Coordinated Assistance Network

What Coordinated Assistance Network does

Coordinated Assistance Network (CAN) operates a cloud-based SaaS portal that connects nonprofit organizations, government agencies, and individuals seeking assistance across all 50 U.S. states and territories. The platform provides case management, file management, document handling, secure messaging, video conferencing, e-signature, customizable intake applications, and a HUD HMIS-compliant reporting module, all hosted on NTT Ltd (Secure-24) private cloud infrastructure with HIPAA, ADA/WCAG 2.1 AA, and HUD compliance. Core users include nonprofit partner organizations, federal/state/local government entities, and low-to-moderate income applicants seeking housing, education, employment, financial counseling, and mental health resources. A suite of self-administered clinical and well-being assessments (C-SSRS, PHQ-9, PCL-5, WEMWBS, FIES, CFIA, CFPB Financial Well-Being Scale) is available free to applicants.

CAN's revenue model rests on tiered subscriptions for nonprofit partners (Green at $229/month for 5 users, Gold at $279/month for 10 users, Black at $299/month for unlimited users), with annual billing offering a 15% discount. Applicant access is free. The Momentum to Modernize (M2M) Grant program distributes 75 in-kind Black Level licenses to Minority Led Organizations with annual revenue under $250,000 as a customer acquisition and market development channel. Sister platforms (YellowRibbonVehicles.org and ISupportVeterans.org) generate donor contributions and embed the CAN ecosystem within the broader veteran services market. The organization is a 501(c)(3)-style nonprofit, operates with 11-50 employees from Clearwater, Florida, and reports no disclosed revenue or venture capital backing; funding to date consists of grants (notably a 2023 Foundation for Financial Planning grant) and the in-kind license program.

Name

Coordinated Assistance Network

Legal name

Coordinated Assistance Network

Website

https://canportal.org

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Coordinated Assistance Network operates a cloud-based social services portal connecting nonprofit partners, government agencies, and applicants across all 50 U.S. states, offering case management, resource matching, and HUD/HIPAA-compliant tools on a tiered subscription model.

Ownership category

akta.pro rank

Product category

Social Services Case Management Software

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Social services platform
• Case management software
• Nonprofit technology
• Veteran services coordination
• Human services portal

Headquarters

HQ city

Clearwater

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Nonprofit Partner Subscriptions: Nonprofit organizations subscribe to tiered platform access plans (Green, Gold, Black) on monthly or annual billing cycles. The subscription model provides case management, file management, document handling, resource matching, and collaboration tools. Organizations with annual revenue under $250,000 may qualify for no-cost options through grants.
2. Applicant Services: Free registration for individual applicants seeking assistance. The platform connects applicants with nonprofit partners, resources, housing, education, jobs, and emergency services at no cost to the applicant.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Coordinated Assistance Network (CAN) operates a cloud-based SaaS portal that connects nonprofit organizations, government agencies, and individuals seeking social services across all 50 U.S. states and territories. The platform provides case management, file management, intake processing, document handling, secure messaging, video conferencing, e-signature, and HUD HMIS-compliant reporting for nonprofit partners on tiered subscription plans (Green, Gold, Black), while individual applicants register for free to access housing, education, employment, financial counseling, and emergency resources through the partner network.

Product overview

Coordinated Assistance Network (CAN) operates as a cloud-based platform-as-a-service redefining social services delivery. The core product is the CAN Portal—a unified platform connecting low-to-moderate income communities to housing, education, employment, and emergency resources through real-time nonprofit collaboration. The platform is offered through three subscription tiers (Green, Gold, Black) differentiated by user limits, support levels, and feature access, with the premium Black Level including SalesForce API integration, custom branding, and unlimited reporting. A separate Momentum to Modernize (M2M) Grant program provides free Black Level licensure to qualifying nonprofits. A complementary Self-Assessment Tools module offers no-cost mental health screenings (C-SSRS, PHQ9, PCL-5, WEMWBS, and others) for applicants. Applicant access is always free; nonprofits pay subscription fees based on tier.

Differentiator

Problem solved

Functional benefit

Brands

• Momentum to Modernize Grant (M2M): Grant program intended to provide technology that produces transformational Resources for nonprofit infrastructure, efforts to scale, and implementation support. Provides 'Black Level' CAN portal licensure to qualifying organizations.
• CAN Portal

Products and services

• CAN Portal Cloud-based social services delivery platform connecting underrepresented and low-to-moderate income communities to housing, education, jobs, emergent services, resources, and opportunities. Supports nonprofit partner organizations with case management, file management, document sharing, secure messaging, video conferencing, e-signature, customizable intake applications, financial and mental health assessments, and real-time collaboration across all 50 U.S. states and territories. Available through tiered subscription plans (Green, Gold, Black) for nonprofit partners; applicants register for free.
• Self-Assessment Tools Suite of self-administered mental health and well-being assessments including Columbia-Suicide Severity Rating Scale (C-SSRS), PHQ-9 (depression), PCL-5 (PTSD), Warwick-Edinburgh Mental Well-being Scale (WEMWBS), General Self-Efficacy Scale (GSE), Food Insecurity Experience Scale (FIES), and other standardized clinical instruments. Available at no cost; results can be saved, stored, shared, and compared over time via a free CAN account. Designed for individuals seeking assistance and the nonprofit caseworkers supporting them.

