Teladoc Health Canada

What Teladoc Health Canada does

Teladoc Health Canada, Inc. is the Canadian operating subsidiary of Teladoc Health, Inc. (NYSE: TDOC), headquartered at 312 Adelaide Street West, Suite 200 in Toronto, Ontario. The company delivers an integrated virtual and hybrid healthcare platform offering telemedicine consultations, mental health services, expert medical opinions, women's health, Employee and Family Assistance Program (EFAP), and hospital-to-home virtual care through the Solo™ platform and remote presence devices. The myStrength behavioral health application is offered as a sub-brand for tailored mental health content with optional coach and crisis manager interaction. Underlying technology is web-, app-, and phone-based care delivery with member portal access at member.teladoc.ca and mobile applications on iOS and Android; no public API or developer-facing SDK is documented.

The business operates a B2B2C model in which Teladoc Health Canada sells annual subscription-based access to employers, insurers, brokers, and provincial health systems; covered members (individuals) consume services at no incremental out-of-pocket cost. The company also partners directly with provincial health authorities — notably Newfoundland and Labrador Health Services for the publicly funded Virtual Primary Health Care (VPHC) program — extending its channel beyond private group benefits into publicly funded care delivery. Customers include Canada Life (insurer), NLHS (government), and over 9 million individual Canadians reached through their employer-sponsored or insurer-provided benefits.

Teladoc Health Canada holds the Accreditation Canada Primer Award and is PIPEDA- and AODA-compliant. The company is a private subsidiary within a publicly traded US parent; Canadian-specific revenue, headcount growth, and product launch cadence are not disclosed. With 49 employees in Canada and a multi-channel enterprise distribution model, the entity functions as a regional delivery layer for a global virtual care brand that operates in 175 countries and has been active in virtual care for more than 20 years.

Name

Teladoc Health Canada

Legal name

Teladoc Health Canada, Inc.

Website

https://teladochealth.ca

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Teladoc Health Canada is the Canadian subsidiary of Teladoc Health, Inc. delivering integrated virtual healthcare—telemedicine, mental health, expert medical opinions, and hospital virtual care—to over 9 million Canadians via employer benefits, insurers, brokers, and provincial health system partnerships.

Ownership category

akta.pro rank

Product category

Virtual Healthcare Services

NAICS

Health Care and Social Assistance (62), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), General Medical Virtual Primary Care (Payer-Branded) (HLALACAA), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)

Keywords

• Virtual healthcare services
• Telemedicine consultations
• Mental health therapy
• Expert medical opinions
• Hospital virtual care

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Enterprise Health Benefits (B2B2C): Teladoc Health provides virtual healthcare services to employees and members through employer-sponsored benefit plans and insurance group benefit packages. Employers and insurers pay for access to the platform and services on behalf of their covered populations. Individual members access telemedicine, mental health, and expert medical services at no additional cost through their existing benefits.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels10 records

Core offering

Teladoc Health Canada provides integrated virtual healthcare services to over 9 million Canadians through employer-sponsored benefits, insurance group benefit plans, and public health system partnerships. Core offerings include telemedicine consultations, mental health therapy and counseling, expert medical opinions and second opinions, Employee and Family Assistance Programs (EFAP), women's health services, and hospital virtual care solutions powered by the Solo™ platform.

Product overview

Teladoc Health Canada operates as a comprehensive virtual healthcare platform offering multiple integrated services. The core portfolio includes Telemedicine (general medical consultations via web, app, or phone), Mental Health services (therapy, navigator, disability management, and the myStrength behavioral health app), Expert Medical Services (second opinions, record summaries, specialist connections), and Hospital & Health System solutions (the SoloTM virtual care platform). Services are delivered through employer and insurer group benefits (Employee and Family Assistance Program), public healthcare partnerships, and directly to individuals. The platform combines synchronous care (video, phone consultations) with asynchronous tools (mobile app, digital content) to provide accessible healthcare across Canada.

