Robovoice
Robovoice is a Russian no-code AI platform that builds voice and chat bots for enterprises across healthcare, banking, real estate, debt collection, and recruitment. Founded in 2019 and integrated into the SL Soft ecosystem, it combines NLU, TTS, and LLM-based speech generation with cloud and on-premise deployment.
- Company typePrivate
- Founded2019
- HeadquartersMoscow, Russia
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Robovoice does
Robovoice (legal entity: Robovoice LLC / Общество с ограниченной ответственностью «Робовойс») is a Russian conversational AI company founded in 2019 and headquartered in Moscow, building a no-code/low-code platform for creating voice and chat bots that automate inbound call handling, outbound mass dialing, lead qualification, appointment management, debt collection, surveys, and HR recruitment across websites, messengers, social networks, and telephony channels. The technology stack combines NLU for free-form speech understanding, TTS with pre-recorded audio, and LLM-based improvisation over a knowledge base, with both cloud and on-premise deployment options; the platform supports seven languages (Russian, English, German, Italian, French, Portuguese, Turkish). The company was integrated into the SL Soft ecosystem in 2023–2024, sits in the Unified Register of Russian Computer Programs (Registry No. 9214, dated 20.02.2021), and holds Skolkovo resident status.
The product portfolio comprises a Voice Robot, a Smart IVR, a Chat Bot, ready-made vertical templates, and a native Bitrix24 connector, with open APIs for 1C and arbitrary CRMs. Robovoice monetizes through a freemium tier, a Starter plan at 11,800 RUB for 2,000 minutes valid 3 months (per-second billing), a Personal tier with custom volume and integration support, and turnkey enterprise development services for complex deployments. Go-to-market combines a product-led self-serve motion on the cloud platform with enterprise field sales and SL Soft ecosystem cross-selling.
The customer base spans healthcare (Gemotest, a medical laboratory network serving ~12 million patients annually across 500+ cities and ~2,000 labs; Elegram Clinics), FMCG (Heineken), real estate development (Etalon Group), vending (UMVend), recruitment (Wibedo), debt collection (UK Kembridzh Servis), legal services (Dolzhnik Prava), and fitness. Documented outcomes include 25%+ call-center cost reduction at the platform level, 40% contact-center labor optimization at Gemotest, 5x lower per-minute cost versus live operators at UK Kembridzh Servis, 30%+ lead-to-consultation conversion at Dolzhnik Prava, and 80%+ debtor response rates. The team is small (7 employees) with enterprise delivery and distribution effectively scaled through the SL Soft parent.
Robovoice firmographics
Firmographics- Name
- Robovoice
- Legal name
- Общество с ограниченной ответственностью «Робовойс»
- Website
- https://robo-voice.ru
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Robovoice is a Russian no-code AI platform that builds voice and chat bots for enterprises across healthcare, banking, real estate, debt collection, and recruitment. Founded in 2019 and integrated into the SL Soft ecosystem, it combines NLU, TTS, and LLM-based speech generation with cloud and on-premise deployment.
- Ownership category
- akta.pro rank
Robovoice industry classification
Industry- Product category
- Conversational AI Platform / Voice Bot Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Robovoice is headquartered
LocationHeadquarters
- HQ city
- Moscow
- HQ country
- Russia
- HQ region
- Europe
Offices2 records
Markets served
Robovoice business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Minute-based Voice Bot Minutes: Customers pay per minute of voice bot usage. The platform uses per-second billing. Free test minutes are provided for initial evaluation. Paid packages range from 2,000 minutes for 11,800 rubles (Starter plan, valid for 3 months) to custom volumes for enterprise clients.
- Subscription Plans: Tiered subscription model with a Free plan (test minutes only), a Starter plan at 11,800 rubles for 3 months (2,000 minutes, per-second billing), and a Personal plan with custom volume and additional setup/integration support.
