What Spitfire Network Services does

Spitfire Network Services Limited is a privately held UK business-to-business telecommunications and internet service provider founded in 1988 by Justin Orde and headquartered in London, with a regional office in Birmingham. The company delivers business-class connectivity, voice, IoT, and engineering services to approximately 5,000-6,000 small and medium-sized businesses across the UK, alongside a channel programme serving over 500 IT and telecoms partner companies that has operated since 2001.

The company operates a resilient multi-core next-generation network ring spanning four geographically diverse carrier-neutral data centre locations (Telehouse Docklands North, Equinix Docklands South, The Oval in South London, and Equinix LD3 in West London's Park Royal), with direct interconnect into the BT national network as one of approximately thirty Annex 2 licensed operators in the UK. The product portfolio centres on connectivity (Dedicated Fibre Ethernet, FTTP, SOGEA, Mobile Ethernet, mobile broadband, backup circuits, and circuits optimised for VoIP), voice anchored by the proprietary FireSwitch Hosted PBX 2.3 cloud telephony platform alongside 3CX Cloud, SIP Trunks, and Direct Routing for Microsoft Teams, IoT delivered through MVNO services and multi-network SIMs (including the Dual IMSI Multi-Network IoT Data SIM launched in 2026), and engineering services such as Firewall as a Service, MPLS WAN, IPsec VPN, and CloudConnect.

Spitfire monetises primarily through recurring monthly subscription contracts across connectivity, voice, IoT, and security services, supplemented by setup fees, managed WAN charges, and wholesale/partner revenue. The company runs a hybrid go-to-market combining direct enterprise field sales via Cisco-certified account managers in London and Birmingham with a partner-first channel programme offering dedicated account management, technical training, and commission without monthly quotas. Pricing is predominantly quote-based for enterprise contracts, with disclosed entry points such as FWaaS from £200 per month and Voice Approved Broadband from £21 per month. Backed by BSI ISO 9001:2015, Cyber Essentials, and Crown Commercial Service Network Services 3 Framework status, the business targets the mandatory UK PSTN/ISDN-to-IP migration as a near-term growth catalyst ahead of the 31 January 2027 Openreach/BT analogue withdrawal deadline.

Name

Spitfire Network Services

Legal name

Spitfire Network Services Limited

Website

https://spitfire.co.uk

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Spitfire Network Services is a UK-based B2B telecommunications and internet provider, founded in 1988 and serving approximately 5,000-6,000 small and medium-sized businesses and over 500 IT/telecoms partners with business-class connectivity, hosted voice, IoT, and security services on its own multi-core network.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG)

Keywords

• Business telecom services
• VoIP solutions
• SIP trunking
• Managed connectivity
• Hosted PBX

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Connectivity Services: Recurring connectivity services including dedicated Fibre Ethernet, FTTP, SOGEA, mobile Ethernet, and broadband circuits. Delivered as managed services with SLAs.
2. Voice Services: VoIP, SIP trunking, hosted PBX (FireSwitch), Direct Routing for MS Teams, and mobile voice services. Revenue from setup fees and recurring monthly charges.
3. IoT Connectivity: IoT SIM cards, multi-network SIMs, and managed IoT connectivity solutions for connected devices across various industries.
4. Engineering Services: MPLS WAN, IPsec VPN, CloudConnect, web hosting, domain names, email services, and managed WAN solutions.
5. Security Services: Firewall as a Service (FWaaS) providing threat protection for business networks.
6. Partner/Wholesale Services: Services provided to over 500 IT and telecoms partners who resell Spitfire connectivity and voice solutions to their customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels11 records

Core offering

Spitfire Network Services is a UK business telecommunications and internet service provider delivering connectivity, voice, and IoT services to small and medium-sized businesses. Its portfolio includes dedicated fibre Ethernet, FTTP/SOGEA broadband, SIP trunking, the proprietary FireSwitch Hosted PBX cloud telephony platform, IoT/MVNO connectivity, Firewall as a Service, and MPLS/IPsec WAN engineering solutions, all carried over a resilient multi-core next-generation network.

Product overview

Spitfire Network Services is a UK-based business telecommunications and internet service provider offering a comprehensive portfolio of connectivity, voice, and engineering solutions. The product portfolio centers on connectivity services (Dedicated Fibre Ethernet, FTTP, SOGEA, Mobile Broadband, Backup Circuits, and circuits specifically for VoIP), voice solutions (FireSwitch Hosted PBX 2.3 as the flagship cloud telephony platform, 3CX Cloud, SIP Trunks, Direct Routing for Microsoft Teams), IoT offerings (IoT Connectivity, IoT SIMs, Multi-Network SIMs including the newer Dual IMSI Multi-Network IoT Data SIM, MVNO services), and engineering services (Firewall as a Service, MPLS WAN, IPsec VPN, CloudConnect, Web Hosting, Domain Names, Email). Additional solutions include Managed WAN, QoS Options, Clear Voice, Mobile Data Solutions, and Working from Home solutions. The company also operates a Partner Services channel program. Spitfire's services are designed for SMBs and enterprises requiring business-class connectivity with emphasis on quality of service, reliability, and migration support for the PSTN switch-off.

