Brightstar
Brightstar Limited is a UK-based Internet Service Provider and managed communications provider offering connectivity, voice, cloud, datacentre, and IT consultancy services to enterprise customers with 1,000+ users and SMEs, operating since 2002 from London with a vendor-agnostic, single-bill model.
- Company typePrivate
- Founded2002
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Brightstar does
Brightstar Limited is a privately held UK-based Internet Service Provider and managed communications provider founded in 2002 by Managing Director Mark Barber and headquartered in London. The company delivers connectivity, voice, cloud, datacentre, managed security, and IT consultancy services to two parallel customer segments: national blue chip enterprise organisations with 1,000+ users and small-to-medium enterprises, both served via a vendor-agnostic, single-bill model with UK-based 24/7 technical support. A named enterprise reference customer is The Doyle Collection Hotel Group, for which Brightstar provides exclusive Internet connectivity and line-of-business application delivery across UK hotels.
The underlying technology is delivered through a stack of wholesale carrier partnerships rather than proprietary infrastructure. Core connectivity spans leased lines, broadband (ADSL to FTTP up to 10Gbps), fibre optic, EFM, bonded DSL, microwave, MPLS, and IP Transit with primary/secondary multi-carrier failover and 99% SLA options. Voice is delivered via SIP trunk, hosted PBX (managed and unmanaged 3CX), line rental, mobile SIM plans, and VoIP/video solutions, integrated with CRM platforms (Salesforce, Microsoft Dynamics) and Microsoft Exchange via the 3CX Phone System Pro. Cloud and datacentre services include co-location at 100+ UK and 300+ global facilities, cloud servers (Linux/Windows), cloud storage, hosted Exchange, hosted VPN, hosted firewall, and a fully managed network security suite (firewall, VPN, antivirus, antispam, IDS, IPS, content filtering). Consultancy covers hardware, software, LAN/WAN design, and bespoke solution architecture.
Commercially, Brightstar operates on a subscription-recurring revenue model for connectivity, datacentre, voice, and cloud services, supplemented by one-time project and hardware/software supply revenue. Pricing is quote-based and not publicly disclosed, with free no-obligation consultations as the primary acquisition mechanism. Distribution is direct-to-customer only, via dedicated enterprise field sales and SME inside sales motions, supplemented by organic SEO on the company website and event-driven demand generation through the National Cybersecurity Summit. The company is ISO 9001 certified, a member of CISAS and LINX, and holds vendor certifications from Cisco, Ruckus, 3CX, and Mitel. No external funding, M&A, or ownership changes are disclosed.
Brightstar firmographics
Firmographics- Name
- Brightstar
- Legal name
- Brightstar Limited
- Website
- https://brightstar.uk
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Brightstar Limited is a UK-based Internet Service Provider and managed communications provider offering connectivity, voice, cloud, datacentre, and IT consultancy services to enterprise customers with 1,000+ users and SMEs, operating since 2002 from London with a vendor-agnostic, single-bill model.
- Ownership category
- akta.pro rank
Brightstar industry classification
Industry- Product category
- Managed Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)
- akta.pro secondary industries
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Cloud On-Ramps & Direct Connect Services (HDABALAA), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)
Keywords
Where Brightstar is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Brightstar business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Connectivity Services: Recurring monthly fees for managed connectivity including leased lines, broadband, fibre optic, EFM, bonded broadband, and wireless/microwave links. Services include QoS guarantees, 99% SLA options, and 24/7 managed technical support as part of the recurring package.
- Datacentre and Hosting Services: Monthly recurring fees for co-location (by the U, full rack, or private suites), cloud servers, cloud storage, website hosting, hosted email, hosted Exchange, MySQL hosting, FTP services, and hosted VPN/firewall services.
- Voice and Video Services: Recurring revenue from SIP trunk services, hosted PBX (managed or unmanaged), line rental, mobile SIM plans (unlimited UK calls with optional data bundles), VoIP/video solutions, and 3CX Phone System licensing.
- Professional and Consultancy Services: One-time and project-based fees for hardware/software consultancy, network consultancy, managed installations, network management, and bespoke solution design, build, and implementation.
- Hardware and Software Supply: One-time revenue from supply of networking hardware (Cisco, Ruckus), voice hardware (IP phones, PBX appliances), mobiles, Microsoft software, structured cabling, and hardware disposal/recycling services.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Brightstar product offering
Product offeringCore offering
Brightstar is a UK-based Internet Service Provider and managed communications provider selling a unified portfolio of connectivity (leased lines, broadband up to 10Gbps fibre, VPN, IP Transit), voice and video (SIP trunk, hosted PBX, 3CX Phone System, fixed line, mobile), cloud services (cloud servers, cloud storage, hosted Exchange, data backup, hosted VPN/firewall), datacentre co-location across 100+ UK and 300+ global data centres, and a fully managed network security suite. Offerings are wrapped with consultancy, bespoke solution design, managed installations, hardware/software supply, and 24/7 UK-based technical support to enterprise and SME customers from a single vendor-agnostic provider on a quote-based, recurring-fee model.
