, and Flat Rate Pricing Tool.

Product overview

Quality Service Contractors (QSC) is an Enhanced Service Group of PHCC (Plumbing-Heating-Cooling Contractors National Association) providing business development services to service and repair contractors. QSC operates as a membership-based organization offering three tiers: Introductory, Pro, and Premium memberships. The core offerings include Business Coaching Services (with personalized guidance, strategic planning, and one-on-one coaching), QSC Training Programs (Frontline Service Training, CSR training, Service Manager Training, BOSS Training), and the Pillars of Success Program. QSC also facilitates Peer Groups and Performance Groups for networking and shared learning, provides access to the Q-List ListServe community forum, and offers Toolbox Talks as ready-to-use employee training content. Members receive access to business tools including the PHCC Overhead and Profit Calculator, Profit Calculator Rate Tool, and Flat Rate Pricing Tool. The organization was founded on February 18, 1995, with 78 founding members.

Differentiator

Problem solved

Functional benefit

Products and services

• QSC Introductory Membership Entry-level 1-year membership providing online weekly safety training platform, one 1-hour coaching session, business coaching challenge, training class discounts, Catalyst event discounts, and Q-List member forum access. Requires PHCC National Membership as prerequisite.
• QSC Pro Membership Mid-tier annual membership offering networking via Q-List forum and Facebook, owner performance group placement, HR partner access, weekly safety training, annual coaching assessment, QSC Chart of Accounts, Residential Service Delivery System, Disc assessment, Catalyst registration, Profit Calculator, Flat Rate Pricing Tool, training discounts, sample job descriptions, business coaching access, and peer groups for service managers, call center, and marketing teams.
• QSC Premium Membership Top-tier annual membership including all Pro benefits plus two coaching days at place of business with follow-up report, two monthly coaching calls, monthly goals and accountability, strategic plan, annual budget, two Catalyst registrations, and the Pillars of Success business development program. Additional coaching days available at discounted rates; travel expenses additional for on-site coaching days.
• Business Coaching Services Personalized business coaching program providing tailored guidance, strategic insights, and support for entrepreneurs and small business owners. Services include comprehensive business analysis, strategic planning, competitive analysis, program/seminar development, financial and budget analysis, and DiSC personality training. Free 30-minute business assessment offered to any PHCC member.
• QSC Training Programs Variety of training and educational opportunities including Frontline Service Training, Customer Loyalty Specialist Training (CSR), Service Manager Training, BOSS Training, True Cost of Running Your Business, Peak Financial Performance, and Emotional Intelligence Training.
• Pillars of Success Program Comprehensive business development program covering ten pillars: Build Your Foundation, Lead by Example, Embrace Time Management, Become an Employer of Choice, Master Your Money, Create Customer Care Champions, Plan for Growth, Go to Market, Create Systems for Success, and Enjoy Business Freedom.
• Peer Groups Networking groups including Residential Service Manager Peer Groups, Commercial Service Manager Peer Group, CSR/DISP Peer Group, and Marketing Peer Group. Provide collective experience sharing and growth opportunities.
• Performance Groups Chosen groups of business owners committed to sharing successes and failures, relating past experiences, providing diversity, and leveraging commonalities. Current groups include Visionary, Innovators, Service Excellence, and Achievers.
• Q-List (ListServe) Exclusive online discussion group conducted via email enabling communication with fellow QSC members about new ideas and industry news. Includes conversation archive with search functionality.
• Toolbox Talks Ready-to-use training content for employee meetings covering safety topics including hurricane recovery, heat stress, fireworks safety, tree trimming, chemical safety, driving safety, workplace emergencies, and various health and safety topics.
• PHCC Overhead and Profit Calculator Free tool for determining hourly pricing structure and profitability, available through the PHCC Educational Foundation.
• Profit Calculator Rate Tool Tool available to Pro and Premium members for calculating profitability and rate structures.
• Flat Rate Pricing Tool Tool available to Pro and Premium members for flat rate pricing guidance.

Quantifiable outcome

• Members report excellent ROI from QSC coaching and peer group relationships

Named customers5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

20 partnerships are on record, tiered flagship, core and minor.

