Omago
Omago (operated by MAKING MEDIA LIMITED, Hong Kong) provides an AI-powered customer engagement agent that small businesses deploy on their website, WhatsApp Business, and Telegram to answer enquiries, capture leads, and book appointments 24/7 across multiple languages.
- Company typePrivate
- Founded2025
- HeadquartersHong Kong, Hong Kong SAR China
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Omago does
Omago is a Hong Kong-based B2B SaaS company, operated under the legal entity MAKING MEDIA LIMITED, that provides an AI-powered customer engagement platform targeted at small and medium-sized businesses. The core product is an AI agent that deploys across website chat widgets, WhatsApp Business, and Telegram to answer customer enquiries, capture leads, and book appointments 24/7 in multiple languages, including English, Traditional Chinese, Simplified Chinese, Japanese, Korean, and Arabic. Founded in 2025 by King Mak, who previously advised businesses on digital strategy at Google, the company operates with 1-10 employees and positions itself for non-technical users, emphasizing no-code setup in minutes and use cases for restaurants and cafés, clinics and practices, service businesses, and professional firms.
The platform's architecture routes AI inference through OpenRouter to third-party model providers (with Zero Data Retention turned on by default where available) and runs on Supabase and Cloudflare infrastructure. Core features include a knowledge base that ingests PDFs, text, and websites via LLM extraction; a visual conversation flow builder (now branded "Automations") for structuring lead qualification, booking, and intake journeys; native WhatsApp Business integration that uses existing business phone numbers; and a one-click Telegram bot integration. Recent product launches between March and June 2026 added WhatsApp and Telegram channels, PDF knowledge ingestion, a dashboard refresh, and expansion of dashboard localization to six languages.
Omago monetizes through tiered subscription plans — Free Starter (50 conversations/month, no credit card), Core at $49/month, Plus at $99/month, Max at $369/month, and a custom Enterprise tier — supplemented by $29/month extra agents, $20/1,000-conversation overage, and a $99/month branding-removal add-on. Distribution combines self-serve product-led growth (app.omago.ai) for SMBs, a 30% recurring-revenue-share Hong Kong referral partner program for agencies and consultants, and an enterprise direct-sales motion with booked calls via Cal.com. The company provides no disclosure of institutional funding, revenue, named customers, patents, or awards, and markets itself as Hong Kong-based with bilingual English/Cantonese support while serving a globally distributed SMB audience.
Omago firmographics
Firmographics- Name
- Omago
- Legal name
- MAKING MEDIA LIMITED
- Website
- https://omago.ai
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Omago (operated by MAKING MEDIA LIMITED, Hong Kong) provides an AI-powered customer engagement agent that small businesses deploy on their website, WhatsApp Business, and Telegram to answer enquiries, capture leads, and book appointments 24/7 across multiple languages.
- Ownership category
- akta.pro rank
Omago industry classification
Industry- Product category
- Conversational AI Customer Service Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industry
- Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)
Keywords
Where Omago is headquartered
LocationHeadquarters
- HQ city
- Hong Kong
- HQ country
- Hong Kong SAR China
- HQ region
- Asia
Offices1 record
Markets served
Omago business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations, Supply Chain
Revenue model
- Subscription Plans: Monthly or annual subscription tiers (Starter, Core, Plus, Max, Enterprise) with escalating conversation limits, team member seats, AI agent counts, and feature access. Annual billing offers ~16% discount.
- Add-on Agents: Additional AI agents available at $29/month each beyond plan limits.
- Extra Conversations: Overage purchases at $20 per 1,000 additional conversations.
- Branding Removal: Remove Omago branding option at $99/month for white-label deployments.
- Referral Partner Revenue Share: Partners earn 30% recurring revenue share on subscription payments from referred customers for duration of their subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier for getting started with basic web widget |
| Subscription | Monthly | Core plan for busy small businesses at $49/month |
| Subscription | Monthly | Plus plan for multi-channel businesses at $99/month |
| Subscription | Monthly | Max plan for high-volume operations at $369/month |
| Subscription | Multi-year contract | Enterprise tier with unlimited scale and dedicated support |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels6 records
Omago product offering
Product offeringCore offering
Omago provides a cloud-based AI customer engagement platform that deploys an autonomous AI agent on SMB websites, WhatsApp Business, and Telegram to answer customer questions, capture leads, and book appointments 24/7. Businesses configure the agent by uploading PDFs, text, or linking websites to build a knowledge base, and by designing conversation flows through a visual Automations editor. The product is sold through subscription tiers from a free Starter plan to a custom Enterprise plan, with add-on agents, conversation overages, and a white-label branding option.