Product overview
Brightstar is a UK-based Internet Service Provider and managed communications provider offering a unified portfolio of connectivity, voice, cloud, datacentre, and security solutions. The core offering spans leased lines, broadband (ADSL to 10Gbps fibre), VPN, IP Transit, and co-location services, complemented by voice solutions including VoIP, SIP Trunk, and 3CX Phone System Pro. Cloud services include virtual servers, storage, hosted email/Exchange, data backup, and hosted VPN/firewall. Bespoke Solutions and Consultancy Services provide custom integration across all offerings, while managed installations and hardware/software supply support end-to-end delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Leased Lines Dedicated point-to-point connectivity circuits providing guaranteed bandwidth and SLA-backed performance for enterprise businesses.
- Business Broadband Internet connectivity solutions ranging from ADSL/ADSL2+ (up to 24Mbps) to FTTP (up to 330Mbps) and bonded DSL (up to 80Mbps), serving both SME and enterprise segments, with options extending up to 10Gbps fibre.
- VPN Services Virtual private network services for secure site-to-site and remote access connectivity, including managed multi-site VPN options using IPSec, SSL, GRE, IP Tunnel, or Private Wire VLAN.
- IP Transit High-bandwidth symmetrical connectivity to the internet, available as multihomed IP transit, partial IP transit (reaching 20-25% of global internet via LINX peering), and Tier 1 IP transit options.
- Hosting Website hosting with unlimited bandwidth, FTP site hosting for large data transfers, and domain registration services.
- Co-Location Secure data centre rack space options including 'By the U', full rack, and private suites, with access to over 100 UK data centres and 300 globally.
- Managed Email Hosted email services enabling employee access from any web browser, email client, and mobile device, including mail bagging services to prevent email loss during server downtime.
- VOIP and SIP Trunk Services Voice over IP solutions including SIP trunk services, hosted PBX (managed and unmanaged), and fixed line services.
- 3CX Phone System Pro Advanced IP phone system with call center features, Microsoft Exchange and LDAP integration, Salesforce and Dynamics CRM support, real-time call statistics, wallboards, and SLA alerts.
- Hosted Exchange Managed Microsoft Exchange deployment for sharing email, calendars, and contacts as a fixed monthly managed service.
- Cloud Servers Virtual machines running Linux or Windows Server in the Brightstar Cloud, available as virtual servers or dedicated virtual server platforms.
- Cloud Storage Cloud-based file storage for sharing and accessing data from any location, including network storage and MySQL database hosting.
- Data Backup Cloud backup service for securely backing up essential business data.
- Hosted VPN VPN delivered as SaaS for remote staff access and multi-location wide area networking, removing infrastructure investment requirements.
- Hosted Firewall Managed cloud firewall service protecting network perimeter with inbound/outbound internet access through a secure managed gateway.
- Managed Security Suite Fully managed network security suite at the network edge encompassing firewall, VPN, antivirus, antispam, IDS, IPS, and content web filtering.
- Consultancy Services Expert consultation for hardware, software, network design (LAN/WAN), and bespoke solutions, including free initial consultation.
- Managed Installations Professional installation services for networks, servers, routers, switches, firewalls, software, and structured cabling.
- Hardware Supply Sourcing and supply of IT hardware including PCs, smartphones, Microsoft Office, Cisco networking equipment, and voice/video phones from 3CX, Mitel, Cisco, Yealink, Grandstream, and Polycom.
- Software Supply Supply and installation of software from major vendors including Microsoft and other enterprise software packages.
- Hardware Disposal and Recycling Secure and auditable hardware recycling with hard drive data destruction by degaussing or crushing to CESG standards.
- Point to Point Interconnects Access to over 300 global data centres for backhauling customer traffic to core networks without additional equipment costs.
- Bespoke Solutions Custom-designed IT and communications solutions tailored to specific business requirements across connectivity, LAN/WAN, network security, voice, video, mobile, unified communications, cloud, and datacentre.
Companies that use Brightstar
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Brightstar technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Brightstar partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered minor and core.
- Advantage NZminorAdvantage NZ is a Managed Services Provider serving the New Zealand market. Brightstar is exhibiting at the National Cybersecurity Summit 2026 in New Zealand in partnership with Advantage NZ at Stand 10, showcasing email authentication technologies (DMARC, SPF, DKIM, BIMI, MTA-STS).
- CiscocoreCisco is listed as a core technology partner. Brightstar has Cisco specialists for router and switch installation and management. Cisco products are recommended for networking hardware reliability, security and performance.
- Virgin MediacoreVirgin Media is listed as a core technology partner providing network connectivity infrastructure.
- ColtcoreColt is listed as a core technology partner providing network connectivity infrastructure.
- BT OpenreachcoreBT Openreach is listed as a core technology partner providing network connectivity infrastructure.
- 3CXcore3CX is a core technology partner. Brightstar is a 3CX Advanced Certified Engineer and supplies 3CX IP PBX appliances and software. Brightstar offers 3CX Phone System Pro as a managed or unmanaged hosted PBX solution.
- MitelcoreMitel is a core technology partner with Mitel Interoperability certification. Brightstar supplies Mitel IP phones, PBX appliances and software.
