What PatientGain does

PatientGain is a healthcare marketing automation platform headquartered in Carmel, USA, serving medical, dental, med spa, urgent care, and behavioral health practices across the United States and Canada. The platform delivers a unified, HIPAA-compliant solution combining website management, AI-enabled CRM, patient communication tools (two-way texting, chatbot, missed-call text-back, secure messaging), digital advertising management, medical SEO, reputation management, and conversion optimization applications. Its core technology stack includes AI agents with Human-In-The-Loop oversight, a proprietary reverse search engine algorithm for medical SEO, generative content creation backed by a database of thousands of clinical conditions, and a Google Cloud-hosted infrastructure with Business Associate Agreement coverage.

The company operates a subscription-based revenue model with tiered packages: GOLD ($899/month) as the entry tier, PLATINUM ($1,699/month) as the core offering, PLATINUM+ ($2,499/month) for competitive markets, and ENTERPRISE ($5,000/month) for large multi-location organizations. Beyond bundled tiers, PatientGain sells approximately 20 modular add-on applications (e.g., SPOC at $499/month, Reputation Management at $399/month, ChatBot from $149/month, Medical SEO from $600/month), allowing customers to assemble custom marketing stacks. The company employs a fully managed, done-for-you service model with no DIY setup required, supported by dedicated project managers and technical leads per customer. Distribution is sales-led via Zoom demonstrations, with inside sales via email/text and self-service website discovery; the company does not accept traditional phone calls. PatientGain claims a customer base of thousands of providers across 50+ medical specialties, replacing 5-8 separate vendor tools with its consolidated platform.

Name

PatientGain

Legal name

PatientGain

Website

https://patientgain.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

PatientGain is a HIPAA-compliant healthcare marketing automation platform serving medical, dental, med spa, and urgent care practices across the US and Canada with AI-enabled websites, CRM, patient communication, SEO, and digital advertising tools on a subscription basis.

Ownership category

akta.pro rank

Product category

Healthcare Marketing Automation Software

NAICS

Advertising, Public Relations, and Related Services (5418)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

akta.pro secondary industry

Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)

Keywords

• Healthcare marketing automation
• HIPAA compliant marketing
• Medical practice marketing
• Patient acquisition software
• Healthcare CRM platform

Headquarters

HQ city

Carmel

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription-Based Service Packages: Monthly subscription packages (PLATINUM, PLATINUM+, GOLD, SILVER) that bundle website management, marketing automation, AI agents, communication tools, and managed services into a single HIPAA-compliant solution. Prices range from $799/month to $5000/month with contract and non-contract options.
2. Individual App Subscriptions: Individual marketing and communication apps available as standalone subscriptions including ChatBot ($149+/mon), 2-Way Texting ($299+/mon), Reputation Management ($399+/mon), Email Marketing ($299+/mon), and various other specialty apps with monthly pricing.
3. Digital Advertising Services: Online advertising services including Google PPC ads, Facebook/Instagram ads, and social media advertising offered as add-on services to base subscription packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

PatientGain sells a fully managed, HIPAA-compliant healthcare marketing automation platform for medical, dental, med spa, urgent care, and behavioral health practices in the US and Canada. Its core offerings are monthly subscription service packages (GOLD, PLATINUM, PLATINUM+, Enterprise) that bundle HIPAA-compliant websites, AI-enabled CRM, patient communication tools (texting, email, chatbot, SPOC), SEO, and digital advertising management, plus a catalog of standalone à la carte apps such as ChatBot, 2-Way Texting, Reputation Management, Medical SEO, Social Auto-Pilot, Online Appointments, EMR/EHR Connector, HIPAA-compliant Ecommerce, and Rewards & Referrals.

