My AI Front Desk
My AI Front Desk (operating as Frontdesk) is an agentic AI customer service platform that provides a 24/7 AI phone receptionist, chatbot, SMS agent, and self-filling CRM to small and mid-sized businesses across real estate, property management, retail, ecommerce, healthcare, and other verticals.
- Company typePrivate
- Founded2016
- HeadquartersBerkeley, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What My AI Front Desk does
My AI Front Desk, Inc. (doing business as Frontdesk) is a privately held, Berkeley, California-based software company founded in 2023 that operates an agentic AI customer service platform for small and mid-sized businesses. The platform's flagship offering is a 24/7 AI Phone Receptionist that answers every inbound voice call in under 0.5 seconds, qualifies leads, books appointments, routes urgent calls, and recognizes returning callers from CRM history; it is bundled with an AI Web Chatbot, two-way SMS Agent, AI-powered email agent, self-filling AI CRM, smart ticketing, and automated outbound calling and SMS engines. The technology stack is multimodal — combining audio, text, and structured customer data — and supports 30+ voice languages and 50+ text languages with deep bidirectional integrations to 100+ third-party platforms including HubSpot, Pipedrive, Salesforce, Shopify, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, Yardi, RealPage, Entrata, AppFolio, Buildium, Dutchie, and Metrc.
The company employs a vertical go-to-market spanning real estate brokerages, residential property management, retail and ecommerce (including Amazon, eBay, Etsy, Walmart, and TikTok Shop), grocery and specialty food, cannabis dispensaries, consumer electronics and repair, furniture and home goods, jewelry retail, apparel and fashion, healthcare clinics, therapy/mental health practices, and law firms. Each vertical is supported by industry-specific training, return-on-investment documentation, and segment-tailored integrations. Pricing follows a freemium model with a free tier (20 min voice / 10 chats / 40 SMS / 30 forms per month), a "Business-in-a-Box" tier at $79 per month billed annually at $948, and a custom-priced Partner/Enterprise tier; usage overage is metered at $0.01 per credit across voice, SMS, and chat. Distribution is hybrid: a product-led self-serve funnel for SMBs, a sales-assisted enterprise motion for teams handling 25+ interactions per day, a white-label Partner Program for resellers and integrators, and Zapier-enabled no-code automations. The company was incorporated in Delaware, has 1-10 employees, raised early-stage capital from Pear VC in January 2025, and lists no disclosed institutional investors beyond that round.
My AI Front Desk firmographics
Firmographics- Name
- My AI Front Desk
- Legal name
- AI Front Desk, Inc.
- Website
- https://myaifrontdesk.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- My AI Front Desk (operating as Frontdesk) is an agentic AI customer service platform that provides a 24/7 AI phone receptionist, chatbot, SMS agent, and self-filling CRM to small and mid-sized businesses across real estate, property management, retail, ecommerce, healthcare, and other verticals.
- Ownership category
- akta.pro rank
My AI Front Desk industry classification
Industry- Product category
- AI Receptionist Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service, Support & Contact Center CRM (HDAEAFAC)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Marketing Automation & Campaign Management CRM (HDAEAFAB)
Keywords
Where My AI Front Desk is headquartered
LocationHeadquarters
- HQ city
- Berkeley
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
My AI Front Desk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription - Free Tier: Freemium tier providing limited AI workforce access (20 min voice, 10 chatbot conversations, 40 SMS, 30 form submissions per month). No credit card required. Serves as top-of-funnel acquisition for paid tiers.
- Subscription - Business-in-a-Box: Monthly subscription at $79/mo (billed annually at $948). Includes 200 min voice, 100 chatbot conversations, 400 SMS, 300 form submissions, 20 knowledge base pages, last 200 interaction logs, Zapier integration, verified outbound number, auto-reload credits, 2 editor seats, priority email support.
