What MD ONBOARD does

MD ONBOARD is a remote medical advisory services company that serves the commercial airline and business aviation industries. Founded as a wholly-owned subsidiary of Northwell Health (operating under the for-profit Northwell Holdings), the company provides aviation-trained emergency medicine specialists who deliver real-time medical guidance to flight crews during in-flight medical events, preflight passenger clearance, crew fit-to-operate assessments, and ground-based medical coordination. The platform supports communication through telephone, radio, SATCOM, and data services, and includes a mobile application providing risk intelligence covering 200+ countries and 400+ cities. The company also offers medical kit and equipment review, EASA/FAA-compliant crew training (including certification pathways via American Heart Association and European Resuscitation Council), crisis communication, and AI/ML-enabled reporting and benchmarking.

The underlying technology is a proprietary telemedicine platform built on Northwell Health's 911-accredited Center for Emergency Medical Services (CEMS) infrastructure, augmented by partnerships with Crisis24 (GardaWorld) for global security coverage across 45+ countries, Laerdal for simulation-based training, CardioSecur for real-time ECG and AI-driven vital sign monitoring, and Dyami for integrated security services. Translation services in 150+ languages and AI-enabled analytics for trend prediction and operational benchmarking form additional layers of the offering.

MD ONBOARD generates revenue primarily through subscription-based enterprise contracts with commercial airlines and business aviation operators, supplemented by professional services revenue from training programs and medical kit review engagements. The company sells via a direct enterprise field sales motion supported by partnerships with major aviation industry bodies (AACO, IATA, AsMA, AsBAA, EBAA, IBAC, MEBAA, NBAA) for market access and distribution. Pricing is quote-based and not publicly disclosed. Headquartered in New York with operating presence in North America, Asia Pacific, the Middle East, South Asia, and Africa, MD ONBOARD employs 11-50 people globally.

Name

MD ONBOARD

Legal name

MD ONBOARD, LLC

Website

https://mdonboard.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

MD ONBOARD is a Northwell Health subsidiary providing real-time remote medical advisory, preflight clearance, crew training, and risk intelligence services to commercial airlines and business aviation operators globally.

Ownership category

akta.pro rank

Product category

Aviation Medical Advisory Services

NAICS

Other Support Activities for Air Transportation (488190), Support Activities for Air Transportation (4881)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

In-Flight Health, Safety & Medical Services (THABAMAF)

Keywords

• Aviation medical advisory
• Inflight medical support
• Aviation telemedicine
• Crew health safety
• Preflight medical clearance

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription-based Medical Advisory Services: MD ONBOARD provides subscription-based medical advisory services to commercial airlines and business aviation operators. Services include real-time inflight medical advisory, preflight medical advice, crew health and safety programs, and training services. Revenue is generated through recurring contracts with airline and aviation operator clients.
2. Professional Services (Training): Training services including in-person and e-training for pilots, flight attendants, and VIP passengers delivered by ER and first response specialists. Includes certification from American Heart Association or European Resuscitation Council.
3. Medical Kit and Equipment Review: Review of FAK, EMK and supplemental equipment on aircraft providing upgrade and compliance recommendations, with process to upload and maintain kit contents for emergency response staff.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

MD ONBOARD delivers 24/7 remote medical advisory services to commercial airlines and business aviation operators, connecting flight crews in real time with aviation-trained emergency physicians and paramedics via telephone, radio, SATCOM, and data services. The integrated service portfolio spans preflight medical clearance, inflight medical guidance, ground-based medical support coordination, crew health and safety monitoring, medical kit review, training, advanced risk intelligence, and crisis communication.