Quantifiable outcome

• 75 in-kind Black Level licenses granted to Minority Led Organizations through M2M Grant program, with value exceeding $3,000 per organization per year
• +2 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature7 records

Partnerships

30 partnerships are on record, tiered core and notable.

• Secure-24 (NTT Ltd)coreTechnology or IntegrationNTT Ltd, operating as Secure-24, provides world-class secure hosting for CAN's infrastructure. They deliver the CAN on a private cloud experience built to serve only CAN personnel and authorized users. The system is hosted within a private cloud environment that is technically secure, compliant with all Federal laws regarding privacy of personal information, and monitored 24/7/365 for potential security breaches or irregularities. The hosting infrastructure ensures complete peace of mind for anyone entering personal information on the CAN website.
• accessiBecoreTechnology or IntegrationaccessiBe is the #1 Fully Automated Web Accessibility Solution for ADA & WCAG Compliance. CAN is a proud Partner of accessiBe. The platform utilizes accessiBe's AI-based application that runs in the background to optimize accessibility level, remediate HTML, adapt functionality for screen readers used by blind users, and support keyboard functions for individuals with motor impairments. This partnership ensures CAN fulfills its commitment to provide a website accessible to the widest possible audience regardless of circumstance and ability.
• Candid (formerly GuideStar)coreStrategic or Co-development PartnerCAN has received the Platinum Seal of Transparency from Candid, formerly known as GuideStar. The seal program is designed to advance confidence in the nonprofit sector by recognizing organizations that provide comprehensive organizational information including mission, strategy, leadership, programs, and finances.
• Foundation for Financial Planning (FFP)coreStrategic or Co-development PartnerCAN and the Foundation for Financial Planning are joining forces to provide financial guidance, advice, and planning to active military servicemembers, veterans, and their families via pro bono CERTIFIED FINANCIAL PLANNER professionals. FFP is the nation's leading 501(c)(3) charity devoted to expanding access to pro bono financial planning. CAN was amongst 18 nonprofits to receive FFP grant in 2023. FFP issued $550,000 in grants to support pro bono financial guidance programs.
• VeteransBenefitsBanking Program (VBBP)notableStrategic or Co-development PartnerVBBP is listed as a prominent partner of CAN, working to provide banking and financial services access to veterans.
• VeteranSavesnotableStrategic or Co-development PartnerVeteranSaves is listed as a prominent partner, providing savings programs and financial wellness resources for veterans.
• Zeiders EnterprisesnotableStrategic or Co-development PartnerZeiders Enterprises is listed as a prominent partner providing veteran services through the CAN platform.
• Veterans of Foreign Wars (VFW)notableStrategic or Co-development PartnerVFW National Home is listed as a prominent partner, providing housing and support services for veterans and their families through the CAN platform.
• Habitat for Humanity - Veterans BuildnotableStrategic or Co-development PartnerVeterans Build program through Habitat for Humanity is listed as a prominent partner, providing housing construction and volunteer opportunities for veterans.
• RecruitMilitarynotableStrategic or Co-development PartnerRecruitMilitary is listed as a prominent partner, providing employment services and job placement assistance for veterans transitioning to civilian careers.
• Veterans Inc.notableStrategic or Co-development PartnerVeterans Inc. is listed as a prominent partner providing comprehensive services to veterans including housing, employment, and support programs.
• PTSD USAnotableStrategic or Co-development PartnerPTSD USA is listed as a prominent partner, providing PTSD support and resources for veterans affected by post-traumatic stress.
• Association for Financial Counseling and Planning Education (AFCPE)notableStrategic or Co-development PartnerAFCPE is listed as a prominent partner, providing certified financial counselor credentials and professional development for those serving military and veteran communities.
• PenFed FoundationnotableStrategic or Co-development PartnerPenFed Foundation is listed as a prominent partner, providing financial programs, scholarships, and veteran support services.
• National Veterans Transition Services Inc. (NVTSI)notableStrategic or Co-development PartnerNVTSI is listed as a prominent partner providing transition services and support for veterans moving from military to civilian life.
• Trinity Bay Vocational InstitutenotableStrategic or Co-development PartnerTrinity Bay Vocational Institute is an M2M grant recipient, providing career readiness and workforce development programs for individuals interested in trade industries. Has alliance with National Black Chamber of Commerce and is registered with US Department of Labor for apprenticeship programs.
• YellowRibbonVehicles.orgnotableStrategic or Co-development PartnerVehicle donation platform allowing Americans to donate used and old vehicles. Integrated as a sister platform within the CAN ecosystem, enabling vehicle donations to benefit veteran services.