- Turnkey Bot Development Services: For complex business processes with high load, the company offers full-service bot development including business analysis, ROI calculation, scenario design, testing, pilot launch, and scaling — priced on a project basis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free — 0 RUB. Test minutes, training, full platform access for self-service bot launch. |
| Usage-based | Multi-year contract | Starter — 11,800 RUB. 2,000 minutes, valid 3 months, per-second billing. |
| Subscription | Multi-year contract | Personal — Custom pricing. Volume by request, all Starter features plus setup and integration, online support. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Robovoice product offering
Product offeringCore offering
Robovoice provides a no-code/low-code AI platform that lets businesses create and deploy voice and chat bots for automating customer communications across inbound and outbound calls, messengers, social networks, and websites. The platform combines NLU, TTS, and LLM-based speech generation and is offered as both a self-serve cloud SaaS and turnkey enterprise development with on-premise deployment.
Product overview
Robovoice is a multi-channel AI communication automation platform offering three core product lines: (1) a Voice Robot for automated inbound and outbound calling with NLU and TTS capabilities; (2) a Chat Bot for text-based conversations across messengers, social networks, and websites; and (3) an intelligent Smart IVR for call routing and self-service. These are complemented by ready-made bot solutions (pre-built scenarios for HR recruitment, lead qualification, debt collection, NPS surveys) and a Bitrix24 CRM Connector. The entire portfolio is built on a no-code/low-code platform that supports both cloud and on-premise deployment, targeting businesses from startups to state corporations across 10+ industries including healthcare, finance, retail, and HR.
Differentiator
Problem solved
Functional benefit
Products and services
- Voice Robot (Голосовой робот) AI-powered voice robot for automated outbound and inbound call processing. Handles mass calling campaigns, lead qualification, appointment confirmation, debt notification, NPS surveys, and customer service inquiries using natural language understanding. Targeted at enterprises across healthcare, banking/fintech, utilities, real estate, debt collection, HR, and retail, as well as SMBs launching voice bots independently.
- Smart IVR (Умный IVR) Intelligent IVR system that replaces legacy tone-menu IVRs, automatically classifies caller intent and routes calls to appropriate specialists, and can provide self-service answers to standard questions. Targeted at contact centers and customer service operations that want to offload menu navigation and call routing to AI.
- Chat Bot (Чат-бот) Text-based chatbot for messengers, social networks, websites, and applications. Recognizes client phrases including long, complex sentences and works alongside the Voice Robot for multi-channel customer communication coverage. Targeted at businesses wanting text-channel customer service, lead capture, and FAQs.
- Ready-Made Bot Solutions (Готовые решения) Pre-built bot scenarios and templates covering common business tasks: lead qualification, appointment scheduling, debt notification, NPS surveys, HR recruitment screening, and service quality control. Includes pre-trained bots with high contextual understanding, ready for deployment by SMB and enterprise customers without development effort.
- Robovoice Connector for Bitrix24 Box solution for integrating Robovoice voice and chat bots with Bitrix24 CRM. Enables seamless lead management, automatic call data logging, and pipeline automation inside Bitrix24. Targeted at Bitrix24-using businesses that want AI-driven voice and chat automation natively linked to their CRM workflows.
- Robovoice Platform (SaaS / No-Code Bot Builder) No-code/low-code platform for creating AI voice and chat bots without programming skills. Provides a visual scenario builder, real-time analytics dashboards, pre-built scenario templates, multichannel deployment, and supports both cloud and on-premise deployment. Targeted at SMBs via self-serve and at enterprises that need to design, train, and operate bots at scale.
Quantifiable outcome
- Call center cost reduction of 25% or more
- +8 more outcomes
Companies that use Robovoice
Customer profileNamed customers9 records
Segments11 records
Ideal customer profiles2 records
Robovoice technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature9 records
Robovoice partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- SL SoftcoreRobovoice is part of the SL Soft ecosystem, having been acquired and integrated into the SL Soft product portfolio. SL Soft is a Russian IT company offering a suite of business communication and productivity solutions. Robovoice benefits from SL Soft's distribution channels, customer base, and complementary product line.
- Bitrix24coreRobovoice offers a Bitrix24 connector as a ready-made CRM integration solution. The integration allows seamless data exchange between Robovoice bots and Bitrix24 CRM, enabling automatic call logging, lead management, and workflow automation.
- 1C-Bitrixcore1C-Bitrix is listed as a data processing partner receiving personal data from Robovoice per the Privacy Policy. A dedicated Bitrix24 connector integration is available as a ready-made solution.
