What VoxPro Solutions Pvt. Ltd. does

VoxPro Solutions Pvt. Ltd. is a Bengaluru-based, privately held cloud communications and CRM provider founded in 2014 (per company history; firmographic 2022 appears to be an alternate record). The company operates the VConnect platform, which consolidates nine pillars — cloud telephony, WhatsApp Business (via Meta-direct BSP authorisation), AI voicebots in 8+ Indian languages, contact centre, native CRM, third-party CRM integration, voice logger & QA, IVR solutions, and reporting — into a single database and unified customer record. A key technical differentiator is VoxPro's status as a licensed Virtual Network Operator (VNO) with its own 1400/1600 number ranges, providing direct carrier interconnects with Tata Tele, Airtel Business, Jio Enterprise and BSNL rather than operating as a reseller. The platform supports 4 deployment models (public cloud, private cloud, on-premise, hybrid), is hosted across 3 Indian datacentre regions (Mumbai, Bengaluru, Delhi) with a 99.95% SLA, and ships pre-configured sector editions for 6 verticals with plans to expand to 10.

The revenue model combines per-channel subscriptions (starting ~INR 699/channel/month), per-minute usage billing (~INR 0.40/minute), WhatsApp conversation-based transaction pricing, hardware procurement for IT infrastructure (firewalls, switches, IP phones, SIP trunks), and professional services including 24x7 AMC. Deal sizes disclosed range from INR 5 lakh to INR 1 crore annual contract. Customer base spans Indian BFSI/NBFC, healthcare, education, real estate, logistics, hospitality, D2C and BPO segments, with 100+ enterprise customers disclosed. Go-to-market is sales-led through a 15-minute live sector-pre-loaded demo, augmented by a channel partner reseller programme (25-40% margin) and a self-serve pricing calculator on the website. Compliance posture covers DPDP (Digital Personal Data Protection Act), TRAI DLT sender-ID registration, PCI-pause for payment moments, RBI-style 7-year retention rules, and encrypted recording storage (AES-256) with tamper-evident hashes and per-tenant audit trails.

No external funding rounds, acquisitions, executive leadership, or revenue figures are disclosed in the available input data. VoxPro also offers a separate IT infrastructure service line — vendor-neutral design, procurement and deployment of firewalls (Fortinet, Sophos, Aruba), switches, structured cabling, lease lines and SIP trunks — positioning itself as a single accountable partner across voice, messaging, AI, CRM and the underlying IT backbone.

Name

VoxPro Solutions Pvt. Ltd.

Legal name

VoxPro Solutions Pvt. Ltd.

Website

https://voxprosolutions.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

VoxPro Solutions is a Bengaluru-based provider of VConnect, a unified cloud communications and CRM platform spanning cloud telephony, WhatsApp BSP, AI voicebots and a 40+ module sector-aware CRM, serving 100+ Indian enterprises across BFSI, healthcare, education, real estate and logistics.

Ownership category

akta.pro rank

Product category

Cloud Communications & Contact Centre (UCaaS/CCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud telephony services
• Contact centre software
• Whatsapp business solutions
• Ai voicebot automation
• Unified communications platform

Headquarters

HQ city

Bengaluru

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Cloud Telephony & Contact Centre Subscription: Subscription-based access to cloud telephony, contact centre, IVR, IP-PBX, voice logging, and related features. Billed per channel, per seat, or per minute depending on the plan selected. Annual and monthly billing options. GST-compliant INR invoicing.
2. Usage-Based Telephony Minutes: Pay-per-minute model for connected minutes — best for outbound campaigns or seasonal businesses. Per-minute pricing starting around ₹0.40/minute, varying by destination and usage tier.
3. WhatsApp Business BSP: WhatsApp Business API access as a direct Meta BSP. Revenue from conversation-based pricing across marketing, utility, authentication categories. Service conversations roughly ₹0.30–0.50, marketing roughly ₹0.75–1.20 per message in India.
4. IT Infrastructure Hardware & Services: Vendor-neutral IT infrastructure procurement and deployment — firewalls, switches, routers, IP phones, gateways, structured cabling, UPS, lease lines, SIP trunks, DID provisioning. One PO, one project team.
5. Professional Services: Implementation, integration, site survey, BoQ, deployment, and 24x7 AMC (Annual Maintenance Contract) for IT infrastructure projects.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

