POS Experts
POS Experts s.r.o. is a Czech private software and hardware vendor that provides the modular PosExpert point-of-sale ecosystem for hospitality and retail operators across the Czech Republic and Slovakia, with 3,500+ terminals deployed and 200M+ receipts processed annually.
- Company typePrivate
- Founded2011
- HeadquartersPardubice, Czechia
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What POS Experts does
POS Experts s.r.o. is a privately held Czech software and hardware vendor founded in 2011 and headquartered in Pardubice (Staré Hradiště), Czech Republic. The company builds and sells PosExpert, a modular point-of-sale ecosystem targeting hospitality and retail operators in the Czech Republic and Slovakia. The platform unifies nine functional modules — cash register and waitstaff, self-service kiosks and QR ordering, kitchen display and production, central order management, online sales and delivery aggregation, warehouse and recipe costing, customer loyalty, real-time analytics, and open-API integrations — alongside a dedicated hardware line (Sam4S Sapphire, Hanasis OL-P10, Sunmi V3, Sunmi K2) and three Android mobile applications (Mobile Waiter, Mobile Warehouse, Mobile Delivery). The system is in active use across 1,000+ operations and 3,500+ POS terminals, processing 200M+ receipts annually with a quoted 99.9% availability SLA.
The business model is multi-stream and primarily B2B. Recurring revenue is generated through software licensing (annual subscriptions) and rental, a service package attached at 20% of software catalog price, and a tiered VIP support ticket program (NONSTOP 24/7) priced from 2,490 Kč to 34,900 Kč per pack. Non-recurring revenue comes from hardware sales (8,300–49,900 Kč per unit), professional services (installation, configuration, training, custom development at 1,200–2,800 Kč/hour), and travel/equipment rental. Go-to-market is direct enterprise and SMB sales via phone, website inquiry forms, and turnkey delivery — no channel partners or resellers are used. Pre-built integrations with dominant local platforms (Shoptet, Metashop, Wolt, Foodora, Bolt Food, Foodpanda, Bistro.sk, Qerko, Pohoda, Money S3, Helios) form a core differentiator.
The company is small (1–10 employees), bootstrapped through most of its history, and received a strategic investment from MITON in November 2024. Notable customers include Vapiano, Paulus, CzechPub, Lobster, Babylon, and Bowland (enterprise accounts) alongside various SMB clients. The company is privately held as a Czech s.r.o. with no institutional ownership, parent company, or public listing disclosed.
POS Experts firmographics
Firmographics- Name
- POS Experts
- Legal name
- POS Experts s.r.o.
- Website
- https://posexperts.cz
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- POS Experts s.r.o. is a Czech private software and hardware vendor that provides the modular PosExpert point-of-sale ecosystem for hospitality and retail operators across the Czech Republic and Slovakia, with 3,500+ terminals deployed and 200M+ receipts processed annually.
- Ownership category
- akta.pro rank
POS Experts industry classification
Industry- Product category
- Point of Sale (POS) Systems
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)
- akta.pro secondary industries
- POS Terminals & All-in-One Retail Computers (HDACAKAA), POS Installation, Maintenance & Field Services (FSAMADAJ), POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)
Keywords
Where POS Experts is headquartered
LocationHeadquarters
- HQ city
- Pardubice
- HQ country
- Czechia
- HQ region
- Europe
Offices1 record
Markets served
POS Experts business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure
Revenue model
- Software Licensing (Annual Subscription): Annual software licensing for POS Expert application. Includes service package with updates, priority support, and methodology support. Provided either with 12-month license purchase (service package free) or rental model (service package included in rental price).
- Software Rental: Monthly or annual rental option for software application. Rental includes service package with priority support, updates, and methodology support.
- Service Package Add-on: Annual service package priced at 20% of software catalog price. Includes software updates, priority request processing, technical phone support (Mon-Fri 8:00-20:00), methodology support, discounted service interventions, guaranteed response time within 24 hours, and equipment loan.
- VIP Tickets: NONSTOP 24/7 support tickets with guaranteed service intervention over internet. Individual tickets priced at 2,490 Kč, 3-pack at 5,990 Kč, 5-pack at 7,500 Kč, 10-pack at 14,900 Kč, 25-pack at 34,900 Kč. Each ticket covers one specific technical or methodological problem including remote connection up to 30 minutes.
- Service Interventions: Fee-based technical support including software installation and service (1,200-1,800 Kč/hour depending on package), data analysis and reports (2,200-2,800 Kč/hour), training or consultation, custom development, travel expenses (10-15 Kč/km), and equipment rental (150 Kč/day for loaner cash register).
- Hardware Sales: Sale of POS terminals, kiosks, and peripheral equipment. Hardware includes Sam4S Sapphire (17,900 Kč), Hanasis OL-P10 (12,900 Kč), Sunmi V3 mobile waiter (8,300 Kč), and Sunmi K2 kiosk (49,900 Kč).
