Ace Home Care LLC

What Ace Home Care LLC does

Ace Home Care LLC (legally Ace Home Care Inc) is a privately held, non-medical home care services company founded in 2002 and headquartered in Evanston, Illinois. The company employs 200+ licensed, bonded, and insured caregivers to deliver in-home care across Chicago's North Shore suburbs including Evanston, Skokie, Highland Park, Wilmette, Winnetka, Glencoe, Northbrook, Deerfield, Lake Forest, and Gurnee. Service lines span companion care ($18-25/hour), personal care ($22-30/hour), memory/dementia care ($25-35/hour), post-hospital recovery ($24-32/hour), respite care ($20-28/hour), special needs care, and live-in care ($180-250/day), all billed on usage-based pay-as-you-go terms with 24/7 availability.

The business operates a low-technology, labor-intensive service model with no proprietary software, apps, or APIs; the technology footprint consists of a website with a Premium Home Care Assessment tool (ZIP-based service area check, care-type selector, and lead capture), Calendly-scheduled free consultations, standard social media presence (Facebook, LinkedIn, X, Instagram), and an online caregiver application form. Go-to-market is sales-led through direct outreach (phone 224-435-5484), website inquiries, referrals, and community partnerships with senior centers, medical facilities, and municipal human services agencies. Customer acquisition is fragmented across individual families and self-pay or insurance-reimbursed households, with reported 1,000+ clients served historically and HIPAA-compliant operations.

The company generates revenue through hourly and daily-rate billing for caregiving services, with no disclosed contracts, enterprise clients, or subscription SaaS mechanics. In 2024, Ace Home Care launched a franchise program (Ace Home Care Franchise) targeting entrepreneurs to expand the brand into additional territories, leveraging a stated $400B home care industry market size. Ownership is founder/management-controlled with Carlos Hernandez serving as Agency Manager; no institutional investors, funding rounds, or M&A activity are disclosed. The company holds HIPAA compliance, is licensed/insured/bonded in Illinois, and meets WCAG 2.1 Level AA website accessibility standards.

Name

Ace Home Care LLC

Legal name

Ace Home Care Inc

Website

https://acehomecareinc.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Ace Home Care LLC is a privately held, non-medical home care services company founded in 2002, employing 200+ caregivers to provide hourly, daily, and live-in in-home care to seniors, post-hospital patients, memory care clients, and individuals with special needs across Chicago's North Shore suburbs in Illinois.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG)

akta.pro secondary industries

Dementia Personal Care (ADLs) Support (HSABAEAB), Dementia Companion & Engagement Care (HSABAEAA), Memory Care Respite (Short-Term) (HSABAEAD)

Keywords

• Home care services
• Senior caregiving
• Personal care assistance
• Memory care services
• Respite care

Headquarters

HQ city

Evanston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Hourly In-Home Care Services: The company generates revenue through hourly billing for various care services including companion care, personal care, memory care, and respite care. Services are provided on-demand, hourly, or live-in basis with flexible scheduling.
2. Live-In Care Services: Revenue generated through daily flat-rate billing for 24/7 live-in care arrangements where caregivers reside in the client's home.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Ace Home Care delivers non-medical in-home care services to seniors and individuals with special needs across the Chicago North Shore area, offered on an hourly ($18–$35/hour), daily live-in ($180–$250/day), or on-demand basis, 24/7. Its core offerings are organized into Companion Care, Personal Care, Memory Care, Post-Hospital Recovery, Respite Care, Live-In Care, and Special Needs Care, supported by Facilities Concierge Services for senior housing operators and a franchise program for prospective owner-operators.

Product overview

Ace Home Care LLC is a non-medical home care services company providing a comprehensive portfolio of care services for seniors and individuals with special needs in the Chicago, Illinois area. The company operates a service-plus-assessment model, combining direct caregiving with a Premium Home Care Assessment tool. Core services include Personal Care Assistance, Companion Care Services, Emotional Support Services, Facilities Concierge Services, Medication Reminders, Light Housekeeping, Nutrition Support, Meal Preparation, Telephone Reassurance, and a Zumba Program for Senior Housing Facilities. Specialized services include Memory Care/Dementia Care, Post-Hospital Recovery, Respite Care, Live-In Care, Special Needs Care, and Homemaker Services. Transportation services are also provided as part of daily living support. All services are delivered by licensed, background-checked, and insured caregivers available 24/7 on an hourly, daily, or live-in basis.

Differentiator

Problem solved

Functional benefit

Brands

• Ace Home Care Franchise: Franchise program offering proven business model for entrepreneurs to open Ace Home Care locations in the $400B home care industry.

