Ctrl Alt Solutions
Ctrl Alt Solutions is an Adelaide-based on-site IT repair and support company serving individual consumers, hospitality and retail businesses, small businesses, and managed service providers across Metro Adelaide with console repair, computer repair, Square POS installation, and white-label MSP field services.
- Company typePrivate
- Founded2025
- HeadquartersAdelaide, Australia
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Ctrl Alt Solutions does
Ctrl Alt Solutions is an Adelaide, South Australia-based IT repair and support company founded in 2025, built on founders' hands-on IT experience dating back to 2021. It delivers on-site mobile technician services across Metro Adelaide, charging a single flat A$20 callout fee with no hidden distance charges, and operates under a 'No Fix, No Fee' labour guarantee. The company positions itself as an alternative to overpriced, impersonal shop-based repair outlets by coming to the customer's home or business.
The service portfolio spans six distinct lines: console repair (PlayStation, Xbox, Nintendo Switch with HDMI, drift, and overheating fixes), laptop and desktop repair (Windows, Mac, and PC including virus removal, SSD upgrades, and OS reinstalls), Square POS installation and ongoing support for retail and hospitality businesses, IT subcontracting and white-label field services for managed service providers, scam recovery assistance, and small business IT support. The company holds Square certified technician status and claims to be South Australia's only such credentialed provider.
Revenue is generated through a mix of one-off repair jobs priced at A$120 or higher for consoles and A$100/hour plus callout for computer work, one-off POS installations from A$299, and recurring monthly support plans starting at A$99/month. The MSP subcontracting line offers tiered partner plans (No Cover, Basic Cover, Priority Cover, Full Cover) with declining hourly rates from A$100 to A$80 in exchange for monthly minimum commitments and white-label delivery. The company is privately held, bootstrapped, and operates exclusively within Metro Adelaide with no external funding, partnerships, patents, or awards disclosed.
Ctrl Alt Solutions firmographics
Firmographics- Name
- Ctrl Alt Solutions
- Legal name
- Ctrl Alt Solutions
- Website
- https://ctrlaltsolutions.com.au
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Ctrl Alt Solutions is an Adelaide-based on-site IT repair and support company serving individual consumers, hospitality and retail businesses, small businesses, and managed service providers across Metro Adelaide with console repair, computer repair, Square POS installation, and white-label MSP field services.
- Ownership category
- akta.pro rank
Ctrl Alt Solutions industry classification
Industry- Product category
- IT Repair and Support Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112)
- akta.pro primary industry
- POS Terminals & All-in-One Retail Computers (HDACAKAA)
Keywords
Where Ctrl Alt Solutions is headquartered
LocationHeadquarters
- HQ city
- Adelaide
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Ctrl Alt Solutions business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Console and Controller Repair: One-time repair services for gaming consoles (PS5, Xbox, Nintendo Switch) and controllers. All-inclusive pricing with no separate callout fee. Fast turnaround for HDMI repairs, drift issues, and power faults.
- Computer and Laptop Repair: Hourly rate plus callout fee for PC, laptop, and Mac repair services. Includes virus removal, SSD upgrades, hardware troubleshooting, and OS reinstalls.
- Square POS Installation and Support: One-off POS installation services from $299 and monthly support plans from $99/month for retail and hospitality businesses. Includes menu builds, staff training, and ongoing maintenance.
- IT Subcontracting for MSPs: Field technician services for managed service providers. Hourly billing with callout fee, plus discounted MSP partner plans with priority dispatch and dedicated contacts. Includes white-label delivery for MSP client relationships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Console repair: from $120 for consoles, $60 for controllers |
| Usage-based | Pay-as-you-go | Computer repair: $100/hour + $20 callout |
| Subscription | Monthly | Square POS: One-off from $299, Monthly plans from $99/month |
| Usage-based | Pay-as-you-go | Ad hoc subcontracting: $100/hr + $20 callout |
| Usage-based | Pay-as-you-go | No Cover: $100/hr + $20 callout |
| Usage-based | Pay-as-you-go | Basic Cover: $90/hr + $20 callout |
| Usage-based | Monthly | Priority Cover: $90/hr + $20 callout, Min 5hrs/month |
| Usage-based | Monthly | Full Cover: $80/hr + $20 callout, Min 15hrs/month |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Ctrl Alt Solutions product offering
Product offeringCore offering
Ctrl Alt Solutions is an Adelaide-based on-site IT repair and support company that fixes gaming consoles (PS5, Xbox, Nintendo Switch), laptops, and desktop computers at customers' homes or businesses across Metro Adelaide. It also installs and supports Square POS systems for retail and hospitality venues, and provides white-label on-site IT field subcontracting for managed service providers. Services are delivered with a flat $20 callout fee and a "No Fix, No Fee" labour guarantee.
