The One Touch Switching Company

What The One Touch Switching Company does

TOTSCo (The One Touch Switching Company Limited) is a UK not-for-profit company limited by guarantee, headquartered in Leeds, founded in June 2022 to design, build and operate the mandated central messaging infrastructure for UK residential and business broadband and voice switching. Following Ofcom's September 2021 decision to require gaining-provider-led switching, TOTSCo was established by the industry (under the Office of the Telecoms Adjudicator's OTS Steering Group) as the neutral vehicle to deliver the One Touch Switch (OTS) process. TOTSCo does not sell to end consumers; it operates the TOTSCo Hub, a central messaging platform that communication providers (CPs) and Managed Access Providers (MAPs) integrate with to exchange switch orders, match requests, confirmations, and order updates across the UK.

The TOTSCo Hub is delivered by Tech Mahindra under a multi-year contract signed in April 2023. The platform exposes published API specifications: Residential TOTSCo API Specification v1.1a and Business Switching API v2. Supporting tooling includes the Account Management Portal (brand management, support tickets, invoices, usage reports), the CP-to-CP Communications Tool for inter-provider issue resolution, the OTS Directory of live brands (348 brands as of latest disclosure), and a 16-MAP partner network (Azotel, ICUK, Sonalake, Vantage Cloud, Kraken, Netadmin, iconectiv, PSI, Zentive, Jetty, Merula, LXS, NowYoYo, Go Internet, The Communication Gateway, and Common Wholesale Platform/CWPUK) offering Insourced, Technical, and Full Management MAP models. The OTS residential service went live in September 2024, decommissioning the legacy NOT+ process; business switching onboarding opened in July 2025 with API v2 in April 2026. As of June 2026, TOTSCo has facilitated 3 million completed residential switches.

TOTSCo is member-owned (any UK retail or wholesale CP can join with no membership fee and £1 limited liability) and industry-governed through a constituency-based board (Large Retail, Medium Retail, Small Retail, New Infrastructure, Business Focused). Revenue is generated on a transaction / usage-fee basis — Business Switching at £1.60 per business customer (reduced from £1.70 in April 2026, with sub-20,000-customer providers exempt until live operation and prices held through 2026); residential OTS pricing is set in Schedule G effective 21 October 2025, with all residential revenue ring-fenced for operation and maintenance of the residential switching process. As a not-for-profit, any operating surplus is reinvested rather than distributed. Customers include the Large Retail constituency (BT, Sky UK, TalkTalk, VMO2, Vodafone), Medium Retail (KCOM, Zen Internet), New Infrastructure (Community Fibre, Cityfibre, Hyperoptic), and Business Focused (Gamma Telecom) providers.

Name

The One Touch Switching Company

Legal name

The One Touch Switching Company Limited

Website

https://totsco.org.uk

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

TOTSCo is a UK not-for-profit, industry-governed company that operates the TOTSCo Hub, the Ofcom-mandated central messaging platform enabling broadband and voice switching between UK residential and business communication providers, with Tech Mahindra as its technology partner.

Ownership category

akta.pro rank

Product category

Telecommunications Switching Infrastructure

NAICS

All Other Telecommunications (5178), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Local Loop Unbundling (LLU) & Last-Mile Leasing Providers (HDAIABAG)

Keywords

• Telecoms switching platform
• Broadband switching infrastructure
• Industry messaging hub
• Ofcom switching process
• Communication provider services

Headquarters

HQ city

Leeds

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Hub Usage Charges: Communication providers pay hub charges for using the TOTSCo Hub platform. Residential and business switching are separate services with distinct pricing.
2. OTS Residential Switching: Revenue collected for OTS residential switching is solely used for the operation and maintenance of the residential switching process, not funding other services.
3. Business Switching: Separate charges for using the TOTSCo Hub for business switching, distinct from residential switching charges.
4. MAP Services: Managed Access Providers provide connectivity and support services to communication providers, with separate commercial arrangements between providers and MAPs.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

The One Touch Switching Company (TOTSCo) operates the TOTSCo Hub, a central messaging platform that enables fixed broadband and voice switching across the United Kingdom. It underpins the Ofcom-mandated One Touch Switch (OTS) residential process and a parallel Switching for Business process, allowing communication providers (retail and wholesale) to exchange standardized messages for initiating and completing end-customer switches without customers contacting their existing provider.

Product overview

The One Touch Switching Company (TOTSCo) operates a unified platform infrastructure for UK telecommunications switching, comprising the TOTSCo Hub as the central messaging platform. The product portfolio includes One Touch Switch (OTS) for residential broadband and landline switching, Business Switching for business customers, the Account Management Portal for user administration, the CP-to-CP Communications Tool for inter-provider coordination, and Managed Access Provider (MAP) Solutions for providers needing connectivity support. TOTSCo also provides the OTS Directory listing all live participants, and Stakeholder Forums for industry communication. The company is not-for-profit, member-owned, and industry-governed, with Tech Mahindra as the technology partner that designed and operates the Hub.