Products and services

• Companion Care Services Hourly companion care providing meaningful conversations, shared activities, social outings, appointment support, light housekeeping, meal preparation, and transportation assistance to reduce loneliness and support daily living for seniors in their homes, priced at $18–$25/hour.
• Personal Care Assistance Hourly assistance with bathing, personal hygiene, mobility support, and transfer assistance, designed to ensure dignity and comfort while maintaining independence for seniors, priced at $22–$30/hour.
• Memory Care / Dementia Care Specialized hourly care for individuals with Alzheimer's, dementia, and other cognitive health challenges, including safe-environment maintenance and cognitive stimulation activities, priced at $25–$35/hour.
• Post-Hospital Recovery Care Hourly skilled recovery support after surgery, illness, or medical procedures, including discharge plan implementation and rehabilitation coordination with local medical facilities, priced at $24–$32/hour.
• Respite Care Temporary hourly relief for family caregivers with flexible scheduling including scheduled, emergency, and extended respite options, priced at $20–$28/hour.
• Live-In Care Comprehensive 24/7 in-home care and companionship delivered by a caregiver residing in the client's home, billed at a daily flat rate of $180–$250/day.
• Special Needs Care Professional care for individuals with physical, developmental, or cognitive disabilities, including life skills development, mobility support, and community integration, delivered in coordination with regional disability and education partners.
• Facilities Concierge Services Professional concierge support for residents of senior housing facilities, assisting with daily needs and coordinating services within the facility environment.
• Ace Home Care Franchise Program Franchise offering that licenses Ace Home Care's operating model and brand to prospective owner-operators, positioning itself within the broader U.S. home care market referenced as a $400B opportunity.

Quantifiable outcome

• 1000+ clients served
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered minor.

• Highland Park Senior CenterminorOthersCommunity partnership for coordinating care support and resources for seniors in the Highland Park area.
• Local Medical FacilitiesminorOthersHealthcare coordination partnerships with local medical facilities for physician communication, hospital discharge planning, and rehabilitation coordination.
• Skokie Office of Human ServicesminorOthersPartnership with Skokie government senior support programs and resources.
• CJE SeniorLifeminorOthersComprehensive senior services partnership providing activity programs and social engagement resources.
• North Shore Senior CenterminorOthersActivity programs and social engagement support partnership.
• North Shore Special Education DistrictminorOthersEducational resources and support for special needs care services.
• Center for Independent FuturesminorOthersResources for individuals with disabilities seeking independent living support.
• North Shore Pediatric TherapyminorOthersTherapy services coordination for special needs care recipients.
• Special Recreation AssociationsminorOthersRecreation programs for individuals with disabilities in the North Shore Chicago area.

Scale indicators5 records

Direct peers

• Right at Home: International non-medical home care franchise offering companion, personal, and specialized dementia care. Comparable service portfolio and franchise-led growth model.
• Home Instead Senior Care: One of the largest non-medical home care franchises globally, offering companion, personal, and dementia care to seniors. Directly comparable in service portfolio and franchise-led expansion approach.
• Comfort Keepers: Franchise network providing in-home companion and personal care services, including specialized Alzheimer's and dementia care. Operates a similar franchise model with comparable service tiers to Ace Home Care.
• Synergy HomeCare: Franchise network providing personal care, companion care, and memory care services to seniors in their homes. Directly comparable business model and service offerings.
• BrightStar Care: National franchise offering both medical and non-medical in-home care, including personal care, companion care, and memory care. Highly comparable to Ace in service mix and franchise-based growth model.
• Senior Helpers: Franchise-based in-home senior care provider with personal care, companion care, and specialized Alzheimer's/dementia programs. Comparable in service mix and franchise model to Ace.
• Amada Senior Care: Franchise-based senior care provider offering in-home personal care, companion care, and specialized dementia support. Highly comparable service scope to Ace.
• Visiting Angels: National non-medical senior home care franchise offering companion, personal, respite, and dementia care. Direct competitor in service scope and franchise-driven growth strategy.

Broad incumbents

• Addus HomeCare: Public, multi-state provider of personal care and home health services with Medicaid-heavy reimbursement. Operates a broader geographic footprint and offers both medical and non-medical services — comparable category but significantly larger scale.
• Help at Home: Large multi-state personal care services provider focused on Medicaid-funded in-home care. Operates in adjacent space to Ace but at much greater scale with institutional reimbursement exposure.

Market position

Strengths4 records

Weaknesses5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/acecareathome
• Facebookfacebook.com/people/Ace-Care-at-Home/61556787453312
• LinkedInlinkedin.com/company/ace-home-care
• Instagraminstagram.com/acecareathome

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ace Home Care LLC