- Subscription - Partner/Enterprise: Custom enterprise pricing for teams handling 25+ interactions/day. Includes custom voice minutes, chatbot conversations, SMS volume, API access, custom integrations, dedicated account manager, white-glove onboarding, dedicated Slack channel, audit logs, custom editor seats, SLA support.
- Usage Overage Credits: Pay-per-use credits when usage exceeds plan limits. Voice at 25 credits/min, SMS at 4 credits/msg, chatbot at 5 credits/conversation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier for limited AI workforce access with no credit card required |
| Subscription | Annual | Complete automated front office solution at $79/mo annual |
| Subscription | Monthly | Enterprise solution for high-volume teams with custom pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
My AI Front Desk product offering
Product offeringCore offering
Frontdesk (My AI Front Desk) sells an agentic AI receptionist and customer service platform that answers inbound business calls, chats, SMS messages, and emails 24/7, qualifies leads, books appointments, syncs activity to a self-filling CRM, and runs automated outbound re-engagement campaigns. The platform is offered as a freemium SaaS product with a paid Business-in-a-Box tier and a custom-priced Partner/Enterprise tier targeting businesses with 25+ daily interactions.
Product overview
Frontdesk (My AI Front Desk) is an agentic AI customer service platform that unifies voice, chat, SMS, email, and CRM into one system. The core platform includes the AI Phone Receptionist (24/7 voice answering), AI Web Chatbot, SMS Agent, AI CRM, AI Calendar, AI Emails, Smart Tickets, and Automated Outbound Calls/SMS. Add-on modules include Dashboards & Reporting, Website Forms, PBX Call Capture, In-Person Meeting Capture, AI Avatar, Smart Notifications, Email Drip Campaigns, AI and Code Automations, and AI Website Builder. The platform integrates deeply with leading CRMs (HubSpot, Pipedrive, Salesforce), ecommerce platforms (Shopify, WooCommerce, BigCommerce, Magento, Salesforce Commerce Cloud), POS systems (Square, Clover, Lightspeed), marketing tools (Klaviyo, Attentive, Postscript, Yotpo), and customer service platforms (Gorgias, Zendesk, Intercom). The AI workforce operates 24/7 across every channel, automatically capturing leads, qualifying prospects, booking appointments, and enriching customer profiles.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Phone Receptionist AI-powered virtual receptionist that answers every business phone call 24/7 with a human-like voice in under 0.5 seconds, qualifies leads, books appointments, handles FAQs, recognizes returning clients from CRM, and routes urgent calls. Designed for small and mid-sized businesses that miss after-hours calls.
- AI Web Chatbot AI-powered chatbot for website visitors that captures, qualifies, and converts leads in real time through conversational interactions. Designed for retail, ecommerce, and service-business websites that need 24/7 lead capture without a live agent.
- SMS Agent AI-powered two-way SMS texting agent that handles text conversations with leads automatically, supporting both inbound and outbound messaging. Supports 50+ text languages and integrates with compliance workflows for TCPA, TSR, and CAN-SPAM.
- AI CRM AI-powered customer relationship management system that centralizes all interactions across phone, chat, SMS, and email, automatically capturing and enriching customer profiles with every conversation. Eliminates manual data entry and syncs bidirectionally with HubSpot, Pipedrive, Salesforce, and 20+ other CRMs.
- AI Calendar AI-powered calendar coordination system that books appointments and syncs availability across all channels in real time for service businesses running showings, tours, consultations, and repairs.
- Automated Outbound Engine AI-powered outbound call and SMS automation engine that re-engages warm leads through automated sequences for abandoned-cart recovery, replenishment reminders, win-back campaigns, review requests, and missed-appointment recovery.
- Smart Tickets AI-powered ticketing system that automatically creates and routes support tickets to the right team across voice, chat, SMS, and email, with seamless handoff to human agents when escalation is required.
- Partner Program White-label reseller and integrator program that lets agencies, consultants, and software providers offer Frontdesk AI receptionist capabilities under their own brand or resell it into their customer base.
