STANPRO
- Company typePrivate
- Founded2004
- HeadquartersVAUDEVILLE, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
STANPRO firmographics
Firmographics- Name
- STANPRO
- Legal name
- Stanpro
- Website
- https://stanpro.fr
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
STANPRO industry classification
Industry- Product category
- Medical Administrative Services
- NAICS
- Offices of All Other Miscellaneous Health Practitioners (621399)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
Keywords
Where STANPRO is headquartered
LocationHeadquarters
- HQ city
- VAUDEVILLE
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
STANPRO business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Medical Telephone Secretarial Services: Core service providing specialized medical telephone reception and appointment management for healthcare professionals. Operates as a recurring monthly subscription with no commitment duration. Open Monday–Friday 7h–20h and Saturday 8h–12h.
- Virtual Medical Assistant: Remote administrative support including email management, medical report drafting and dispatch, document integration into patient files, correspondence drafting, and CPAM liaison for reimbursement reconciliation.
- CPTS Services: Coordination and support services for Communautés Professionnelles Territoriales de Santé (CPTS), including management of unscheduled care (SNP), physician access, and vaccination center coordination.
- HR Outsourcing Services: Externalized human resources management for healthcare professionals including recruitment, HR document management, daily HR assistance, staff training organization, payroll preparation, contract management, and annual interview facilitation.
- Medical Secretary Training: Training programs for medical secretaries, including a 3-day (21-hour) advanced course covering difficult situation management, communication, patient relations, and emergency detection. Also an advanced course covering billing codes, care sheets, and new health structures.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard tele-secretarial package starting from €75/month |
| Other | Pay-as-you-go | Medical secretary training course |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
STANPRO product offering
Product offeringCore offering
STANPRO provides telephone-based medical secretarial services to healthcare professionals across France, including overseas territories (Martinique and Guadeloupe). The company handles incoming patient calls, appointment scheduling, patient follow-up, and administrative support through 7 specialized poles of trained medical secretaries (référents), operating as an outsourced virtual medical assistant. Services are delivered via a recurring subscription model with no commitment duration.
Product overview
Stanpro is a 100% French medical telephone secretarial service founded in 2004, operating 7 specialized poles of medical secretaries. The company offers a unified portfolio of five interconnected services: (1) Télésecrétariat médical - core medical telephone secretarial service handling calls, appointments, and messages; (2) Assistance médicale à distance - virtual medical assistant for administrative tasks including medical report drafting; (3) Service dédié aux CPTS - specialized support for healthcare professional communities managing unscheduled care; (4) Service externalisation RH - HR management outsourcing; and (5) Formation secrétaire médicale - professional training for medical secretaries. The platform integrates with major French medical software including Doctolib, Maiia, Agenda5, Keldoc, ClickDoc, Weda, Ubicentrex, and CompuGroup Medical, enabling seamless appointment scheduling and patient management. Open Monday-Friday 7am-8pm and Saturday 8am-12pm.
Differentiator
Problem solved
Functional benefit
Products and services
- Télésecrétariat médical (Medical Telephone Secretarial)
- Assistance médicale à distance (Remote Medical Assistant)
- Service dédié CPTS (Dedicated CPTS Service)
- Externalisation RH (HR Outsourcing)
- Formation secrétaire médicale (Medical Secretary Training)
Quantifiable outcome
- 91% customer satisfaction (2023 survey, n=57)
- +2 more outcomes
Companies that use STANPRO
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles2 records
STANPRO technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature6 records
STANPRO partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and major.
- DoctolibcoreStanpro's secretaries are trained on Doctolib software to manage appointments and patient scheduling for healthcare clients using the Doctolib platform. Integration enables seamless agenda management and appointment booking through Stanpro's tele-secretarial service.
- MaiiacoreStanpro's secretaries are trained on Maiia, another major French medical appointment management platform. Allows Stanpro to serve clients already using Maiia for their practice management.
- UbicentrexcoreStanpro integrates with Ubicentrex for call management and practice communication. Stanpro's online appointment booking is also linked via Ubiclic integration.
- CompuGroup Medical (CGM)majorStanpro's secretaries are trained on CompuGroup Medical software, a leading provider of medical practice management software in Europe, enabling service delivery for CGM clients.
- KeldocmajorStanpro's secretaries are trained on Keldoc, a digital health platform used by healthcare professionals for appointment management and teleconsultation.
- Agenda5majorStanpro's secretaries are trained on Agenda5, a French medical agenda software, allowing seamless integration with clients using this scheduling tool.
