Victorian Virtual Emergency Department
VVED is a publicly funded telehealth service providing free 24/7 video consultations with emergency clinicians to all Victorians. Operated by Northern Health with Victorian Government support, it serves the statewide population via direct access and healthcare provider referrals.
- Company typePrivate
- Founded2020
- HeadquartersMelbourne, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Victorian Virtual Emergency Department does
The Victorian Virtual Emergency Department (recently rebranded to Victorian Emergency Department, or VED) is a publicly funded telehealth service delivering free, 24/7 video consultations with emergency clinicians to residents of Victoria, Australia. It was established in October 2020 as a pilot at Northern Hospital Epping — making it the first virtual emergency department in Australia — and has since scaled to serve the entire state. The service is operated by Northern Health, a Victorian public health service, with the support and funding of the Victorian Government.
VVED is staffed by approximately 60 clinicians and operational staff, including emergency doctors, paediatric emergency doctors, paediatricians, GPs, medical registrars, nurse practitioners, and nurses, providing triage, assessment, treatment advice, prescriptions, and direct referrals into hospital or specialist pathways where required. The technology underpinning the service is a video consultation platform accessed by patients directly or via referral from partner organisations. Recent extensions include ADHD prescription refill support, signalling movement beyond purely acute emergency triage into ongoing condition management.
The business model is publicly funded and free at the point of use. There is no commercial pricing; the service is sustained by Victorian Government health budget allocations routed through Northern Health. Go-to-market is a hybrid of direct-to-consumer access (statewide) and B2B referral channels, including Ambulance Victoria, Victorian hospitals, residential aged care facilities, general practices, urgent care centres, and Primary Health Networks (PHNs). Customer segments are the general Victorian population for direct access and institutional healthcare providers for referral pathways.
Victorian Virtual Emergency Department firmographics
Firmographics- Name
- Victorian Virtual Emergency Department
- Legal name
- Northern Health
- Website
- https://vved.org.au
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- VVED is a publicly funded telehealth service providing free 24/7 video consultations with emergency clinicians to all Victorians. Operated by Northern Health with Victorian Government support, it serves the statewide population via direct access and healthcare provider referrals.
- Ownership category
- akta.pro rank
Victorian Virtual Emergency Department industry classification
Industry- Product category
- Virtual Emergency Healthcare Services
- NAICS
- Freestanding Ambulatory Surgical and Emergency Centers (621493), Home Health Care Services (62161)
- SIC
- Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Urgent Care & On-Demand Virtual Visits (HLALAAAB)
- akta.pro secondary industries
- 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)
Keywords
Where Victorian Virtual Emergency Department is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Victorian Virtual Emergency Department business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure
Revenue model
- Government-Funded Healthcare: Publicly funded health service operated by Northern Health and supported by the Victorian Government. Service is provided free to all patients regardless of Medicare status.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Free universal access |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Victorian Virtual Emergency Department product offering
Product offeringCore offering
The Victorian Virtual Emergency Department provides free, 24/7 video consultations with emergency doctors and nurses for Victorian residents and visitors with urgent but non-life-threatening conditions. Operated by Northern Health and supported by the Victorian Government, the service requires no Medicare card, GP referral, or appointment. It also supports healthcare providers including Ambulance Victoria, Urgent Care Centres, residential aged care facilities, and GPs through dedicated referral portals and direct consultation pathways.
Product overview
The Victorian Virtual Emergency Department is a single, unified telehealth platform operated by Northern Health and supported by the Victorian Government. It provides free, 24/7 video consultations with emergency doctors, paediatric emergency doctors, paediatricians, general practitioners, medical registrars, nurses, and nurse practitioners. The service treats urgent but non-life-threatening conditions and offers interpreter services, ADHD prescription refills for children under 18, and direct referral pathways to hospitals and GPs. No Medicare card or GP referral is required.
Differentiator
Problem solved
Functional benefit
Products and services
- Victorian Virtual Emergency Department (VED) A free, 24/7 telehealth service providing video consultations with emergency doctors, paediatric emergency doctors, paediatricians, general practitioners, medical registrars, nurses, and nurse practitioners for urgent but non-life-threatening health conditions in Victoria. No Medicare card or GP referral is required. Includes interpreter services, ADHD prescription refills for children under 18 with an existing diagnosis, and direct referral pathways to hospitals and GPs.
Companies that use Victorian Virtual Emergency Department
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Victorian Virtual Emergency Department technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Victorian Virtual Emergency Department partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, flagship and minor.
- Northern HealthcoreNorthern Health is the operator of the Virtual Emergency Department service. The service originated as a pilot project at Northern Hospital Epping in October 2020 and has since expanded to serve all of Victoria.
- Victorian GovernmentcoreThe Victorian Government supports the Virtual Emergency Department as a statewide public health initiative.
- Ambulance VictoriaflagshipPartnership to enable paramedics to refer patients who require timely medical review but do not present with high acuity symptoms. Includes AV Paramedic, AV at Aged Care, AV Triage, and AV First Responder pathways.
- Hospitals (Victoria)corePartner hospitals work with the Virtual ED to ensure better access to care across the state and provide referral pathways for patients requiring in-person care.