Product overview

PatientGain is a cloud-based healthcare marketing automation platform that combines a unified core service (PLATINUM/PLATINUM+/GOLD tiers) with modular add-on applications. The platform integrates HIPAA-compliant website management, AI-enabled CRM, patient communication tools (texting, email, chatbot), digital marketing capabilities (SEO, social media, advertising), and conversion optimization apps into a single subscription system. Core tiers (PLATINUM+ at $2499/mo, PLATINUM at $1699/mo, GOLD at $899/mo) provide comprehensive done-for-you marketing, while à la carte apps including SPOC (Single Point of Conversion), ChatBot, 2-Way Texting, Reputation Management, Social Auto-Pilot, and Rewards & Referrals enable practices to customize their toolkit. The platform replaces 5-8 separate vendor tools and is hosted on Google Cloud infrastructure with BAA coverage.

Differentiator

Problem solved

Functional benefit

Products and services

• PLATINUM Service Fully managed HIPAA-compliant marketing solution at $1699/month that consolidates website management, patient communication tools, AI-enabled CRM, and digital marketing capabilities, replacing 5-8 separate vendor tools for medical and dental practices.
• PLATINUM+ Service Premium tier HIPAA-compliant marketing service at $2499/month combining all PLATINUM features with additional resources for practices in highly competitive markets, including high-conversion website, AI agents, SEO, social media, email marketing, texting, and full HIPAA compliance.
• GOLD Service Entry-level comprehensive marketing service at $899/month including website, SEO, and core digital marketing tools designed for patient acquisition at dental and medical practices.
• ENTERPRISE Service Enterprise-level custom marketing solution at $5000/month for large healthcare organizations, MSOs, and franchise systems requiring extensive marketing automation, dedicated support, and multi-location coordination.
• Multi-Location Service Add-on service at $500/month enabling healthcare organizations managing multiple practice locations to centralize marketing management, brand consistency, and patient communications across sites.
• SPOC (Single Point of Conversion) App HIPAA-compliant AI-based app at $499/month that centralizes all patient communications (calls, texts, website inquiries, existing-patient questions) into a single dashboard similar to Gmail/Outlook, with HIPAA-compliant call tracking that attributes inbound calls to specific ads.
• ChatBot App AI-powered HIPAA-compliant chatbot from $149/month that answers patient questions and captures leads on healthcare practice websites.
• 2-Way Texting App HIPAA-compliant two-way SMS texting solution from $299/month that enables secure text communication between healthcare practices and patients.
• Missed Call Texting App Automated missed-call callback app at $199/month that automatically sends a HIPAA-compliant text to patients who miss inbound calls, capturing leads that would otherwise be lost.
• Reputation Management HIPAA-aware review management solution at $399/month that helps healthcare practices encourage positive patient reviews and manage their online reputation across Google, Facebook, and Yelp.
• Medical SEO Service Search engine optimization service from $600/month focused on improving healthcare website rankings and organic traffic through AI-driven content optimization, technical SEO, and the proprietary reverse search engine algorithm.
• Social Auto-Pilot Automated social media posting service at $499/month that creates and publishes 20 posts per month to Facebook, Instagram, and Google Posts for healthcare practices.
• Rewards & Referrals App Patient loyalty and referral program app at $499/month that helps healthcare practices build patient loyalty, generate referrals, and grow without additional advertising spend.
• Patient Intake Forms HIPAA-compliant digital patient intake form app at $100/month that enables practices to collect patient information electronically before visits.
• Online Appointments Online scheduling app at $199/month that allows patients to book appointments directly through the healthcare practice's website.
• EMR/EHR Connector Integration app from $199/month that connects PatientGain's marketing platform to healthcare practices' existing Electronic Medical Record or Electronic Health Record systems, including free installation of OpenEMR for PLATINUM and PLATINUM+ customers.
• Online Payments Stripe-integrated payment processing app at $199/month for accepting online payments on healthcare practice websites.
• HIPAA Compliant Ecommerce HIPAA-compliant shopping cart and ecommerce functionality at $199/month that enables healthcare practices to sell products or services online while maintaining regulatory compliance.
• Email Marketing Monthly email campaign service from $299/month that delivers 2-3 HIPAA-aware email campaigns per month focused on patient education and promotional offers for healthcare practices.
• Google Posting App Google Business Profile posting app at $199-399/month for managing and optimizing healthcare practice local SEO presence on Google through regular GBP posting and updates.
• Secure File Transfer App HIPAA-compliant secure file transfer app at $99/month that enables healthcare practices to securely share patient documents and information.
• HIPAA-Compliant AI Agents for Healthcare Marketing AI agents using Human-In-The-Loop technology, included in the PLATINUM monthly service, that automate routine healthcare marketing tasks such as drafting patient responses, analyzing marketing data, optimizing campaigns, and managing patient-facing communications, with trained marketing specialists reviewing outputs before publication for regulatory compliance.
• FastStart Bundles Quick-start bundled marketing package from $399/month providing essential marketing tools and setup for new healthcare practices seeking faster onboarding.
• Facebook & Instagram Posting Social media content creation and posting service at $199-499/month for healthcare practices on Facebook and Instagram platforms.

Quantifiable outcome

• 50%+ cost reduction vs multi-vendor solutions
• +6 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability13 records

Feature5 records

Partnerships

One partnership is on record.

• Google CloudcoreTechnology or IntegrationPatientGain's PLATINUM Service is hosted on Google Cloud infrastructure, providing the underlying cloud computing foundation for HIPAA-compliant websites, apps, and data management. This infrastructure partnership enables the company's compliance-focused marketing automation platform.

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• PatientPop: PatientPop (now part of Tebra) is a healthcare practice growth platform offering website design, SEO, reputation management, and patient communication - the same core use cases as PatientGain's PLATINUM stack. Both target independent medical and dental practices with bundled marketing solutions, making it the closest direct competitor.
• Demandforce: Demandforce (an Intuit company) provides patient communication, reputation management, and automated marketing tools for healthcare practices. Its recall/reminder and review-generation features directly overlap with PatientGain's reputation management and patient communications apps.
• Doctor.com: Doctor.com offers healthcare provider directory listings, reputation management, website design, and patient scheduling tools aimed at medical practices and health systems. Its provider-profile and review-management focus directly overlaps with PatientGain's reputation management and SEO stack.
• Solutionreach: Solutionreach is a patient engagement and communication platform for dental, optometry, and medical practices, including recall/reminders, two-way texting, reviews, and email. It is a direct competitor to PatientGain's patient communications suite (2-Way Texting, Missed Call Texting, Patient Surveys).
• NexHealth: NexHealth provides a healthcare patient experience platform including online scheduling, patient communication, digital forms, reviews, and EHR integrations for medical and dental practices. It competes directly with PatientGain's SPOC app, 2-Way Texting, and EMR/EHR Connector offerings.
• Birdeye: Birdeye is a multi-industry customer experience and digital marketing platform with a strong healthcare vertical presence, offering review management, listings, messaging, and surveys. It overlaps with PatientGain's reputation management, listings (Google Business Profile), and 2-Way Texting products.
• Reputation.com: Reputation.com is a reputation and customer experience platform with a healthcare vertical offering review management, listings, and patient feedback tools. It directly competes with PatientGain's Reputation Management app and broader review/listing workflows.

Broad incumbents

• Tebra: Tebra is a large healthcare practice operating system formed from the merger of Kareo and PatientPop, offering EHR, billing, practice management, and marketing. As PatientGain's most direct competitor's parent, Tebra offers overlapping marketing capabilities alongside a much broader clinical and billing portfolio.

Emerging players

• Yocale: Yocale is an online scheduling, client management, and marketing platform serving health, wellness, and beauty practitioners including medical spas and dental clinics. It overlaps with PatientGain's Online Appointments, Rewards & Referrals, and med spa-targeted offerings.
• Modento (formerly PracticeMojo): Modento provides patient communication, recall/reminders, two-way texting, online forms, and reputation management for dental and medical practices. It competes with PatientGain's core patient communication and engagement apps, particularly in the dental vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PatientGain