Product overview

MD ONBOARD is a single unified platform providing remote medical advisory services specifically designed for the aviation industry. The core MD ONBOARD Platform delivers real-time alerts and medical guidance to airline and business aviation operators, supported by a mobile application for risk intelligence and crew safety. The integrated service portfolio spans the complete flight journey—Preflight Medical Advisory for passenger clearance, Inflight Medical Advisory for real-time crew support, and comprehensive post-flight reporting—all augmented by AI-enabled analytics for trend prediction and benchmarking. Additional modules include medical kit review, crew training programs, crew health and safety monitoring, crisis communication, and advanced risk intelligence covering 200+ countries and 400+ cities. The platform is built on Northwell Health's 911-accredited medical service delivery infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Inflight Medical Advisory Service Real-time medical guidance provided to flight crews via telephone, radio, SATCOM, and data services. Aviation-trained paramedics and physicians guide crews through protocols to make informed decisions, including on the need to divert. Targeted at commercial airline and business aviation operators.
• Preflight Medical Advisory Service Automated preflight processing of medical certificates and MEDIF/MEDA forms with review and recommendations to airline operations staff, designed to reduce avoidable onboard medical events and diversions. Targeted at airline medical and operations teams.
• Passenger Fit-to-Fly Clearance 24/7/365 assistance to airlines for making rigorously informed fit-to-fly determinations for passengers and crew at or near the point of departure, including translation services via teleconferencing platform.
• Crew Health and Safety Program Program enabling crew to access medical and security assistance via mobile app, including assessment of being fit-to-operate the next sector, facilitation of access to medical care, guarantee of payment arrangements, and follow-up medical oversight. Targeted at airline and business aviation crew.
• Medical Kit and Equipment Review Review of FAK, EMK and supplemental equipment on each aircraft type, providing recommendations for upgrades and additions to ensure regulatory compliance and kit completeness. Targeted at airline and business aviation operators.
• Training and Training Materials Crew training and training materials including review and evaluation of airline training programs, in-person and e-training for pilots, flight attendants, and VIP passengers, compliant with EASA and FAA regulatory standards, with certification from American Heart Association or European Resuscitation Council.
• Reporting, Analysis and Benchmarking AI-enabled aviation intelligence platform providing client reporting portals with digital incident logs, periodic reports, trend reports, benchmarking comparisons, and analytical filters for actionable insights. Targeted at airline operations and safety teams.
• Business Aviation Services Suite of next-generation services enabling proactive risk mitigation and real-time incident management for business aviation owners and operators, supplementing existing safety management processes. Includes preflight, inflight, and post-flight medical and security advisory.

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core, minor and major.