- WedamajorStanpro's secretaries are trained on Weda software, used by medical practices for patient and appointment management.
- ClickDocmajorStanpro's secretaries are trained on ClickDoc, a digital health management platform, to provide integrated tele-secretarial services to ClickDoc-using healthcare clients.
- UbiclicmajorUbiclic provides the online appointment booking widget embedded on Stanpro's website, enabling patients to self-schedule appointments directly online.
- SAMU (Service d'Aide Médicale Urgente)coreStanpro's tele-secretaries take SNP (Soins Non Programmés) calls directly within SAMU for certain CPTS, operating under or alongside SAMU regulation to direct patients to appropriate care.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
STANPRO competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Teleperformance is one of the world's largest BPO/customer experience operators with a dedicated healthcare vertical. It is comparable to Stanpro as a broader-scale contact center provider that competes for healthcare client communications, though it operates across all verticals and lacks Stanpro's medical specialization.
- Konecta: Konecta is a large Spanish-headquartered BPO with a strong French footprint and an explicit healthcare customer experience practice. It addresses the same outsourced inbound call handling and patient engagement needs as Stanpro, but as a broad multi-vertical operator.
- Comdata Group: Comdata is a European BPO/customer experience operator with healthcare clients. It is comparable to Stanpro as an outsourced contact center provider serving healthcare practices, but with broader multi-vertical scope.
- Sitel Group / Foundever: Foundever (formerly Sitel Group) is a large global BPO with healthcare customer experience capabilities. It competes for the same outsourced medical contact center mandates as Stanpro, but operates across all industries at much greater scale.
- Doctolib: Doctolib is the dominant French medical appointment and teleconsultation platform. It is comparable as both Stanpro's largest integration partner and a potential upstream platform that could absorb tele-secretariat functionality, though its core product remains practice-facing SaaS rather than outsourced reception.
- Concentrix (formerly Webhelp): Concentrix (which merged with French-origin Webhelp) is a major global BPO with healthcare CX practices. It competes for the same outsourced patient communications and contact center mandates that Stanpro serves, but at significantly larger scale and across all sectors.
- Tessi: Tessi is a French BPO and digital services provider with historical strength in healthcare document and back-office processing. It is comparable as a French BPO serving healthcare clients with administrative workflow services, though its scope is broader than Stanpro's tele-secretariat focus.
- Majorel: Majorel (now part of Teleperformance) was a global customer experience BPO with healthcare clients. Comparable as a large-scale contact center competitor for outsourced patient communications work, though it is no longer independent.
Emerging players
- Hellocare: Hellocare is a French telehealth and connected health platform. It is comparable as an adjacent French health services platform serving practitioners, though its focus is on teleconsultation rather than outsourced phone reception.
Others
- Docaposte: Docaposte is the La Poste Group's digital services subsidiary, with healthcare data hosting and digital trust services. It is comparable as a French enabler of healthcare digital workflows that overlaps with the back-office and document management aspects of Stanpro's virtual medical assistant offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
STANPRO social profiles
Digital presenceSTANPRO financial estimates
Financial estimateRevenue estimate
Valuation estimate
STANPRO leadership team
Management profileNumber of profiles
Profiles1 record
STANPRO funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
STANPRO M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about STANPRO
What does STANPRO do?
STANPRO provides telephone-based medical secretarial services to healthcare professionals across France, including overseas territories (Martinique and Guadeloupe). The company handles incoming patient calls, appointment scheduling, patient follow-up, and administrative support through 7 specialized poles of trained medical secretaries (référents), operating as an outsourced virtual medical assistant. Services are delivered via a recurring subscription model with no commitment duration.
Is STANPRO a public or private company?
STANPRO is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was STANPRO founded?
STANPRO was founded in 2004. It employs 11 to 50 people.
Where is STANPRO based?
STANPRO is headquartered in VAUDEVILLE, France, in the Europe region.
How does STANPRO make money?
Five revenue lines are on record. Medical Telephone Secretarial Services are the primary driver. The others are virtual Medical Assistant, CPTS Services, HR Outsourcing Services and medical Secretary Training.
Who are STANPRO's main competitors?
Broad incumbents on record are Teleperformance, Konecta, Comdata Group, Sitel Group / Foundever, Doctolib, Concentrix (formerly Webhelp), Tessi and Majorel. Hellocare is listed as an emerging player. Docaposte is listed as an others.
Does STANPRO have an API?
No public API is recorded for STANPRO.
What industry is STANPRO in?
STANPRO's product category is Medical Administrative Services. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat). Its NAICS code is 621399 and its SIC code is 8090.