What CareBestie does

CareBestie is a U.S.-based, venture-backed health technology company that operates an AI-powered voice engagement platform purpose-built for home health, home care, hospice, and post-acute care providers. The platform centers on an autonomous AI voice agent named Michael that conducts natural, empathetic phone conversations with patients between clinician visits, covering welcome calls, ongoing check-ins, after-hours support, visit coordination, patient satisfaction monitoring, and post-discharge follow-up. CareBestie applies domain-specific natural language processing to capture sentiment, frustration signals, and early clinical deterioration indicators, then routes only meaningful issues to human care teams via integration with leading home health EMRs. The company reports that up to 70% of non-urgent interactions are absorbed without human follow-up, with 75%+ of after-hours calls handled autonomously and 95% of referred patients reached within 30 hours.

CareBestie monetizes through per-member-per-month (PMPM) subscriptions, with pricing anchored at $2 PMPM for CareRelay after-hours coverage and $3 PMPM for Discharge-to-Community Outreach, structured so agencies typically begin with one module and expand. The platform is sold primarily through a CEO-led direct enterprise sales motion targeting large home health and hospice organizations, with secondary inside-sales capture via website demo requests. Anchor enterprise customers include Elara Caring, Pinnacle Home Care, and Addus, alongside an SMB reference at Paragon Home Care; combined deployments cover more than 55,000 average daily census patients. The company is co-founded by Daniel Haven (CEO, previously founder of ProctorExam acquired by Turnitin) and David Ilievsky (formerly VP of R&D at RapidAPI and Navina AI), with senior home health industry operators on the advisory board. As of January 2026, CareBestie has raised $4.4 million in seed funding led by TLV Partners and is headquartered in Brandon, United States.

Name

CareBestie

Legal name

CareBestie

Website

https://carebestie.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

CareBestie operates an AI-powered voice engagement platform that automates patient check-ins, after-hours support, and post-discharge follow-up for home health, hospice, and post-acute care providers in the United States, monetizing through PMPM subscriptions.

Ownership category

akta.pro rank

Product category

Home Health Patient Engagement Software

NAICS

Home Health Care Services (62161), Home Health Care Services (6216)

SIC

Services-Home Health Care Services (8082), Services-Prepackaged Software (7372)

akta.pro primary industry

Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Symptom & Pain Management In-Home (Palliative Clinical Visits) (HSABAFAG)

Keywords

• Home health software
• Patient engagement platform
• Voice AI healthcare
• After-hours call coverage
• Post-acute care technology

Headquarters

HQ city

Brandon

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. CareRelay Coverage Subscription: Per member per month (PMPM) subscription pricing for after-hours call coverage. Handles routine overnight calls and routes urgent calls to on-call staff. Most agencies start with this program and expand to broader patient communication.
2. Discharge-to-Community Outreach: PMPM subscription for post-discharge follow-up services. Engages discharged patients automatically and surfaces qualified re-engagement opportunities.
3. Patient Engagement Infrastructure: Comprehensive voice-based patient engagement platform supporting welcome calls, check-ins, visit coordination, patient satisfaction, and post-discharge follow-up. Revenue derived from agency-level subscriptions based on patient census.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

CareBestie provides an AI-powered voice engagement platform for home health, hospice, and home care agencies. Its voice agent ("Michael") conducts natural, empathetic phone conversations with patients between caregiver visits for welcome calls, check-ins, after-hours support, satisfaction monitoring, and post-discharge follow-up, then translates conversations into real-time operational signals and routes only meaningful issues to clinical staff. The platform integrates deeply with leading home-health EMRs and is sold as a subscription tied to patient census, with standalone modules including CareRelay after-hours coverage and Discharge-to-Community outreach.

Product overview

CareBestie offers a unified voice-based patient engagement infrastructure for home health and hospice organizations. The core platform features an AI voice agent named Michael that handles patient check-ins, welcome calls, visit coordination, patient satisfaction monitoring, and post-discharge follow-up through natural phone conversations. CareRelay provides dedicated after-hours call coverage as a standalone or complementary module. The products work together as an intelligence and engagement layer: the platform proactively reaches patients between clinician visits, captures real-time insights into physical and mental wellbeing, and routes only meaningful issues to human teams—enabling agencies to absorb up to 70% of interactions without requiring human follow-up.

Differentiator

Problem solved

Functional benefit

Brands

• CareRelay: After-hours call coverage solution for home health agencies that answers routine patient calls overnight, captures structured notes, and routes urgent issues to the right staff member.