Scale indicators16 records
Recent moves7 records
Expansion highlights6 records
Robovoice competitors and assessment
Company assessmentDirect peers
- Aisera: Conversational and generative AI platform for enterprise service desks, customer service, and contact center automation with voice and chat channels. Comparable as it competes in the same enterprise AI-agent category, emphasizing LLM-driven resolution and multi-vertical deployments.
- Kore.ai: Enterprise conversational AI platform offering voice and digital bots with NLU and LLM orchestration for contact center, HR, and banking use cases. Comparable as a direct enterprise-grade competitor targeting the same Fortune-500 contact-center automation buyer.
- Just AI: Russian conversational AI platform offering voice and chat bots for enterprise customers across CIS, with overlapping verticals (banking, telecom, retail) and a similar no-code builder approach — the closest head-to-head competitor to Robovoice in the Russian market.
- Voiceflow: Global no-code platform for designing, prototyping, and deploying conversational AI agents across voice and chat. Comparable as it serves the same product-led, no-code-builder use case for contact-center and customer-experience automation, competing for the same enterprise bot-builder buyers.
- Cognigy: Enterprise conversational and agentic AI platform for contact center automation with voice and chat bots, deployed by large enterprises across banking, telecom, and retail. Comparable as it competes for the same enterprise contact-center-AI RFPs and emphasizes low-code deployment.
- Yellow.ai: Enterprise-grade conversational AI platform with voice and chat automation across customer service, sales, and HR. Comparable as it targets the same enterprise verticals (banking, healthcare, retail) with omnichannel bots and LLM-powered agents.
- Voximplant: Cloud communications platform with built-in conversational AI/voice bot capabilities, founded in Russia and operating globally. Comparable as it provides programmable voice infrastructure plus AI agents for inbound/outbound call automation, directly overlapping Robovoice's Smart IVR and voice robot offerings.
Broad incumbents
- Yandex SpeechKit: Yandex Cloud's speech recognition and synthesis service, a direct technology dependency and adjacent competitor for Russian-language conversational AI. Comparable as it offers ASR/TTS APIs used to build voice bots in the Russian market, overlapping with Robovoice's core stack.
- Verint / Genesys Cloud AI: Large incumbent contact-center-as-a-service platforms (Verint, Genesys) embedding conversational AI bots, voice IVR, and workforce automation into enterprise call centers. Comparable as the established incumbent stack against which Robovoice competes when selling into large enterprises with existing CCaaS deployments.
Regional players
- Chat2Desk: Russian/CIS omnichannel chat-bot and messaging platform connecting websites, messengers, and social networks. Comparable as a Russia-focused regional peer covering chat automation across messengers and CRM integration, adjacent to Robovoice's chat-bot product line.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Robovoice social profiles
Digital presenceRobovoice compliance and trust
Trust signalCompliance3 records
Robovoice financial estimates
Financial estimateRevenue estimate
Valuation estimate
Robovoice leadership team
Management profileNumber of profiles
Profiles2 records
Robovoice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Robovoice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Robovoice
What does Robovoice do?
Robovoice provides a no-code/low-code AI platform that lets businesses create and deploy voice and chat bots for automating customer communications across inbound and outbound calls, messengers, social networks, and websites. The platform combines NLU, TTS, and LLM-based speech generation and is offered as both a self-serve cloud SaaS and turnkey enterprise development with on-premise deployment.
Is Robovoice a public or private company?
Robovoice is a private company. It is classified as corporate owned and is currently operating.
When was Robovoice founded?
Robovoice was founded in 2019. It employs 1 to 10 people.
Where is Robovoice based?
Robovoice is headquartered in Moscow, Russia, in the Europe region.
How does Robovoice make money?
Three revenue lines are on record. Minute-based Voice Bot Minutes are the primary driver. The others are subscription Plans and turnkey Bot Development Services.
Who are Robovoice's main competitors?
Direct peers on record are Aisera, Kore.ai, Just AI, Voiceflow, Cognigy, Yellow.ai and Voximplant. Broad incumbents are Yandex SpeechKit and Verint / Genesys Cloud AI. Chat2Desk is listed as a regional player.
Does Robovoice have an API?
Yes. Robovoice is an open system that can be integrated via API with any CRM system, website, or 1C. Integration can also be achieved through a Bitrix24 connector.
What industry is Robovoice in?
Robovoice's product category is Conversational AI Platform / Voice Bot Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5132 and its SIC code is 7372.