SYSTEC
SYSTEC S.A. is a Costa Rican IT services firm that delivers managed IT infrastructure, cybersecurity, and unified communications to small and medium enterprises (PYMES) in Costa Rica as an authorized channel partner and reseller for Sophos, Microsoft 365, Acronis, and Yeastar.
- Company typePrivate
- Founded2002
- HeadquartersNot specified, Costa Rica
- Headcount1–10
- GTM typeB2B
- OfferingServices
What SYSTEC does
SYSTEC S.A. is a privately held Costa Rican IT services firm (firmographics: founded 1999; alternate source: 2002) headquartered in Mata Redonda, San José, operating with a reported headcount of six employees. The company positions itself as a specialist provider of information and communications technology (TIC) infrastructure management and integration services to small and medium enterprises (PYMES) in Costa Rica. Its customer segment is exclusively domestic SMBs lacking internal IT capacity to manage complex infrastructure, migrate to cloud, or defend against cyber threats. The company describes its offering within the "Third Platform" framework (Big Data, social platforms, mobile computing, and cloud services).
The company's core technology is not proprietary; instead, SYSTEC integrates, deploys, and resells third-party enterprise platforms. It is an Authorized Partner/Distributor for Sophos (Intercept X, MDR, XDR, Firewall, Managed Risk powered by Tenable), Microsoft 365 (Business Basic, Standard, Premium), Acronis Cyber Protect Cloud (antimalware, anti-ransomware, URL filtering, vulnerability assessment, patch management, EDR, MDR), Yeastar PBX Serie P (unified communications, videoconferencing, call center), and resells supporting lines from MikroTik, Veeam, Zyxel, Yealink, and Hikvision. Its three own-branded service lines are Service Desk (helpdesk), Gestión de Infraestructura (managed IT infrastructure with on-site support), and Staffing (outsourced IT personnel contracting), supplemented by a Consultoría advisory offering.
SYSTEC's business model combines recurring managed-services contracts with subscription resale of third-party software. Revenue streams derive from (1) ongoing managed IT infrastructure and service-desk contracts with Costa Rican SMEs, (2) subscription resale of Sophos, Microsoft 365, Acronis, and Yeastar licenses, and (3) project-based Microsoft 365 implementation and IT consulting fees. Pricing for managed services is quote-based and not publicly disclosed; Microsoft 365 plans are sold on annual subscriptions. The go-to-market is consultative direct selling augmented by partner co-marketing, with lead capture through website contact forms, WhatsApp Business, and a content-marketing blog. The firm has no disclosed revenue, no external funding, no parent company, and operates exclusively within Costa Rica.
SYSTEC firmographics
Firmographics- Name
- SYSTEC
- Legal name
- SYSTEC S.A.
- Website
- https://systec.co.cr
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- SYSTEC S.A. is a Costa Rican IT services firm that delivers managed IT infrastructure, cybersecurity, and unified communications to small and medium enterprises (PYMES) in Costa Rica as an authorized channel partner and reseller for Sophos, Microsoft 365, Acronis, and Yeastar.
- Ownership category
- akta.pro rank
SYSTEC industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)
- akta.pro secondary industries
- Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK), Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Managed Detection & Response (MDR) & SOC Services (HDADAGAG)
Keywords
Where SYSTEC is headquartered
LocationHeadquarters
- HQ city
- Not specified
- HQ country
- Costa Rica
- HQ region
- Latin America
Offices1 record
Markets served
SYSTEC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- IT Infrastructure Management Services: Recurring managed services revenue from providing Service Desk, infrastructure management, staffing, and consulting services to Costa Rican SMEs on contract basis.
- Software and Security Product Resale: Revenue from reselling authorized partner products including Sophos cybersecurity solutions, Acronis Cyber Protect, Microsoft 365, and Yeastar PBX systems to end customers in Costa Rica.
- Microsoft 365 Implementation and Support: Implementation, configuration, and ongoing support services for Microsoft 365 deployments, including plan consultation and user setup, provided as a Microsoft Partner in Costa Rica for over 5 years.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Microsoft 365 Business Basic |
| Subscription | Annual | Microsoft 365 Business Standard |
| Subscription | Annual | Microsoft 365 Business Premium |
| Subscription | Annual | Acronis Cyber Protect - Enterprise Tier |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
SYSTEC product offering
Product offeringCore offering
SYSTEC delivers managed IT infrastructure services (Service Desk, Infrastructure Management, IT Staffing, and Consulting) to Costa Rican SMEs, and acts as an authorized distributor reselling cybersecurity, cloud productivity, and unified communications solutions from Sophos, Microsoft 365, Acronis, and Yeastar. The company positions itself as a single-vendor alternative for SMEs lacking in-house IT capacity, bundling Third Platform migration (Big Data, cloud, mobile, social) with 24/7 cybersecurity protection.