- Ruckus WirelesscoreRuckus Wireless is a core technology partner with Ruckus Big Dog certification for Wi-Fi. Brightstar is a Ruckus Wireless specialist using FlexMaster for wireless network management.
- LINX (London Internet Exchange)coreLINX is a core technology partner and Brightstar is a LINX member, providing peering arrangements for IP transit services including partial IP transit reaching 20-25% of the global internet.
- MicrosoftcoreMicrosoft is listed as a core technology partner. Brightstar offers Hosted Microsoft Exchange, Microsoft Exchange Phone book integration, and supplies Microsoft Office software.
- Level 3 Communications / NTT CommunicationscoreLevel 3 Communications and NTT Communications are listed as core technology partners providing network connectivity and IP transit infrastructure.
- Hewlett-PackardcoreHewlett-Packard is listed as a core technology partner providing server and storage hardware.
- PolycomcorePolycom is listed as a core technology partner providing video conferencing and collaboration hardware.
- MotorolacoreMotorola is listed as a core technology partner providing mobile and wireless hardware.
Scale indicators4 records
Recent moves4 records
Expansion highlights3 records
Brightstar competitors and assessment
Company assessmentDirect peers
- Onecom: UK business communications provider delivering mobile, fixed line, connectivity, cloud and unified communications to SMEs and mid-market — directly comparable bundle-and-support motion to Brightstar.
- Excell Group: UK managed services and connectivity provider offering broadband, voice, cloud and IT support to SMEs and enterprise — same horizontal managed services positioning as Brightstar.
- Zen Internet: UK business ISP offering broadband, leased lines, voice, and cloud to UK SMEs and mid-market customers — same vendor-agnostic connectivity-led positioning and target segment as Brightstar.
- VanillaIP: UK-focused business ISP specialising in broadband, leased lines, SIP trunking and hosted voice for SMEs — overlapping with Brightstar's SME direct-sales proposition.
- Spitfire Network Services: UK-based independent ISP and managed services provider serving SMEs and enterprise with connectivity, voice, and cloud — directly comparable to Brightstar's product mix, customer segments, and UK-only delivery model.
- Glide: UK-based business ISP and managed connectivity provider delivering broadband, fibre, and managed services to SMEs, student accommodation, and residential — comparable mid-market UK ISP profile.
- Convergence Group: UK network integrator and managed services provider offering SD-WAN, connectivity, cloud and security to mid-market and enterprise — same vendor-agnostic integration-led model as Brightstar.
Broad incumbents
- Vodafone UK Business: Major UK business arm of Vodafone offering fixed and mobile connectivity, UC, cloud, and IoT to enterprise — broad incumbent with overlapping SME/enterprise managed services portfolio.
- TalkTalk Business: Large UK business division of TalkTalk providing broadband, Ethernet, voice, and managed services to SMEs and enterprise — significantly larger scale competitor overlapping with Brightstar's enterprise proposition.
- BT Business: UK's largest business telecommunications provider delivering broadband, leased lines, MPLS, voice, cloud and managed services — dominant incumbent competing for the same enterprise customers Brightstar targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Brightstar social profiles
Digital presenceBrightstar compliance and trust
Trust signalCompliance1 record
Brightstar financial estimates
Financial estimateRevenue estimate
Valuation estimate
Brightstar leadership team
Management profileNumber of profiles
Profiles1 record
Brightstar funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Brightstar M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Brightstar
What does Brightstar do?
Brightstar is a UK-based Internet Service Provider and managed communications provider selling a unified portfolio of connectivity (leased lines, broadband up to 10Gbps fibre, VPN, IP Transit), voice and video (SIP trunk, hosted PBX, 3CX Phone System, fixed line, mobile), cloud services (cloud servers, cloud storage, hosted Exchange, data backup, hosted VPN/firewall), datacentre co-location across 100+ UK and 300+ global data centres, and a fully managed network security suite. Offerings are wrapped with consultancy, bespoke solution design, managed installations, hardware/software supply, and 24/7 UK-based technical support to enterprise and SME customers from a single vendor-agnostic provider on a quote-based, recurring-fee model.
Is Brightstar a public or private company?
Brightstar is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Brightstar founded?
Brightstar was founded in 2002. It employs 1 to 10 people.
Where is Brightstar based?
Brightstar is headquartered in London, United Kingdom, in the Europe region.
How does Brightstar make money?
Five revenue lines are on record. Managed Connectivity Services are the primary driver. The others are datacentre and Hosting Services, voice and Video Services, professional and Consultancy Services and hardware and Software Supply.
Who are Brightstar's main competitors?
Direct peers on record are Onecom, Excell Group, Zen Internet, VanillaIP, Spitfire Network Services, Glide and Convergence Group. Broad incumbents are Vodafone UK Business, TalkTalk Business and BT Business.
Does Brightstar have an API?
No public API is recorded for Brightstar.
What industry is Brightstar in?
Brightstar's product category is Managed Telecommunications Services. Its primary akta.pro industry code is HDAIAFAL, Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet), with a secondary code of HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband). Its NAICS code is 517111 and its SIC code is 4899.