Differentiator

Problem solved

Functional benefit

Brands

• myStrength: A mobile application and online platform providing tailored behavioral health content, including access to coaches, guides, and crisis managers for education, preventative, and lifestyle management services.
• Solo

Products and services

• Telemedicine Virtual consultations with physicians or nurse practitioners delivered via web, app, or phone for general medical issues such as cold and flu symptoms, allergies, rash, and skin problems. Available to members through employer-sponsored benefits and insurance plans.
• Mental Health Services Mental health services including access to licensed therapists or psychologists, comprehensive review of diagnosis and treatment plans, virtual therapy sessions by video or phone, and 24/7 online or in-app tools. Includes the myStrength behavioral health application.
• Expert Medical Services Medical second opinions and expert medical guidance including expert physician reviews of diagnoses and treatment plans, medical record summaries, and connections to specialist physicians.
• Employee and Family Assistance Program (EFAP) Employee and family assistance program providing mental health and wellness support through group benefits plans offered by employers and insurers to their workforce.
• Women's Health Specialized healthcare services addressing women's health needs throughout various life stages.
• Hospitals and Health Systems Solutions Virtual care solutions for hospitals and health authorities including the Solo™ platform and remote presence devices, supporting virtual primary care and emergency services from hospital to home. Includes virtual primary care and virtual emergency services.

Quantifiable outcome

• Serving over 9 million Canadians
• +1 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

One partnership is on record.

• Newfoundland and Labrador Health Services (NLHS)coreStrategic or Co-development PartnerPartnership with Newfoundland and Labrador Health Services (NLHS) for the Virtual Primary Health Care (VPHC) program. NLHS serves as the Custodian of personal and personal health information for program participants. Teladoc provides virtual primary care and emergency services to Newfoundland and Labrador residents under this publicly funded initiative.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Maple: Canadian virtual care platform offering on-demand physician access via app, sold to consumers and through employer/insurer benefits. Directly competes with Teladoc Health Canada's telemedicine core product in the same Canadian market with similar B2B2C distribution.
• CloudMD Software & Services: Canadian telehealth and integrated health services provider offering virtual care, mental health, and employer wellness programs. A direct competitor in Canadian employer-sponsored virtual care with overlapping product modules.
• EQ Care: Canadian virtual healthcare platform providing telemedicine, mental health, and care navigation to employers and insurers. A direct Canadian peer with similar product breadth and B2B2C distribution model.
• Dialogue Health: Canadian employer-sponsored integrated virtual care platform covering telemedicine, mental health, and care navigation. Acquired by Sun Life, making it a directly bundled competitor against Teladoc Health Canada in the group benefits channel.
• WELL Health Technologies: Canadian digital health company operating a network of clinics plus virtual care services including WELL Health Virtual Clinic. Competes with Teladoc Health Canada across ambulatory telehealth and broader health-services delivery in Canada.

Broad incumbents

• Amwell: U.S.-based enterprise telehealth platform serving health systems, insurers, and employers with virtual care technology. A broader incumbent whose platform competes with Teladoc Health's Solo™-style hospital solutions in adjacent markets.
• Babylon Health: Global AI-driven virtual care platform offering primary care consultations and health assessments. A broader incumbent in the same virtual primary care category, though with less direct Canadian presence.
• Included Health: U.S.-based integrated virtual care and navigation platform combining primary care, mental health, and expert medical opinions for employer/insurer clients. Closely comparable integrated virtual care model to Teladoc Health Canada's full suite.

Emerging players

• MindBeacon Holdings: Canadian mental health-focused digital therapy provider offering internet-based cognitive behavioural therapy (iCBT) and clinician-led virtual care. An emerging player with focused overlap against Teladoc Health Canada's Mental Health and EFAP modules.

Others

• Teladoc Health, Inc. NYSE-listed parent company (TDOC) of Teladoc Health Canada; the operating entity ultimately provides technology, clinical protocols, and brand IP that the Canadian subsidiary delivers. Included as the parent/strategic ecosystem counterpart rather than a market competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/teladochealth
• YouTubeyoutube.com/user/TeladocVideos
• Facebookfacebook.com/teladochealthcanada
• LinkedInlinkedin.com/company/teladoc-health-canada
• Instagraminstagram.com/teladochealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teladoc Health Canada