VoxPro Solutions provides VConnect, a unified cloud communications + CRM platform that combines licensed cloud telephony (own 1400/1600 number ranges), Meta-authorized WhatsApp BSP, AI voicebots in 8+ Indian languages, omnichannel contact centre, and a native 40+ module sector-aware CRM (pre-configured for 6 Indian industry verticals) on a single database with one customer record. The company also delivers end-to-end IT infrastructure procurement, deployment, and AMC (firewalls, switches, cabling, SIP trunks, lease lines) as a single accountable partner for Indian enterprises.

Product overview

VoxPro Solutions offers VConnect, a unified Cloud Communications + CRM platform comprising 9 integrated pillars: Cloud Telephony (licensed VNO with own 1400/1600 number ranges), WhatsApp Business BSP (Meta-authorized direct BSP), AI Voicebots (8+ Indian languages, sub-300ms latency), Contact Centre (500+ concurrent agents), Native CRM (40+ modules, 6 sector editions), CRM Integration (native plug-ins for Salesforce/Zoho/Freshworks/LeadSquared/HubSpot), Voice Logger & QA (tamper-evident, 7-year retention), IVR Solutions (drag-and-drop builder, 8+ languages), and Reports & Wallboards. Supporting solutions include Smart Dialler (predictive/progressive/preview modes), Voice Broadcasting (100k+ calls/hour), Click-to-Call, Missed Call Services, Audio/Video Conferencing, Work from Home Telephony, and IT Infrastructure/Hardware Services. The platform operates across 4 deployment models (Public Cloud, Private Cloud, On-Premise, Hybrid) from 3 Indian datacentre regions with 99.95% SLA uptime. Pre-configured industry editions cover BFSI & NBFC, Healthcare, Education, Real Estate, Logistics, Hotels, Travel & Tourism, Insurance, Legal Services, and Government & PSU.

Differentiator

Problem solved

Functional benefit

Brands

• VConnect Platform: The unified Cloud Communications + CRM platform from VoxPro, combining voice, WhatsApp BSP, AI voicebots and a 40+ module sector-aware CRM.

Products and services

• VConnect Platform Unified cloud communications + CRM platform combining 9 pillars (Cloud Telephony, WhatsApp BSP, AI Voicebots, Contact Centre, Native CRM, CRM Integration, Voice Logger & QA, IVR Solutions, Reports & Wallboards) on a single database. Available in Public Cloud, Private Cloud, On-Premise, and Hybrid deployment models across 3 Indian datacentre regions.
• Cloud Telephony Complete business phone system in the cloud with carrier-grade 99.95% uptime SLA. Includes numbering (DID, 1600 toll-free, mobile virtual), smart IVR & routing, call recording, live wallboards, agent soft-phone, CRM integration, AI voice optional add-on, and spam/fraud protection across 3 Indian datacentre regions.
• Contact Centre Solution
• IP-PBX Solution
• WhatsApp Business Solutions (BSP)
• Native CRM (VConnect CRM)
• AI Voicebots
• Voice Logger & QA
• Smart Dialler
• IVR Solutions
• Voice Broadcasting
• Audio & Video Conferencing
• Work from Home Telephony
• IT Infrastructure / Hardware & Services

Quantifiable outcome

• Sales conversion (lead-to-deal) improves from 11.2% to 15.7% (+40% relative) within 6 months of CRM-telephony integration
• +11 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability11 records