Product overview
Ctrl Alt Solutions is an Adelaide-based IT repair and support company offering a portfolio of on-site services. The core offerings include Console Repair (PS5, Xbox, Nintendo Switch), Laptop and Computer Repair (Windows, Mac, PC), Square POS Installation and Support (certified technicians), IT Subcontracting for MSPs, Scam Recovery, and Small Business IT Support. All services feature on-site delivery across Metro Adelaide with transparent flat-rate pricing and a 'No Fix, No Fee' guarantee.
Differentiator
Problem solved
Functional benefit
Products and services
- Console Repair
Quantifiable outcome
- PS5 HDMI port replacement completed in 1-2 days
- +1 more outcomes
Companies that use Ctrl Alt Solutions
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Ctrl Alt Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Ctrl Alt Solutions partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights4 records
Ctrl Alt Solutions competitors and assessment
Company assessmentOthers
- Square (Block): POS and payments platform whose systems Ctrl Alt installs and supports. Not a competitor but an enabling technology partner; the depth of Ctrl Alt's Square certification creates a channel relationship that defines much of the company's POS business.
Direct peers
- The IT Guys Australia: An Australian on-site IT support provider serving homes and small businesses with computer repairs, networking, and tech support. Closely comparable to Ctrl Alt's mobile, on-site IT service model and customer base (Australian residential and SMB).
- Jim's IT: An Australian IT services franchise network offering on-site computer repair, small business IT support, and home tech assistance. Directly comparable as a local-field-service IT provider, though it operates as a national franchise rather than an independent operator.
- Puls Technologies: US-based on-demand tech support service providing on-site device repair, smart home installation, and IT support for consumers and businesses. Directly comparable for the mobile, on-demand field-service model and the multi-vertical home/SMB tech support positioning.
Broad incumbents
- Geek Squad (Best Buy): Best Buy's in-house IT support brand offering device repair, installation, and 24/7 support across consumer and SMB segments. A larger, established incumbent whose service scope overlaps with Ctrl Alt's consumer and SMB repair offering, though it operates internationally and at much greater scale.
- uBreakiFix: North American device repair chain specializing in smartphone, tablet, console, and computer repairs. Comparable on the device repair side of Ctrl Alt's business (especially console/PC repair), though it operates a retail-store model rather than on-site mobile service.
- Asurion (including The Tech Repair Guys): Global device protection and repair provider offering on-site and in-home tech support for consumer electronics. Comparable for the device repair and home tech support category, though it operates at significantly larger scale and primarily through insurance partnerships.
Regional players
- Officeworks: Australian office supplies retailer that offers technology services including computer setup, repairs, and small business IT support through its store network. Comparable as an Australian provider of consumer and SMB IT support, though delivered through retail locations rather than mobile on-site service.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Ctrl Alt Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ctrl Alt Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Ctrl Alt Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ctrl Alt Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ctrl Alt Solutions
What does Ctrl Alt Solutions do?
Ctrl Alt Solutions is an Adelaide-based on-site IT repair and support company that fixes gaming consoles (PS5, Xbox, Nintendo Switch), laptops, and desktop computers at customers' homes or businesses across Metro Adelaide. It also installs and supports Square POS systems for retail and hospitality venues, and provides white-label on-site IT field subcontracting for managed service providers. Services are delivered with a flat $20 callout fee and a "No Fix, No Fee" labour guarantee.
Is Ctrl Alt Solutions a public or private company?
Ctrl Alt Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ctrl Alt Solutions founded?
Ctrl Alt Solutions was founded in 2025. It employs 1 to 10 people.
Where is Ctrl Alt Solutions based?
Ctrl Alt Solutions is headquartered in Adelaide, Australia, in the Oceania region.
How does Ctrl Alt Solutions make money?
Four revenue lines are on record. Console and Controller Repair is the primary driver. The others are computer and Laptop Repair, square POS Installation and Support and IT Subcontracting for MSPs.
Who are Ctrl Alt Solutions's main competitors?
Square (Block) is listed as an others. Direct peers are The IT Guys Australia, Jim's IT and Puls Technologies. Broad incumbents are Geek Squad (Best Buy), uBreakiFix and Asurion (including The Tech Repair Guys). Officeworks is listed as a regional player.
Does Ctrl Alt Solutions have an API?
No public API is recorded for Ctrl Alt Solutions.
What industry is Ctrl Alt Solutions in?
Ctrl Alt Solutions's product category is IT Repair and Support Services. Its primary akta.pro industry code is HDACAKAA, POS Terminals & All-in-One Retail Computers. Its NAICS code is 8112.