Cevro AI
Cevro AI provides AI agent-based customer support automation purpose-built for iGaming operators, platforms, and BPOs. Its domain-tuned LLMs and proprietary AIP engine autonomously resolve up to 90% of player support tickets across 100+ languages and 50+ regulated markets.
- Company typePrivate
- Founded2016
- HeadquartersBrooklyn, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cevro AI does
Cevro AI, operating through its legal entity Chatform Inc. (Delaware-incorporated, headquartered in Brooklyn, NY), provides an AI agent platform purpose-built for customer support automation in the iGaming industry. The platform serves online casino, sportsbook, poker, sweepstakes, and social gaming operators, as well as BPOs and PAM/platform providers, and is positioned as an autonomous operational teammate that resolves player support tickets end-to-end rather than as a chatbot or copilot. Named customers include Alpha Affiliates, SweepNext Casino, and iPlay Gaming Platform, with the platform handling cases from bonuses, KYC, payments, and responsible gaming workflows across 50+ markets and 100+ languages. The company was founded by Chaim Heber and reports 1-10 employees with no disclosed external funding.
The core technology is built around an AI Procedures (AIPs) engine that interprets operator SOPs written in constrained natural language and executes them step by step against live back-office, PAM, and communication systems, with guardrails including preconditions, forbidden actions, immutable audit logs, PII masking, and zero data retention. The platform is SOC2 Type II audited, GDPR compliant, and never trains on customer data. Integrations span EveryMatrix, SoftSwiss, Vegangster, Smartico, Shufti, Comm100, Zendesk, Intercom, Flows, Jira, LiveChat, Slack, and Zoho. Reported production outcomes include 80-90% autonomous ticket resolution, CSAT above 4.8, 60% cost reduction, and 71% support headcount reduction in documented deployments.
The business model is enterprise B2B SaaS with subscription-based, quote-priced contracts billed monthly and sized to operator volume and automation requirements. Go-to-market combines direct enterprise field sales led by Founding Sales Lead Nige Roberts, channel partnerships with EveryMatrix (including its PlayMatrix live casino division) and AMG Platform, an integration partner network for PAM and back-office providers, and active presence at industry events such as SiGMA Europe and iGB Live. Supporting assets include Cevro Academy for partner certification, an ROI calculator for buyer qualification, and an extensive content marketing program targeting iGaming CX and operations decision-makers.
Cevro AI firmographics
Firmographics- Name
- Cevro AI
- Legal name
- Chatform Inc.
- Website
- https://cevro.ai
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cevro AI provides AI agent-based customer support automation purpose-built for iGaming operators, platforms, and BPOs. Its domain-tuned LLMs and proprietary AIP engine autonomously resolve up to 90% of player support tickets across 100+ languages and 50+ regulated markets.
- Ownership category
- akta.pro rank
Cevro AI industry classification
Industry- Product category
- AI Customer Support Platform
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Player Account Management (PAM), CRM & Loyalty Platforms (MPAEAKAF)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), iGaming Platform Providers (Turnkey/Casino & Sportsbook Platforms) (MPAEAKAA)
Keywords
Where Cevro AI is headquartered
LocationHeadquarters
- HQ city
- Brooklyn
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cevro AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS/Platform Subscription: Cloud-based customer support automation platform delivered as subscription service. Operators pay for access to AI agent platform, with pricing likely based on ticket volume, automation levels, or tiered plans. Platform described as having fees for certain features.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | No publicly disclosed pricing tiers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Cevro AI product offering
Product offeringCore offering
Cevro AI provides an AI agent platform purpose-built for iGaming customer support that autonomously resolves up to 90% of player support tickets end-to-end. The platform executes multi-step workflows (bonuses, KYC, payments, responsible gaming) by connecting to operator back-offices and PAM systems using domain-tuned large language models and a proprietary AIP (AI Procedures) engine. It is delivered to iGaming operators, BPOs, and iGaming platform providers as a multilingual SaaS solution with native integrations.
Product overview
Cevro AI is a unified AI player support platform for the iGaming industry, built around its core AI agent platform that delivers autonomous VIP-level customer support at scale. The platform consists of specialized solutions: the core iGaming AI Support for operators and platforms, Enterprise AI Support for highly regulated environments (SOC2 Type II certified), and BPO & Managed Services for third-party support providers. Key platform capabilities include AI Procedures (AIPs) for translating operational workflows into executable AI actions, native integrations with major iGaming PAMs (EveryMatrix, SoftSwiss, Vegangster), support for 100+ languages across 50+ markets, and Responsible Gaming monitoring. The platform also includes supporting resources such as Cevro Academy (certification and API documentation), an ROI Calculator tool, and an AI Support Glossary. Integration with CRM platforms like Smartico enables agents to trigger engagement events, while communication integrations (Comm100, Zendesk, Intercom, LiveChat) provide omnichannel support delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Cevro AI Platform Primary AI player support platform for iGaming operators delivering autonomous AI agents that handle up to 90% of support tickets end-to-end with VIP-level customer experience, integrating natively with major iGaming PAMs and back-office systems.