Product overview
SYSTEC is an IT infrastructure management and integration company specializing in PYMES (small and medium enterprises) in Costa Rica. The company operates primarily as an authorized partner and reseller of major technology vendors, combining vendor products with professional services. The product portfolio centers on cybersecurity solutions (Sophos endpoint protection, Sophos Intercept X, Sophos MDR, Sophos XDR, Acronis Cyber Protect Cloud), cloud productivity (Microsoft 365), and business communications (Yeastar PBX). These are complemented by three core managed services: Service Desk (helpdesk support), Infrastructure Management (on-site IT management), and Staffing (external personnel contracting). With 20 years of experience, SYSTEC positions itself as infrastructure managers for Costa Rican SMEs, offering technology migration to the Third Platform (Big Data, social media, mobile computing, and cloud services).
Differentiator
Problem solved
Functional benefit
Products and services
- Service Desk Internal IT helpdesk support service providing technical assistance, incident management, and remote or on-site IT support during business hours for Costa Rican SMEs that lack dedicated internal IT teams.
- Gestión de Infraestructura (Infrastructure Management) Professional management and security of client TIC (Information and Communications Technology) infrastructure, including on-site support for requirements not resolved remotely by the Service Desk, for Costa Rican SMEs.
- Staffing Outsourced IT personnel contracting service allowing client SMEs to meet legal and operational requirements while focusing on their core business, with high quality standards.
- Consulting and Best Practices Advisory Analysis of client IT requirements and recommendation of best practices to optimize technology investments, presented as a standalone service on the SYSTEC homepage.
- Sophos Endpoint Protection Advanced antivirus and endpoint security solution with AI-powered threat detection, anti-ransomware protection, and EDR/XDR capabilities resold by SYSTEC to enterprise and SMB customers in Costa Rica as an authorized Sophos partner.
- Sophos Intercept X Next-generation endpoint protection utilizing deep learning AI and machine learning to defend against ransomware, malware, exploits, and advanced persistent threats, resold by SYSTEC under its Sophos partnership.
- Sophos MDR (Managed Detection and Response) 24/7 managed threat detection and response service with human-led threat hunting and incident response capabilities, resold and delivered through the Sophos ecosystem by SYSTEC.
- Sophos XDR (Extended Detection and Response) Extended detection and response platform that correlates security signals across endpoints, servers, networks, email, cloud, and Microsoft 365, resold by SYSTEC under its Sophos partnership.
- Sophos Managed Risk Risk management solution powered by Tenable technology for continuous cybersecurity assessment, vulnerability identification, and prioritization, resold by SYSTEC under its Sophos partnership.
- Acronis Cyber Protect Cloud Integrated cyber protection platform combining cybersecurity, backup, disaster recovery, and endpoint management for business continuity, including antimalware, anti-ransomware, URL filtering, vulnerability assessment, patch management, EDR, and MDR capabilities.
- Microsoft 365 Cloud-based productivity suite including Office applications, Teams collaboration, SharePoint, and cloud storage for business productivity, available in Business Basic, Business Standard, and Business Premium tiers and resold by SYSTEC in Costa Rica.
- Yeastar PBX Serie P Convergent PBX system for SMBs providing voice, video, applications, and collaboration services with integrated UC Linkus clients (web, Android, iOS, Windows, macOS), built-in videoconferencing, and call center features (ACD, IVR, call recording, queue panel, wallboard, reports).
Quantifiable outcome
- Reduction in support costs and response times through managed Service Desk
- +3 more outcomes
Companies that use SYSTEC
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
SYSTEC technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
SYSTEC partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- SophoscoreSYSTEC is an Authorized Partner (Distribuidor Autorizado) of Sophos in Costa Rica. The company resells Sophos cybersecurity products including Intercept X Endpoint, Sophos MDR, Sophos Managed Risk (powered by Tenable), Sophos Firewall, and related enterprise security solutions to Costa Rican businesses.
- MicrosoftcoreSYSTEC is a Microsoft Partner in Costa Rica with 5 years of experience helping SMEs and large enterprises implement and optimize Microsoft Office 365 / Microsoft 365, including Business Basic, Business Standard, and Business Premium plans.
- AcroniscoreSYSTEC is an authorized Acronis partner (Acronis CyberProtec Costa Rica), reselling and implementing Acronis Cyber Protect Cloud solutions including antimalware, anti-ransomware, URL filtering, vulnerability assessment, patch management, EDR, and MDR services.
- YeastarcoreSYSTEC is an Authorized Distributor (Distribuidor Autorizado) of Yeastar PBX Serie P in Costa Rica. The partnership covers Yeastar's convergent PBX system with voice, video, applications, and collaboration features, including UC Linkus clients and call center solutions.
- MikroTikminorSYSTEC displays MikroTik as a Partner Brand, reselling MikroTik networking equipment and solutions.
- VeeamminorSYSTEC displays Veeam as a Partner Brand, reselling Veeam data backup and recovery solutions.