- Implementation and Installation Services: Complete solution delivery from design to daily operation. Includes hardware procurement, installation, system configuration, staff training, and ongoing service. Turnkey service model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Basic Support (No Service Package) |
| Subscription | Annual | Service Package |
| Subscription | Multi-year contract | VIP Tickets (NONSTOP Support) |
| Unit Pricing | One time/ perpetual license | Sam4S Sapphire POS Terminal |
| Unit Pricing | One time/ perpetual license | Hanasis OL-P10 POS Terminal |
| Unit Pricing | One time/ perpetual license | Sunmi V3 Mobile Waiter |
| Unit Pricing | One time/ perpetual license | Sunmi K2 Self-service Kiosk |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
POS Experts product offering
Product offeringCore offering
POS Experts s.r.o. sells, installs, and supports PosExpert, a modular POS software ecosystem for hospitality, fast food, retail, and food manufacturing businesses in the Czech Republic and Slovakia. The platform unifies cash register, self-service kiosks, Kitchen Display System, order management, online sales/delivery consolidation, warehouse and recipe management, customer loyalty, and real-time analytics, and is delivered turnkey with proprietary/recommended hardware (Sam4S, Hanasis, SUNMI terminals and kiosks), mobile apps, installation, training, and 24/7 support.
Product overview
POS Experts offers PosExpert, a modular POS ecosystem designed for modern gastronomy and retail operations. The core platform includes integrated modules for cash register and service operations, self-service kiosks, kitchen and production management (KDS), order management and fulfillment, online sales and delivery integration, warehouse and recipe management, customer loyalty programs, and analytics and reporting. The system also includes a dedicated hardware product line (Sam4S Sapphire, Hanasis OL-P10, SUNMI V3, SUNMI K2) and three mobile applications (Mobile Waiter, Mobile Warehouse, Mobile Delivery). Additional services include VIP support tickets and 24/7 technical support. All components communicate within a single unified system, designed for speed, high load, and scalability from small operations to large chains.
Differentiator
Problem solved
Functional benefit
Products and services
- PosExpert POS Ecosystem Modular POS software ecosystem for hospitality, fast food, retail, and food manufacturing businesses; integrates cash register, kiosks, KDS, order management, online sales/delivery, warehouse/recipe management, loyalty, and real-time analytics into a single system with open API; sold via license or rental subscription, with installation, training, and ongoing support.
- Sam4S Sapphire POS Terminal Reliable and powerful POS terminal with 15-inch frameless touchscreen (IP55), Intel N97 3.6GHz fanless processor, 8GB RAM, 256GB NVMe SSD; designed for retail and gastronomy environments; sold as part of the PosExpert hardware line.
- Hanasis OL-P10 POS Terminal Cost-effective POS terminal with 15-inch touchscreen, Intel N97 3.6GHz processor, 8GB RAM, 128GB SSD; budget-friendly option for retail and hospitality; sold as part of the PosExpert hardware line.
- Sunmi V3 Mobile Waiter Device Mobile waiter device with integrated thermal printer, Android 13, 6.75-inch HD display, 3+32GB RAM, WiFi, 4G, NFC, and 58mm printer for fast order entry and receipt printing at tables.
- Sunmi K2 Self-Service Kiosk Modern self-service kiosk with 24-inch touchscreen, 6+128GB storage, WiFi, NFC, 80mm printer, and 2D scanner for intuitive self-ordering and payment in restaurants and fast food establishments.
- PosExpert Mobile Waiter App Mobile application for waiters to take orders and process payments directly at tables, integrated with the PosExpert POS system; available on Android.
- PosExpert Mobile Warehouse App Mobile warehouse management application for inventory tracking and stock management on Android devices, integrated with PosExpert.
- PosExpert Mobile Delivery App Mobile delivery management application for delivery operations and crate picking, integrated with PosExpert.
- PosExpert VIP Tickets Support Premium support package providing 24/7 NONSTOP support with guaranteed response time, priority ticket handling, and service intervention guarantees for critical issues; sold as ticket bundles.
Quantifiable outcome
- 99.9% system availability
- +4 more outcomes
Companies that use POS Experts
Customer profileNamed customers12 records
Segments4 records
Ideal customer profiles4 records
POS Experts technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
Feature8 records
POS Experts partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and support.
- ShoptetcoreE-commerce platform integration allowing POS Expert to synchronize with Shoptet online stores for unified inventory, orders, and sales management.
- MetashopcoreE-commerce platform integration for connecting online sales with POS Expert point-of-sale and inventory systems.
- WoltcoreDelivery platform integration enabling automatic order flow from Wolt to POS Expert kitchen display and order management system.
- FoodoracoreDelivery platform integration for order synchronization between Foodora and POS Expert operations system.