Differentiator

Problem solved

Functional benefit

Brands

• FireSwitch: Spitfire's hosted PBX cloud telephony solution - a proprietary hosted telephone system offering business phone system features via the cloud
• SIP Communicator
• DualStream
• SIPStream
• VSTREAM

Products and services

• Dedicated Fibre Ethernet High-speed dedicated fibre leased line providing symmetric bandwidth and guaranteed performance with a 5-hour fault clearance SLA for business connectivity.
• FTTP Ethernet Fibre-to-the-Premises Ethernet connectivity delivering ultrafast speeds over full fibre infrastructure for UK businesses.
• SOGEA Ethernet Single Order Generic Ethernet Access Ethernet service combining voice and data on a single connection.
• FTTP Fibre Broadband Ultrafast fibre broadband using Fibre-to-the-Premises technology for high-speed business internet.
• SOGEA Fibre Broadband Single Order Generic Ethernet Access fibre broadband service.
• Mobile Ethernet 4G/5G wireless Ethernet connectivity for business sites or as backup to fixed line services.
• Mobile Broadband 4G/5G mobile broadband services for business connectivity needs.
• Backup Circuits Resilient backup connectivity solutions to ensure business continuity.
• Voice Approved Broadband

Quantifiable outcome

• 98% of support calls answered within 30 seconds
• +4 more outcomes

Named customers23 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core.

• VorbosscoreStrategic or Co-development Partner · 1 January 2024Wholesale partnership signed in 2024 with ISP Vorboss to bring dedicated fibre internet to businesses across London.
• CityFibrecoreStrategic or Co-development Partner · 1 January 2023Wholesale partnership extended in 2023 to bring FTTP broadband services to businesses across the UK. CityFibre infrastructure enables high-speed fibre connectivity for Spitfire customers.
• G.NetworkcoreStrategic or Co-development Partner · 1 January 2023Appointed as the first wholesale partner of G.Network in 2023, expanding dedicated fibre internet access for businesses across London.
• OpenreachcoreTechnology or Integration · 1 January 2023Primary infrastructure partner for copper and fibre services. Partnership for PSTN switch-off migration services and various connectivity products including FTTP, SOGEA, and Ethernet over copper.
• Mobile Network Operators (Enhanced Mobile)coreTechnology or Integration · 1 January 2023New Full MVNO agreement in 2023 adding Enhanced Mobile to Spitfire's MVNO capabilities for improved IoT and mobile services.
• BT WholesalecoreTechnology or IntegrationKey wholesale provider for Ethernet and connectivity services. Spitfire is one of BT Wholesale's top 3 providers of Ethernet. Partnership includes Annex 2 licensed operator status with own interconnect into BT national network.
• 3CXcoreTechnology or IntegrationSpitfire is a 3CX Titanium Partner, providing 3CX Cloud and on-premise phone system sales, installation, and support since 2014.
• Crown Commercial ServicecoreStrategic or Co-development PartnerAppointed as supplier on Crown Commercial Service's Network Services 3 Framework in 2023, enabling public sector organizations to procure Spitfire services through official procurement channels.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• SureVoIP: UK-hosted VoIP and SIP trunking provider with an established reseller channel — comparable to Spitfire's partner-first model and SMB voice focus.
• Wireless Logic: UK-headquartered IoT connectivity MVNO/platform provider — direct competitor for Spitfire's IoT SIM, multi-network, and managed IoT connectivity offerings.
• Voipfone: UK business VoIP and broadband provider targeting SMBs with hosted telephony and connectivity — comparable in customer segment, product breadth, and channel mix.
• Telappliant: UK VoIP/SIP and hosted telephony specialist serving SMBs and resellers — directly comparable in product scope (SIP trunks, hosted PBX, connectivity) and channel-driven model.
• Gradwell Communications: UK-based business VoIP, broadband, and hosted telephony provider with strong channel/partner presence — closely comparable to Spitfire's product mix and partner-led GTM.
• Gamma Communications: UK-listed provider of business communications including hosted PBX, SIP trunking, and connectivity — direct competitor to Spitfire across the SMB voice and connectivity portfolio.
• Daisy Communications: Major UK business telecoms provider offering connectivity, hosted voice, and managed services — competes directly with Spitfire in the SMB and mid-market segments.

Broad incumbents

• RingCentral: Global UCaaS leader in cloud PBX, voice, and contact centre — competes with Spitfire's FireSwitch Hosted PBX and Direct Routing for Microsoft Teams in the UK SMB market.
• Virgin Media O2 Business: Major UK business connectivity, voice, and mobile provider — overlaps Spitfire's connectivity, hosted voice, and mobile/MVNO portfolios at broader scale.
• BT Business: Largest UK incumbent telecom and wholesale infrastructure provider — competes broadly with Spitfire across connectivity, voice, and Ethernet while also serving as Spitfire's upstream wholesale partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/spitfireupdates
• YouTubeyoutube.com/channel/UCcksaWWm-k6xSxetx3OU_rA
• Facebookfacebook.com/spitfirenetworkservices
• LinkedInlinkedin.com/company/spitfire

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spitfire Network Services