Quantifiable outcome
- 37-55 hours of weekly phone calls eliminated
- +7 more outcomes
Companies that use My AI Front Desk
Customer profileNamed customers11 records
Segments11 records
Ideal customer profiles4 records
My AI Front Desk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration215 records
AI capability13 records
Feature5 records
My AI Front Desk partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core.
- HubSpotcoreHubSpot recommends Frontdesk as a small business sales tool. Logo displayed on homepage under 'As recommended by' section with link to HubSpot blog article about AI sales tools.
- Business InsidercoreBusiness Insider featured Frontdesk in coverage about AI companies. Logo displayed on homepage under 'As recommended by' section.
- PipedrivecorePipedrive recommends Frontdesk as an AI sales tool. Logo displayed on homepage under 'As recommended by' section with link to Pipedrive blog article.
- ZapiercoreZapier integration enables no-code automations connecting Frontdesk to thousands of apps. Available on Business-in-a-Box tier and above. Featured on homepage under 'As recommended by' section.
- ShopifycoreNative Shopify AI integration with Shopify Admin API, Shopify POS, Shopify Flow. Bidirectional sync of orders, customers, products, inventory. Available for Shopify, Shopify Plus, and Shopify POS.
- YardicoreYardi AI integration for property management - integrates with Yardi Voyager, Yardi Breeze, RentCafe for real-time lead-to-lease lifecycle visibility.
- RealPagecoreRealPage AI integration for property management - integrates with RealPage OneSite for unified property operations workflow.
- EntratacoreEntrata AI integration for property management - integrates with Entrata platform for real-time data sync across residential property operations.
- AppFoliocoreAppFolio AI integration for property management - integrates with AppFolio for unified leasing and property management workflow.
- BuildiumcoreBuildium AI integration for property management - integrates with Buildium for residential property management automation.
- Salesforce Commerce CloudcoreNative Salesforce Commerce Cloud AI integration using SCAPI + OCAPI. Works with B2C Commerce (Demandware), B2B Commerce, Salesforce OMS, and Commerce Cloud Endless Aisle.
- NetSuitecoreNative NetSuite SuiteTalk API integration for bidirectional sync of orders, customers, inventory, returns, RMAs, items, and financials. Works with SuiteCommerce, SuiteCommerce Advanced, SuiteCommerce InStore (NetSuite POS), and NetSuite OMS.
- KlaviyocoreKlaviyo AI integration adds 24/7 voice + outbound + conversational SMS on top of Klaviyo Flows. Enriches Klaviyo CDP with marketplace customers. Coexists with Attentive, Postscript, Mailchimp, Yotpo SMS.
- SquarecoreNative Square AI integration with Square POS, Square Online, Square for Retail. Bidirectional sync of orders, customers, items, inventory, appointments, and loyalty. Coexists with Square Messages.
- ClovercoreNative Clover AI integration with Clover POS and Clover Online Ordering. Adds 24/7 voice + outbound + marketplace layer. Bidirectional sync of orders, customers, inventory.
- LightspeedcoreNative Lightspeed AI integration with Lightspeed Retail, eCom, X-Series, Restaurant. Adds 24/7 voice + outbound + marketplace layer across all Lightspeed product lines.
- Amazon Seller CentralcoreAI customer support integration for Amazon Seller Central, Vendor Central, and FBA. Answers buyer messages within Amazon SLA. Unifies Amazon orders with other channels.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
My AI Front Desk competitors and assessment
Company assessmentDirect peers
- Synthflow: Synthflow offers no-code AI voice assistants for SMBs and enterprise contact centers, handling inbound/outbound calls, scheduling, and CRM workflows. It is directly comparable to My AI Front Desk in target customer profile, deployment model, and feature set.
- Retell AI: Retell AI provides a no-code platform for building conversational voice agents with low latency and tool-calling for real business workflows. It targets the same AI receptionist / call-center automation use case as My AI Front Desk, including CRM integration and appointment booking.