Feature8 records

Partnerships

Eleven partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationNative plug-in integration with Salesforce Open CTI. Click-to-dial, screen-pop, auto-activity logging, recording attach. Sub-second screen-pop latency. CRM lead list to dialler list, dialler outcomes to CRM disposition sync.
• ZohocoreTechnology or IntegrationNative PhoneBridge integration for Zoho CRM. Screen-pop works natively. Auto-create leads from calls. Integrates with Zoho Books / Desk for SMB to mid-market Indian businesses.
• Freshworks (Freshdesk + Freshsales)coreTechnology or IntegrationFreshsales + Freshdesk click-to-call and conversations sync. Omnichannel inbox integrates voice into the same surface. Best for customer-success and support-heavy organisations.
• LeadSquaredcoreTechnology or IntegrationNative LeadSquared-VoxPro plug-in. India-specific workflows for education, BFSI, and real estate. Strong inbound-call attribution. LeadSquared-Voice integration handles screen-pop natively.
• HubSpotcoreTechnology or IntegrationHubSpot Marketing Hub and Service Hub integration. Call activity logged automatically to the CRM timeline. Best for marketing-led sales motions and inbound funnels.
• Tata TelecoreTechnology or IntegrationPreferred SIP-trunk and DID provisioning partner. Carrier interconnect relationship for cloud telephony infrastructure. Joint SIP-trunk procurement for customers.
• Airtel BusinesscoreTechnology or IntegrationSIP-trunk, 1600 toll-free, and mobile virtual number provisioning. Carrier interconnect for cloud telephony deployments. Joint infrastructure procurement.
• Jio EnterprisecoreTechnology or IntegrationJioTalk SIP-trunk integration for enterprise deployments. Part of carrier interconnect strategy alongside Tata Tele, Airtel, and BSNL.
• FortinetcoreTechnology or IntegrationFortinet (FortiGate 100F or 200F) recommended and deployed as part of IT infrastructure services. Firewall, UTM, and secure remote access included in IT infrastructure Bill of Materials.
• SophoscoreTechnology or IntegrationSophos (XGS 2300) recommended and deployed as part of IT infrastructure services. Part of vendor-neutral firewall recommendation alongside Fortinet and Aruba.
• Aruba / HPEcoreTechnology or IntegrationAruba CX 6300 recommended and deployed as part of IT infrastructure services. Layer-3 switches, PoE++ for IP phones and WiFi APs. Part of vendor-neutral IT infrastructure design and procurement.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Plivo: Cloud communications provider offering voice, messaging, and contact-centre APIs with international footprint — sets the global benchmark VoxPro is differentiated against on Indian-language voice AI and on-the-ground carrier relationships.
• Tata Tele Business Services: Enterprise arm of Tata group offering fixed-line voice, SIP trunks, ILL, MPLS, and UCaaS at much larger scale; VoxPro's licensed VNO status and direct interconnect with Tata Tele makes it both a partner and a competitor to enterprise buyers.
• Airtel Business: Carrier-affiliated enterprise communications provider offering SIP trunks, leased lines, and cloud telephony bundled with mobile/broadband — same buyer profile and partner/competitor dynamic as Tata Tele for VoxPro.
• Twilio: Global cloud communications platform offering programmable voice, messaging, and WhatsApp Business API; outside India but the global reference architecture VoxPro's VConnect competes against for multinational and large Indian enterprises.
• Jio Business: Enterprise telecommunications arm of Reliance Jio providing voice, data, SIP trunking, and cloud communications — competing with VoxPro on carrier interconnects and bundled enterprise offerings in India.

Direct peers

• Exotel: India's largest cloud telephony and contact-centre platform, offering cloud PBX, omnichannel communication, WhatsApp BSP, and AI voicebots to enterprises — overlapping directly with VoxPro's VConnect pillars and serving the same BFSI/healthcare/real-estate buyer profile.
• Knowlarity (3C): India-focused cloud communications and contact-centre vendor offering cloud telephony, IVR, and AI voice — overlapping with VoxPro's cloud telephony, IVR, and voicebot product pillars.
• Ameyo (by DIH): Indian omnichannel contact-centre and customer-engagement platform with predictive dialler, voicebots, and CRM integration — comparable to VoxPro's contact-centre, smart dialler, and AI voicebot offerings across BFSI and healthcare verticals.
• Ozonetel: Indian cloud contact-centre and AI voicebot provider with voicebots, outbound diallers, and WhatsApp integrations — directly comparable to VoxPro's contact-centre, AI voicebot, and WhatsApp BSP modules.
• MyOperator: Indian cloud telephony and IVR platform focused on SMBs and mid-market, with click-to-call, IVR, and WhatsApp APIs — direct overlap with VoxPro's cloud telephony, IVR, and click-to-call products at lower deal sizes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/voxpro-solutions-pvt-ltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoxPro Solutions Pvt. Ltd.