complex care solutions gmbh

What complex care solutions gmbh does

Complex care solutions GmbH is a Bottrop-headquartered, privately held German healthcare services company founded in June 2018 by Martin Porwoll, the pharmacist who in 2016 blew the whistle on the Bottrop cytostatic drug dilution scandal. The company delivers independent medical second opinions across an expanding set of specialties — intensive care, oncology, cardiology, dialysis, gallbladder, and thyroid — alongside intensive care consulting for patients and families and structured medication analysis for polymedicated patients. Services are delivered via telephone, email, and telemedicine channels, drawing on a national and international expert network, and the patient-facing second opinion is offered free of charge.

The technology layer consists of AI and data science capabilities marketed to German statutory health insurers (Krankenkassen), including predictive analytics for patient steering and optimization tools aligned with §25b SGB V innovation funding and §68 SGB V real-world care research frameworks. Telemedicine supplements local medical capacity in radiology and pathology. No proprietary models, patents, or published research outputs are disclosed, so the AI function is positioned as a feature enabling insurer-side cost and routing optimization rather than as a standalone technology product.

Revenue mechanics are dual-sided: B2B contracts with Krankenkassen are described as subscription/recurring and tied to German statutory healthcare frameworks, while a second stream covers professional services to physicians (medical assessments, telemedicine support, guideline development). No public pricing or revenue figures are disclosed. Operations are Germany-domestic with marketing conducted through LinkedIn, Facebook, Instagram, YouTube, and the company website, and headcount sits in the 11-50 range.

Name

complex care solutions gmbh

Legal name

complex care solutions GmbH

Website

https://complexcaresolutions.de

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Complex care solutions GmbH is a German healthcare services firm founded in 2018 that delivers independent medical second opinions across multiple specialties, intensive care consulting, and medication analysis, monetizing through B2B contracts with statutory health insurers and professional services to physicians.

Ownership category

akta.pro rank

Product category

Medical Second Opinion Services

NAICS

Offices of All Other Miscellaneous Health Practitioners (621399), All Other Outpatient Care Centers (621498)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)

akta.pro secondary industries

Care Navigation, Second Opinion & Expert Medical Review (Payer-Sponsored) (HLALACAH), Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Medical second opinion
• Intensive care consulting
• Medication analysis
• Healthcare data science
• Predictive care analytics

Headquarters

HQ city

Bottrop

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Health Insurance Company Contracts: B2B services to health insurance companies (Krankenkassen) including second opinions, care optimization, and AI-based solutions under German healthcare regulations (§25b SGB V, §68 SGB V)
2. Medical Professional Services: Services to doctors and physicians including medical assessments, telemedicine support, and guideline development

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Complex care solutions GmbH provides independent medical second opinions across multiple specialties (intensive care, oncology, cardiology, dialysis, gallbladder, thyroid), intensive care nursing consulting (Intensivpflegeberatung), and structured medication analysis for polymedicated patients. The company also delivers AI-based predictive analytics, data science, and strategy/organizational development services to German statutory health insurers (Krankenkassen) under §25b and §68 SGB V, supported by a national and international expert network.

Product overview

Complex Care Solutions GmbH operates as a value-based healthcare company offering a unified platform of medical second opinion services across multiple specialties (intensive care, oncology, cardiology, dialysis, gallbladder, thyroid) along with specialized consulting services. The core offering consists of the Zweitmeinung (Medical Second Opinion) umbrella brand, supported by sub-products for specific medical areas. Additional services include Intensivpflegeberatung (Intensive Care Consulting) for patients requiring critical care, Medikationsanalyse (Medication Analysis) for polymedication patients, and AI-enabled Data Science solutions for health insurers. The company also provides Telemedizin services and Strategy & Organizational Development consulting for Krankenkassen (health insurance companies).