- Bolt FoodcoreDelivery platform integration connecting Bolt Food orders with POS Expert kitchen display and fulfillment system.
- FoodpandacoreDelivery platform integration enabling Foodpanda orders to flow directly into POS Expert order management.
- Bistro.skcoreSlovak delivery platform integration specifically for Slovak market operations with POS Expert.
- QerkocorePayment solution integration for streamlined payment processing and cashless transactions at POS Expert terminals.
- PohodacoreAccounting system integration for automatic data synchronization between POS Expert and Pohoda accounting software.
- Money S3coreAccounting system integration connecting POS Expert sales data with Money S3 accounting platform.
- HelioscoreAccounting/ERP system integration for enterprise-level accounting and financial management connectivity.
- AnyDesksupportRemote support tool enabling POS Expert technicians to connect to customer computers for quick problem resolution. Available as download from company website.
- AnyViewersupportAlternative remote support tool for technician access to customer systems for troubleshooting and maintenance.
Scale indicators4 records
Recent moves12 records
Expansion highlights6 records
POS Experts competitors and assessment
Company assessmentRegional players
- iKentoo: Swiss-headquartered hospitality POS provider serving restaurants across Europe, offering comparable front-of-house and back-office modules to a similar customer base in a different geography.
Direct peers
- GastroPlus: Czech POS and restaurant management software serving hospitality businesses in the same local market as PosExpert with overlapping cash register and inventory functionality.
- TouchBistro: Restaurant-specific POS platform offering front-of-house, KDS, and order management functionality for full-service restaurants, mirroring PosExpert's hospitality module set in a different geography.
- Storyous: Czech hospitality POS focused on restaurants and cafes, serving overlapping SMB and chain customers in the Czech and Slovak markets with comparable kitchen and order management capabilities.
- Dotypos: Czech-based cloud POS system targeting restaurants, cafes, and retail in Central Europe with similar modular architecture and local integration focus, making it the closest head-to-head competitor.
Broad incumbents
- Block (Square): Mainstream SMB POS and payments provider with Square for Restaurants offering kitchen display and order management comparable to PosExpert's hospitality modules.
- Toast: US-focused restaurant management platform with POS, KDS, online ordering, and loyalty, covering the same hospitality software stack as PosExpert at much larger scale.
- SumUp: European SMB payments and POS provider offering integrated card readers and POS software across multiple markets, providing indirect competition in POS hardware and software.
- Lightspeed: Global cloud POS and commerce platform covering both retail and hospitality verticals, with broader multi-country reach and deeper resources than PosExpert.
Emerging players
- PixelPoint POS: Restaurant-focused POS software with table management, KDS, and back-office features, serving as a smaller-scale specialist competitor with overlapping feature set.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
POS Experts social profiles
Digital presencePOS Experts financial estimates
Financial estimateRevenue estimate
Valuation estimate
POS Experts leadership team
Management profileNumber of profiles
POS Experts funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
POS Experts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about POS Experts
What does POS Experts do?
POS Experts s.r.o. sells, installs, and supports PosExpert, a modular POS software ecosystem for hospitality, fast food, retail, and food manufacturing businesses in the Czech Republic and Slovakia. The platform unifies cash register, self-service kiosks, Kitchen Display System, order management, online sales/delivery consolidation, warehouse and recipe management, customer loyalty, and real-time analytics, and is delivered turnkey with proprietary/recommended hardware (Sam4S, Hanasis, SUNMI terminals and kiosks), mobile apps, installation, training, and 24/7 support.
Is POS Experts a public or private company?
POS Experts is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was POS Experts founded?
POS Experts was founded in 2011. It employs 1 to 10 people.
Where is POS Experts based?
POS Experts is headquartered in Pardubice, Czechia, in the Europe region.
How does POS Experts make money?
Seven revenue lines are on record. Software Licensing (Annual Subscription) is the primary driver. The others are software Rental, service Package Add-on, VIP Tickets, service Interventions, hardware Sales and implementation and Installation Services.
Who are POS Experts's main competitors?
iKentoo is listed as a regional player. Direct peers are GastroPlus, TouchBistro, Storyous and Dotypos. Broad incumbents are Block (Square), Toast, SumUp and Lightspeed. PixelPoint POS is listed as an emerging player.
Does POS Experts have an API?
Yes. Open API for custom integrations, import/export interfaces, and bespoke integration development. The system supports native integrations with e-shops, delivery platforms, payment solutions, accounting systems, and other external tools.
What industry is POS Experts in?
POS Experts's product category is Point of Sale (POS) Systems. Its primary akta.pro industry code is FSAMADAC, POS Payment Software & Middleware (Terminal OS, Apps, Device Management), with a secondary code of HDACAKAA, POS Terminals & All-in-One Retail Computers. Its NAICS code is 5132 and its SIC code is 7372.