- Vapi: Vapi is a developer platform for building AI voice agents that handle inbound and outbound calls with sub-second latency. It overlaps with My AI Front Desk's agentic voice layer serving SMBs needing 24/7 phone answering and integrations.
- Air AI: Air AI builds autonomous AI agents that conduct human-like sales and customer-service phone conversations 24/7. It targets the same AI-receptionist and outbound-calling motion for SMBs that My AI Front Desk serves.
- EliseAI: EliseAI specializes in AI leasing agents for residential property management, with deep integrations to Yardi, RealPage, AppFolio, and Entrata. It is the most direct vertical-specific competitor to My AI Front Desk's property-management vertical and is explicitly named in its alternatives/CRM integration matrix.
- Ada: Ada is an AI-powered customer service automation platform handling chat, email, and voice across channels for brands of all sizes. It is comparable to My AI Front Desk's chatbot and agentic automation capabilities across voice, chat, and CRM workflows.
- Bland AI: Bland AI is an AI voice-agent platform that lets businesses build, deploy, and scale phone-based agents for inbound and outbound calls. It competes most directly with My AI Front Desk's core AI Phone Receptionist across the same SMB and mid-market phone-automation opportunity.
- Cresta: Cresta provides real-time AI agent-assist and virtual agent solutions for contact centers, including voice and chat. It competes with My AI Front Desk in the AI-for-customer-service category, though more oriented toward enterprise contact centers than SMB.
- PolyAI: PolyAI develops enterprise-grade voice assistants for customer service and call centers, handling inbound calls with conversational AI. It overlaps with My AI Front Desk on the AI phone-receptionist capability, though skewed toward larger enterprise deployments.
Broad incumbents
- Intercom: Intercom is a broader customer service platform that has launched Intercom Fin, an AI agent for resolving customer questions across chat and email. It competes indirectly by bundling AI customer-service automation into a larger helpdesk/CRM suite that My AI Front Desk often integrates with.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
My AI Front Desk social profiles
Digital presenceMy AI Front Desk compliance and trust
Trust signalCompliance9 records
My AI Front Desk financial estimates
Financial estimateRevenue estimate
Valuation estimate
My AI Front Desk leadership team
Management profileNumber of profiles
My AI Front Desk funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
My AI Front Desk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about My AI Front Desk
What does My AI Front Desk do?
Frontdesk (My AI Front Desk) sells an agentic AI receptionist and customer service platform that answers inbound business calls, chats, SMS messages, and emails 24/7, qualifies leads, books appointments, syncs activity to a self-filling CRM, and runs automated outbound re-engagement campaigns. The platform is offered as a freemium SaaS product with a paid Business-in-a-Box tier and a custom-priced Partner/Enterprise tier targeting businesses with 25+ daily interactions.
Is My AI Front Desk a public or private company?
My AI Front Desk is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was My AI Front Desk founded?
My AI Front Desk was founded in 2016. It employs 11 to 50 people.
Where is My AI Front Desk based?
My AI Front Desk is headquartered in Berkeley, United States, in the North America region.
How does My AI Front Desk make money?
Four revenue lines are on record. Subscription - Free Tier is the primary driver. The others are subscription - Business-in-a-Box, subscription - Partner/Enterprise and usage Overage Credits.
Who are My AI Front Desk's main competitors?
Direct peers on record are Synthflow, Retell AI, Vapi, Air AI, EliseAI, Ada, Bland AI, Cresta and PolyAI. Intercom is listed as a broad incumbent.
Does My AI Front Desk have an API?
Yes. Frontdesk offers API access on Partner/Enterprise plans, enabling custom integrations, custom voice minutes, custom chatbot conversations, and custom SMS volume. The API allows developers to build custom automations and integrations with existing software stacks. Developer documentation is at app.myaifrontdesk.com/docs.
What industry is My AI Front Desk in?
My AI Front Desk's product category is AI Receptionist Software. Its primary akta.pro industry code is HDAEAFAC, Customer Service, Support & Contact Center CRM, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 56142 and its SIC code is 7372.