Differentiator

Problem solved

Functional benefit

Products and services

• TOTSCo Hub The central messaging platform operated by TOTSCo that enables fixed broadband and voice switching across the UK. It is used by communication providers to exchange information for initiating and completing residential and business switches, functioning as the trusted industry infrastructure behind the One Touch Switch and Switching for Business processes.
• One Touch Switch (OTS) An Ofcom-mandated, industry-agreed residential switching process for broadband and landline services in the UK. Customers contact only their new provider, who manages the entire switch on their behalf through the TOTSCo Hub.
• Business Switching Switching process for organisations moving broadband and voice services to a new provider using a gaining-provider-led approach, operated on the TOTSCo Hub in alignment with the industry-agreed Switching for Business process maintained by the Gaining Provider Led Business Steering Group.
• Account Management Portal Online portal for TOTSCo Hub users to manage their account, including managing brands, raising support tickets, viewing invoices and accessing usage reports for both residential and business switching services.
• CP-to-CP Communications Tool

Quantifiable outcome

• 3 Million completed OTS switches
• +3 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

17 partnerships are on record, tiered core and minor.

• Tech MahindracoreTechnology or Integration · 1 April 2023Tech Mahindra was selected through a competitive procurement process to design, build and operate the TOTSCo Hub. A multi-year contract was signed in April 2023. Tech Mahindra designed, built and operates the central messaging platform that enables fixed broadband and voice switching across the UK.
• AzotelminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching. Services include technical connectivity and platform services.
• iconectivminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• ICUK (ICUK Computing Services Ltd)minorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• SonalakeminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• Vantage CloudminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for both residential and business switching.
• ZentiveminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for both residential and business switching.
• The Communication GatewayminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for both residential and business switching.
• Common Wholesale and Switching Platform (CWPUK)minorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• Go InternetminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• JettyminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• KrakenminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• LXS ConsultingminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• MerulaminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• NetadminminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• NowYoYominorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.
• PSIminorChannel Partner/ Reseller/ DistributorManaged Access Provider offering solutions to help communication providers connect to the TOTSCo Hub for residential switching.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• iconectiv: iconectiv administers the US Local Number Portability (LNP) and operates central messaging platforms for telecom providers — the closest functional analogue to TOTSCo's role in UK broadband and voice switching. iconectiv is also a Managed Access Provider to TOTSCo, but its US LNP admin function is the same architectural role TOTSCo plays in the UK.
• Syniverse Technologies: Syniverse operates inter-carrier messaging and number portability platforms for global telecoms, with a similar mandate to provide neutral switching and routing infrastructure between communication providers. Comparable business model of selling platform services to carriers on a usage basis.

Regional players

• ComReg (Commission for Communications Regulation): Ireland's telecoms regulator oversees number portability and provider switching processes in the Irish market, analogous to how Ofcom and TOTSCo govern UK switching. Different governance model (regulator vs. industry-owned entity) but directly comparable in mandate and industry-coordination role.

Broad incumbents

• Ofcom: UK's communications regulator that mandated the creation of TOTSCo and sets the rules the Hub enforces. While a regulator rather than a switching platform operator, Ofcom is the closest comparable UK organization shaping switching infrastructure policy and outcomes.
• Openreach: Operates the UK's national fixed-line and broadband physical network, on top of which TOTSCo's switching layer sits. Openreach is a broader incumbent with overlapping ecosystem exposure but operates the access infrastructure rather than the switching messaging hub.

Emerging players

• BICS (Belgacom International Carrier Services): International wholesale carrier enabling inter-provider voice, data and messaging services. Comparable in providing the inter-carrier connectivity fabric that TOTSCo's hub sits on top of, but at a wholesale international level rather than UK consumer switching.
• Bandwidth Inc. Communications platform-as-a-service provider enabling number management, messaging and voice services for carriers and enterprises. Comparable in operating inter-provider messaging infrastructure but in a commercial (rather than industry-mandated) model.

Others

• NICC: UK standards body that defines technical standards for telecoms networks and inter-provider interoperability. Adjacent to TOTSCo's work in defining switching messaging standards and API specifications for UK CPs.
• ATIS (Alliance for Telecommunications Industry Solutions): US-based industry body that develops telecom standards and best practices, including for number portability and inter-carrier processes. Functionally comparable as a neutral industry coordination forum that enables multi-provider switching processes.
• Office of the Telecoms Adjudicator (OTA2): UK industry-led body that established the OTS Steering Group which led to TOTSCo's creation. OTA2 mediates industry disputes and coordinates switching-related governance; it spawned TOTSCo and remains an adjacent oversight and coordination body.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat7 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TOTSCoLtd
• LinkedInlinkedin.com/company/the-one-touch-switching-company

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The One Touch Switching Company