Product overview
Omago offers a unified AI customer engagement platform with a core AI agent that operates across WhatsApp, Telegram, and website chat. The platform is sold through tiered subscription plans (Starter Free, Core $49/mo, Plus $99/mo, Max $369/mo, Enterprise Custom) and includes built-in sub-products: a Knowledge Base for document ingestion and retrieval, and a Conversation Flow Builder (renamed Automations) for designing structured customer journeys. Omago also provides two complementary free tools — a WhatsApp Link Generator and an Invoice Generator — available as standalone web tools under the Omago brand. The Enterprise tier adds dedicated setup, custom AI training, and unlimited scale on top of the Max plan features.
Differentiator
Problem solved
Functional benefit
Brands
- Free Invoice Generator: Free invoice generation tool accessible at invoice.omago.ai, supporting multiple currencies and languages
- Free WhatsApp Link Generator
Products and services
- Omago AI Agent Platform Cloud-based AI customer engagement platform that deploys an autonomous AI agent on a business's website widget, WhatsApp Business, and Telegram to answer customer enquiries, capture leads, and book appointments 24/7 using business-specific knowledge. Sold as a tiered B2B SaaS subscription (Starter Free, Core $49/mo, Plus $99/mo, Max $369/mo, Enterprise custom).
- Knowledge Base Business knowledge ingestion system that lets customers upload PDFs, documents, and text or link their website, then uses an LLM to extract and index content so the Omago AI agent can answer customer questions from the operator's own content with citations.
- Conversation Flow Builder (Automations) Visual drag-and-drop editor that lets businesses design step-by-step conversation journeys for lead qualification, appointment booking, and structured customer intake, with handoff triggers to human agents when needed.
- WhatsApp Link Generator Free standalone web tool from Omago that generates clickable WhatsApp Business links for SMBs, supporting custom phone numbers, country codes for 23+ countries, and pre-filled messages including emojis.
- Invoice Generator Free standalone web tool at invoice.omago.ai that creates professional invoices with multi-currency support (USD, EUR, GBP, HKD, CAD, AUD, JPY, SGD, CNY, KRW, TWD, CHF, NZD), logo upload, accent color, font style, and PDF download.
Quantifiable outcome
- AI agents achieve average resolution rate of 67% for customer service queries (industry benchmark from Intercom Fin AI data cited in blog)
- +2 more outcomes
Companies that use Omago
Customer profileSegments4 records
Ideal customer profiles2 records
Omago technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature7 records
Omago partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and growth.
- OpenRoutercoreOpenRouter routes AI requests to third-party model providers selected by customers. Omago transmits user chat messages and knowledge base content for AI generation. Zero Data Retention (ZDR) set as default ON where available.
- SupabasecoreCloud infrastructure provider used to deliver the Services. Personal data may be processed or stored outside Hong Kong via Supabase.
- CloudflarecoreInfrastructure and security provider used to operate the Services. Personal data may be processed or stored via Cloudflare.
- WhatsApp BusinesscoreNative integration with WhatsApp Business platform. Works with existing WhatsApp Business number without requiring new numbers. Supports rich media, quick-reply buttons, and structured messages.
- TelegramcoreNative Telegram bot integration. Deploy agent to Telegram channels and chats with one-click connection. Same agent, knowledge base, and conversation history.
- Hong Kong Referral PartnersgrowthReferral partnership for Hong Kong agencies, consultants, and operators with SMB networks. Partners earn 30% recurring revenue share on referred customer payments for as long as they stay. No tiers, caps, or revenue decay. Partners include agencies, consultants, and operators with audiences.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Omago competitors and assessment
Company assessmentEmerging players
- Ada: Ada is an AI agent platform focused on customer service automation for mid-market and enterprise brands across web, SMS, and messaging channels. Comparable to Omago's AI agent architecture but serving larger, more regulated customers.