• ISupportVeterans.orgnotableStrategic or Co-development PartnerDirect donation platform allowing monetary contributions specifically to veteran applicants and needs. Integrated as a sister platform within the CAN ecosystem, enabling donors to track their contributions and see exactly where their money goes.
• Wounded Warrior ProjectnotableStrategic or Co-development PartnerWounded Warrior Project is listed as a funder and prominent partner, providing comprehensive programs and services for wounded veterans.
• PrudentialnotableStrategic or Co-development PartnerPrudential is listed as a funder and partner, with links to veteran-focused initiatives through prudential.com.
• MetLifenotableStrategic or Co-development PartnerMetLife is listed as a funder and partner, with veteran-focused employment programs through jobs.metlife.com.
• Cohen Veterans NetworknotableStrategic or Co-development PartnerCohen Veterans Network is listed as a prominent partner, providing mental health services and support through their Back to Better initiative.
• Freedom HuntersnotableStrategic or Co-development PartnerFreedom Hunters is listed as a prominent partner, providing services and support for veterans.
• MarineParents.comnotableStrategic or Co-development PartnerMarineParents.com is listed as a prominent partner, providing support and resources for Marine families and veterans.
• T2T (Truckers to Tots)notableStrategic or Co-development PartnerT2T is listed as a prominent partner providing support services.
• Forces UnitednotableStrategic or Co-development PartnerForces United is listed as a prominent partner, providing services for military families and veterans.
• Operation Warrior HopenotableStrategic or Co-development PartnerCertified CAN partner focusing on veteran suicide prevention within the Tampa Bay Military Community. Formed alliance with American Legion, AMVets, and VFW along with 27 community partners to build a sustainable center focused on suicide prevention and mental health outreach.
• The Fire WatchnotableStrategic or Co-development PartnerCertified CAN partner representing Florida's fight to end veteran suicide. Building a life-saving network of community members and organizations trained to identify warning signs of veterans in crisis and direct them to help.
• VeteransPlusnotableStrategic or Co-development PartnerCertified CAN partner providing financial capability services devoted to improving quality of life of those who have worn our nation's uniform and their families. Provides financial security solutions and enables non-profit partners to demonstrate commitment through financial education and coaching.
• Bay Pines VA Community Veterans Engagement BoardnotableStrategic or Co-development PartnerCertified CAN partner using the system for file management and communication. Enables Veteran advocates, service providers, and stakeholders to convene and have a voice in identifying community goals and work to resolve issues at the local level to improve service delivery for Veterans, families, caregivers, and survivors.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Unite US: Cross-sector social services coordination network linking health and human service providers with shared referral and outcomes tracking — comparable in network-effect logic and human services coordination.
• findhelp (Aunt Bertha): Social services referral and resource directory network connecting individuals seeking assistance with community programs — directly comparable in applicant-to-resource matching and partner-network model.
• Social Solutions Apricot: Nonprofit case management platform serving human services agencies with intake, outcomes tracking, and reporting — closely aligned with CAN's core case management, file management, and outcomes-reporting value proposition.
• CharityTracker: Cloud-based case management and resource directory platform specifically built for nonprofits, churches, and social service agencies — directly comparable in audience, use cases (intake, file sharing, resource matching), and freemium/paid tier model.
• ClientTrack (Eccovia): HMIS and human services case management platform with HUD compliance — directly comparable to CAN's HUD HMIS reporting module and target audience of housing and homeless services agencies.
• CaseWorthy: Case management platform for human services agencies with HMIS and HIPAA support — directly comparable to CAN's compliance-certified case management capabilities.

Broad incumbents

• WellSky: Large human services and community care software platform with HMIS, housing, and social determinants of health capabilities — comparable as a scaled incumbent in the same regulated human services software category.
• Salesforce Nonprofit Cloud: Enterprise CRM and program management offering for nonprofits with deep resources, fundraising, and program management — CAN's Salesforce API integration acknowledges this platform as a complementary/competing force in nonprofit tech stacks.
• Bonterra (Network for Good / CyberGrants / Giveffect): Suite of nonprofit software for fundraising, grants management, and case management — comparable as a broader incumbent serving similar nonprofit customers with overlapping capabilities.

Emerging players

• Submittable: Grant management and application review platform used by foundations and nonprofits — comparable in serving the grant-management workflow that CAN offers in its Black Level tier.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/canportalweb
• Facebookfacebook.com/canportalweb
• LinkedInlinkedin.com/company/canportal

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coordinated Assistance Network