• A.O. Smith / Hot WaterflagshipGTM or Marketing PartnerPalladium Level Sponsor providing training through A.O. Smith University with free, customizable training for installers and service technicians.
• Bradford WhiteflagshipGTM or Marketing PartnerPlatinum Level Sponsor offering the For The Pro Training Academy with hands-on training, remote programs, and iTEC (International Technical Excellence Center).
• Home DepotcoreGTM or Marketing PartnerPlatinum Level Sponsor providing product and service resources for PHC contractors.
• Milwaukee ToolcoreGTM or Marketing PartnerPlatinum Level Sponsor providing professional tools for plumbing and HVAC contractors.
• ScorpioncoreTechnology or IntegrationPlatinum Level Sponsor and digital marketing partner providing online marketing strategies and complimentary audits for members.
• Adrian SteelminorGTM or Marketing PartnerGold Level Sponsor providing van shelving and equipment solutions for service vehicles.
• Federated InsurancecoreGTM or Marketing PartnerGold Level Sponsor providing risk management resources to QSC members for over 30 years. Offers property/casualty, workers compensation, life/disability coverage, and bonding services.
• InSinkEratorminorGTM or Marketing PartnerGold Level Sponsor providing food waste disposers and hot water dispensers for residential service.
• Liberty PumpsminorGTM or Marketing PartnerGold Level Sponsor providing sump pumps and sewage ejectors for residential and commercial applications.
• RheemcoreGTM or Marketing PartnerGold Level Sponsor providing Rheem Academy and RUUD University for professional training in plumbing and HVAC.
• Zoeller Pump CompanyminorGTM or Marketing PartnerGold Level Sponsor providing pump solutions for residential and commercial applications.
• CanatureminorGTM or Marketing PartnerSilver Level Sponsor providing water treatment products and solutions.
• iWalletminorGTM or Marketing PartnerSilver Level Sponsor providing payment and financial management solutions.
• BlueboostminorGTM or Marketing PartnerBronze Level Sponsor providing AI-powered business solutions.
• PHCC Educational FoundationflagshipStrategic or Co-development PartnerBronze Level Sponsor and strategic partner providing workforce development programs, scholarship opportunities, apprenticeship programs, and educational resources including the Overhead and Profit Calculator.
• SFP AdvisorsminorGTM or Marketing PartnerBronze Level Sponsor providing financial advisory services.
• SESCOcoreImplementation/ SI/ Consulting PartnerExclusive HR consulting partner providing certified human resource management consulting services to QSC members including telephone/email assistance, attorney review of personnel policies, federal/state employment posters, and HR audits for a $40/month preferred client fee.
• Lauren Schieffer (The Colonel's Daughter)coreStrategic or Co-development PartnerEducation partner providing leadership training using the Nine Essentials of Significant Leadership framework. Helps build next generation of leaders in the trades with focus on knowledge, skills, and relationships.
• Ron CerceocoreStrategic or Co-development PartnerBusiness consultant instructor with 20-year track record in management consulting and contractor services. Provides life-transforming training workshops on customer engagement and business management best practices.
• Matt Eckart (Scorpion)coreStrategic or Co-development PartnerDigital marketing expert providing complimentary audits on current online marketing efforts. Helps trade businesses with content marketing, social media, SEO, paid advertising, and video strategies.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Nexstar Network: Nexstar Network is a member-based business coaching and peer group organization for home service contractors (plumbing, HVAC, electrical). It directly competes with QSC by offering owner performance groups, coaching, and training to independent trades business owners.
• Contractor Success Group: Contractor Success Group provides business coaching and peer groups specifically for plumbing, HVAC, and electrical contractors, overlapping directly with QSC's coaching, training, and peer-networking offerings for PHC service contractors.
• Service Nation (Service Roundtable): Service Nation operates as a membership and event-based business coaching community for home service contractors, with peer groups, conferences, and training programs comparable to QSC's peer groups, performance groups, and CONNECT events.

Regional players

• Mr. Rooter Plumbing (Neighborly): Mr. Rooter is a national plumbing franchise system under Neighborly that historically employed several QSC coaches (Les Hanks, Todd Williams). It competes for the same PHC contractor audience via franchising rather than coaching memberships, making it a tangentially comparable peer with franchise-model reach.

Broad incumbents

• ServiceTitan: ServiceTitan is a leading software platform for residential service contractors (plumbing, HVAC, electrical) and has expanded into educational content, coaching events, and a contractor marketplace. It serves the same PHC customer base as QSC but as a software incumbent rather than a coaching specialist.
• Housecall Pro: Housecall Pro provides field service management software to home service businesses including plumbers and HVAC technicians, and has grown into education and community offerings for trades owners. Comparable to QSC in serving PHC contractors but focused on software rather than coaching.
• ServiceMaster Franchise Brands: ServiceMaster owns and supports national franchise brands serving residential customers (cleaning, restoration, HVAC-adjacent). It competes for the same small-business trades owner audience with franchise-based support systems, offering a broader incumbent alternative to membership-based coaching organizations like QSC.

Others

• PHCC Educational Foundation: PHCC Educational Foundation is QSC's strategic sister organization within the PHCC family, providing scholarships, apprenticeship programs, and the Overhead and Profit Calculator. It is not a direct competitor but is comparable as a PHC-focused educational and workforce development entity serving overlapping members.
• Plumbing-Heating-Cooling Contractors National Association (PHCC): PHCC is QSC's parent organization and the national trade association for PHC contractors. While not a competitor (QSC operates as its Enhanced Service Group), PHCC shapes the contractor membership funnel that feeds QSC and offers adjacent educational, advocacy, and apprenticeship programs.
• ACCA (Air Conditioning Contractors of America): ACCA is a national trade association serving HVAC contractors with education, certification, and advocacy. It overlaps with QSC's target market in the cooling/HVAC segment and offers adjacent educational programs, though it is not a coaching membership organization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/QSC1
• YouTubeyoutube.com/user/NationalPHCC
• Facebookfacebook.com/Quality.Service.Contractors
• LinkedInlinkedin.com/company/quality-service-contractors
• Instagraminstagram.com/qualityservicecontractors/reels

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Service Contractors