Differentiator

Problem solved

Functional benefit

Brands

• c2s: Internal abbreviation for complex care solutions used in logo and branding

Products and services

• Medizinische Zweitmeinung (Medical Second Opinion) Independent medical second opinion service enabling patients to verify diagnoses and proposed treatments across intensive care, oncology, cardiology, dialysis, gallbladder, and thyroid specialties, with a focus on whether planned interventions are necessary and what alternatives exist.
• Intensivpflegeberatung (Intensive Care Consulting) Comprehensive consulting service for intensive care patients and their families, providing support across nursing, medical, and financial dimensions of complex care situations.
• Medikationsanalyse (Medication Analysis) Structured analysis of the full medication regimen for polymedicated patients, designed to increase drug-therapy effectiveness and minimize intake-related risks.
• Data Science und KI Lösungen für Krankenkassen (Data Science and AI Solutions for Health Insurers) AI-based predictive analytics and data-driven care solutions for German health insurers, including patient steering and care optimization projects conducted under §25b SGB V.
• Telemedizin (Telemedicine) Telemedicine-based assessments that supplement limited local medical capacity, with particular focus on radiology and pathology second opinions and remote expert consultation.
• Strategie- und Organisationsentwicklung (Strategy and Organizational Development) Consulting service for German statutory health insurers covering executive development, agile collaboration models, and strategic care transformation initiatives.

Quantifiable outcome

• Second opinions help avoid unnecessary surgical interventions
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature2 records

Scale indicators1 record

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• Doctolib: Doctolib is the dominant European practice-management and telehealth platform operating across Germany and France. It is a broader incumbent with overlapping telemedicine and care navigation capabilities but does not specialize in complex-case second opinions the way complex care solutions does.
• Zava: Zava is a European telehealth and online doctor service operating across the UK, Germany, France, and Ireland. As a broad incumbent in digital primary and specialist care, it overlaps with complex care solutions on DTC patient consultation but not on payer-sponsored second opinions.
• Kry: Kry is a major European digital health/telehealth operator offering video consultations and care navigation. It is a broader incumbent with overlapping capabilities but does not focus specifically on complex-case second opinions or German statutory insurance contracts.

Emerging players

• Medikura: Medikura is a German digital health company offering medication analysis and pharmacotherapy management—directly comparable to complex care solutions' Medikationsanalyse (polymedication) service and adjacent to its care navigation offering.

Direct peers

• m.Doc: m.Doc is a German digital health company providing patient-facing portals, telemedicine, and care coordination for hospitals and insurers. It overlaps with complex care solutions in care navigation and payer/hospital contracting in the German market.
• BetterDoc: BetterDoc is a German specialist referral and second opinion service that helps patients find top medical experts for complex cases. It works closely with Krankenkassen, mirroring complex care solutions' payer-sponsored model, and competes for the same second opinion and care navigation wallet share.
• OnlineDoctor: OnlineDoctor is a German telemedicine platform offering specialist consultations and asynchronous second opinions. While delivery is more app/digital-native, it overlaps with complex care solutions on the patient-side second opinion use case and German regulatory environment.
• Vivy (now part of BIG direkt gesund): Vivy was a German digital health platform offering a personal health record and insurer-integrated services. Its payer-sponsored care navigation approach and Krankenkassen contracts make it a relevant comparison point for complex care solutions' B2B payer model.
• Medexo: Medexo is a German medical second opinion platform that connects patients with independent specialists for diagnostic and treatment reviews. It is the closest direct competitor to complex care solutions, operating in the same German market with similar B2C and B2B (insurer) channels.

Regional players

• Medgate: Medgate is one of the largest tele-medical providers in Switzerland, offering 24/7 telemedical consultations and second opinions. It is a regional player with comparable second opinion and care navigation services but operates primarily in Switzerland rather than Germany.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@complexcaresolutionsgmbh2682
• Facebookfacebook.com/complex-care-solutions-GmbH
• LinkedInlinkedin.com/company/complex-care-solutions-gmbh
• Instagraminstagram.com/c2steam

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about complex care solutions gmbh