- ZyxelminorSYSTEC displays Zyxel as a Partner Brand, reselling Zyxel networking and security solutions.
- YealinkminorSYSTEC displays Yealink as a Partner Brand, reselling Yealink IP phones and unified communications devices.
- HikvisionminorSYSTEC displays Hikvision as a Partner Brand, reselling Hikvision video surveillance and security camera solutions.
- TenablecoreTenable provides vulnerability management and exposure assessment technology integrated into Sophos Managed Risk. This collaboration enables continuous cybersecurity evaluation, vulnerability identification, prioritization, and mitigation for organizations in Costa Rica through SYSTEC's managed services.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
SYSTEC competitors and assessment
Company assessmentDirect peers
- Hitbox (Grupo Hitbox): Costa Rica-based IT services and cybersecurity company offering managed IT, network infrastructure, and security solutions. Comparable as a direct domestic competitor to SYSTEC in the Costa Rican SME IT services market.
- GBM (Grupo GBM): Costa Rica-based IT services and solutions provider offering enterprise software, infrastructure, and managed services. Directly comparable to SYSTEC as a Costa Rican IT services company operating in the same local market with similar vendor partnerships and SME/mid-market focus.
- CompuSoluciones: Mexico-based IT value-added distributor and solutions provider for Latin America. Comparable as a multi-vendor IT distributor and managed services provider serving SMBs across the region with vendor authorization models similar to SYSTEC.
- Progreso TI: Costa Rican IT services and managed services provider targeting SMEs with infrastructure, cloud, and security offerings. Comparable to SYSTEC as a domestic Costa Rican IT services competitor addressing the same SME customer segment.
- Grupo Asesor Internacional: Costa Rica-based IT services and solutions provider serving local businesses with infrastructure, networking, and managed services. Directly comparable to SYSTEC as a local Costa Rican IT services competitor with similar customer profiles and SMB/mid-market focus.
Broad incumbents
- Logicalis: Global IT solutions and managed services provider with significant Latin America presence (including Costa Rica). Comparable as a multi-vendor IT infrastructure and managed services provider, but operating at much larger scale and serving enterprise alongside mid-market customers.
- TIVIT: Latin American digital business and IT services company with operations across multiple LatAm countries. Comparable in managed IT services, cloud, and cybersecurity offerings, though at much larger scale and broader geographic coverage.
- Softtek: Mexico-headquartered global IT services and digital transformation company with significant LatAm presence. Comparable in IT outsourcing, managed services, and infrastructure management, though serving a broader enterprise customer base.
- Stefanini: Brazilian-headquartered global IT services and consulting firm with strong LatAm footprint. Comparable in IT outsourcing, infrastructure management, and digital transformation services, though at significantly larger scale and with broader geographic reach.
- NTT Data Latin America: Global IT services provider with established Latin America operations including Costa Rica. Comparable in managed IT services, infrastructure, and cybersecurity offerings, though at significantly larger scale and with broader geographic and enterprise reach.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
SYSTEC social profiles
Digital presenceSYSTEC financial estimates
Financial estimateRevenue estimate
Valuation estimate
SYSTEC leadership team
Management profileNumber of profiles
SYSTEC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SYSTEC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SYSTEC
What does SYSTEC do?
SYSTEC delivers managed IT infrastructure services (Service Desk, Infrastructure Management, IT Staffing, and Consulting) to Costa Rican SMEs, and acts as an authorized distributor reselling cybersecurity, cloud productivity, and unified communications solutions from Sophos, Microsoft 365, Acronis, and Yeastar. The company positions itself as a single-vendor alternative for SMEs lacking in-house IT capacity, bundling Third Platform migration (Big Data, cloud, mobile, social) with 24/7 cybersecurity protection.
Is SYSTEC a public or private company?
SYSTEC is a private company. It is classified as unknown and is currently operating.
When was SYSTEC founded?
SYSTEC was founded in 2002. It employs 1 to 10 people.
Where is SYSTEC based?
SYSTEC is headquartered in Not specified, Costa Rica, in the Latin America region.
How does SYSTEC make money?
Three revenue lines are on record. IT Infrastructure Management Services are the primary driver. The others are software and Security Product Resale and microsoft 365 Implementation and Support.
Who are SYSTEC's main competitors?
Direct peers on record are Hitbox (Grupo Hitbox), GBM (Grupo GBM), CompuSoluciones, Progreso TI and Grupo Asesor Internacional. Broad incumbents are Logicalis, TIVIT, Softtek, Stefanini and NTT Data Latin America.
Does SYSTEC have an API?
No public API is recorded for SYSTEC.
What industry is SYSTEC in?
SYSTEC's product category is Managed IT Services. Its primary akta.pro industry code is HDABANAA, Data Center Operations & Managed Services (Remote Hands, NOC/SOC), with a secondary code of BPAEAMAK, Captive/Global In-House Center (GIC) Setup & Managed Services. Its NAICS code is 541513 and its SIC code is 7370.