Products and services

• CareBestie Patient Engagement Platform Core voice-based patient engagement infrastructure for home health agencies. Connects with patients through natural, empathetic phone conversations between clinician visits, translates interactions into real-time operational signals, and routes only meaningful issues to care teams.
• CareRelay (After-Hours Coverage) After-hours call coverage solution for home health agencies that answers routine patient calls overnight, captures structured notes, and routes urgent issues to on-call staff. Priced at $2 PMPM with no EMR integration required.
• Discharge-to-Community Outreach Post-discharge follow-up solution that calls every discharged patient at regular intervals, detects new care needs through conversations, and surfaces qualified re-engagement opportunities. Priced at $3 PMPM with a documented 10x ROI on a $3,000 monthly investment.
• Patient Satisfaction Monitoring AI-powered call system that captures real patient sentiment, detects risks early, and turns feedback into action by monitoring satisfaction after visits, discharges, or missed appointments. Reports 75%+ engagement rates and flags 60% of issues affecting patient experience.

Quantifiable outcome

• Absorbs up to 70% of interactions that do not require human follow up
• +5 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Three partnerships are on record, tiered flagship and minor.

• Elara CaringflagshipStrategic or Co-development PartnerElara Caring is one of the largest home health and hospice providers in the country. They deployed CareBestie's voice AI for wellness calls across tens of thousands of patients in hundreds of locations. Implementation completed in under 2 months with compliance and PHI requirements met.
• Pinnacle Home CareflagshipStrategic or Co-development PartnerPinnacle Home Care is the largest Florida-based home health provider serving 10,000+ active patients. Partnership covers after-hours, business hours, and patient satisfaction touchpoints. Implementation took ~20 days with minimal IT involvement.
• MedArriveminorGTM or Marketing PartnerMedArrive COO Greer Rios co-speaks with CareBestie on joint webinar about scheduling and patient engagement. Marketing partnership for thought leadership content.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Abridge: AI platform that captures and structures patient-clinician conversations for documentation and downstream clinical use. Overlaps conceptually with CareBestie's voice-AI capture layer though Abridge is currently clinician-facing documentation rather than patient-facing outreach.
• Force Therapeutics: Digital care platform for musculoskeletal and post-surgical episodes including patient engagement and remote monitoring. Adjacent to CareBestie on the post-acute care engagement side, particularly for orthopedic and surgical recovery pathways that feed home health referrals.
• Wellbe: Patient engagement platform focused on procedure-based episodes of care, including pre-and-post visit outreach. Comparable in target buyer (provider-driven patient communication) and overlap on post-discharge follow-up use cases.
• Notable Health: AI-driven healthcare workflow automation platform handling patient outreach, intake, and scheduling via intelligent agents. Competes with CareBestie for patient communication and engagement budget inside provider organizations, though Notable is more horizontal in workflow scope.
• Hippocratic AI: Builds LLM-based healthcare agents ("AI nurses") for patient-facing conversations across post-acute and chronic care use cases. Overlaps with CareBestie's patient check-in and post-discharge workflows but is more LLM-pillar-focused and earlier in commercialization.

Broad incumbents

• WellSky: Large healthcare technology vendor serving home health, hospice, and post-acute providers with its leading EMR plus adjacent analytics and referral solutions. A potential competitive threat if it bundles native AI voice engagement, and a key integration partner for CareBestie today.

Direct peers

• Hyro AI: Conversational AI platform purpose-built for healthcare, offering voice and chat agents for patient engagement, scheduling, and triage across provider systems. Most direct head-to-head competitor to CareBestie in AI voice for healthcare workflows.
• CipherHealth: Patient outreach and engagement platform used by health systems and post-acute providers for post-discharge follow-up, rounding, and satisfaction outreach. Directly overlaps with CareBestie's welcome calls, post-discharge, and patient satisfaction modules.
• mPulse Mobile: Conversational AI and patient engagement vendor serving health plans and providers, with strong voice and SMS outreach for post-discharge and chronic condition management. Comparable modality (voice/SMS) and comparable buyer (provider organizations running engagement programs).
• Luma Health: Patient engagement platform for outreach, scheduling reminders, and post-visit communication, widely adopted by ambulatory and specialty practices. Comparable patient communication infrastructure for healthcare providers, though broader in scope than CareBestie's home-health focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareBestie