Recepta.ai

What Recepta.ai does

Recepta.ai is a Miami-based, privately held software company founded in 2024 by Samuel Sachs that sells an AI + human receptionist platform for small and mid-sized businesses. Its core product, the AI Receptionist, combines conversational voice AI with trained bilingual (English/Spanish) human receptionists to handle inbound calls, web chats, and SMS messages 24-7, with automated lead capture, qualification, scheduling, and seamless AI-to-human escalation for complex interactions. The platform is built around a per-customer custom knowledge base populated from the business's own website, PDFs, and playbooks, and integrates with 2,500+ third-party tools including HubSpot, Salesforce, Clio, Calendly, Zapier, Slack, and Microsoft Teams.

Underlying technology spans speech and audio processing, NLP across voice/text channels, knowledge retrieval from customer content, process automation for call routing/qualification/scheduling, and autonomous-agent behavior with spam filtering and escalation. The product surface has expanded to include Outbound Dialing (for web-form-triggered and list-based campaigns), Voice Customization (launched December 2025), Live Chat + Messaging, and SMS Texting on the business's own phone number. Pricing is structured in four tiers billed per 4-week cycle: Get Covered ($95, 50 calls), Grow Confidently ($270, 150 calls), Always On ($800, 500 calls), and Custom Solutions for enterprise, with usage-based call/chat overage charges and a $3 per-escalation fee for human handoff.

The company goes to market primarily through a self-serve website funnel with a 30-day money-back guarantee, complemented by sales-assisted demos for mid-market and custom accounts, plus an integration-led motion across CRM, calendar, help-desk, and industry-specific tools. Target verticals include home services (cleaning, pest control, HVAC, plumbing, landscaping), healthcare and wellness (dental, med spa, veterinary), legal and professional services, insurance and real estate, general professional services, and franchise/multi-location operators. The company claims 300,000+ interactions handled, hundreds of business customers, and 40+ industry-specific landing pages, and operates with 1-10 employees and no disclosed external funding as of the source data.

Name

Recepta.ai

Legal name

Recepta.ai

Website

https://recepta.ai

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Recepta.ai is a Miami-based, privately held company that sells a 24/7 AI plus bilingual human receptionist platform for SMBs, handling inbound calls, chats, and SMS, with automated lead capture, scheduling, and CRM integrations across home services, healthcare, legal, insurance, and other verticals.

Ownership category

akta.pro rank

Product category

Virtual Receptionist Software

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• AI receptionist services
• Virtual call answering
• Lead capture automation
• Appointment scheduling software
• Business phone answering

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription Plans (AI Receptionist): Tiered subscription plans based on call volume allowance. Plans include Get Covered (50 calls, $95/4 weeks), Grow Confidently (150 calls, $270/4 weeks), Always On (500 calls, $800/4 weeks), and Custom Solutions. Each plan includes AI chat/SMS conversations.
2. Call Overage Charges: Usage-based overage charges when call volume exceeds plan limits. Rates vary by tier: $2.95/call (Get Covered), $2.75/call (Grow Confidently), $2.45/call (Always On).
3. Chat/SMS Overage Charges: Usage-based overage charges for AI chat/SMS conversations beyond plan allowance. Rates: $0.79/conv (Get Covered), $0.69/conv (Grow Confidently), $0.59/conv (Always On).
4. Human Escalation Fees: $3 per escalation when AI seamlessly transfers callers to live human receptionists for complex scenarios.
5. Outbound Dialing: Outbound calls triggered by web form submissions or list upload campaigns for reactivation. AI dials, qualifies contacts, and books appointments.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Recepta.ai provides a hybrid AI and human virtual receptionist platform that answers inbound phone calls, website chats, and SMS messages 24/7 for small and mid-sized businesses. The platform qualifies leads, captures intake information, schedules appointments directly into calendars, and escalates complex or sensitive interactions to trained bilingual human receptionists. It is delivered as a subscription service with tiered plans and optional usage-based overages, and integrates with 2,500+ business tools.

Product overview

Recepta.ai is an AI-powered customer service platform that combines conversational AI with human receptionists to provide 24/7 coverage across phone, chat, and SMS. The core product is the AI Receptionist, which handles inbound calls, web chats, and text messages. Related offerings include Live Chat + Messaging for website visitor conversion and AI Call Answering for 24/7 phone coverage. The platform integrates with Calendly for scheduling, offers Outbound Dialing for proactive campaigns, and provides 24/7 Web Chat and SMS Texting as communication channels. Pricing is structured in four tiers: Get Covered (50 calls, $95), Grow Confidently (150 calls, $270), Always On (500 calls, $800), and Custom Solutions for enterprise needs. All plans include core features like CRM integrations, lead qualification, new client intake, custom Q&A, instant summaries, and call recording.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Receptionist Primary AI-powered virtual receptionist that answers calls, chats, and SMS messages 24/7 for SMBs. Combines conversational AI with human backup to handle customer interactions, capture leads, and schedule appointments.
• Live Chat + Messaging Converts website visitors and SMS leads into booked appointments for SMBs. AI captures details and intake information while humans step in seamlessly when empathy or nuance is needed.
• Outbound Dialing Triggers instant outbound calls when leads submit web forms or runs outbound campaigns to reactivate contact lists. AI dials, qualifies contacts according to custom scripts, and books appointments directly onto calendars.
• 24/7 Web Chat Engages website visitors instantly with AI handling inquiries, capturing leads, and booking appointments from the business website, day or night.
• SMS Texting Communicates via text using the business's own phone number. Enables follow-ups, appointment reminders, and two-way messaging to maintain customer engagement.

Quantifiable outcome

• 30% increase in qualified leads with 24/7 answering services
• +4 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• HubSpotcoreTechnology or IntegrationCRM integration partner. Call details sent automatically to HubSpot CRM. Enables automatic contact creation and call logging.
• SalesforcecoreTechnology or IntegrationCRM integration partner. Call details sent automatically to Salesforce. Supports enterprise CRM workflows and data sync.
• CliocoreTechnology or IntegrationLegal practice management integration for law firms. Enables intake capture and client management for legal industry customers.
• ZapiercoreTechnology or IntegrationAutomation platform integration enabling connections to 5,000+ apps. Call details and data can be sent automatically to various business tools.
• CalendlycoreTechnology or IntegrationScheduling integration allowing AI to book appointments directly into calendars during calls.

Scale indicators8 records

Expansion highlights5 records

Direct peers

• Goodcall: Goodcall provides an AI phone agent for SMBs that handles inbound calls, lead capture, and routing 24/7. Directly competes with Recepta.ai's AI receptionist in the same SMB verticals (restaurants, services, retail).
• AnswerConnect: AnswerConnect is a 24/7 live answering service and virtual receptionist provider serving SMBs and mid-market customers across multiple verticals. Comparable in customer base and call-answering core offering; broader but less AI-native.
• Smith.ai: Smith.ai offers AI + human-staffed virtual receptionist and intake services for SMBs and law firms, with 24/7 call answering, lead capture, and scheduling. Nearly identical hybrid model and target verticals (legal, home services) as Recepta.ai.
• Dialzara: Dialzara is an AI-powered virtual receptionist that answers calls, books appointments, and transfers to humans for SMBs. Closely comparable product, pricing model, and target customer base to Recepta.ai.
• Ruby Receptionists: Ruby is a long-standing virtual receptionist and live chat answering service for SMBs across the US, providing 24/7 call answering, message taking, and appointment scheduling. Directly comparable SMB-focused service offering, though without a self-serve AI layer.
• My AI Front Desk: My AI Front Desk offers an AI receptionist and virtual phone system for SMBs with scheduling, FAQ answering, and CRM integration. Directly comparable self-serve AI receptionist positioning and SMB target.
• Nexa (formerly Danni AI): Nexa provides AI-powered phone agents that handle inbound calls, lead qualification, and appointment booking for SMBs and multi-location businesses. Closely comparable AI-first product targeting the same phone-heavy verticals as Recepta.ai.

Emerging players

• Air AI: Air AI provides autonomous AI phone agents capable of long-form sales and customer conversations, including appointment setting and inbound handling. Adjacent product category with overlapping use cases in inbound lead handling and scheduling for SMBs.

Others

• Voiceflow: Voiceflow is a conversational AI design and orchestration platform used to build voice and chat agents, including for telephony. Ecosystem/enabling technology peer rather than direct competitor, but its platform could be used by SMBs or partners to build alternatives to Recepta.ai.

Broad incumbents

• PolyAI: PolyAI builds enterprise-grade voice assistants for customer service and call centers, including hospitality, financial services, and healthcare. Broader incumbent serving larger enterprises with overlapping conversational voice AI capabilities, but not focused on SMB receptionist use cases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recepta.ai