- iGaming AI Support
Quantifiable outcome
- 80-90% autonomous ticket resolution
- +6 more outcomes
Companies that use Cevro AI
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Cevro AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability8 records
Feature8 records
Cevro AI partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- AMG PlatformcoreAMG Platform partnership to embed Cevro AI agents within AMG's iGaming infrastructure. Operators gain seamless access to autonomous support capabilities with no heavy setup or custom development required. AI agents use real-time player account data from back office to handle support interactions end-to-end across account/bonus questions, verification status, and compliance-related flows.
- PlayMatrix (EveryMatrix Division)corePlayMatrix partnered with Cevro AI to provide generative AI-powered player support services for operator partners in over 100 languages. Partnership positioned as milestone demonstrating PlayMatrix's maturity following expansion into regulated markets and establishment of dedicated studios with leading operators. Games (Cyber Roulette, Ultra Cyber Roulette) scheduled for rollout to operators throughout 2026.
- EveryMatrixcoreStrategic partnership announced December 2025 for EveryMatrix to provide AI-powered customer support agents to iGaming operators. Cevro AI agents built on domain-tuned LLMs trained on real iGaming workflows, natively integrating with EveryMatrix's PAM and back-office. Agents autonomously handle withdrawals, deposits, bonus requests, and account tickets with 24/7 availability in 100+ languages. Described as benchmark development positioning empathic AI as the future of iGaming customer support.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Cevro AI competitors and assessment
Company assessmentDirect peers
- Forethought: Enterprise AI customer service platform with autonomous agents for resolution, deflection, and triage. Directly comparable in product positioning around autonomous AI agents that resolve customer issues end-to-end rather than assist human agents.
- Ada: AI-powered customer service platform that automates resolution of support inquiries for enterprise brands, with native integrations to existing CX stacks (Zendesk, Salesforce). Closely comparable to Cevro in focusing on autonomous resolution and measurable deflection/CSAT outcomes.
- Maven AGI: AI platform for enterprise customer support that delivers autonomous multi-channel resolution with native integrations to existing tools. Similar in deploying AI agents that take action in customer systems rather than functioning as retrieval copilots.
- Netomi: AI customer service automation platform for enterprise brands using autonomous agents that resolve support issues end-to-end. Directly comparable to Cevro in deploying domain-tuned AI agents that integrate with back-office systems rather than functioning as scripted chatbots.
- Aisera: Enterprise AI agent platform for customer service and operations, automating resolution across channels. Comparable to Cevro in emphasizing autonomous action and integration with enterprise back-office systems.
- Yellow.ai: Enterprise conversational AI platform that automates customer support across chat and voice via autonomous agents. Comparable in providing multi-lingual autonomous support at enterprise scale and integrating with back-office systems.
- Cognigy: Enterprise conversational and agentic AI platform for automating customer service at scale across channels and languages. Comparable in offering an autonomous-agent architecture for enterprise CX, though Cevro's iGaming-specific tuning provides additional domain depth.
Broad incumbents
- Intercom: Established CX platform with proprietary AI agent capabilities (Fin) and broad enterprise customer base across verticals. Comparable as both an integration partner for Cevro and a broader CX incumbent competing for the same AI agent budget.
- Zendesk: Large incumbent customer service platform with a portfolio of AI agent products spanning multiple industries. Functions as both a Cevro integration partner for ticketing/console handoffs and a broader CX incumbent whose AI roadmap could subsume part of Cevro's TAM.
- Salesforce (Agentforce): Enterprise CRM and customer service incumbent with the Agentforce suite of autonomous AI agents for CX. Comparable as a broad incumbent extending into autonomous AI support that could compete with or complement Cevro's domain-specific offering in larger enterprise deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Cevro AI social profiles
Digital presenceCevro AI compliance and trust
Trust signalCompliance3 records
Cevro AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cevro AI leadership team
Management profileNumber of profiles
Profiles2 records
Cevro AI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cevro AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cevro AI
What does Cevro AI do?
Cevro AI provides an AI agent platform purpose-built for iGaming customer support that autonomously resolves up to 90% of player support tickets end-to-end. The platform executes multi-step workflows (bonuses, KYC, payments, responsible gaming) by connecting to operator back-offices and PAM systems using domain-tuned large language models and a proprietary AIP (AI Procedures) engine. It is delivered to iGaming operators, BPOs, and iGaming platform providers as a multilingual SaaS solution with native integrations.
Is Cevro AI a public or private company?
Cevro AI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cevro AI founded?
Cevro AI was founded in 2016. It employs 11 to 50 people.
Where is Cevro AI based?
Cevro AI is headquartered in Brooklyn, United States, in the North America region.
How does Cevro AI make money?
One revenue line is on record: saaS/Platform Subscription.
Who are Cevro AI's main competitors?
Direct peers on record are Forethought, Ada, Maven AGI, Netomi, Aisera, Yellow.ai and Cognigy. Broad incumbents are Intercom, Zendesk and Salesforce (Agentforce).
Does Cevro AI have an API?
Yes. Cevro AI provides an API for integrating AI agents into iGaming platforms. The platform offers ready-made integrations with major iGaming platforms and PAMs, enabling operators to deploy AI agents that access live player account data from back offices. API documentation and integration support available through Cevro Academy.
What industry is Cevro AI in?
Cevro AI's product category is AI Customer Support Platform. Its primary akta.pro industry code is MPAEAKAF, Player Account Management (PAM), CRM & Loyalty Platforms, with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 513210 and its SIC code is 7372.