- Botpress: Botpress is a conversational AI platform offering a visual flow builder, knowledge base integration, and multi-channel deployment (web, WhatsApp, Telegram) with developer-friendly tooling. Compares to Omago's conversation flow editor and KB ingestion, but skewed to more technical buyers.
Broad incumbents
- HubSpot Service Hub: HubSpot Service Hub combines help desk, live chat, and AI-powered customer service tools tightly integrated with HubSpot CRM. Overlaps with Omago's SMB service-business and professional-firm use cases, with significantly broader marketing/sales context.
- Zendesk: Zendesk is a global customer service and engagement suite with AI agents, web widget, and messaging channels serving SMB through enterprise. Overlaps with Omago in customer enquiry automation but at much broader scale and with deeper enterprise workflows.
- Intercom: Intercom is an established customer service platform with Fin AI agent, web widget, and broad workflow tooling for SMB and mid-market. Omago is positioned as a lighter-weight SMB alternative to Intercom's Fin AI on similar enquiry automation use cases.
Direct peers
- Chatfuel: Chatfuel provides AI chatbots for WhatsApp, Instagram, and Facebook with strong SMB and ecommerce focus, including lead capture and FAQ automation. Comparable to Omago's WhatsApp/Telegram SMB automation wedge.
- Tidio: Tidio is an SMB-focused customer service and chatbot platform with AI agent capabilities, web widget, and WhatsApp integration. It competes directly with Omago for the same restaurant, clinic, and service-business SMB segment using a similar freemium-to-paid PLG motion.
- ManyChat: ManyChat is a leading chatbot platform purpose-built for Instagram, WhatsApp, and Messenger automation with strong SMB and ecommerce adoption. Competes with Omago on WhatsApp-first messaging automation for SMBs, though Omago also covers web widget.
- Tawk.to: Tawk.to is a free live chat and AI agent platform popular with SMBs, offering website widget, knowledge base, and ticketing. It overlaps Omago's SMB customer base and free-tier PLG approach with similar breadth of features.
- Crisp: Crisp offers a multi-channel customer messaging platform with AI chatbot and shared inbox features for SMBs, with strong WhatsApp, Instagram, and web widget support. Directly comparable to Omago on multi-channel SMB customer engagement and PLG pricing.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Omago financial estimates
Financial estimateRevenue estimate
Valuation estimate
Omago leadership team
Management profileNumber of profiles
Profiles1 record
Omago funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Omago M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Omago
What does Omago do?
Omago provides a cloud-based AI customer engagement platform that deploys an autonomous AI agent on SMB websites, WhatsApp Business, and Telegram to answer customer questions, capture leads, and book appointments 24/7. Businesses configure the agent by uploading PDFs, text, or linking websites to build a knowledge base, and by designing conversation flows through a visual Automations editor. The product is sold through subscription tiers from a free Starter plan to a custom Enterprise plan, with add-on agents, conversation overages, and a white-label branding option.
Is Omago a public or private company?
Omago is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Omago founded?
Omago was founded in 2025. It employs 1 to 10 people.
Where is Omago based?
Omago is headquartered in Hong Kong, Hong Kong SAR China, in the Asia region.
How does Omago make money?
Five revenue lines are on record. Subscription Plans are the primary driver. The others are add-on Agents, extra Conversations, branding Removal and referral Partner Revenue Share.
Who are Omago's main competitors?
Emerging players on record are Ada and Botpress. Broad incumbents are HubSpot Service Hub, Zendesk and Intercom. Direct peers are Chatfuel, Tidio, ManyChat, Tawk.to and Crisp.
Does Omago have an API?
Yes. API Keys feature available in the dashboard (Settings → API Keys). Specific API capabilities, authentication methods, rate limits, and documentation URL not specified in available sources.
What industry is Omago in?
Omago's product category is Conversational AI Customer Service Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEAHAC, Intelligent Document Processing (IDP) & OCR Automation. Its NAICS code is 513210 and its SIC code is 7372.