• DyamicoreStrategic or Co-development Partner · 2 October 2025Strategic partnership to deliver integrated aviation health, safety, and security solutions. Dyami adds security cover to MD ONBOARD's medical service, supporting aircraft operators worldwide with combined medical and security capabilities.
• Crisis24 (GardaWorld)coreTechnology or IntegrationSecurity and medical assistance partnership powered by Crisis24. Provides global medical, security and communications capability across 45+ countries and 500+ locations with access to >132,000 security experts. Enables seamless security services with on-the-ground support, particularly in high-risk locations, and access to a global network of 1.1 million vetted security, medical and logistics providers.
• LaerdalcoreStrategic or Co-development PartnerPartnership to enhance medical training for aviation industry through advanced simulation technology. Integrates immersive, realistic training experiences that replicate inflight medical incident scenarios, enabling cabin crew and aviation professionals to manage inflight medical incidents with greater confidence.
• CardioSecurcoreTechnology or IntegrationCollaboration to set a new standard in aviation health innovation. CardioSecur provides real-time ECG monitoring technology integrated into MD ONBOARD's medical advisory services.
• Fit2FlyminorStrategic or Co-development PartnerPartnership to transform aviation medical clearance. Combined capabilities for preflight medical assessment and clearance services.
• Northwell HealthcoreOthersParent company and core healthcare ecosystem. MD ONBOARD draws strength from Northwell Health's world-class Center for Emergency Medical Services (CEMS) infrastructure, including hospitals, physicians, nurses, telehealth capabilities, and air ambulance programs.
• Arab Air Carriers Organization (AACO)majorGTM or Marketing PartnerIndustry partner representing Arab air carriers. Supports market access and industry collaboration.
• International Business Aviation Council (IBAC)majorGTM or Marketing PartnerIndustry partner. MD ONBOARD joined IBAC's Industry Partner Programme at EBACE 2025.
• IATAmajorGTM or Marketing PartnerIndustry association partnership. MD ONBOARD featured in IATA Strategic Partnerships Newsletter as remote medical advisory services provider.
• Asian Business Aviation Association (AsBAA)majorGTM or Marketing PartnerIndustry partner. CEO Grant Jeffery appointed to AsBAA board of directors.
• European Business Aviation Association (EBAA)majorGTM or Marketing PartnerIndustry partner for European business aviation market.
• Middle East Business Aviation Association (MEBAA)majorGTM or Marketing PartnerIndustry partner. MD ONBOARD announced advances at MEBAA Show 2024.
• National Business Aviation Association (NBAA)majorGTM or Marketing PartnerIndustry partner for US business aviation market.
• Aerospace Medical Association (AsMA)majorGTM or Marketing PartnerIndustry association for aerospace medicine professionals.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MedAire: MedAire, part of International SOS, is the dominant incumbent providing remote inflight medical advisory, crew training, and medical kit services to commercial airlines and business aviation operators — directly competing with MD ONBOARD's core offerings. Multiple MD ONBOARD executives, including the CEO and Director of Training, are former MedAire leaders.
• Global Rescue: Global Rescue provides medical advisory, evacuation, and security services to travelers, including business aviation crews and operators. It competes directly with MD ONBOARD's preflight, inflight, and crew health programs, and bundles a similar recurring subscription-based service with global provider network access.
• Medjet Assist: Medjet provides medical evacuation and advisory services for individuals traveling domestically and internationally, including commercial airline passengers. It overlaps with MD ONBOARD's preflight clearance and inflight medical advisory services, addressing a similar traveler-safety use case through a subscription model.

Others

• REVA Global Air Ambulance: REVA is a global fixed-wing air ambulance operator providing medical transport and inflight clinical care. While MD ONBOARD does not transport patients, REVA is comparable as an adjacent aviation medical services provider serving commercial and business aviation clients with complementary mission profiles.
• Crisis24 (GardaWorld): Crisis24, a GardaWorld company, is a strategic technology partner to MD ONBOARD providing global security, medical, and logistics support across 45+ countries. It is comparable as an enabling ecosystem participant and adjacent provider of risk intelligence and crisis response services to corporate and aviation clients.

Broad incumbents

• Northwell Health: Northwell Health is the parent organization of MD ONBOARD and one of the largest integrated healthcare networks in the US. While not a competitor, its Center for Emergency Medical Services and telehealth capabilities underpin MD ONBOARD's clinical delivery, making it the closest functional analog for healthcare-anchored remote medical advisory.
• Europ Assistance: Europ Assistance is a global provider of travel insurance assistance, medical advisory, and concierge services. It overlaps with MD ONBOARD's preflight medical clearance and traveler assistance services for European-flag and business aviation operators, though it serves a broader travel and insurance customer base.
• International SOS: International SOS is the parent of MedAire and the global leader in travel risk management, medical assistance, and security services for travelers and organizations. It competes broadly with MD ONBOARD across aviation, maritime, and corporate travel medical advisory, and operates a similar recurring subscription model at global scale.

Emerging players

• Kenyon International Emergency Services: Kenyon provides emergency response, crisis management, and repatriation services globally, including to airlines and corporate travelers. It is comparable as an adjacent provider of aviation and corporate crisis response, though its focus on incident response rather than ongoing advisory differentiates it from MD ONBOARD.

Regional players

• Assist Card: Assist Card is a Latin American provider of travel assistance, medical advisory, and emergency services to travelers. It is comparable as a regional peer offering subscription-based medical assistance services to travelers, including those flying on commercial and business aviation operators in the Americas.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/md-onboard
• Instagraminstagram.com/mdonboard

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MD ONBOARD