- Residential Aged Care Facilities (Victoria)corePartnership with aged care homes to provide video consultation services for elderly residents with urgent but non-life-threatening conditions.
- Urgent Care Centres (Victoria)coreUrgent Care Centres can refer patients to the Virtual ED for specialist emergency advice and fast referral pathways.
- GPs (Victoria)coreGeneral Practitioners can access the service for patient consultations and receive follow-up referrals from the Virtual ED after video consultations.
- Primary Health Networks (Victoria)corePartnership to ensure better access to care across Victoria and coordinate healthcare delivery across the state.
- Northern Health Public Affairs TeamminorNorthern Health handles media enquiries for the Virtual Emergency Department via [email protected].
Scale indicators4 records
Recent moves6 records
Victorian Virtual Emergency Department competitors and assessment
Company assessmentEmerging players
- Eucalyptus: Australia-headquartered digital healthcare group operating telehealth clinics across multiple specialties. Comparable as a venture-backed Australian telehealth operator pursuing consumer-paid virtual care at scale.
- Doctor on Demand (Included Health): US virtual care platform offering 24/7 urgent care, mental health, and primary care via video. Comparable as a video-first virtual urgent care service operating at scale across a large population.
- Carbon Health: US hybrid virtual and in-person urgent and primary care provider. Comparable as an emerging player combining virtual urgent care with physical clinic footprints, relevant to VED's role in diverting low-acuity cases from physical EDs.
- K Health: US-based virtual urgent care provider combining AI triage with clinician consultations. Comparable as an emerging player delivering on-demand virtual urgent care through a digital-first, consumer-paid model.
- Updoc: Australian digital health startup offering on-demand telehealth consultations and prescriptions. Comparable as an emerging consumer telehealth provider targeting the same low-acuity urgent care use cases through a paid, app-based model.
Broad incumbents
- Medibank Health Solutions (Medibank Telehealth): Major Australian private health insurer that has historically operated telehealth services for members. Comparable as a private-pay virtual care channel competing for the same low-acuity urgent-care demand that VED serves.
- Telstra Health: Australia's largest dedicated health technology provider, operating telehealth platforms, electronic medical records, and consumer health services. Comparable as a broad incumbent offering competing virtual care and urgent-care pathways across Australia.
Direct peers
- Healthdirect Australia: Australian government-funded telehealth and health advice service providing 24/7 nurse-led triage, video, and helpline access. Directly comparable to VVED as a publicly funded, free, national virtual front door for urgent but non-life-threatening health concerns.
- NSW Health (Virtual Care / Virtual Hospital): NSW Government's virtual care programs provide hospital-grade care at home and remote monitoring across the state. Highly comparable as a state-government-run virtual emergency and acute care alternative operating in an adjacent jurisdiction.
- NHS 111 Online (NHS England): UK's publicly funded online urgent-care triage and consultation service. Closely comparable as a government-run, free, 24/7 virtual front door for non-life-threatening conditions, providing a useful international benchmark.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Victorian Virtual Emergency Department social profiles
Digital presenceVictorian Virtual Emergency Department financial estimates
Financial estimateRevenue estimate
Valuation estimate
Victorian Virtual Emergency Department leadership team
Management profileNumber of profiles
Victorian Virtual Emergency Department funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Victorian Virtual Emergency Department M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Victorian Virtual Emergency Department
What does Victorian Virtual Emergency Department do?
The Victorian Virtual Emergency Department provides free, 24/7 video consultations with emergency doctors and nurses for Victorian residents and visitors with urgent but non-life-threatening conditions. Operated by Northern Health and supported by the Victorian Government, the service requires no Medicare card, GP referral, or appointment. It also supports healthcare providers including Ambulance Victoria, Urgent Care Centres, residential aged care facilities, and GPs through dedicated referral portals and direct consultation pathways.
Is Victorian Virtual Emergency Department a public or private company?
Victorian Virtual Emergency Department is a private company. It is classified as state government owned and is currently operating.
When was Victorian Virtual Emergency Department founded?
Victorian Virtual Emergency Department was founded in 2020. It employs 51 to 100 people.
Where is Victorian Virtual Emergency Department based?
Victorian Virtual Emergency Department is headquartered in Melbourne, Australia, in the Oceania region.
How does Victorian Virtual Emergency Department make money?
One revenue line is on record: government-Funded Healthcare.
Who are Victorian Virtual Emergency Department's main competitors?
Emerging players on record are Eucalyptus, Doctor on Demand (Included Health), Carbon Health, K Health and Updoc. Broad incumbents are Medibank Health Solutions (Medibank Telehealth) and Telstra Health. Direct peers are Healthdirect Australia, NSW Health (Virtual Care / Virtual Hospital) and NHS 111 Online (NHS England).
Does Victorian Virtual Emergency Department have an API?
No public API is recorded for Victorian Virtual Emergency Department.
What industry is Victorian Virtual Emergency Department in?
Victorian Virtual Emergency Department's product category is Virtual Emergency Healthcare Services. Its primary akta.pro industry code is HLALAAAB, Urgent Care & On-Demand Virtual Visits, with a secondary code of HLALAJAA, 24/7 On-Demand Urgent Care Virtual Visit Platforms. Its NAICS code is 621493 and its SIC code is 8000.